MONTREAL, Sept. 17,
2024 /PRNewswire/ - ROI Solutions, a leading provider
of purpose-built solutions for nonprofit organizations, and
FlexPay, the leading FinTech company addressing issues in the card
payments system that cause declined transactions, today announce a
partnership that will solve failed payments and involuntary
sustainer churn for nonprofit organizations.
The partnership between ROI Solutions and FlexPay is driven by a
shared vision to reduce the problem of involuntary sustainer churn
caused by issues in the card payments system that result in false
declines. Nonprofit organizations rely on payment
authorizations from their sustainers to achieve their missions but,
unfortunately, face an average 9% decline rate on legitimate
recurring payments.
This partnership will allow ROI Solutions' clients to directly
access FlexPay's best-in-class failed payment recovery platform
through its Revolution CRM product. FlexPay's recovery
solution is unique in the marketplace. It combines AI-powered
recovery processes with behavioral science-powered customer
engagement programs to deliver the highest declined card payment
recovery rate.
"Partnering with FlexPay was an obvious choice for us," said
Cindy Hickman, Senior Director of
Product at ROI Solutions. "By integrating FlexPay into Revolution
CRM, we can help nonprofits solve one of the largest sources of
sustainer churn they face and deliver increased financial
efficiency. At ROI Solutions, we care deeply about sustainer
retention and satisfaction. We now help our clients avoid
involuntary churn through Flexpay, and voluntary churn with our
MiLo Intelligence loyalty scores, delivering a seamless payment
experience while increasing vital supporter revenue streams.
"The FlexPay team is thrilled to provide our solution to ROI
Solutions and their nonprofit clients to help them better achieve
their missions," commented Ray
Watson, SVP of Partnerships at FlexPay. "This integration
enables seamless data processing and swift recovery of failed
transactions from the sustainers committed to supporting the causes
that matter to them."
Cindy Hickman added, "Our clients
are eager to implement FlexPay's failed payment recovery solution.
They recognize the platform's immense value in reducing churn and
increasing donation revenue for their organizations."
This collaboration underscores a shared commitment to enhancing
financial stability and donor relationships within the nonprofit
sector.
About ROI Solutions:
ROI Solutions provides purpose-built CRM, data management,
predictive machine-learning analytics, and managed services
solutions to some of the most influential organizations in the
nonprofit sector. They help organizations curate and manage deep
constituent relationships, securely process high volumes of
financial transactions, automate routine tasks, analyze data across
all sources in one comprehensive platform, define and reach
audiences through data-driven criteria, and leverage machine
learning to maximize fundraising outcomes. For more
information, visit ROI Solutions.
About FlexPay:
FlexPay is the recognized leader in recovering the legitimate
credit card transactions that are declined by the card system. The
FlexPay failed payment recovery platform includes Invisible
RecoveryTM, an advanced machine learning and AI-powered
recovery solution that works directly with the payments system, and
Engaged RecoveryTM, a behavioral science- powered
customer engagement recovery solution. The FlexPay
platform is integrated with over 100 billing and payment processing
systems and plays a critical role in increasing the efficiency of
the card payments system. For more information, visit
flexpay.io.
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SOURCE FlexPay