ATLANTIC-ACM Announces 2024 U.S. Business Connectivity Service Provider Excellence Awards
2024年7月10日 - 11:00PM
ビジネスワイヤ(英語)
Leading research consultancy and market diligence firm
ATLANTIC-ACM announced its 2024 U.S. Business Connectivity Service
Provider Excellence Awards. The awards are based on survey feedback
from 1,050 business services buyers who provided over 2,900 carrier
specific evaluations of service level and product quality for their
current providers.
ATLANTIC-ACM introduced the Business Connectivity Report Card
survey in 2006 to give service providers a truly impartial customer
experience benchmarking data along with insights on shifting
purchase dynamics and customer buying priorities.
The wireline business services market is continually evolving
due to changing customer needs and advancements in technology. The
most critical buying considerations for enterprise and SMB
customers remain Network Performance, Network Security, Price, and
Customer Service. Customers are progressively shifting their
spending away from Legacy Voice and IP VPN/MPLS services, opting
instead for more cost-effective and higher-capacity solutions like
Waves, DIA, Broadband, Ethernet, VoIP, as well as Managed Services.
Demand for security products continues to increase, with
premises-based security appliances and cloud-based security having
the highest penetration.
ATLANTIC-ACM gives awards across two carrier groups, Large
Service Providers and Midsized Service Providers, which are
segmented based on total estimated wireline revenue. ATLANTIC-ACM
recognizes the top Large Service Providers and Midsized Providers
in each major operational category, as well as the highest combined
average for quality and price ratings (value) in data and
voice.
The 2024 winners for Large Providers are:
- Verizon: Brand, Sales Reps, Service Delivery (tied with
Spectrum), Network Performance, Customer Service
- Spectrum Enterprise: Service Delivery (tied with
Verizon), Voice Value
- Cox: Billing
- Comcast Business: Data Value (tied with Lumen)
- Lumen: Data Value (tied with Comcast)
The 2024 winners for Mid-Sized Providers are:
- Crown Castle: Brand, Sales Reps, Customer Service,
Service Delivery (tied with Altice), Billing
- Cogent: Network Performance, Data Value
- Vonage: Voice Value
- Altice: Service Delivery (tied with Crown Castle)
About ATLANTIC-ACM
ATLANTIC-ACM is a leading strategic advisory and market
diligence consulting firm to the telecom and technology sectors,
helping operators and investors navigate changing market dynamics,
economies, and technologies since 1991. For more information, visit
ATLANTIC-ACM’s website at http://www.atlantic-acm.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240710732639/en/
Marta Duran ATLANTIC-ACM 617-377-4201