SWW Sitel

SITEL Corporation (NYSE:SWW), a leading global provider of outsourced customer support services, announced today it has been awarded a contract with a major North American communication company to provide customer care in support of its B to B Internet services. This agreement further underscores SITEL's reputation as a favored provider of integrated customer care programs for companies in the telecommunications sector. Under the terms of the 4-year agreement, SITEL Customer Service Professionals (CSPs) will provide a wide range of customer support services, to be handled initially from approximately 90 workstations with plans to ramp to a total of 145 workstations over the next few months. Joe Casey, President of SITEL's Teleco/ISP Business Unit, stated, "We are extremely pleased with this all important win. It adds to our base of services to Internet providers and expands on our B to B capabilities." About SITEL SITEL is a leading global provider of outsourced customer support services. On behalf of many of the world's leading organizations, SITEL designs and improves customer contact models across its clients' customer acquisition, retention and development cycles. SITEL manages approximately two million customer interactions per day via the telephone, e-mail, Internet and traditional mail. SITEL has nearly 36,000 employees in 90 global contact centers, utilizing more than 32 languages and dialects to serve customers in 56 countries SITEL is a leader in the contact centre industry. Please visit SITEL's website at www.sitel.com for further information. This news release contains forward-looking statements within the meaning of Section 27A of the Securities Act and Section 21E of the Exchange Act. The words "will," "plans" and similar expressions in this news release identify forward-looking statements, which speak only as of the date the statement is made. SITEL assumes no obligation to update any such forward-looking statement. Although SITEL believes that the expectations reflected in such forward-looking statements are reasonable, there can be no assurance that such expectations will prove to be correct. Because forward-looking statements involve risks and uncertainties, future events and actual results could differ materially from those set forth in, contemplated by or underlying the forward-looking statements. Important factors that could cause actual results to differ materially from SITEL's expectations may include, but are not limited to the following, many of which are outside SITEL's control: the client's budgets and plans, customer demand for the client's products and services, unanticipated labor, contract or technical difficulties, delays in ramp up of services, contract termination provisions, and conditions affecting the client's industry. SITEL's Form 10-K, 10-Q and 8-K reports filed with the Securities and Exchange Commission describe other important factors that may impact SITEL's business, results of operation and financial condition and cause actual results to differ materially from those set forth in, contemplated by or underlying the forward-looking statements. -0- *T SITEL Corporation 7277 World Communications Dr. Omaha, NE 68122 *T