DZS (Nasdaq: DZSI), a global leader of access, optical and
AI-driven cloud software solutions, today announced that Light
Reading has recognized the company for its work with TalkTalk Group
(TalkTalk), the United Kingdom’s (UK’s) leading value for money
consumer and business telecom provider, with a 2023 Leading Lights
Awards in the category of: “Outstanding Use Case: Home Network
Intelligence”. DZS CloudCheck WiFi management and Expresse service
assurance software, part of the DZS Cloud platform provide the
latest in AI insights, machine learning automation and advanced
home management tools to empower customers and enable TalkTalk to
deliver an improved broadband experience for its customers.
The 2023 Leading Lights Awards are given to the industry's top
companies for outstanding achievements in next-generation
communications technology, applications, services, strategies and
innovation. Light Reading selected DZS’ partnership with TalkTalk
as providing the leading example of how home network intelligence
can result in the best customer broadband experience.
“There are few industry honors as highly regarded as the Leading
Lights,” said Miguel Alonso, Chief Product Officer, DZS.
“This acknowledgment affirms the ground-breaking capabilities of
DZS Expresse and DZS CloudCheck. With these DZS Cloud EDGE
AI-enabled solutions, TalkTalk has optimized the broadband quality
of experience for its direct and wholesale residential customers
and business customers and realized tangible business results. DZS
is committed to helping service providers like TalkTalk transform
their networks and business models to create the ultimate customer
experience.”
“DZS Cloud EDGE software solutions have allowed us to optimize
the customer experience in the highly competitive UK broadband
services market, maximizing end-to-end service quality for our
direct and wholesale customers,” said Phil Haslam, CTO, TalkTalk.
“DZS CloudCheck and DZS Expresse allow us to monitor, score and
optimize our customers’ connectivity experience, both in and to the
home. These DZS solutions also help us to reduce call escalations,
minimize unnecessary equipment replacements and shorten average
call handling times. We are thrilled to be recognized with such an
esteemed award for the value and innovation that we continue to
deliver our customers, and look forward to working with DZS to find
new ways to maximize service quality and streamline operations
through DZS technology.”
TalkTalk turned to DZS Expresse service assurance and CloudCheck
WiFi management solutions for end-to-end visibility into the
customer experience, real-time insights and the ability to provide
actionable intelligence. By embedding DZS Expresse and CloudCheck’s
rich data set and APIs, which include powerful AI-based analytics,
into TalkTalk processes and systems, the company can now deliver
“Data Driven Diagnostics”, which allows the data provided by DZS’
solutions to immediately diagnose and isolate problems and drive
positive outcomes or issue resolution with highly accurate,
prescriptive recommendations. TalkTalk’s Data Driven Diagnostics
program has resulted in significantly reduced handling times,
improved first time fix rates, improved response times and higher
customer retention rates, which has led to improved Net Promotor
Scores.
Alonso added, “This is the third consecutive year DZS leadership
and our innovative solutions have been recognized for the
market-disrupting technology we are bringing to market, and we
could not be more proud that the leading influencers in the
industry continue to acknowledge our contributions. I would also
like to congratulate our partner Render Networks who won a Leading
Lights Award for "Outstanding Use Case: Consumer Broadband
Deployment" for their role in facilitating the rapid deployment and
success of the Southwest Tennessee Electric membership Corporation
(STEMC) broadband network, which is built on DZS networking
equipment.”
In 2021, DZS CEO Charlie Vogt was recognized as the Leading
Lights “Person of the Year”. In 2022, DZS CloudCheck won the
Outstanding Use Case: Customer Experience Leading Lights Award for
powering Liberty Latin America’s (LLA’s) innovative WiFi360
offering.
About TalkTalk Group
TalkTalk Group is the UK’s leading value for money connectivity
provider. We believe that simple, affordable, reliable, and fair
connectivity should be available to everyone.
Since entering the market in the early 2000s, we have a proud
history as an innovative challenger brand. Today, we provide
landline, broadband, TV, and mobile services to over 4.2 million
customers.
About DZS
DZS Inc. (Nasdaq: DZSI) is a global leader of access,
optical and AI-driven cloud software solutions.
DZS, the DZS logo, and all DZS product names are trademarks of
DZS Inc. Other brand and product names are trademarks of their
respective holders. Specifications, products, and/or product names
are all subject to change.
This press release contains forward-looking statements regarding
future events and our future results that are subject to the safe
harbors created under the Private Securities Litigation Reform Act
of 1995. These statements reflect the beliefs and assumptions of
the Company’s management as of the date hereof. Words such as
“anticipate,” “believe,” “continue,” “could,” “estimate,” “expect,”
“forecast,” “goal,” “intend,” “may,” “plan,” “project,” “seek,”
“should,” “target,” “will,” “would,” variations of such words, and
similar expressions are intended to identify forward-looking
statements. Readers are cautioned that these forward-looking
statements are only predictions and are subject to risks,
uncertainties and assumptions that are difficult to predict. The
Company’s actual results could differ materially and adversely from
those expressed in or contemplated by the forward-looking
statements. Factors that could cause actual results to differ
include, but are not limited to, those risk factors contained in
the Company’s SEC filings available at www.sec.gov, including
without limitation, the Company’s annual report on Form 10-K,
quarterly reports on Form 10-Q and subsequent filings. In
addition, additional or unforeseen affects from the COVID-19
pandemic and the global economic climate may give rise to or
amplify many of these risks. Readers are cautioned not to place
undue reliance on any forward-looking statements, which speak only
as of the date on which they are made. DZS undertakes no obligation
to update or revise any forward-looking statements for any
reason.
For further information see: www.DZSi.com.DZS on
Twitter: https://twitter.com/dzs_innovationDZS on
LinkedIn: https://www.linkedin.com/company/DZSi/
Press Inquiries:
Kenny Vesey, Thatcher+Co.
Phone: +1 973.518.3644
Email: kvesey@thatcherandco.com
DZS (NASDAQ:DZSI)
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