Celonis and TEC150 Enable Zespri to Deliver Millions in Value by Optimizing Operations with Process Intelligence
2024年8月13日 - 8:00AM
ビジネスワイヤ(英語)
Celonis, the global leader in Process Mining and Process
Intelligence, and Zespri, the world’s leading marketer of
kiwifruit, today highlighted the significant success of their
efforts to optimize business operations, improve working capital
and deliver millions in value realized.
“When we started to analyze our data in the Celonis Process
Intelligence platform, we saw the immediate opportunity to improve
our procurement and purchase-to-pay processes. Celonis has been
instrumental in enhancing our processes at Zespri helping us to
drive better outcomes for our people and our customers, and more
value for our growers,” said Dave Scullin, Chief Digital Officer of
Zespri.
Zespri is 100 percent owned by current and former kiwifruit
growers, working with 2,800 growers in New Zealand and 1,500
growers offshore managing one-third of the global kiwifruit volume
across 59 countries. In 2024, it expects to export a record 190
million trays of fruit. In 2023/24, Zespri generated annual global
operating revenue of $4.2 billion NZD.
“Zespri is a New Zealand success story, and Celonis is proud
that our market-leading Process Intelligence platform is enabling
the company to drive positive change, deliver millions in value and
billions of nutritious kiwifruit around the world,” said Pascal
Coubard, VP of APAC at Celonis.
Changemakers: Driving transformation, delivering tangible
value
In 2020, Zespri embarked on Project Horizon, an ambitious
multiple-year effort to transform the company's processes and
systems—some of which were 20 years old. As part of this
modernization program, it began working with Celonis and TEC150,
one of Celonis’ regional partners, in 2022. The initial focus was
in Purchase-to-Pay and Order Management.
Using the Celonis Process Intelligence platform, which leverages
the latest process mining technology and AI, Zespri was able to
increase productivity, reduce duplicate invoices and clear credit
memos quicker. In the 18 months since the collaboration started,
the team was able to achieve:
- Reduction to its Vendor Invoice Management (VIM) cycle time
by 27%: Given the volume of fruit Zespri ships annually, slow
payments can have a significant impact on the Purchase-to-Pay
process. Leveraging Celonis for VIM, the company was able to reduce
cycle times by 27%.
- Purchase Order conformance increased from 65% to 88% in 12
months: Purchases without POs cause significant manual work,
require additional approvals and reduce payment times. As part of
Project Horizon, Zespri started to use Celonis to continuously
monitor the non-PO rate across the organization. When PO usage
dropped, market finance managers were sent email alerts (through
Celonis Action Flow automations) with a clear call to action,
enabling the teams to adopt new ways to proactively increase PO
conformance.
- Credit Memo clearance improved by 68 days in 2024:
Credit memos that are not cleared against open invoices impact
working capital and carry the risk of being written off. The team
deployed the Celonis Open Credit Memo App and began weekly
monitoring of credit memos, which enabled quick matching to
invoices and the avoidance of writing off old credit memos.
- Identified and prevented potential duplicate spend:
Zespri used the Celonis Duplicate Invoice Checker App to
proactively prevent duplicate payments and assist in accelerated
recovery to avoid a negative impact on working capital. Fuzzy
matching was used to identify duplicates that were similar but not
equal, and regular weekly checks by Account Payable teams prevented
payouts.
Looking to the future: Optimizing Zespri’s Supply Chain and
supporting SAP ECC to S/4HANA migration
Building on Zespri’s success with Celonis and TEC150 in their
core Finance functions, the team plans to expand its use of the
platform to further support Project Horizon. Within the next year,
it will begin using Celonis as part of the organization's migration
of its supply chain processes from SAP ECC to S/4HANA. Celonis will
enable Zespri to measure the performance of processes running in
the existing ECC environment (the as-is state) to its performance
in S/4HANA (the to-be state). Monitoring the delta between the
“before” and “after” states as processes are migrated will be key
to ensuring the migration is delivering optimal performance gains
and Zespri is achieving its supply chain resilience goals.
“We are looking forward to growing Celonis’ adoption across the
organization,” said Richard Matthews, Business Process Analyst and
Celonis Centre of Excellence Lead at Zespri. “When I show people
how easy Celonis is to use and how powerful it is, I see them reach
that 'aha moment'. It's that moment in time when they first realize
the objective visualization of their processes and the
opportunities for optimizing their processes is now in their
hands.
“Zespri has a culture of data-driven decision making, and our
users are familiar with traditional business intelligence tools.
But with Celonis, they can do more than just see a snapshot of our
data at one point in time. They can quickly and easily filter and
drill down on a living digital twin of our processes, and get
insights into how the business actually runs. I see the excitement
in them knowing they are playing an important role in improving our
business processes.”
About Celonis
Since 2011, Celonis has helped thousands of the world’s largest
and most esteemed companies yield immediate cash impact, radically
improve customer experience, and reduce carbon emissions. Its
Process Intelligence platform uses industry-leading process mining
technology and AI to present companies with a living digital twin
of their end-to-end processes. For the first time, everyone in an
organization has a common language for how the business runs,
visibility into where value is hiding, and the ability to capture
it. Celonis is headquartered in Munich, Germany and New York City,
USA with more than 20 offices worldwide.
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