Exterro Hires Rick Valentine as New Chief Customer Officer
2024年3月28日 - 10:00PM
Exterro Hires Rick Valentine as New Chief Customer Officer
Exterro, the leading provider of data risk management software
solutions, today announced the appointment of Rick Valentine, an
expert in delivering world-class customer experiences at global
organizations, as its new chief customer officer. The appointment
reflects Exterro’s long-term commitment to delivering an
outstanding experience and return on investment to all customers
using its data risk management platform. Valentine will report
directly to Exterro CEO Bobby Balachandran.
Valentine brings more than three decades of leadership
experience to the CCO position, most recently as chief customer
officer at data management company Quantum. His prior executive
experience encompasses both large public enterprises and
high-growth startups in the high-tech space, including
Silver Peak Systems/HPE, Veritas/Symantec, and Intuit. Valentine
brings to Exterro unique expertise in using data mining and
analytics to drive best-in-class customer service and retention
results and to inform practical cost containment practices.
As CCO at Exterro, Valentine will focus on instilling a
customer-centric culture across the organization and guiding the
full spectrum of customer experiences, from implementation and
delivery of professional services through onboarding, training,
partner enablement, and renewals. He will work cross-functionally
to align all aspects of the company with customer needs and
expectations to sustain the highest possible levels of customer
satisfaction, loyalty, and business growth as the company continues
to grow and innovate at a rapid pace.
“We’re thrilled to welcome Rick Valentine to Exterro as we
embark on our next phase of growth,” said Bobby Balachandran, CEO
of Exterro. “Rick shares our commitment to innovation, creativity,
and excellence, and his vision for the CCO function aligns
seamlessly with our company mission and values. I have every
confidence that he will bring fresh perspectives and strategic
insights to our team, driving us to new heights of success. Even
more importantly, he’ll ensure that our customers achieve their
business goals and realize an outstanding return on their
partnership with Exterro.”
“I’m honored to join Exterro at such an exciting and pivotal
time,” Valentine said. “As a customer experience advocate, I am
excited to join a company like Exterro, which has a strong vision
for the future and shares my commitment to delivering true value to
customers. I look forward to talking with our customers, both in
person and on calls, understanding their data risk challenges, and
partnering with them to achieve favorable long-term business
outcomes.”
Exterro seeks to redefine data risk management by offering
trusted and defensible approaches in handling context-based
business data. This commitment empowers organizations with
effective data minimization strategies, while aligning seamlessly
with strict data privacy laws and robust governance practices,
providing stakeholders with enhanced control to ensure the
defensible handling of sensitive data to mitigate risks and fortify
compliance measures. Exterro’s commitment to helping their
customers better understand their data and associated risks has
been at the forefront of the company’s four strategic acquisitions
to date, including Zapproved, Divebell, AccessData, and Jordan
Lawrence.
About Exterro, Inc.Exterro empowers
organizations and law enforcement agencies to achieve better legal,
regulatory, and investigatory outcomes, while saving money and
minimizing the impact of data risk. Its data risk management
software is the only comprehensive platform that leverages data
discovery, automation, and workflow optimization, and one of
the first to utilize responsible AI to give users insight into and
control over the complex interconnections of privacy, legal
operations, digital investigations, cybersecurity response,
compliance, and data governance. Thousands of corporations, law
firms, managed services providers, and government and law
enforcement agencies trust Exterro to manage their risks and drive
successful outcomes at a lower cost. For more information,
visit www.exterro.com.
Press inquiries:
Hazel Ramirez570-975-9261hazel@plat4orm.com