Improved efficiency, environmental benefit are
hallmarks of new 'Maintenance Lineup'
MARIETTA, Ga., Aug. 8, 2024
/PRNewswire/ -- FirstKey Homes announced today the deployment of
the Maintenance Lineup, a technology that will enable residents to
more conveniently make service requests.
The Maintenance Lineup is a new feature within the FirstKey Self
Service (FSS) platform. It is designed to let residents bundle all
of their non-emergency maintenance requests into one order,
resulting in fewer anticipated service calls to the home and a more
seamless overall process. In fact, early pilot results indicate a
20 percent decrease in service visits to the home for new residents
– which has resulted in a better onboarding experience.
"Enhancing the resident experience is our top priority," said
Dawn Jones, SVP of Property
Operations at FirstKey Homes. "We are always leveraging our
residents' feedback and enhancing our technology pipeline, which
led to the launch of this exciting new feature designed to simplify
the resident experience."
Existing residents will be introduced to the
Maintenance Lineup through the FSS platform. New residents will
learn how to leverage the technology during their virtual or
in-person move-in orientation, ensuring they can immediately take
advantage of this feature.
FirstKey Self Service is a proprietary maintenance platform that
residents use to schedule maintenance and other self-service
options. FirstKey Homes' maintenance experience is the company's
highest-rated experience, currently rated by residents at 4.12 out
of 5 stars.
About FirstKey Homes
FirstKey Homes, LLC, is a
privately owned single-family rental home property management
company with corporate headquarters in Atlanta, Georgia. With a mission to give our
family of residents a place to call home, FirstKey
Homes manages nearly 52,000 safe, affordable, and
well-maintained homes in 29 markets across the West, Midwest, and
Southeast.
Contact:
FirstKey
Homes
Alex
Horwitz
770-557-5834
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SOURCE FirstKey Homes, LLC