TELUS technicians are onsite at the Jasper
Re-Entry Centre to provide technical assistance and connectivity
solutions for residents
JASPER,
AB, Aug. 16, 2024 /CNW/ - As Jasper
residents return home for the first time in more than three weeks,
TELUS is committed to ensuring the Jasper community can access the connectivity
they need to stay informed and in contact with their loved ones
during this difficult time. Over the past few weeks, TELUS crews
have been working around the clock in the Jasper area to maintain critical
infrastructure under the most challenging conditions to ensure
network connectivity for first responders and returning
evacuees.
Beginning Friday, returning residents will find TELUS
technicians available at the Jasper Re-Entry Centre at
Commemoration Park, 1324 Pyramid Lake Rd, ready to provide
immediate technical assistance. Customers can also pick up free
temporary wireless home phone and internet solutions there. Those
who need to make adjustments to their TELUS services or temporarily
pause them can reach out to one of our representatives at
1-855-889-7233 to discuss the best ways we can help.
"We know that this is an extremely difficult time for so many
people impacted by the devastating wildfires in Jasper," said Jill
Schnarr, Chief Social Innovation, Communications and
Brand Officer, TELUS. "Our top
priority is keeping the people of Jasper safe and connected to their loved ones
and the information that matters most. We want to extend our
sincere appreciation to our incredible team, who are onsite
providing technical assistance and connectivity solutions for
returning residents. Our hearts remain with all of those affected
as we continue to support the Jasper community during these times of
uncertainty."
TELUS' donations and in-kind support to assist with relief
efforts in Jasper include:
- Rapidly deploying a cell tower on wheels (COW) to provide
wireless connectivity and support emergency communications along a
no-coverage section of Highway 16
- Continually refuelling back-up generators to keep communication
lines safely up and running after a loss of commercial power
- Working closely with the Incident Command Center to protect
critical network infrastructure
- Distributing adult and youth disaster kits at evacuation
centers containing essential items such as emergency blankets,
reusable water bottles, charging cables and activities for
kids
- Offering data top-ups and waiving long-distance mobile, home
phone, texting and roaming fees for evacuees and those
affected
- Donating $100,000 through the
TELUS Future Friendly Foundation to local charities supporting
relief efforts, including GlobalFire, Parachutes for Pets, Food
Banks Alberta, Jasper Community Team Society and the Northern
Alberta Resiliency Fund
- Activating a text-to-donate fundraising campaign whereby TELUS
customers can text the word DONATE to 41010 to give $20 to TELUS Friendly Future Foundation to
support registered charities providing emergency relief
efforts
- Enabling customers in Alberta
and B.C. to redeem their TELUS Rewards points for a $20 donation to TELUS Friendly Future Foundation
in support of wildfire relief
- Offering a free Community Crisis Support line for emotional
support, accessible 24/7 to all Canadians at 1-844-751-2133,
provided by TELUS Health
- Supplying free counselling sessions through TELUS Health
MyCare
- Providing no-cost vet tech appointments through TELUS Health
MyPet
As Jasper begins to rebuild,
TELUS is working closely with the Municipality of Jasper, the Government of Alberta, Parks Canada and local utility
providers to explore options to bring TELUS PureFibre, our
award-winning internet technology, to the entire community. TELUS
PureFibre is up to 85 per cent more energy efficient than copper,
and more resistant to environmental factors, making it more
reliable and less prone to outages or disruptions during severe
weather emergencies. Over the last five years, TELUS has invested
$125 million in emergency response,
network protection and community investment, supporting those
impacted by wildfires and floods across Canada.
To donate to support communities in need, visit
friendlyfuture.com. To learn more about our disaster relief efforts
visit telus.com/WildfireRelief.
About TELUS
TELUS (TSX: T, NYSE: TU) is a dynamic, world-leading
communications technology company with more than $20 billion in annual revenue and over 19 million
customer connections spanning wireless, data, IP, voice,
television, entertainment, video, and security. Our social purpose
is to leverage our global-leading technology and compassion to
drive social change and enable remarkable human outcomes. Our
longstanding commitment to putting our customers first fuels every
aspect of our business, making us a distinct leader in customer
service excellence and loyalty. The numerous, sustained accolades
TELUS has earned over the years from independent, industry-leading
network insight firms showcase the strength and speed of TELUS'
global-leading networks, reinforcing our commitment to provide
Canadians with access to superior technology that connects us to
the people, resources and information that make our lives
better.
Operating in 32 countries around the world, TELUS Digital
Experience (TSX and NYSE: TIXT) is a leading digital customer
experience innovator that designs, builds, and delivers
next-generation solutions, including AI and content moderation, for
global and disruptive brands across strategic industry verticals,
including tech and games, communications and media, eCommerce and
fintech, banking, financial services and insurance, healthcare, and
others.
TELUS Health is a global healthcare leader, which provides
employee and family primary and preventive healthcare and wellbeing
solutions. Our TELUS team, along with our 100,000 health
professionals, are leveraging the combination of TELUS' strong
digital and data analytics capabilities with our unsurpassed client
service to dramatically improve remedial, preventive and mental
health outcomes covering over 75 million lives, and growing, around
the world. As the largest provider of digital solutions and digital
insights of its kind, TELUS Agriculture & Consumer Goods
enables efficient and sustainable production from seed to store,
helping improve the safety and quality of food and other goods in a
way that is traceable to end consumers.
Driven by our determination and vision to connect all citizens
for good, our deeply meaningful and enduring philosophy to give
where we live has inspired TELUS and our team to contribute
$1.7 billion, including 2.2 million
days of service since 2000. This unprecedented generosity and
unparalleled volunteerism have made TELUS the most giving company
in the world. Together, let's make the future friendly.
For more information about TELUS, please visit telus.com,
follow us at @TELUSNews on X and @Darren_Entwistle on
Instagram.
For more information, please contact:
Tricia Lo
TELUS Media Relations
tricia.lo@telus.com
SOURCE TELUS Communications Inc.