iQor Wins NICE CX Excellence Award for Outstanding CX Innovation
2024年8月6日 - 11:55PM
ビジネスワイヤ(英語)
Award Recognizes iQor's Commitment to
Leveraging Advanced Digital Solutions to Enhance Customer
Journeys
iQor, a managed services provider of customer engagement and
technology-enabled BPO solutions, proudly announces its recognition
by NICE with a prestigious 2024 CX Excellence Award in the Change
Agents category. The award highlights iQor’s innovative use of
digital solutions to transform customer experiences and drive
operational excellence.
iQor’s digital transformation initiatives, including its
Symphony [AI]™ ecosystem, which is powered by NICE CXone and
Enlighten, play a crucial role in optimizing customer journeys and
enhancing engagement. By integrating AI-driven insights and
automation with human expertise, iQor has reduced operational costs
for clients; increased employee productivity; and delivered
seamless, personalized customer experiences.
"This award highlights the intelligent approach we take in
implementing successful customer service programs across
industries, including a U.S. airline's concierge program that
benefited from iQor’s CX design strategy," said iQor President and
CEO Chris Crowley. "At iQor, we harness the power of technology to
achieve real-world outcomes that meet and exceed our clients'
expectations. NICE's recognition of our efforts underscores our
commitment to excellence in customer service through digital
innovation, creating rewarding experiences for our employees and
customers alike."
“Winning the NICE CX Excellence Award celebrates our strategic
focus on leveraging the industry’s leading AI and machine learning
to drive customer satisfaction and business success. Our digital
solutions are designed to create meaningful and memorable customer
interactions. This accolade recognizes the importance of pushing
the boundaries of what’s possible in customer experience,” added
iQor Chief Digital Officer Prabhjot Singh.
“iQor is delivering powerful results for their business and
clients thanks to their commitment to relentless digital and AI
innovation. They are leveraging the latest, market-leading CX AI
available through CXone and Enlighten to drive exceptional
efficiency, scalability, and precision. iQor is a shining example
of what it means to be a Change Agent in the AI era,” said Barry
Cooper, President, CX Division, NICE.
The 18 CX Excellence Award winners across six categories were
honored at Interactions 2024. Change Agent award winners were
selected based on their excellence in several key areas: effective
communication and partnership with vendors, optimal implementation
of best practices, successful rollout of products/solutions, and
thorough training of agents and supervisory staff.
iQor was recognized for its meticulously crafted deployment
strategy, comprehensive user acceptance testing, and collaboration
between workforce management and technology teams that ensured a
seamless transition to the CXone platform. The initiative
streamlined iQor’s technology infrastructure, enhanced employee
productivity, and improved operational visibility and
compliance.
iQor congratulates fellow CX Excellence Award winners in the
Change Agents category, Kaiser Permanente and Vera Bradley Customer
Service. Learn more about iQor’s commitment to future-ready
innovation and operational excellence at iQor.com.
About iQor iQor is a managed services provider of
customer engagement and technology-enabled business process
outsourcing (BPO) solutions comprised of 40,000 amazing employees
spanning 10 countries. We are passionate about delivering an
outstanding omnichannel customer experience for brands across the
globe. Harnessing intelligent CX technology and AI-driven
innovations that can scale teams anywhere, our custom BPO solutions
create happy employees and delighted customers. Our irresistible
culture results in a smile with each interaction to deliver optimal
customer experiences. We enable diverse teams to scale our BPO
digital solutions from local to global to create the CX experience
brands demand to win and keep customers. We serve as a trusted
partner to clients across industries, providing strategic thought
leadership, competitive pricing, performance excellence, attractive
geos, and talented teams to meet demand and deliver the best value
in the industry. Read, see, and hear more at iQor.com.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
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iQor Contact Robert Constantine SVP Marketing and
Communications robert.constantine@iqor.com
NICE Contact Christopher Irwin-Dudek +1 201 561 4442
media@nice.com