WITS Witness Systems (MM)

Registration opens for multi-city Americas seminar series; WFO-themed events focus on the building blocks for creating a collaborative, customer-centric enterprise Phase two of company's WFO Blog to launch - highlighting trends, best practices and success stories for balancing customer satisfaction, revenue targets and the cost of high quality service Witness Systems (NASDAQ: WITS), a leading global provider of software and services, today announced the second phase of its ongoing global Workforce Optimization (WFO) Seminar Series. Now in its third year, the North American road show includes complimentary, one-day events in such cities as Atlanta, Charlotte, Columbus (Ohio), Dallas, Long Beach, Philadelphia, Phoenix, Seattle, Tampa and Vienna (Virginia). Seminars Focus on Workforce Optimization and Creating a Customer-Centric Enterprise Taking place during October and early November, these highly interactive seminars will follow such key themes as WFO and how to build a customer-centric enterprise. The session topics will explore how organizations can streamline processes, achieve better cross-departmental information sharing and collaboration, and respond more effectively to callers' needs - all of which can markedly enhance both internal operations and the customer experience. In addition to WFO and its impact on customer service strategies, retention and loyalty techniques, workforce models and evolving technologies, the seminar series also will include roundtables and best practice discussions that highlight tips and "how tos" for managing customer churn, decreasing agent turnover, implementing more efficient processes and improving training initiatives. Beginning next month, Witness Systems will be in the following cities for its North American Seminar Series: -- October 3 - Seattle, Washington -- October 4 - Long Beach, California -- October 5 - Phoenix, Arizona -- October 6 - Dallas, Texas -- October 17 - Atlanta, Georgia -- October 18 - Tampa, Florida -- October 19 - Charlotte, North Carolina -- October 20 - Columbus, Ohio -- November 1 - Vienna, Virginia -- November 2 - Philadelphia, Pennsylvania For registration and additional information about the multi-city events, please e-mail contact@witness.com or call 678.254.2300. Company Prepares to Launch Phase Two of Global Roadshow Blog In addition to the seminar series itself, the company's Principal Global Market Consultants Oscar Alban and Bill Durr will launch phase two of their Global Roadshow Blog located at www.improveeverything.com. The site provides an inside look at international contact center trends and how adopting a "customer-centric" management strategy can help drive business processes and success. The Roadshow Blog highlights key findings, best practices, emerging trends, issues and successes experienced by dynamic organizations in each of the series' destinations. It's a platform to learn and see how companies around the globe approach customer service - in similar, new and creative ways. The blog is an extension of the current Asia Pacific Roadshow Seminar Series that Alban and Durr are engaged in through the end of September. New blogs will be included regularly and continue through early November. About Impact 360 Impact 360(TM) from Witness Systems unifies software and services for quality monitoring, compliance/full-time recording, workforce management, performance management and e-learning under a framework that provides a single user interface and centralized administration and reporting. Across TDM, IP and mixed telephony environments, it maximizes the information flow within enterprises, businesses and call centers, providing deep insight into workforce performance, caller interactions and customer service processes, while driving cost savings, strategic decision-making and competitive advantage. Impact 360 enhances the customer experience by providing visibility into a company's entire customer service lifecycle - from planning and establishing goals to scheduling and deploying the appropriate staff; from measuring and recording their performance to using that information to investigate and analyze results; and from changing business processes and goals based on this analysis to honing employee skills to meet those goals. About Witness Systems Witness Systems (NASDAQ: WITS) is the worldwide leader in software and services that help businesses capture customer intelligence and optimize their workforce performance. The company's Impact 360(TM) solution features quality monitoring, compliance and IP recording, workforce management, performance management and e-learning. Primarily deployed in contact centers - as well as the remote, branch and back offices of global organizations - the workforce optimization solution captures, analyzes and enables users to share and act on cross-functional information across the enterprise. With Impact 360, organizations can improve interactions and the underlying back-office processes that enhance the customer experience and build customer loyalty. For more information, visit us at www.witness.com. Cautionary Note Regarding Forward-looking Statements: Information in this release that involves Witness Systems' expectations, plans, intentions or strategies regarding the future are forward-looking statements that are not facts and involve a number of risks and uncertainties. They are identified by words such as "anticipates," "expects," "intends," "plans," "believes," "estimates," and similar expressions. These statements are based upon information available to Witness Systems as of the date of this release, and the company assumes no obligation to update any such forward-looking statement. Forward-looking statements believed true when made may ultimately prove to be incorrect. These statements are not guarantees of future performance and are subject to risks, uncertainties and other factors, some of which are beyond our control and may cause actual results to differ materially from our current expectations. Some of the factors that could cause actual future results to differ materially from current expectations include fluctuations in customer demand and the timing of orders; the company's ability to manage its growth; the risk of new product introductions and customer acceptance of new products; the rapid technological change which characterizes the company's markets; the risks associated with international sales as the company expands its markets, including the risks associated with foreign currency fluctuations; the ability of the company to complete and integrate successfully any acquisitions or investments it may make; and the ability of the company to compete successfully in the future, as well as other risks identified under the caption "Management's Discussion and Analysis of Financial Condition and Results of Operations" in the company's Form 10-K for the year ended December 31, 2005 and its Form 10-Q for the quarter ended March 31, 2006, as filed with the Securities and Exchange Commission. Additional risks that could cause actual future results to differ materially from current expectations include the risk of management distraction and other consequences that might result from the review of certain option grants and option granting practices described in the Current Report on Form 8-K filed by the Company on August 11, 2006 and related developments. Witness, Impact 360, Improve Everything and the Witness logo are the trademarks (registered or otherwise) of Witness Systems, Inc. protected by laws of the U.S. and other countries. All other trademarks mentioned in this document are the property of their respective owners.