HDI’s Service Management World Unveils 2024 Conference Program
2024年7月25日 - 11:00PM
ビジネスワイヤ(英語)
Offers service management professionals access to the
knowledge, trends, frameworks, solutions and connections driving
the industry forward
HDI, the leading organization dedicated to elevating service and
support across the enterprise, today unveils the 2024 Service
Management World conference program. The event takes place November
17-21, 2024 at the Loews Sapphire Falls Resort in Orlando, FL.
Register here.
Cindee Stott, Events Director, HDI said, “We believe that an
optimized service management organization can be a catalyst for
transforming culture and driving improved financial performance.
Service Management World offers a mix of education, exploration of
new technologies and networking with peers to help service
management professionals shape the future of the industry.”
The Conference Program offers dozens of sessions from
industry experts through four tracks:
- Connecting the Dots: Frameworks and Methodologies
- Optimizing Culture and Leadership
- Driving Strategic Decision-Making
- Modernizing Service Management
Service Management World will offer 15 Case Studies from
leading organizations such as CDW, Davies Ward Phillips &
Vineberg LLP, Duke University School of Nursing, Duquesne
University, Farm Credit Mid-America, Giant Eagle, Jefferson County
Public Schools, Kanini, Mayo Clinic, Navy Federal Credit Union,
Nebraska Furniture Mart, PSCU, Southern Methodist University, Tyler
Technology and University of Alaska. Attendees will get a unique
look into the key successes and lessons learned when implementing a
successful service management strategy.
The event will also feature insightful and inspiring Keynote
Presentations.
- Crystal Washington, Tech Strategist and Futurist will present
“How Generative AI Will Affect the Future of Work.” Constant tech
innovations are radically redefining the face of the workplace. In
this presentation, Washington will show attendees how to thrive as
waves of change approaches.
- Matt Mayberry, International Keynote Speaker and Former NFL
Linebacker will present “Culture Is the Way: How Leaders at Every
Level Build an Organization for Speed, Impact, and Excellence.” In
this presentation, Mayberry will deliver an incisive and hands-on
blueprint to employee engagement and peak productivity. Attendees
will learn how leaders at every level can build a workplace culture
that drives organizational excellence and unleashes the full
potential of every employee.
Attendees have the opportunity to attend six pre-conference
training courses, including:
- Support Center Director
- Support Center Manager
- Knowledge-Centered Service Principles
- ITIL® 4 Foundation
- Experience Foundation
- Artificial Intelligence in the Support Organization
View the complete program here.
The Expo Hall will feature sponsors showcasing dozens of
products and services. Select exhibitors include: HaloITSM,
Freshworks, ManageEngine, ServiceNow and MGG Technologies.
In addition, the event will offer unlimited Networking
Opportunities for service management leaders.
To register for Service Management World, click here.
For sponsorship opportunities, contact Will Wise at
Will.Wise@informa.com.
Media interested in a media pass, email Meryl Franzman at
meryl.franzman@informa.com.
Click here for more information on Service Management World or
stay up to date on Facebook, X or LinkedIn.
About HDI
For more than 35 years, HDI has partnered with thousands of
professionals and their organizations to improve their performance
by helping them to: drive change, harness knowledge, transform
teams, make connections, and turn challenges into opportunities.
HDI empowers the technical support and service management community
to advance their strategy, operations and teams through optimized
service delivery. From the employee to the enterprise, HDI
transforms service and support through its comprehensive lineup of
training and certification courses, industry-leading annual
conferences, results-driven consulting services, community-based
networking opportunities, and insightful research and informational
resources. What does HDI stand for? HDI stands for smarter service
resulting in better business outcomes. Learn more at
https://www.thinkhdi.com. HDI is brought to you by Informa
Tech.
About Informa Tech
Informa Tech is a leading provider of market insight and market
access to the global business technology community. Through
in-depth expertise and an engaged audience community, Informa Tech
helps business professionals make better technology decisions and
marketers reach the most powerful tech buyers and influencers in
the world. Across its portfolio of over 100+ trusted brands,
Informa Tech has over 1000 industry experts, including over 400
research analysts and consultants in global research group Omdia,
and a monthly audience reach of over 125 million. Informa Tech is a
division of FTSE 100 company Informa plc.
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version on businesswire.com: https://www.businesswire.com/news/home/20240725929713/en/
Media Meryl Franzman HDI’s Service Management World
meryl.franzman@informa.com