Protocall's Welltrack HelpNow contact center
services integrate directly
with Titanium's electronic medical record software.
PORTLAND, Ore., April 24,
2024 /PRNewswire/ -- For over 30
years Protocall's behavioral health contact center, HelpNow,
has set industry standards for round-the-clock access to
high-quality crisis care. Received calls are documented within
Protocall's custom database and sent to the caller's care provider.
Now, higher education institutions with Titanium Schedule can
directly import HelpNow call reports into their EMR, significantly
reducing administrative time and human error.
Protocall's HelpNow contact center services
integrate directly with Titanium's electronic medical record
software.
Following the principles of cohesion that are built into all of
Protocall's Welltrack ecosystem products and services, this
functionality delivers:
- Seamless Integration: Protocall's new API enables higher ed
counseling centers effortless uploading of their HelpNow call
reports directly into Titanium Schedule, substantially streamlining
and reducing workflow.
- Enhanced Efficiency: With this integration, counseling centers
experience increased efficiency by eliminating manual data entry
and potential errors, and automated transfer of call reports.
- Improved Record-Keeping: This API empowers counseling centers
to maintain accurate and up-to-date records within Titanium
Schedule, enhancing patient care and administrative processes in a
HIPAA-compliant environment.
According to Monica Osburn,
Executive Director of North Carolina State
University's Counseling Center and Prevention Services, "The
Titanium integration feature has been a game changer to seamless
communication for staff at the Counseling Center. It was extremely
easy to set up and has made the management of HelpNow reports much
easier for staff."
This integration will positively impact the services on a
quarter of Protocall's 400+ college and university partners that
use Titanium.
Phil Evans, CEO of Protocall
Services, shared, "We are thrilled to partner with Titanium to
further simplify our colleges and universities' administrative
processes on behalf of their students and the staff that provide
their care. Partnerships like this one are all about making care
easier for students to access and for colleges to provide, and we
look forward to continuing to innovate with partners like
Titanium."
About Protocall Services
For over 30 years, Protocall's premier contact center and digital
solutions have empowered diverse systems of care to deliver
customized crisis intervention, stabilization, and coordination
services. Protocall's deep clinical experience and its ability to
provide seamless services across the mental health spectrum for
customers and clients have made it a nationally trusted partner for
ensuring access to behavioral health services.
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SOURCE Protocall Services