Win Reflects Spectrum Mobile's Focus on
Keeping it Simple for Customers and Delivering Top-Notch Service
and Superior Performance
STAMFORD, Conn., Feb. 27,
2024 /PRNewswire/ -- Spectrum Mobile grabbed the
top spot for customer care among full-service mobile virtual
network operators (MVNOs) in the J.D. Power 2024 U.S. Wireless
Customer Care Study – Volume 1.
The study measures the overall satisfaction of customers who had
a customer-care experience with their wireless carrier from July
through December 2023. Spectrum
Mobile's distinction as J.D. Power's highest ranking MVNO reflects
its focus on providing superior mobile connectivity with
consumer-friendly plans and affordable prices, and backed by
exceptional service, including the My Spectrum App, rated America's
top rated support app amongst all national telecommunications
providers 28 months in a row¹.
"Our goal from day one has been to make mobile simple for
customers by offering the best devices, reliability, security and
speed at exceptional value – and this award recognizes that
commitment," said Danny Bowman,
Executive Vice President, Product for Charter Communications, Inc.,
which operates the Spectrum brand of Internet, TV, Mobile and Voice
services. "We're not slowing down, either; we continue to invest in
our customer service while leveraging our extensive mobile,
internet and wireless network to deliver the fastest speeds
seamlessly everywhere and to save people money."
Spectrum Mobile Customers Enjoy Simple Plans, Flexibility and
Exceptional Value
Unlike other wireless providers that routinely raise the prices
of their plans, Spectrum Mobile² has consistently lowered its
prices while giving customers more. A line of Unlimited data costs
$29.99/month – a $15 reduction from the per line cost at Spectrum
Mobile's launch in 2018. Additionally, current customers who switch
to Spectrum Mobile pay just $15/month
per Unlimited line for 12 months when they get two lines. New
customers can get a free Unlimited line for 12 months when they
purchase Spectrum Internet, Internet Ultra or Internet Gig.
Customers also can save by bundling Spectrum Internet, Mobile and
Advanced WiFi in the company's industry-first Spectrum One package.
Spectrum's customer-friendly packaging, pricing and service are a
key reason Spectrum Mobile is now the nation's fastest growing
mobile provider³, with the fastest wireless speeds⁴.
Additionally, all Spectrum Mobile data plans include nationwide
5G access at no extra cost; unlimited talk and texting; the
flexibility to change rate plans as needed for free; interest-free
monthly installment plans; and a robust bring-your-own-device
program. Spectrum Mobile also has an online calculator to make it
easy for customers to estimate their monthly savings, and offers
access to Speed Boost, an exclusive feature that enables eligible
Spectrum Mobile customers with compatible devices to automatically
receive faster speeds on their phones when connected to Spectrum's
Advanced WiFi. Finally, as always, there are no added taxes, fees
or contracts with Spectrum Mobile's data plans.
More information about Spectrum Mobile is available at
www.SpectrumMobile.com.
¹Based on providers with at least 150,000 reviews in the Apple
App Store and Google Play Store as of February 1st, 2024.
²Spectrum Internet required. Auto-pay required. For
Unlimited/Unlimited Plus, speeds are reduced after 30/50 GB of
usage per line. Restrictions apply. For details, refer
to Spectrum.com/policies/mobile-terms.
³Based on Q4 2023 subscriber data among top 3 carriers.
⁴"Fastest wireless speeds" claim based on Global Wireless Solutions
combined cellular and WiFi speed test results in Spectrum service
area where WiFi is available. Cellular speeds vary by location.
About Spectrum
Spectrum is a suite of advanced
communications services offered by Charter Communications, Inc.
(NASDAQ:CHTR), a leading broadband connectivity company and cable
operator serving more than 32 million customers in 41 states. Over
an advanced communications network, the company offers a full range
of state-of-the-art residential and business services including
Spectrum Internet®, TV, Mobile and Voice.
For small and medium-sized companies, Spectrum
Business® delivers the same suite of broadband products
and services coupled with special features and applications to
enhance productivity, while for larger businesses and government
entities, Spectrum Enterprise® provides highly
customized, fiber-based solutions. Spectrum Reach®
delivers tailored advertising and production for the modern media
landscape. The Company also distributes award-winning news coverage
and sports programming to its customers through Spectrum Networks.
More information about Charter can be found at
corporate.charter.com.
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SOURCE Charter Communications, Inc.