As part of its trust & safety service, helps manage public
opinions throughout the network filled with AIGC
TOKYO, May 24, 2024
/PRNewswire-PRWeb/ -- transcosmos hereby announces that the
company has released Internet Interactive Solution in China, a solution that aims at enhancing its
trust & safety services. Designed to develop a public opinion
monitoring system throughout the network using an AIGC
(AI-Generated Content) model, the solution helps clients boost
brand reputation and customer experience (CX) at the same time.
The solution collects public opinions and
information posted on social platforms, e-commerce platforms and
brand official websites holistically and then accurately identifies
occasions and emotions behind the posted opinions, categorizes
contents, and generates and publishes response.
In 2021, transcosmos officially released its trust &
safety service in China. By
monitoring contents posted on social platforms, the service helps
clients prevent risks and improve brand reputation. Now,
transcosmos will ensure the quality of output with this new
internet interaction solution as one of key features of transCxLink
(*1), the company's omnichannel contact center platform. The
solution is composed of two core modules, one for auto-collecting
public opinions on the internet and the other for auto-generating
and managing response to public opinions on the internet. Based on
these modules, the solution collects public opinions and
information posted on social platforms, e-commerce platforms and
brand official websites holistically and then accurately identifies
occasions and emotions behind the posted opinions, categorizes
contents, and finally generates and publishes response to the
opinions. Combining the solution with human support, the solution
guarantees the quality of output content.
In addition, transcosmos also upgraded its trust & safety
service with a focus on expanding the coverage to include the
entire network, automating the service as well as making it a more
intelligent service. With the upgraded service, transcosmos enables
businesses to interact with consumers across all phases of customer
journey swiftly, thereby boosting CX by identifying the opportunity
to retain and increase brand advocates across brand domains.
Internet Interaction Solution: Key features
- Auto-check brand voice, related topics, and customer emotions
on the internet 24/7. Always available even after business
hours.
- Grasp consumer inquiries and guide consumers to solutions
swiftly. Proactively interact and engage with consumers on topics
related to brand's products and services to increase brand
reputation and influence, thereby strengthening brand
competitiveness.
- Manage operational platforms to perform the entire interactive
tasks. Assist brands in summarizing public opinions, and track and
monitor the quality of interactive content and its influence in
real time. Complete all process flows from checking content to
posting responses at speed.
- Using the AIGC model in parallel with the solution, create a
knowledge base automatically. Provide useful interactive content
for reference for various scenarios that match each brand's target
customers and product features to support brands in optimizing
text-based content on an ongoing basis.
Today, the Internet Interaction Solution is highly recognized by
clients across multiple industries, in particular those in the auto
industry. By combining the power of people and digital technology,
transcosmos will continue to develop and implement a range of
services and solutions that help clients optimize costs, increase
efficiency and optimize CX.
*1: transCxLink is an omnichannel intelligent contact center
platform developed by transcosmos. Connecting all kinds of
communication channels including social platforms, voice calls and
chats, the platform not only delivers a seamless customer service
process between companies, consumers and agents, but also comes
with an extensive range of features such as CRM, intelligent
services, marketing systems, voice recognition, automated
reporting, business insight, and more.
- transcosmos is a trademark or registered trademark of
transcosmos inc. in Japan and
other countries.
- Other company names and product or service names used here are
trademarks or registered trademarks of respective companies.
About transcosmos inc.
transcosmos launched its operations in 1966. Since then, we have
combined superior "people" with up-to-date "technology" to enhance
the competitive strength of our clients by providing them with
superior and valuable services. transcosmos currently offers
services that support clients' business processes focusing on both
sales expansion and cost optimization through our 182 bases across
35 countries/regions with a focus on Asia, while continuously pursuing Operational
Excellence. Furthermore, following the expansion of e-commerce
market on the global scale, transcosmos provides a comprehensive
One-Stop Global E-Commerce Services to deliver our clients'
excellent products and services to consumers in 46
countries/regions around the globe. transcosmos aims to be the
"Global Digital Transformation Partner" of our clients, supporting
the clients' transformation by leveraging digital technology,
responding to the ever-changing business environment. Visit us
here https://www.trans-cosmos.co.jp/english/
Media Contact
transcosmos inc., transcosmos inc., +81-3-6709-2251,
pressroom@trans-cosmos.co.jp,
https://www.trans-cosmos.co.jp/english/
View original content to download
multimedia:https://www.prweb.com/releases/transcosmos-develops-internet-interactive-solution-a-solution-based-on-an-aigc-model-302155037.html
SOURCE transcosmos inc.