ARG Introduces Market Insights on AI-Enabled Communications
2024年7月9日 - 10:02PM
Expanding on its growing portfolio of exclusive market insights and
decision guides, ARG announced the availability of the AI-Enabled
Communications Market Insights & Decision Guide, a
comprehensive report based on information gathered from hundreds of
meetings with ARG clients, and created in partnership with 8x8,
Dialpad, Fusion Connect, and Vonage.
The AI-Enabled Communications Market Insights and Decision Guide
examines how businesses can maximize their investments in
enterprise software when they leverage communication platforms that
utilize artificial intelligence (AI) and machine learning (ML).
Among the report’s key findings:
- 75% of respondents believe that AI will have a significant
impact on their roles in the next three years.
- 77% of those surveyed believe AI will provide them with a
competitive advantage.
- 77% are confident that AI can accurately share information and
results.
“Generative AI and machine learning are changing how people
work,” said Jason Hart, Managing Partner, ARG.
“Choosing a technology partner that can deliver a communications
platform with the right native AI integrations is pivotal to
maximizing efficiencies and achieving other business benefits such
as improved decision-making, an enhanced customer experience,
increased productivity, cost savings, and revenue growth.”
Innovation provides businesses with the power to unlock
their full potentialThe migration from on-premises to
cloud-based communication infrastructure has facilitated the
implementation of the impactful AI that benefits businesses today.
For example, organizations can now leverage AI to solve problems
and break down silos, mine data for deeper customer interactions,
automate administrative tasks and decision-making, provide
customized training, collect real-time data and insights to predict
customer needs, and monitor customer interactions.
“The advantages of AI-enablement go well beyond the employee and
customer experience,” said Jeff Milford, Product Lead, UC
and CC, ARG. “There are significant efficiencies to be
gained by integrating an AI-enabled communications platform with
line-of-business applications such as CRM, ERP, digital workflow
management, and helpdesk. Through native integrations,
transcription, and automation, these implementations can directly
impact nearly every part of an organization, helping these
businesses to unlock their full potential.”
Technology advances maximize efficiency and improve
customer engagementAccording to the Market Insights and
Decision Guide for AI-Enabled Communications, there are several
areas where AI excels:
- Customer engagement. AI-powered chatbots and
virtual assistants can handle routine inquiries, freeing up human
agents for more complex issues. This not only improves the customer
experience by providing constant support but also reduces
operational costs by minimizing the need for additional staff.
- Operational efficiency. AI-powered analytics
can analyze conversations for tone and keywords to anticipate
challenges, provide real-time input to coach staff and optimize the
outcome. This translates into significant cost savings by reducing
errors and improving sales and service calls.
- Administrative automation. AI-driven solutions
can automate tasks such as transcribing voice notes and generating
reports, freeing staff to focus on customer care. This not only
improves outcomes but also translates into massive cost
savings.
Discovering the right AI-enabled communications platform
with ARGARG has a well-established framework to help
organizations select the right AI-enabled communications platform
and map their desired business outcomes and software investments to
service providers' most robust integration and performance
criteria. With a vast client base, organizations can benefit from
valuable insights into negotiating better deals with suppliers,
reducing procurement costs, and improving vendor management. ARG
can also manage the entire procurement life cycle, service
management, and vendor and account management at no additional
cost.
The AI-Enabled Communications Market Insights & Decision
Guide provides an overview of how generative AI is used to enhance
customer experience, the impact of SaaS integrations with AI on
further innovation, the departmental implications of AI across the
organization, and peer insights and successful use cases
demonstrating the deployment of AI-enabled communications
platforms. To access the full report, click here. For ARG’s entire
resource library, visit https://www.myarg.com/resources/.
About ARGThere are two problems in the IT
market; the first is the overwhelming choice, and the second is the
pace of change. Companies are afraid of making the wrong choice or
not choosing the latest technology because they are simply not
aware of it. For 32 years, ARG has helped over 4,000 companies make
the right choice from thousands of options and bleeding-edge new
products. We call it IT Clarity – our clients call it brilliant. To
learn more about ARG, contact info@myarg.com.
Media Contact:
Erica Lord
VP, Marketing
703-770-2407
elord@myarg.com