Enrollment in latest customer assistance
initiative open through November
30
ATLANTA, Oct. 17,
2024 /PRNewswire/ -- Georgia Power announced today
its latest initiative to support customers as Georgia continues to recover and rebuild
following Hurricane Helene – flexible Installment Payment Plans
that allow customers to pay their current account balance over
multiple months. The company previously announced efforts to extend
and expand customer assistance options following the historic
hurricane, with disconnections suspended, eligible late fees
waived, and collection activities paused for residential and
business customers through December 15,
2024. Read more here.
Under this initiative, eligible customers may choose to pay
their balance over a period of 2, 4 or 6 months in equal
installments which will be added to future payments. Existing late
fees will not be included and, once an installment payment
plan is established, customers will need to make timely payments to
prevent any collection activities. Georgia Power encourages
customers to continue paying their bills on their usual billing
cycle and avoid falling behind.
Enrollment for Installment Payment Plans is available through
November 30, 2024. Customers can
enroll online by logging into their account, and visiting the
Payment Arrangements page, or through the company's automated
phone system at 877-403-7149. If enrolling via the automated phone
system, customers will be asked to provide the phone number and
social security number associated with their account to verify
eligibility. Additional information including a step-by-step guide
and frequently asked questions, is available at
GeorgiaPower.com/HurricaneSupport.
Georgia Power's response to the most destructive hurricane in
its history involved more than 20,000 personnel, including Georgia
Power's full workforce as well as crews from dozens of other
companies around the country. The company safely and quickly
restored power to more than 1.5 million customers following the
storm. Hurricane Helene spared virtually no part of the state and
severely impacted areas such as Augusta, Savannah, Valdosta and many other communities.
The Southern Company system, including Georgia Power, also
continues to coordinate and contribute to restoration and relief
efforts following Hurricane Helene. On October 4, multiple charitable foundations across
the system pledged $3 million to
support the recovery effort. Read more here.
Programs to Help Customers Manage Energy Costs, Obtain
Assistance
Georgia Power partners with nonprofits, community
and faith-based organizations to offer assistance programs to those
in need year-round. Popular programs include the longstanding
Project SHARE program with the Salvation Army, as well as the
recently expanded Income-Qualified Discount, which may amount to
$33.50 per month for qualified
customers. Other programs include Energy Assistance for Savings
& Efficiency (EASE), and continued partnerships with community
action agencies across Georgia
that offer services such as the Low Income Home Energy Assistance
Program (LIHEAP), emergency assistance, home weatherization and
more. Georgia Power encourages customers to use online tools such
as My Power Usage to track and manage energy use, and
visit GeorgiaPower.com/MyEnergy to explore all of the tools
and resources available from the company to help predict and lower
their bill.
About Georgia Power
Georgia Power is the largest
electric subsidiary of Southern Company (NYSE: SO), America's
premier energy company. Value, Reliability, Customer Service and
Stewardship are the cornerstones of the company's promise to 2.7
million customers in all but four of Georgia's 159 counties. Committed to
delivering clean, safe, reliable and affordable energy, Georgia
Power maintains a diverse, innovative generation mix that includes
nuclear, coal and natural gas, as well as renewables such as solar,
hydroelectric and wind. Georgia Power focuses on delivering
world-class service to its customers every day and the company is
recognized by J.D. Power as an industry leader in customer
satisfaction. For more information, visit
www.GeorgiaPower.com and connect with the company on Facebook
(Facebook.com/GeorgiaPower), X (X.com/GeorgiaPower) and Instagram
(Instagram.com/ga_power).
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SOURCE Georgia Power