Community Connection Center (C3) wins
2024 E Source Achievement in Residential Customer Experience
Award
NAPERVILLE, Ill., Oct. 17,
2024 /PRNewswire/ -- The Nicor Gas Energy Efficiency
Program's Community Connection Center (C3) has received an E Source
2024 Achievement in Residential Customer Experience Award. Launched
in 2022, C3 is a unique offering that is focused on providing
customers with energy efficiency and bill payment assistance
options, as well as basic needs support. E Source, a
utilities-focused consulting, research and data science company,
announced the national recognition during its 2024 Utility Awards
ceremony.
C3 is a one-stop shop for connecting income-eligible customers
with local grants, community partners and free resources that can
assist beyond their energy bills. Since 2022, the C3 team
has helped Nicor Gas customers tap into more than $18.5 million in energy assistance grants. Over
4,500 customers have received free energy efficiency services
through the program and more than 5,000 families have been provided
free groceries.
"We designed C3 as a unique customer experience to help navigate
available resources like energy efficiency and energy assistance
options," said Meena Beyers, vice
president of Business and Community Development for Nicor Gas. "The
offering has now evolved to provide personalized access to programs
that help customers manage their energy usage, bills and critical
services including housing, food and other basic needs."
In Illinois, nearly 1.5 million
people live at or below the poverty level – that is more than 12%
of the state's population. Many of these families struggle to
receive and maintain the most basic of essentials, including heat
in their homes in the winter, food, housing and medical
assistance.
For more information about Nicor Gas' award-winning C3 offering,
visit nicorgas.com/C3.
About Nicor Gas
Nicor Gas is one of four natural gas
distribution companies of Southern Company Gas, a wholly owned
subsidiary of Southern Company (NYSE: SO). Nicor Gas serves more
than 2.3 million customers in a service territory that encompasses
most of the northern third of Illinois, excluding the city of Chicago. For more information,
visit nicorgas.com.
About Southern Company Gas
Southern Company Gas is a
wholly owned subsidiary of Atlanta-based Southern Company (NYSE:SO),
America's premier energy company. Southern Company Gas serves
approximately 4.4 million natural gas utility customers through its
regulated distribution companies in four states with approximately
600,000 retail customers through its companies that market natural
gas. Other nonutility businesses include investments in interstate
pipelines, asset management for natural gas wholesale customers and
ownership and operation of natural gas storage facilities. For more
information, visit southerncompanygas.com.
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SOURCE Nicor Gas