IntelePeer Introduces SmartCommunicator™ for Microsoft Teams
2024年7月12日 - 1:16AM
ビジネスワイヤ(英語)
IntelePeer, a leading AI-powered Communications Automation
Platform provider, introduces SmartCommunicator for Microsoft Teams
bringing customer-specific AI and automation to front office and
other enterprise workers communicating and collaborating within the
Teams environment. A new module available with the company’s
SmartOffice and SmartWorker solutions, SmartCommunicator delivers
IntelePeer’s award-winning platform to Teams users and allows for
intelligent presence and skill-based routing for any incoming
customer interaction, including text, email, and voice
communications using individual or shared inboxes.
SmartCommunicator is available through the Microsoft Teams
Marketplace.
“Approximately 40% of the workforce is either remote or hybrid
creating immense challenges for today’s businesses especially when
it comes to information and knowledge sharing,” commented
IntelePeer CEO, Frank Fawzi. “SmartCommunicator automates
communications among employees and customers while capturing and
acting upon time-sensitive customer insights across enterprise,
retail, and remote locations. With real-time analytics, we’re
bringing contact center capabilities to business users while giving
central visibility and tracking into each customer interaction.
SmartCommunicator is another element to deliver on IntelePeer’s
long-term vision of reinventing the contact center through customer
self-service automation while giving high value interactions direct
access to experts within the business.”
With a remote workforce, employees often use their personal cell
phones to conduct business which eliminates the ability to capture
and trace interactions. With SmartCommunicator companies retain
control and visibility of all communications while ensuring
corporate compliance at the highest level. The solution delivers a
seamless, automated experience and provides a centralized place for
gathering information from disparate business systems, integrating
with Outlook, CRM, enterprise and vertical SaaS applications. This
combination streamlines processes, eliminates the need to navigate
between multiple platforms, break down data silos and enhances the
efficiency and effectiveness of outreach efforts and inbound
customer inquiries. Other features include:
- Full access to all AI and automation capabilities of the
IntelePeer platform.
- Automated outbound interactions that can identify and handle
upsell, cross sell opportunities, and appointment setting providing
extra value with each interaction.
- Real-time enterprise analytics that measure and report on
productivity and provides a clear path to growth by
automation.
- Shared Inbox for easy communication between customers and
employees.
- Templated responses and auto-reply suggestions to streamline
customer communications.
- Content moderation functionality that can filter inappropriate
language.
- The ability to handle queries in multiple languages.
- Multimedia Messaging Service functionality that supports
various files including images, files, short video clips, GIFs,
etc. This capability enables easy sharing of PDF files, insurance
cards, W-2 forms, and product images for retailers to name a
few.
IntelePeer’s communications automation platform helps businesses
quickly implement AI-powered omnichannel communications solutions
that automates customer interactions. Since its inception,
IntelePeer has automated more than 600M customer interactions
across voice, messaging and digital channels while lowering the
cost of an interaction ten-fold. IntelePeer’s communications
automation platform leverages world-class generative AI that
enables users to build communications-enabled workflows that
integrate seamlessly with existing processes.
For information about IntelePeer products and services, visit:
http://www.intelepeer.ai
About IntelePeer IntelePeer simplifies communications
automation through advanced AI-powered solutions, helping
businesses and contact centers reduce costs, enrich the customer
experience, and accelerate ROI. Its AI-driven Communications
Automation Platform works seamlessly within existing business
software and infrastructure, enabling brands to automate complex
processes quickly and effortlessly. Built for business users,
IntelePeer’s vendor-neutral platform leverages world-class
generative AI and analytics, empowering businesses to proactively
resolve potential pain points and maintain context across channels
and throughout the orchestrated customer journey.
View source
version on businesswire.com: https://www.businesswire.com/news/home/20240711484710/en/
IntelePeer Contact: Paula Rivera IntelePeer.ai (720)
889-9135