Envoy Introduces Virtual Front Desk for Secure, Automated Visitor Management
2024年7月30日 - 8:10PM
ビジネスワイヤ(英語)
Increase operational efficiency and reduce
spend–without sacrificing security or experience
Envoy, the only integrated workplace platform that connects
people, spaces, and data, today announced the addition of Virtual
Front Desk, an innovative solution for lean teams to remotely staff
multiple locations, streamline vendor management and extend visitor
management capabilities. Virtual Front Desk welcomes, assists, and
registers visitors—even when staff is not physically present.
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Companies can now expedite visitor check-ins, address security
and compliance requirements, and achieve greater
cost-effectiveness—all while making a great first impression. This
is particularly valuable in today's dynamic work environment, where
teams are spread across locations and require secure visitor
management, even after hours or at offices with limited staff.
“At our smaller branch offices, we don’t want to staff the front
desk 100% of the time,” said Dan Hamilton, Corporate Services
Manager at Signature Science. “Virtual Front Desk allows us to
rethink how we staff those offices–we can have one central office
supporting everyone, making our staff in the smaller offices much
more productive by freeing them up to work other tasks.”
Unstaffed entry points can pose significant security risks and
result in inaccurate visitor records. Envoy's Virtual Front Desk
addresses these challenges head-on by providing a secure,
efficient, and cost-effective way to welcome and log visitors even
at locations without full-time front desk staff. Benefits
include:
- Maximize the efficiency of existing staff: Reduce costs
by leveraging the same person or team to support guests at multiple
offices, across different geographies, and time zones.
- Securely welcome guests while conserving costs: Allow
visitors to self-serve the sign-in process and get assistance from
a real person, even at unstaffed front desks or after hours.
- Automatically stay audit-ready at all locations: Help
enforce compliance requirements via virtual assistance and
oversight at unstaffed entries. When paired with Envoy Visitors,
companies can maintain an up-to-date digital record of everyone
entering every workplace location.
- Integration with comprehensive visitor management
systems: Pair Virtual Front Desk with security features like
invite approvals, ID verification, digital NDAs, block lists,
access control integrations, and more.
- Alert remote staff through multiple channels: Notify
remote front desk staff of incoming visitor calls via their
preferred channel to ensure prompt responses, including SMS, email,
Slack, or Teams.
"Virtual Front Desk today is a centrally-managed video call
system," said Larry Gadea, Founder and CEO at Envoy. "But where
we're taking it will be even more powerful. VFD will be much more
personalized to the exact person interacting with it, and become
much more context-aware of what's going on around them. I see VFD
becoming like a scalable personal assistant for everyone in the
workplace, allowing extreme levels of efficiency, safety and
convenience."
Envoy’s Virtual Front Desk is now available. For more insights
Virtual Front Desk and modernizing the front desk experience, join
our upcoming webinar “Rethinking the Welcome: Introducing Envoy’s
Virtual Front Desk,” August 28th at 10am PT.
If you want to be one of the first to test the next phase of
VFD, sign up for beta access here.
About Envoy
Envoy empowers over 16,000 workplaces and properties around the
globe to redefine how their workplaces run. We connect people,
spaces, and data in one seamlessly integrated workplace platform,
providing a single solution to manage every aspect of any facility,
anywhere. Companies of all sizes can deliver unrivaled employee and
visitor experiences to optimize working together in-person. By
capturing data and space usage across multiple sources, we help
customers make informed workplace resourcing and investment
decisions–all while supporting the requirements of operating a
secure, safe and fully compliant workplace. We power the places
where people work best together.
For more information, please visit envoy.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240730248250/en/
Media Contact Rochelle Clark media@envoy.com