RENO,
Nev., June 26, 2024 /PRNewswire/ -- The
City of Reno, in collaboration
with ServiceNow and NewRocket, proudly announces the launch of
DROPS (Direct Resource Outreach & Placement Service), a
groundbreaking mobile application designed to transform the way
outreach workers assist unsheltered individuals. Reno Mayor Hillary
Schieve highlighted the impact of this initiative: "DROPS is
a game-changer for our city. By empowering our outreach team with
this innovative technology, we are taking a major step forward in
our efforts to tackle the challenge of homelessness. This app will
help us make more informed decisions directly with the community
we're serving and ensure resources are provided when they are
needed most."
Introducing DROPS: A Comprehensive Solution for
Outreach
DROPS is a mobile application that assists outreach workers,
providing them with the tools they need to effectively support the
unsheltered community. The application boasts a range of features
designed to enhance the efficiency and effectiveness of outreach
efforts:
- Profile Collection: Mobile entry of valuable demographic
data creates shared knowledge resulting in deeper insights about
the unsheltered community. This feature enables outreach workers to
quantify the impact of their efforts and better understand the
needs of those they serve.
- Encounter and Journey Tracking: DROPS allows workers to
capture a history of interactions with each unsheltered neighbor,
creating a consolidated, digital case file. This feature provides
real-time context and the ability to review the impact of early
interventions.
- Case & Task Management: Workers can tap into a
catalog of common actions and integrations with third-party
services to deliver the right services at the right time.
Individualized plans create a shared task list, increasing
accountability and maximizing impact.
- Reporting and Analytics: Using the power of ServiceNow's
AI capabilities, the solution can transform data collected by
outreach workers into actionable insights, enabling better
decision-making, and trend analysis. This information helps the
city quantify its impact on homelessness and identify areas where
additional support and funding are needed.
Steve Malone, Global Director of
Partner Acceleration from ServiceNow, highlighted the collaborative
effort behind DROPS: "We are thrilled to partner with the
City of Reno and NewRocket on this
innovative solution. DROPS represents a significant advancement in
our collective efforts to address the needs of municipalities and
all of those involved in addressing this challenge."
Dan Santangelo, Field CIO and
Senior Principal Strategist from ServiceNow, underscored the
collaboration with the City of
Reno to assist unsheltered individuals: "We are humbled and
honored to work with the City of
Reno to tackle the homelessness crisis. Through
compassionate collaboration with city staff and the outreach
community, our solution is built on trust and engagement. This
partnership aims to create a comprehensive ecosystem that connects
vital resources and services to those in need. We proudly unveiled
this solution at the US Conference of Mayors, where the urgency and
commitment to addressing homelessness were clear in conversations
with mayors nationwide."
To learn more about how DROPS is changing the landscape of
unsheltered outreach, watch the introductory video here. This is
only the beginning. The City of
Reno, ServiceNow, and NewRocket continue to collaborate on
the future of the solution. Future iterations may include more
integrations with third-party services and a version of the mobile
app specifically for use by unsheltered individuals.
Official Introduction by Mayor Hillary Schieve
Reno Mayor Hillary Schieve introduced the DROPS application
on June 22nd at the US Conference of
Mayors in Kansas City. This event
marks a significant milestone in the City's ongoing efforts to
address homelessness and support the unsheltered community.
A Vision for the Future
Gary DiOrio, CEO of NewRocket,
emphasized the importance of collaboration and innovation in the
development of DROPS: "Working with ServiceNow and the City of Reno has been an incredible journey.
DROPS is a testament to what can be achieved when innovative
technology meets a genuine commitment to social good. We are proud
to be part of this initiative and excited to see the positive
impact it will have on the community."
With DROPS, the City of Reno is
not only enhancing its outreach capabilities but also setting a new
standard for how cities can leverage technology to address complex
social challenges. As DROPS empowers outreach workers with the
tools they need, it also empowers the city with data-driven
insights, leading to more effective and impactful interventions.
Together with ServiceNow, NewRocket, and input from individuals
with lived experience, the City of
Reno is paving the way for a brighter future.
About DROPS
DROPS is a mobile application tightly integrated with
ServiceNow, developed in collaboration with the City of Reno and NewRocket. The app is
designed to empower outreach workers with the tools they need to
efficiently support the unsheltered community, transforming data
into actionable insights for better decision-making and resource
allocation.
For more information about DROPS and to schedule a demo, please
visit www.newrocket.com.
About NewRocket
NewRocket is a global, full-service, elite ServiceNow partner
who helps top enterprise leaders solve their toughest business
problems and navigate change with confidence. For more information,
please visit www.newrocket.com.
Media Contact: Meaghan
O'Brien
mobrien@newrocket.com
About ServiceNow
ServiceNow (NYSE: NOW) is putting AI to work for people. We move
with the pace of innovation to help customers transform
organizations across every industry while upholding a trustworthy,
human centered approach to deploying our products and services at
scale. Our AI platform for business transformation connects people,
processes, data, and devices to increase productivity and maximize
business outcomes. For more information,
visit: www.servicenow.com.
About the City of
Reno
The City of Reno government's
mission is creating a community that people are proud to call home.
In order to achieve that purpose, the Reno City Council has
established six overarching goals for the City of Reno. To learn more about the
City of Reno, visit Reno.gov or
call 775-334-INFO (4636).
Contact Information
City of Reno Media Phone: 775-430-5005
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SOURCE City of Reno