NLX Journey™ is the first and
only enterprise solution that combines unscripted, AI-powered
conversations with the ability to transact across multiple brands
in a unified experience
NEW
YORK, July 23, 2024 /PRNewswire/ -- NLX,
the AI platform powering advanced conversational experiences for
the world's most admired brands, today announced that its AI
enterprise solution, NLX Journey, is now available to travel and
hospitality providers like airlines and hotels.
"If consumer brands could wave a magic wand
and create the ideal AI-powered experience, NLX Journey would be
it."
Unlike any other solution available today, NLX Journey
integrates search, customer service, and commerce across multiple
brands in one conversational experience. With NLX's proprietary
no-code platform, providers can have it up and running in just a
few weeks, tailored to their brand, and manage the application with
little to no engineering involvement. While Journey is being
introduced as a solution for travel providers, the technology can
be used in any industry.
NLX Journey currently leverages Google's next-generation model,
Gemini 1.5 Pro, combined with Ground with Google Search, which
expands and enhances Journey's access to fresh, high-quality
information that significantly improves response accuracy. In
addition to Google Gemini, the NLX platform works with any large
language model or combination of models.
"If consumer brands could wave a magic wand and create the ideal
AI-powered experience, NLX Journey would be it," said Andrei
Papancea, CEO and Chief Product Officer of NLX. "Because NLX is
designed to plug into any existing enterprise system, companies can
offer this experience to their travelers in a matter of weeks with
minimal engineering investment on their end, while leveraging
best-in-class generative and conversational AI technologies."
NLX Journey enables complex, open-ended conversations and
commercial transactions with multiple brands in a unified natural
language experience. For example, a traveler using an airline
website or mobile app can ask about a surf trip for a family of
four in August. Not only does NLX Journey recommend currently
trending surf destinations with flight and hotel options based on
natural language, but it also refines and adds to them points of
interest, personal preferences, sleeping arrangements, and anything
else one might talk about when planning a trip. The traveler can
then buy airline tickets, reserve a hotel, book lessons with a
local surf instructor, and make dinner reservations nearby, all in
a single experience.
"We invested in NLX because we believe their innovative
technology represents the next generation of seamless travel
experiences," said Amy Burr,
President of JetBlue Ventures. "NLX Journey achieves exactly that
by delivering a frictionless experience, facilitating open-ended
conversations, enabling multiple transactions, and seamlessly
integrating with existing travel infrastructure. This technology
has the potential to streamline operations for travel providers
while enhancing the experience for customers, ultimately
transforming the way we approach travel."
Today's AI chatbots can make suggestions and direct travelers to
different parts of the provider's website or app, but they cannot
guide travelers through comprehensive travel planning steps or
complete transactions. NLX Journey brings all of this functionality
together for the end user in the travel provider's existing mobile
app or website.
NLX was inspired by the experience of building a conversational
AI platform from the ground up for a global, Fortune 100 financial
services company. That process revealed the unmet need in the
marketplace, which is the ability for enterprise brands to
efficiently build and scale leading-edge conversational AI
solutions for any business function. It also informed key NLX
differentiators, including no-code implementation and development
that allows non-technical teams to create and manage their own
conversational applications at-scale. NLX is compatible with any
existing tech stack, including first- and third-party AI
technologies.
Learn more about NLX Journey
About NLX
NLX is an enterprise AI platform for
building and managing chat, voice, and multimodal applications at
scale. As human interactions with technology become increasingly
conversation-based, NLX makes it practical for organizations to
create, deploy, and manage conversational experiences for any
industry or use case; working in concert with any large language
model and technology stack. NLX enables the world's biggest brands,
including Comcast, Red Bull, and
United Airlines, among others, to invest in a future where
interactions with technology mirror the natural ebb and flow of
people's day-to-day decision-making.
View original content to download
multimedia:https://www.prnewswire.com/news-releases/travel-providers-can-now-implement-next-generation-ai-experience-in-time-for-winter-holiday-travel-with-new-solution-from-nlx-302204283.html
SOURCE NLX