IEXcellence Awards Recognize Contact Center Success
2005年4月14日 - 11:00PM
PRニュース・ワイアー (英語)
IEXcellence Awards Recognize Contact Center Success Top Contact
Centers Recognized at Industry's Largest Workforce Management User
Conference RICHARDSON, Texas, April 14 /PRNewswire/ -- IEX
Corporation, a Tekelec (NASDAQ:TKLC) company and leading global
provider of workforce management and optimization technology, today
announced the recipients of its IEXcellence Award winners.
IEXcellence recipients were recognized at the 11th Annual TotalView
User Conference held at the Hyatt Regency Hotel in Downtown Dallas
April 11-14. At the conference, Performance Improvement awards were
presented to John H. Harland Company (NYSE:JH) for multisite
operations and Target Corporation (NYSE:TGT) for single site
operations. Best Practice Awards were given to Convergys
Corporation (NYSE:CVG), Optum Inc. and SITEL Corporation
(NYSE:SWW). "The IEXcellence award program recognizes the top
achievements of contact centers putting workforce management at the
foundation of their operation," said IEX President Debbie May. "The
winners and the applicants demonstrated exceptional
results-maximizing service goal achievements while minimizing
overhead expenses. We are proud to have played a role in their
success." About the Award Recipients Convergys is a global leader
in providing customer care, human resources and billing services.
John H. Harland Company is the second largest check printer in the
United States. Optum is a leading provider of supply chain
coordination, visibility and execution solutions that optimize
performance throughout the extended supply network. SITEL is a
leading global provider of outsourced customer support services.
Target operates a chain of large, general merchandise discount
stores consisting of 1,313 locations in 47 states as well as an
online business called target.com. About TotalView The TotalView
Workforce Management system enables contact centers to deliver
consistent service with lower operating costs and higher employee
morale. It is designed to improve the scheduling and agent
management processes in both single and multisite environments. The
system's advanced features include skills-based and multimedia
scheduling, real-time and historical adherence, intraday and
performance management, enterprise reporting and data exchange,
vacation and holiday planning as well as short and long-term
resource planning. TotalView offers these powerful features with a
single-server architecture that enables easy system installation
and maintenance. About IEX IEX Corporation is a leading provider of
workforce management, performance management and strategic planning
solutions for contact centers. Since its inception in 1988, IEX has
delivered superior products, quality services and customers'
success. Contact centers of all types and sizes, totaling more than
755,000 agents at over 2,700 sites in 37 countries worldwide, rely
on IEX to help them improve planning, enhance performance,
streamline tasks and integrate data. IEX sells products and
services worldwide through direct sales and select distributors.
The company also has several strategic partnerships with global
contact center solution providers that further enhance the value of
its core system, TotalView. IEX is based in Richardson, Texas. For
more information, visit http://www.iex.com/ . DATASOURCE: IEX
Corporation CONTACT: Angela Ticknor, Public Relations of IEX
Corporation, +1-972-301-1209, or ; or Michael Attar, Investor
Relations of Tekelec, +1-818-880-7821, or Web site:
http://www.iex.com/
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John J Harland (NYSE:JH)
過去 株価チャート
から 6 2024 まで 7 2024
John J Harland (NYSE:JH)
過去 株価チャート
から 7 2023 まで 7 2024
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