AI-Based Store Intelligence uses Computer Vision to Deliver Increased Productivity, Reduced Out-of-Stocks, and Higher Revenues

SymphonyAI, a leader in predictive and generative AI SaaS products for the enterprise, today announced Carrefour Italy, a grocery innovator in Italy since 1993 and part of Carrefour Group, has selected SymphonyAI Store Intelligence to reduce labor, improve pricing and promotional accuracy, increase on-shelf availability, and reduce out-of-stocks.

After a rigorous assessment of store intelligence providers, Carrefour Italy selected SymphonyAI’s AI-based computer vision product to improve shopper experience and business performance. During a meticulous pilot, store associates used handheld devices with the SymphonyAI Store Intelligence software to instantly pinpoint and remediate any problems. Ease of use and deployment delivered rapid benefits and seamless adoption.

With instant insight into store problem areas and prioritized task lists to efficiently address shelf issues, SymphonyAI Store Intelligence helps Carrefour Italy dramatically improve operational efficiency and customer satisfaction and gives employees the confidence that shoppers will see the right items in the right place in every store. Shoppers benefit from a high-quality, consistent shopping experience.

“At Carrefour Italy, we embrace digital innovation to improve operational efficiency, achieve high-quality shopper engagement, and reduce waste,” said Carrefour Italy Chief Information Officer Alessandra Iacovelli. “With SymphonyAI Store Intelligence, we take bold strides to achieve all those goals and establish the foundation for an end-to-end connected retail operation. Partnering with a trusted innovation leader like SymphonyAI helps us leap forward in store operations maturity at a critical time in the industry.”

“We share Carrefour Italy’s excitement about Store Intelligence delivering rapid benefits and forming the basis of a Connected Retail transformation at Carrefour Italy. It is in Carrefour’s DNA to maximize the advantage of disruptive innovation and we are delighted to partner with them as a first-mover in Italy for AI computer vision store intelligence,” said Dusan Rnic, senior vice president for international in the SymphonyAI retail CPG division.

About Carrefour Italy

Carrefour Italia operates in the large-scale retail sector in Italy with a multi-format network of approximately 1,500 points of salei divided into Carrefour Hypermarkets, Carrefour Market, Carrefour Express and Cash and Carry (Docks Market and GrossIper), and is present in 19 regions, as well as online shopping services and a continuously developing omnichannel approach. The company is also a leader in franchising in the Italian large-scale retail trade, with over 1,000 points of sale run by franchisees. Guided by a full focus on the customer and a strong propensity for innovation, Carrefour Italia carries out the "Act For Food" program every day to achieve the food transition for everyone, making quality, healthy food available at affordable prices.

About SymphonyAI

SymphonyAI is a leading enterprise AI SaaS company for digital transformation across the most critical and resilient growth verticals, including retail, consumer packaged goods, finance, manufacturing, media, and IT/enterprise service management. SymphonyAI verticals have many leading enterprises as clients. Since its founding in 2017, SymphonyAI has grown rapidly to 3,000 talented leaders, data scientists, and other professionals. SymphonyAI, 2024 Microsoft Partner of the Year for Business Transformation – AI Innovation, is a SAIGroup company, backed by a $1 billion commitment from successful entrepreneur and philanthropist Dr. Romesh Wadhwani. Learn more at www.symphonyai.com.

i Includes the master franchises of Etruria Retail and Apulia Distribuzione.

Media Contact Treble Sarah Armstrong symphonyai@treblepr.com