Companies shift to flexible software-defined
systems for tighter security, lower costs, continued cloud
migration, ISG Provider Lens™ report says
Enterprises in Asia Pacific are moving toward software-defined
networking (SDN) to make communication more secure and resilient
and speed up business decision-making, according to a new research
report published today by Information Services Group (ISG) (Nasdaq:
III), a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Network — Software-defined Solutions
and Services report for Asia Pacific finds that companies in the
region (which for this report covers Australia, New Zealand,
Southeast Asia and India) are seeking more efficient, secure and
flexible networks to address rising business challenges. Many are
still adding expensive traditional network links and need to
modernize connectivity for cloud migration. Demand for SDN is
expected to remain strong in the coming years, especially in
high-growth emerging markets such as India.
“Asia Pacific enterprises want to keep growing in the face of
new demands to decarbonize and utilize AI in their operations,”
said Michael Gale, partner and regional leader, ISG Asia Pacific.
“To carry out digital transformation initiatives, they need rapid,
cost-efficient network provisioning.”
Software-defined wide-area networks (SD-WANs) have been the
preferred infrastructure for remote workforces and cloud-connected
applications for several years, but as recently as 2021, companies
in Asia Pacific struggled to negotiate SD-WAN carrier contracts,
the report says. Since then, service providers and carriers have
introduced cost-competitive options with plug-and-play setup.
Expanded offerings from system integrators and traditional network
service providers have helped to drive SD-WAN growth.
Asia Pacific remains slightly behind the U.S. and U.K. in
adopting fully managed or co-managed SD-WAN services, which can
reduce costs and implementation risks while allowing automated
monitoring and reporting with single-screen administration, the
report notes. Yet, compared with these other markets, organizations
in Asia Pacific have even higher expectations for savings,
flexibility and technological advancement through these services,
ISG says.
For a growing number of large enterprises in Asia Pacific, SDN
adoption is part of implementing a secure access service edge
(SASE), a comprehensive set of managed services in which enterprise
networking and security fully converge, the report says. Companies
often procure SASE as a fully managed service from an IT service
provider, though clients in the Philippines and Indonesia more
commonly turn to network equipment vendors and telcos, while those
in Singapore and Malaysia tend to rely on cloud service
providers.
“Enterprises across Asia Pacific remain deeply concerned about
network security,” said Jan Erik Aase, partner and global leader,
ISG Provider Lens Research. “SD networks form the basis for
complete SASE implementations that can meet their security
expectations.”
As companies continue migrating to cloud or multi-cloud
environments, software-defined multi-WAN, multivendor network
environments also reduce cloud risks by maximizing enterprise
flexibility, ISG says.
The report also examines other SDN trends in Asia Pacific,
including the growing adoption of SD-WANs by smaller enterprises
and the steady expansion of edge computing that has helped to drive
network modernization.
For more insights into the networking challenges facing Asia
Pacific enterprises, including tighter budgets and the complexity
of legacy network environments, plus ISG’s advice on overcoming
them, see the ISG Provider Lens™ Focal Points briefing here.
The 2024 ISG Provider Lens™ Network — Software-defined Solutions
and Services report for Asia Pacific evaluates the capabilities of
41 providers across four quadrants: Managed SD-WAN Services, SDN
Transformation Services (Consulting and Implementation), Edge
Technologies and Services (including Private 5G) and Secure Access
Service Edge (SASE).
The report names Orange Business, Singtel/NCS/Optus, Telstra,
Verizon Business and Wipro as Leaders in all four quadrants. It
names Accenture and Tech Mahindra as Leaders in three quadrants
each. BT, HCLTech, Tata Communications and TCS are named as Leaders
in two quadrants each, and NTT DATA is named as a Leader in one
quadrant.
In addition, NTT DATA is named as a Rising Star — a company with
a “promising portfolio” and “high future potential” by ISG’s
definition — in two quadrants. HPE Aruba and Microland are named as
Rising Stars in one quadrant each.
Customized versions of the report are available from BT and Tata
Communications.
In the area of customer experience, Tech Mahindra is named the
global ISG CX Star Performer for 2024 among SDN solutions and
services providers. Tech Mahindra earned the highest customer
satisfaction scores in ISG's Voice of the Customer survey, part of
the ISG Star of Excellence™ program, the premier quality
recognition for the technology and business services industry.
The 2024 ISG Provider Lens™ Network — Software-defined Solutions
and Services report for Asia Pacific is available to subscribers or
for one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240703831295/en/
Press Contacts: Will Thoretz, ISG +1 203 517 3119
will.thoretz@isg-one.com Julianna Sheridan, Matter Communications
for ISG +1 978-518-4520 isg@matternow.com
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