WITS Witness Systems (MM)

Witness Systems (NASDAQ: WITS), a leading global provider of workforce optimization software and services, today announced that its upcoming Driving Innovation customer conference will take place May 6-9 at The Walt Disney World Swan Hotel in Orlando, Florida. The 11th annual event will highlight customer success, technology innovation, best practices and market trends in such areas as workforce optimization, workforce management, quality monitoring/call recording, customer feedback surveys, performance management, eLearning and more. Keynotes, general sessions, breakouts and panels will feature case studies and best practices from customers representing such global organizations as The Boeing Company, Charter Communications, HM Revenue & Customs, Knology, Royal Bank of Canada, Siemens Business Services, Starwood Hotels and Resorts Worldwide, USANA Health Sciences and Wells Fargo. The conference also will include a series of roundtables, networking events, and software and services updates for the company�s Impact 360� solutions, along with other software from Witness Systems and Witness Enterprise Solutions � including the former Demos Solutions, Exametric and Amae Software solutions. In addition to hearing real-world examples, best practices and success stories from fellow users of the company�s solutions, Driving Innovation offers attendees a variety of technical tracks that highlight themes around workforce optimization and subjects that span from schedule adherence and root cause analysis to real-time employee performance monitoring and feedback in branch banking and back-office operations, as well as contact center functions, including: The �Branch and Contact Center Cross-channel Optimization� session will explore how workforce optimization is moving across the enterprise � from branches to contact centers through to the broader enterprise. The highly interactive presentation will engage attendees to participate in a live survey to secure insight into how other organizations are implementing workforce optimization strategies. How well are service-oriented organizations listening and acting upon the valuable information discovered in customer interactions? In the track entitled �Voice of the Customer: Are We Truly Listening?� attendees will learn about the strategic importance of customer feedback, new ways to capture content, and how to take immediate action. �Finding Answers to Your Workforce Management Questions� will evaluate workforce management and the combination of people, processes and technology. Attendees will walk away with a workforce toolbox � a concept that brings together insight from peers, periodicals, external training, Witness Systems Professional Services and regional user groups. Quality assurance (QA) is a vital part of workforce optimization, but the process hinges upon consistency and consensus among evaluators. In the session �QA Scoring: Calibration Process and Evaluation Forms,� users will learn how to effectively calibrate their QA scoring process and develop relevant, effective evaluation forms. To learn more about the 2007 Driving Innovation customer conference or to register for the event, please visit www.driving-innovation.net. About Driving Innovation Driving Innovation addresses the evolution of today�s contact centers, branch and back-office operations in support of the customer experience; the critical roles each play within their organizations; and the trends and opportunities that lie ahead. The highly anticipated, interactive annual event provides an in-depth look at the workforce optimization (WFO) market and the solutions and practices that continue to drive its ongoing success � focusing on WFO as a whole, as well as the individual components that comprise it: workforce management, quality monitoring/call recording, performance management and eLearning. It also highlights technology advancements and newer market solutions making a big impact, such as customer feedback and speech analytics. At its core, Driving Innovation highlights winning strategies to ensure service-level excellence � all while maximizing technology investments to achieve key business and customer goals. About Witness Systems Witness Systems (NASDAQ: WITS) is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company�s Impact 360� solution features quality monitoring, compliance and IP recording, workforce management, performance management, eLearning and customer feedback. Deployed in contact centers � as well as the remote, branch and back offices of global organizations � the workforce optimization solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as �will,� �anticipates,� �expects,� �intends,� �plans,� �believes,� �estimates,� and similar expressions and statements about present trends and conditions that may extend into the future. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include the company�s ability to compete successfully in the future; fluctuations and changes in customer demand and preferences; the risks associated with new product introductions and customer acceptance of those products; the rapid technological change characteristic of the company�s markets; the company�s ability to manage its growth; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; strategy and execution risks relating to acquisitions and investments; the timing of orders; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency exchange rates; the successful completion of the acquisition by Verint Systems Inc.; the risk of management distraction and other consequences that might result from the review of certain option grants and option granting practices described in the Current Report on Form 8-K filed by the Company on August 11, 2006 and related developments, as well as other risks identified under the caption �Management�s Discussion and Analysis of Financial Condition and Results of Operations� in the company�s Form 10-K for the year ended December 31, 2006 as filed with the Securities and Exchange Commission. Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.