Broadvoice Wins 2024 Bronze Stevie Award for Excellence in Customer Service
2024年4月26日 - 12:00AM
ビジネスワイヤ(英語)
The Broadvoice Success Program Recognized for Best Customer
Satisfaction Strategy
Broadvoice, an omnichannel contact center platform and unified
communications provider for small and mid-market enterprises and
BPOs, announced the Broadvoice Success Program was awarded a Bronze
Stevie Award for Best Customer Satisfaction Strategy. Judges called
Broadvoice’s customer satisfaction strategy “impressive,”
“significant” and “a great solution,” citing its “extraordinary
commitment to client satisfaction.”
This is the fourth year Broadvoice has been honored by the
international competition for excellence in customer service. In
2022 and 2023, it won a Bronze Stevie Award for Best Customer
Satisfaction Strategy. In 2021, it took home three Silver Stevie
Awards for Best Customer Satisfaction Strategy, Best Customer
Feedback Strategy and Best Front-Line Customer Service Team. The
Broadvoice Success Program also received the Business Intelligence
Group’s Excellence in Customer Service Award in 2022 and 2023.
“When we started the Broadvoice Success Program a few years ago,
we challenged ourselves not only to beat the competition but to set
new standards,” said Broadvoice COO Herb Pyles. “Repeated
recognition by the Stevie Awards and feedback from our customers
confirms we’re succeeding at what we set out to do.”
The Broadvoice Success Program ensures customers get the
attention they need for the first 90 days after onboarding. Every
customer, regardless of size, is assigned an orientation specialist
to ease the learning curve, ensure the system is correctly set up
and help them understand and embrace the platform’s full
functionality. Since the program launched in 2021, Broadvoice has
earned an industry-leading CSAT score of 93% and recorded a 17%
reduction in customer support calls and an 11% decrease in
technical calls.
One judge noted that the Broadvoice Success Program “not only
addresses immediate concerns but also sets the stage for long-term
customer satisfaction and loyalty. By emphasizing customer success
over the mere transactional aspect, you're fostering a
customer-centric culture that's likely to yield significant
dividends in retention, referrals and overall customer
satisfaction. This strategic shift deserves recognition for its
proactive and comprehensive approach to ensuring ongoing customer
success and satisfaction.”
The Stevie Awards for Sales & Customer Service are among the
world’s top honors for customer service, contact center, business
development and sales professionals. The Stevie Awards organize
nine of the world’s leading business awards programs, including the
prestigious American Business Awards® and International Business
Awards®. More than 2,300 nominations from organizations of all
sizes, in virtually every industry, from 44 nations and territories
were considered in this year’s competition.
About Broadvoice
Broadvoice simplifies communications for small and mid-market
businesses with cloud communications solutions that deliver
enterprise-class features as an affordable managed service.
Broadvoice’s unified communications as a service and omnichannel
contact center as a service solutions are built on proprietary
technology platforms, giving the company complete control to meet
customers’ evolving needs. Broadvoice is also known for its
industry-leading installation, support and the award-winning
Broadvoice Success Program. With network assets and customers
spanning four continents, Broadvoice drives collaboration and
commerce across the globe. For more information, visit
www.broadvoice.com.
About the Stevie Awards
Stevie Awards are conferred in nine programs: the Asia-Pacific
Stevie Awards, the German Stevie Awards, the Middle East &
North Africa Stevie Awards, the American Business Awards®, the
International Business Awards®, the Stevie Awards for Great
Employers, the Stevie Awards for Sales & Customer Service, the
Stevie Awards for Technology Excellence and the Stevie Awards for
Women in Business. Stevie Awards competitions receive more than
12,000 entries each year from organizations in more than 70
nations. More than 1,000 professionals around the world participate
in the Stevie Awards judging process each year. Honoring
organizations of all types and sizes and the people behind them,
the Stevies recognize outstanding performances in the workplace
worldwide. Learn more about the Stevie Awards at
http://www.StevieAwards.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240425926482/en/
Kimberly Way Director, Marketing Strategy and Operations
Broadvoice 970.289.0854 kimberlyw@broadvoice.com