NEW YORK and LONDON, Aug. 6,
2024 /PRNewswire/ -- Today, PolyAI, a scaling leader in
customer-led conversational AI solutions, announces a Strategic
Collaboration Agreement with Amazon Web Services (AWS) as its
preferred cloud provider, leveraging Amazon SageMaker and Amazon
Bedrock to accelerate the adoption of generative voice AI
capabilities within the enterprise contact center.
This strategic collaboration further reinforces PolyAI's depth
and breadth of expertise deploying large language models (LLMs) and
generative AI into production at enterprise scale, building upon
client wins and successes which have already earned PolyAI
specialized designations such as the Travel & Hospitality and
Conversational AI competencies within the AWS Partner Network.
Next-Generation Conversational AI: Powered by AWS and Engineered
for Enterprise
Building incredibly lifelike and capable voice assistants
demands expertise across various technology domains. This
collaboration empowers PolyAI to leverage the breadth of AWS in
several key ways:
LLM Expertise Meets Industry-Leading Voice
Solutions
By using Amazon SageMaker, PolyAI will train and
fine-tune an integrated suite of speech recognition, large language
models (LLMs), and text-to-speech models. These functions will be
specifically adapted for the unique demands of spoken customer
service interactions.
Enterprise-ready Generative AI: Innovation at Scale with
Amazon Bedrock
With Amazon Bedrock, PolyAI gains easy access
to a range of high-performing foundation models and supporting
features around security and safety. These features include
responsible AI guardrails and agile model selection to reduce
business risk and preserve brand identity, all built on the
unparalleled scalability, reliability, and security of the AWS
cloud infrastructure. The strategic collaboration unlocks deeper
cooperation between PolyAI and AWS to seamlessly deploy generative
AI capabilities within enterprise contact centers.
PolyAI Voice Assistants: Available on AWS
Marketplace and Amazon Connect
PolyAI voice assistants are
readily procurable on AWS Marketplace with a proven
integration to Amazon Connect, as well as other enterprise contact
center platforms. The collaboration between PolyAI and AWS will
make it easier than ever for Amazon Connect and AWS Marketplace
users to launch exceptional customer experiences with PolyAI voice
assistants.
Executive Quotes
"PolyAI's mission is to help
businesses offer the best version of themselves in every customer
interaction. We are thrilled to be teaming with AWS to unlock the
true potential of world-class voice AI for enterprise customer
service," said Michael Chen, VP of
Strategic Alliances at PolyAI. "By supercharging PolyAI's expertise
with the power of AWS, we can deliver truly engaging voice
assistants for effortless customer experience, at scale, while
maintaining the highest security and performance standards. Our
goal is to be the voice of half of all service calls globally in
the next five years; our strategic collaboration with AWS is a key
element in our strategy."
"It's great to see PolyAI using the innovative capabilities of
SageMaker and Bedrock to transform customer experience for
enterprise organizations," said Baskar
Sridharan, Vice President of AI/ML Services &
Infrastructure at AWS. "This is an area where we see huge demand
for generative AI solutions to accelerate digital transformation,
improve customer and employee experiences, and drive business
value. The strategic collaboration between our organizations will
bring more of these solutions to more businesses and their
customers, faster."
Where to start?
Businesses can explore PolyAI's
industry-leading conversational AI solutions on the AWS
Marketplace or request a demo directly.
About PolyAI
PolyAI is a leading innovator in customer-led
conversational AI solutions, and the creator of the world's most
lifelike voice AI. Their platform empowers businesses to create
intelligent virtual assistants that understand natural language,
enabling frustration-free interactions and exceptional customer
experiences.
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