Matson Honored with Eighth Consecutive Quest for Quality Award
2010年9月14日 - 12:00AM
ビジネスワイヤ(英語)
Matson has been honored for the eighth consecutive year with
Logistics Management magazine’s annual Quest for Quality award in
the Ocean Carrier category. The annual survey is regarded in the
transportation and logistics industry as the most important measure
of customer satisfaction and performance excellence. Transportation
service providers are rated by customers on five key criteria:
on-time performance, value, customer service, information
technology and equipment operations. Matson will be presented with
the award on September 27 at the Quest for Quality awards dinner in
San Diego, which coincides with the Council of Supply Chain
Management Professionals (CSCMP) Annual Conference.
Matson ranked number two of all ocean carriers honored with this
year’s award, and was rated the best in the industry for on-time
performance. The distinction has been further underscored by Drewry
Shipping Consultants, which has consistently rated Matson as one of
the most reliable carriers for on-time arrivals.
“Matson is very proud to have been honored eight years in a row
with this prestigious award,” said Matt Cox, president. “It
underscores our solid track record in consistently delivering
modern, reliable ocean transportation services of superior quality
and value. While Matson conducts its own customer satisfaction
surveys regularly to maintain timely and customized feedback, the
results of this survey reflect our overall standing in the national
transportation industry. We are particularly gratified to receive
high marks for on-time performance and information technology,
which are key components of Matson’s service offerings. The honor
is also a very strong reflection of the across-the-board effort by
all at Matson to sustain our reputation as a quality carrier and
leader in Pacific shipping.”
According to the publication, a near record number of over 5,400
readers participated in the 2010 survey. The high participation
rate has made the Quest for Quality annual survey the premier
benchmark study for logistics and transportation quality service
over the past 27 years.
Matson provides ocean transportation services to Hawaii, Guam,
China and Micronesia, as well as logistics services through its
subsidiary, Matson Integrated Logistics. Matson is a wholly owned
subsidiary of Alexander & Baldwin, Inc. of Honolulu
(NYSE:ALEX).
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