G2 Announces parcelLab as global Leader across 3 categories in Summer 2024 Report
2024年7月3日 - 11:03PM
ビジネスワイヤ(英語)
G2, the industry leading software marketplace, trusted by over
90 million users, has named parcelLab as global Leader across three
categories, with five badges within – Returns Management, Package
Tracking and Shipping - in its Summer 2024 Report, and an
additional badge of ‘Users Love Us’, showcasing the company’s focus
on its customer relationships. This achievement underpins
parcelLab’s drive to continually innovate and tread a new path in
SaaS, empowering brands to foster loyalty and memorable customer
experiences.
parcelLab's platform revolutionizes post-purchase communications
in e-commerce, enhancing the customer journey while addressing
complex supply chain demands. By creating, testing, and refining
distinct messages for different brands, products, and customer
segments, parcelLab ensures a personalized experience that boosts
customer satisfaction and sales. Its platform predicts delivery
delays, provides critical updates, and offers flexible responses to
supply uncertainties, keeping customers informed and reducing
"Where is my order or return" (WISMO and WISMR) inquiries by 42% on
average. Additionally, tailored updates and educational content
further decrease support calls. The AI-powered platform integrates
seamlessly with e-commerce platforms, efficiently managing customer
inquiries and delivery exceptions, leading to a 20% reduction in
support tickets and an average 17% improvement in Net Promoter
Scores.
According to the most recent report by G2 on Buying Behavior,
81% of 1700 global software buyers noted AI as an imperative
component in their purchasing decision. parcelLab CEO and
co-founder Tobias Buxhoidt echoes the importance of actionable
insights in product offerings, noting: “parcelLab is committed to
helping brands leverage data and AI to drive profit, scalability
and most importantly, customer satisfaction with personalized and
timely communications across the post-purchase journey. Our global
Leaders status, as reviewed by users, highlights our drive and
dedication to support brands and empower their teams to be ready to
meet customer demands with transparency from the warehouse to
delivery. We want our users to always have the strategic
advantage”.
Across all categories parcelLab held or exceeded its position
with:
- A move of twenty-two places in the Shipping
category
- A move of five places in the Returns Management
category
- And, maintaining its position as Leaders within the Package
Tracking category
About parcelLab
parcelLab is the only truly global enterprise post-purchase
software provider, enabling brands to increase top-line revenue,
decrease operational cost, and optimize customer experience in an
unprecedented way. Our award-winning post-purchase platform
empowers brands to transform mundane operational touchpoints into
the most differentiated and personalized experience, creating
unique moments of pure joy for their customers. Trusted by over
800+ brands including IKEA, Chico's, H&M, and Yeti, we actively
manage the post-purchase experience across 175 countries and track
shipping data from more than 350 carriers worldwide. Find out more
at www.parcelLab.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240703794243/en/
Media Contact Articulate Communications for parcelLab
parcelLab@articulatecomms.com