CYBS Cybersource (MM)

Wins recognition for excellence in support for enterprise customers for 7th consecutive year; MOUNTAIN VIEW, Calif., Jan. 28 /PRNewswire-FirstCall/ -- CyberSource Corporation (NASDAQ:CYBS), a leading provider of electronic payment and risk management solutions, has been recognized for excellence in its enterprise customer support for the seventh consecutive year. The company also received honors this year for its small business customer support and small business product and service satisfaction -- both of these for the first time. (Logo: http://www.newscom.com/cgi-bin/prnh/19990513/CYBRSOURCELOGO) "Customer satisfaction will always be a core value to us," said Bill McKiernan, CyberSource chairman and CEO. "Our consistent performance over the last seven years is a testament to the dedication and hard work of everyone at CyberSource. We are also gratified to be recognized for our Authorize.Net small business solution in its first full year as part of the CyberSource family." The new 2008 awards, plus those for 2007, 2006 and 2005, were Achievement in Customer Excellence (ACE) awards from CustomerSat, a division of MarketTools. ACE awards validate an organization's success and effectiveness in serving customers and building loyalty. Qualifying performance is determined by regular customer satisfaction surveys. CustomerSat designed the survey process to measure metrics that are rigorous, supportable, and repeatable. Of the 32 companies recognized by CustomerSat this year, CyberSource is one of only six that has received the honor in all four years of the award's history. In addition to four years of the ACE awards, the company also received Omega Management Group's "NorthFace ScoreBoard Award" for the years 2002, 2003, and 2004. About CyberSource CyberSource Corporation is a leading provider of electronic payment and risk management solutions. CyberSource solutions enable electronic payment processing for Web, call center, and POS environments. CyberSource also offers industry leading risk management solutions for merchants accepting card-not-present transactions. CyberSource Professional Services designs, integrates, and optimizes commerce transaction processing systems. Approximately 245,000 businesses use CyberSource solutions, including half the companies comprising the Dow Jones Industrial Average. The company is headquartered in Mountain View, California, and has sales and service offices in Japan, the United Kingdom, and other locations in the United States including Bellevue, Washington and American Fork, Utah. For more information on CyberSource please visit http://www.cybersource.com/ or email . For more information on Authorize.Net small business solutions, please visit http://www.authorize.net/ or email . (C)2009 CyberSource Corporation. All rights reserved. CyberSource is a registered trademark in the U.S. and other countries. All other brands and product names are trademarks or registered trademarks of their respective companies. http://www.newscom.com/cgi-bin/prnh/19990513/CYBRSOURCELOGO http://photoarchive.ap.org/ DATASOURCE: CyberSource Corporation CONTACT: Bruce Frymire of CyberSource Corporation, +1-650-965-6042, Web site: http://www.cybersource.com/

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