NICE Announces The Close of The LiveVox Acquisition, Creating a Conversational AI Powerhouse
2023年12月26日 - 10:00PM
ビジネスワイヤ(英語)
The combination of two leaders creates the
market's only CX interaction centric cloud platform with full
convergence and the most advanced conversational AI across all
types of customer engagements
NICE (NASDAQ: NICE) announced the closing of the
acquisition of LiveVox (NASDAQ: LVOX). The
combination of NICE’s market leading platform CXone, with LiveVox’s
unique AI driven proactive outreach capabilities create the
market’s only interaction centric platform, the fundamental
cornerstone to deliver superior AI driven CX. This powerful union
of two market leaders is forming the future of CX as organizations
around the globe are constantly looking for ways to simplify their
CX operations and embed CX AI to drive smart automation.
NICE is recognized as a global market leader in CX with the most
robust AI driven cloud platform for managing customer interactions
of all types, digital and voice, agent-assisted and consumer-led.
NICE CXone has the largest array of native applications to manage
customer journeys, improve employee engagement and drive complete
performance. Moreover, CXone provides the most comprehensive
embedded AI with Enlighten encompassing hundreds of CX-specific
models that enable holistic and fluent consumer experiences.
LiveVox is the market leader in AI-driven proactive outreach
serving some of the world’s largest enterprises. LiveVox has a
diverse and loyal customer base comprising hundreds of enterprises
of all sizes which is complementary to NICE’s customer base
creating a significant expansion opportunity.
Barak Eilam, CEO, NICE, said, “The successful completion
of this acquisition is a major milestone for NICE as we continue to
execute on our strategic vision, further cementing our leadership
position. Organizations around the globe are looking to partner
with us as they accelerate their CX AI journey, and we are excited
to provide them with the most comprehensive platform to help fuel
their success. I would like to extend a warm welcome to the
talented LiveVox team and take the next step in transforming the CX
industry together.”
Financial Details There will be no contribution to NICE’s
revenue and expenses from LiveVox for 2023. The entire LiveVox
financial contribution will occur in 2024 and is expected to
contribute $142 million to NICE’s full-year revenue, for 2024. The
acquisition is also expected to be cash flow positive and accretive
to NICE’s operating income, operating margin and non-GAAP EPS in
2024.
About NICE With NICE (Nasdaq: NICE), it’s never been
easier for organizations of all sizes around the globe to create
extraordinary customer experiences while meeting key business
metrics. Featuring the world’s #1 cloud native customer experience
platform, CXone, NICE is a worldwide leader in AI-powered
self-service and agent-assisted CX software for the contact center
– and beyond. Over 25,000 organizations in more than 150 countries,
including over 85 of the Fortune 100 companies, partner with NICE
to transform - and elevate - every customer interaction.
www.nice.com
Trademark Note: NICE and the NICE logo are trademarks or
registered trademarks of NICE Ltd. All other marks are trademarks
of their respective owners. For a full list of NICE’s marks, please
see: www.nice.com/nice-trademarks.
Forward-Looking Statements
This press release contains forward-looking statements as that
term is defined in the Private Securities Litigation Reform Act of
1995. In some cases, forward-looking statements may be identified
by words such as “believe,” “expect,” “seek,” “may,” “will,”
“intend,” “should,” “project,” “anticipate,” “plan,” and similar
expressions. Forward-looking statements are based on the current
beliefs, expectations and assumptions of the Company’s management
regarding the future of the Company’s business, future plans and
strategies, projections, anticipated events and trends, the economy
and other future conditions. Examples of forward-looking statements
include guidance regarding the Company’s revenue and earnings and
the growth of our cloud, analytics and artificial intelligence
business.
Forward looking statements are inherently subject to significant
economic, competitive and other uncertainties and contingencies,
many of which are beyond the control of management. The Company
cautions that these statements are not guarantees of future
performance, and investors should not place undue reliance on them.
There are or will be important known and unknown factors and
uncertainties that could cause actual results to differ materially
from those expressed or implied in the forward-looking statements.
These factors, include, but are not limited to, risks associated
with changes in economic and business conditions, competition,
successful execution of the Company’s growth strategy, success and
growth of the Company’s cloud Software-as-a-Service business,
difficulties in making additional acquisitions or effectively
integrating acquired operations, products, technologies and
personnel, the Company’s dependency on third-party cloud computing
platform providers, hosting facilities and service partners,
rapidly changing technology, cyber security attacks or other
security breaches against the Company, privacy concerns and
legislation impacting the Company’s business, changes in currency
exchange rates and interest rates, the effects of additional tax
liabilities resulting from our global operations, the effect of
unexpected events or geo-political conditions, such as the impact
of conflicts in the Middle East, that may disrupt our business and
the global economy, the ability to realize the anticipated benefits
of the transaction and various other factors and uncertainties
discussed in our filings with the U.S. Securities and Exchange
Commission (the “SEC”).
You are encouraged to carefully review the section entitled
“Risk Factors” in our latest Annual Report on Form 20-F and our
other filings with the SEC for additional information regarding
these and other factors and uncertainties that could affect our
future performance. The forward-looking statements contained in
this press release speak only as of the date hereof, and the
Company undertakes no obligation to update or revise them, whether
as a result of new information, future developments or otherwise,
except as required by law.
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version on businesswire.com: https://www.businesswire.com/news/home/20231226015491/en/
Corporate Media Contact Christopher Irwin-Dudek, +1 201
561 4442, ET, media@nice.com
Investors Marty Cohen, +1 551 256 5354, ET, ir@nice.com
Omri Arens, +972 3 763 0127, CET, ir@nice.com
NICE (NASDAQ:NICE)
過去 株価チャート
から 4 2024 まで 5 2024
NICE (NASDAQ:NICE)
過去 株価チャート
から 5 2023 まで 5 2024