Rhonda Bosch Named Chief Customer Officer at AlayaCare, Emphasizing Customer-Centric Strategy
2024年8月9日 - 4:29AM
AlayaCare, a leading provider of innovative home-based care
solutions, is thrilled to announce the appointment of Rhonda Bosch
to the role of Chief Customer Officer (CCO). In this new role,
Rhonda will lead the company's efforts to enhance customer
satisfaction, engagement, and care outcomes, further solidifying
AlayaCare's strategic focus on delivering unmatched customer
experiences.
With over two decades of experience in customer-centric
leadership roles, including serving as AlayaCare’s Senior Vice
President of Customer Success for the past year, Rhonda has
consistently demonstrated her unwavering commitment to
understanding, addressing and anticipating customer needs. Her
vision and prioritization of customer success have been pivotal in
driving growth and satisfaction across the company's client
base.
"We are thrilled to announce the CCO role at
AlayaCare and even more excited to welcome Rhonda into the seat,"
said Adrian Schauer, Founder and CEO of AlayaCare. "Our customers’
success is our success. Rhonda’s outstanding leadership and deep
commitment to this approach are instrumental to our growth. Her
vision and dedication will drive us forward as we continue to
prioritize exceptional service and cutting-edge technology for the
home-based care industry.”
During her time as SVP, Rhonda served as an advocate for
AlayaCare customers, listening to their feedback and creating the
Customer Success Management and Customer Care Teams to provide
continuous support to customers throughout their journey with
AlayaCare. In her expanded role, Rhonda intends to elevate the
customer experience, create deeper partnerships with clients and
act as voice of the customer in senior leadership, ensuring their
needs are being communicated and embodying the AlayaCare value of
being customer obsessed.
"I am honored to step into the role of Chief Customer Officer at
AlayaCare," said Bosch. "My focus will be on deepening our
relationships with customers and helping them achieve their
business goals through our innovative platform. At AlayaCare, we
are committed to making a meaningful difference in the lives of
caregivers and their clients, and I am excited to lead our efforts
in delivering exceptional value and support."
Rhonda's hands-on approach and dedication to
staying ahead of industry trends will continue to drive AlayaCare's
success in the rapidly evolving homecare sector. Her new role
underscores the company's unwavering commitment to prioritizing
customer needs and delivering solutions that enhance the quality of
care for clients worldwide.
About AlayaCare
AlayaCare is an end-to-end software platform for public,
private, non-profit, and community home-based care organizations
that manages the entire client lifecycle, including needs
assessments, care plans, scheduling, visit and route optimization,
and visit verification. Founded in 2014 and now with over 600
employees, AlayaCare combines traditional in-home and virtual care
solutions that enable care providers to lower the cost of care and
achieve better outcomes for their clients. For more information,
visit: AlayaCare.com
AlayaCare Press Contact: Steph Davidson
steph.davidson@alayacare.com 647-668-6369
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/93f0b26f-7baa-46cf-ae28-3598bd80153b