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UNITED STATES
SECURITIES AND EXCHANGE COMMISSION
Washington, D.C. 20549

FORM 10-Q
(Mark One)
☒    QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the quarterly period ended September 30, 2024
or
☐    TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934
For the transition period from ___________ to ___________
Commission File Number 001-40321
Alkami_Logo_GRAD_RGB.gif
ALKAMI TECHNOLOGY, INC.
(Exact Name of Registrant as Specified in its Charter)
Delaware45-3060776
(State or Other Jurisdiction of
Incorporation or Organization)		(I.R.S. Employer Identification No.)
5601 Granite Parkway,Suite 120
Plano,TX75204
(Address of Principal Executive Offices)(Zip Code)
(877) 725-5264
(Registrant’s Telephone Number, Including Area Code)

Securities registered pursuant to Section 12(b) of the Act:
Title of each classTrading Symbol(s)Name of each exchange on which registered
Common Stock, $0.001 par value per shareALKTThe Nasdaq Stock Market LLC
Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days.  Yes ☒     No ☐
Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§ 232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files).  Yes ☒    No ☐
Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.
Large accelerated filer
☐
Smaller reporting company
☐
Accelerated filer
☒
Emerging growth company
☒
Non-accelerated filer
☐
If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act.    ☐
Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act).  Yes ☐    No ☒
The number of shares of registrant’s common stock outstanding as of September 30, 2024 was 100,496,654.


TABLE OF CONTENTS
i    

PART I - FINANCIAL INFORMATION

Item 1. Financial Statements

ALKAMI TECHNOLOGY, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(in thousands, except share and per share data)
(UNAUDITED)
September 30,December 31,
20242023
Assets
Current assets
Cash and cash equivalents$80,956 $40,927 
Marketable securities 20,033 51,196 
Accounts receivable, net42,408 35,499 
Deferred costs, current12,046 10,329 
Prepaid expenses and other current assets13,563 10,634 
Total current assets169,006 148,585 
Property and equipment, net21,038 16,946 
Right-of-use assets14,875 15,754 
Deferred costs, net of current portion34,666 30,734 
Intangibles, net30,718 35,807 
Goodwill148,050 148,050 
Other assets3,840 3,949 
Total assets$422,193 $399,825 
Liabilities and Stockholders' Equity
Current liabilities
Accounts payable$5,591 $7,478 
Accrued liabilities28,049 19,763 
Deferred revenues, current portion13,088 10,984 
Lease liabilities, current portion1,309 1,205 
Total current liabilities48,037 39,430 
Deferred revenues, net of current portion16,267 15,384 
Deferred income taxes1,774 1,713 
Lease liabilities, net of current portion17,395 18,052 
Other non-current liabilities216 305 
Total liabilities83,689 74,884 
Stockholders’ Equity
Preferred stock, $0.001 par value, 10,000,000 shares authorized and 0 shares issued and outstanding as of September 30, 2024 and December 31, 2023
— — 
Common stock, $0.001 par value, 500,000,000 shares authorized; and 100,496,654 and 96,722,098 shares issued and outstanding as of September 30, 2024 and December 31, 2023, respectively
100 97 
Additional paid-in capital806,962 760,210 
Accumulated deficit(468,558)(435,366)
Total stockholders’ equity 338,504 324,941 
Total liabilities and stockholders' equity$422,193 $399,825 

The above financial statements should be read in conjunction with the Notes to the Unaudited Condensed Consolidated Financial Statements.


1

ALKAMI TECHNOLOGY, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(in thousands, except share and per share data)
(UNAUDITED)
Three months ended September 30,
Nine months ended September 30,
2024202320242023
Revenues$85,906 $67,703 $244,193 $193,462 
Cost of revenues(1)
35,289 31,153 100,773 89,300 
Gross profit50,617 36,550 143,420 104,162 
Operating expenses:
Research and development24,133 21,755 70,862 63,170 
Sales and marketing14,406 11,933 45,213 36,694 
General and administrative22,147 18,290 62,074 53,608 
Acquisition-related expenses— — 195 220 
Amortization of acquired intangibles359 359 1,076 1,076 
Total operating expenses61,045 52,337 179,420 154,768 
Loss from operations
(10,428)(15,787)(36,000)(50,606)
Non-operating income (expense):
Interest income1,147 2,080 3,490 5,822 
Interest expense(180)(1,931)(327)(5,514)
Gain on financial instruments— 201 — 421 
Loss before income taxes(9,461)(15,437)(32,837)(49,877)
Provision (benefit) for income taxes(19)39 355 323 
Net loss$(9,442)$(15,476)$(33,192)$(50,200)
Net loss per share attributable to common stockholders:
Basic and diluted$(0.09)$(0.16)$(0.34)$(0.54)
Weighted-average number of shares of common stock outstanding:
Basic and diluted99,435,002 94,675,358 98,165,903 93,477,486 
(1) Includes amortization of acquired technology of $1.3 million for both the three months ended September 30, 2024 and 2023, and $4.0 million for both the nine months ended September 30, 2024 and 2023.

The above financial statements should be read in conjunction with the Notes to the Unaudited Condensed Consolidated Financial Statements.


2    

ALKAMI TECHNOLOGY, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS’ EQUITY
(in thousands, except share data)
(UNAUDITED)
Three months ended September 30, 2024
Common StockAdditional Paid-in CapitalAccumulated DeficitTotal Stockholders’ Equity
SharesAmount
Balance June 30, 2024
98,985,370 $99 $786,201 $(459,116)$327,184 
Stock-based compensation— — 15,633 — 15,633 
Issuance of common stock upon restricted stock unit vesting716,460 1 (1)— — 
Exercised stock options794,824 — 5,154 5,154 
Payments for taxes related to net settlement of equity awards— — (25)— (25)
Net loss— — — (9,442)(9,442)
Balance September 30, 2024
100,496,654 $100 $806,962 $(468,558)$338,504 

Three months ended September 30, 2023
Common StockAdditional Paid-in CapitalAccumulated DeficitTotal Stockholders’ Equity
SharesAmount
Balance June 30, 202394,228,876 $94 $729,607 $(407,177)$322,524 
Stock-based compensation— — 14,326 — 14,326 
Issuance of common stock upon restricted stock unit vesting484,736 — (1)— (1)
Exercised stock options648,175 1 4,484 — 4,485 
Payments for taxes related to net settlement of equity awards— — (4,204)— (4,204)
Net loss— — — (15,476)(15,476)
Balance September 30, 2023
95,361,787 $95 $744,212 $(422,653)$321,654 

Nine months ended September 30, 2024
Common StockAdditional Paid-in CapitalAccumulated DeficitTotal Stockholders’ Equity
SharesAmount
Balance December 31, 202396,722,098 $97 $760,210 $(435,366)$324,941 
Stock-based compensation— — 44,895 — 44,895 
Issuance of common stock upon restricted stock unit vesting1,737,951 2 (2)— — 
Common stock issued under Employee Stock Purchase Plan (ESPP)216,174 — 2,598 — 2,598 
Exercised stock options1,820,431 1 12,081 — 12,082 
Payments for taxes related to net settlement of equity awards— — (12,820)— (12,820)
Net loss— — — (33,192)(33,192)
Balance September 30, 2024
100,496,654 $100 $806,962 $(468,558)$338,504 

Nine months ended September 30, 2023
Common StockAdditional Paid-in CapitalAccumulated DeficitTotal Stockholders’ Equity
SharesAmount
Balance December 31, 202292,112,749 $92 $706,407 $(372,453)$334,046 
Stock-based compensation— — 39,143 — 39,143 
Issuance of common stock upon restricted stock unit vesting1,488,164 1 (1)— — 
Common stock issued under ESPP271,880 — 2,407 2,407 
Exercised stock options1,488,994 2 7,285 — 7,287 
Payments for taxes related to net settlement of equity awards— — (11,029)— (11,029)
Net loss— — — (50,200)(50,200)
Balance September 30, 2023
95,361,787 $95 $744,212 $(422,653)$321,654 
The above financial statements should be read in conjunction with the Notes to the Unaudited Condensed Consolidated Financial Statements.
3

ALKAMI TECHNOLOGY, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(in thousands)
(UNAUDITED)
Nine months ended September 30,
20242023
Cash flows from operating activities:
Net loss$(33,192)$(50,200)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:
Depreciation and amortization expense7,8547,841 
Accrued interest on marketable securities, net(928)(2,059)
Stock-based compensation expense43,82237,914 
Amortization of debt issuance costs161110 
Gain on financial instruments—(430)
Gain on lease modification— (375)
Deferred taxes61 118 
Changes in operating assets and liabilities:
Accounts receivable(6,909)(5,020)
Prepaid expenses and other current assets(2,619)(2,631)
Accounts payable and accrued liabilities6,3165,223 
Deferred costs(5,067)(3,959)
Deferred revenues2,9871,271 
Net cash provided by (used in) operating activities12,486 (12,197)
Cash flows from investing activities:
Purchase of marketable securities(30,721)(109,593)
Proceeds from sales, maturities and redemptions of marketable securities62,81297,852 
Purchases of property and equipment(1,036)(774)
Capitalized software development costs(1)
(5,009)(3,843)
Net cash provided by (used in) investing activities26,046 (16,358)
Cash flows from financing activities:
Principal payments on debt—(2,125)
Debt issuance costs paid(363)(341)
Proceeds from ESPP issuances2,598 2,407 
Payment of holdback funds from acquisition—(1,000)
Payments for taxes related to net settlement of equity awards(12,820)(11,029)
Proceeds from stock option exercises12,082 7,287 
Net cash provided by (used in) financing activities1,497 (4,801)
Net increase (decrease) in cash and cash equivalents and restricted cash 40,029 (33,356)
Cash and cash equivalents and restricted cash, beginning of period40,927 112,337 
Cash and cash equivalents and restricted cash, end of period$80,956 $78,981 

(1) See Note 3 for additional information regarding non-cash investing activities for the nine months ended September 30, 2024 and 2023 related to capitalized software development costs.

The above financial statements should be read in conjunction with the Notes to the Unaudited Condensed Consolidated Financial Statements.


ALKAMI TECHNOLOGY, INC.
Notes to the Unaudited Condensed Consolidated Financial Statements
(in thousands, except share and per share data)
(Unaudited)

Note 1. Organization

Description of Business

Alkami Technology, Inc. (the “Company”) is a cloud-based digital banking solutions provider. The Company inspires and empowers community, regional and super-regional financial institutions (“FIs”) to compete with large, technologically advanced and well-resourced banks in the United States. The Company’s solution, the Alkami Digital Banking Platform, allows FIs to onboard and engage new users, accelerate revenues and meaningfully improve operational efficiency, all with the support of a proprietary, true cloud-based, multi-tenant architecture. The Company cultivates deep relationships with its clients through long-term, subscription-based contractual arrangements, aligning its growth with its clients’ success and generating an attractive unit economic model. The Company was incorporated in Delaware in August 2011, and its principal offices are located in Plano, Texas.

Note 2. Summary of Significant Accounting Policies

The accompanying condensed consolidated financial statements reflect the application of significant accounting policies as described below.

Basis of Presentation and Consolidation

The interim unaudited condensed consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States of America (“GAAP”) for interim financial information. Accordingly, they do not include all of the information and footnotes required by GAAP for complete financial statements. All intercompany accounts and transactions are eliminated.

In the Company's opinion, the accompanying interim unaudited condensed consolidated financial statements have been prepared on the same basis as the audited consolidated financial statements and include all adjustments, consisting of normal, recurring adjustments, necessary to present fairly the financial position, results of operations and cash flows for the periods indicated. Certain information and disclosures normally included in the notes to the annual consolidated financial statements prepared in accordance with GAAP have been omitted from these interim unaudited condensed consolidated financial statements pursuant to the rules and regulations of the Securities and Exchange Commission (the “SEC”). Accordingly, these interim unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and the accompanying notes for the fiscal year ended December 31, 2023, which are included in the Company's Annual Report on Form 10-K for the year ended December 31, 2023, filed with the SEC on February 29, 2024. Operating results for the three and nine months ended September 30, 2024 are not necessarily indicative of results that may be expected for any other interim period or for the year ending December 31, 2024.

The Company has no sources of other comprehensive income, and accordingly, net loss presented each period is the same as comprehensive loss.

Use of Estimates

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

Significant estimates and assumptions include determining the timing and amount of revenue recognition and business combinations.

Recent Accounting Pronouncements

In November 2023, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures. ASU No. 2023-07 amended the existing segment reporting requirements by requiring disclosure of the significant segment expenses based on how management internally views segment information and by allowing the disclosure of more than one measure of segment profit or loss, as well as by expanding the interim period segment requirements. The ASU also requires single-reportable segment entities to report the disclosures required under ASC Topic 280, Segment Reporting. ASU No. 2023-07 is effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024. The Company is currently evaluating the impact the updated standard will have on its financial statement disclosures.

In December 2023, the FASB issued ASU No. 2023-09, “Income Taxes (Topic 740): Improvements to Income Tax Disclosures” (“ASU 2023-09”). ASU 2023-09 expands disclosures in the rate reconciliation and requires disclosure of income taxes paid by jurisdiction. ASU 2023-09 is effective for fiscal years beginning after December 15, 2024. Early adoption is permitted. ASU 2023-09 should be applied prospectively; however, retrospective application is permitted. The Company is currently evaluating the impact the updated standard will have on its financial statement disclosures.



Note 3. Property and Equipment, Net

Depreciation and amortization expense was $1.0 million and $2.8 million for the three and nine months ended September 30, 2024, respectively, and $1.0 million and $2.8 million for the three and nine months ended September 30, 2023, respectively.

Property and equipment, net, includes the following amounts at September 30, 2024 and December 31, 2023:

(in thousands)Useful LifeSeptember 30, 2024December 31, 2023
Software
2 to 5 years
$198 $920 
Capitalized software development costs5 years17,895 12,263 
Computers and equipment3 years2,336 6,359 
Furniture and fixtures5 years426 3,988 
Leasehold improvements
3 to 10 years
10,228 12,312 
$31,083 $35,842 
Less: accumulated depreciation and amortization(10,045)(18,896)
Property and equipment, net$21,038 $16,946 
    
For both the nine months ended September 30, 2024 and 2023, the Company had non-cash investing activities of $0.6 million for capitalized stock-based compensation related to capitalized software development costs. Additionally, the Company recognized stock-based compensation expense through the amortization of capitalized stock-based compensation associated with capitalized software development costs of less than $0.1 million and $0.1 million for the three and nine months ended September 30, 2024, respectively, and none for both the three and nine months ended September 30, 2023.

Note 4. Revenues and Deferred Costs

The Company derives the majority of its revenues from recurring monthly subscription fees charged for the use of its software-as-a-service (“SaaS”) subscription services. Subscription revenues are generally recognized as revenue over the term of the contract as a series of distinct SaaS services bundled into a single performance obligation. Clients are usually charged a one-time, upfront implementation fee and recurring annual and monthly access fees for the use of the online digital relationship banking solution. Implementation and integration of the digital banking platform is complex, and the Company has determined that the one-time, upfront services do not transfer a promised service to the client. As these services are not distinct, they are bundled into the SaaS series of services, and the associated fees are recognized on a straight-line basis over the subscription term. Other services include professional services and custom development.

The following table disaggregates the Company's revenue by major source for the three and nine months ended September 30, 2024 and 2023:

Three months ended September 30,
Nine months ended September 30,
(in thousands)2024202320242023
SaaS subscription services$82,054 $64,758 $233,437 $183,446 
Implementation services1,832 2,077 5,790 6,961 
Other services2,020 868 4,966 3,055 
Total revenues$85,906 $67,703 $244,193 $193,462 

The Company recognized approximately $6.5 million of revenue during the nine months ended September 30, 2024 that was included in deferred revenues in the accompanying condensed consolidated balance sheets as of the beginning of the reporting period. For those contracts that were wholly or partially unsatisfied as of September 30, 2024, the Company’s remaining performance obligation totaled approximately $1.3 billion. The Company expects to recognize approximately 47.0% of these remaining obligations as revenue over the next 24 months, an additional 35.4% in the next 25 to 48 months, and the remaining balance thereafter. This estimate does not include estimated consideration for excess user and transaction processing fees that the Company expects to earn under its subscription contracts.

Contract assets totaled $1.2 million and $1.5 million as of September 30, 2024 and December 31, 2023, respectively, which are included in other assets in the accompanying condensed consolidated balance sheets.

Deferred Cost Recognition

The Company capitalized $3.1 million and $6.0 million in deferred commissions costs during the three and nine months ended September 30, 2024, respectively, and $1.6 million and $4.4 million for the three and nine months ended September 30, 2023, respectively, and recognized amortization of $1.3 million and $3.8 million during the three and nine months ended September 30, 2024, respectively, and $1.0 million and $2.7 million during the three and nine months ended September 30, 2023, respectively. Amortization expense is included in sales and marketing expenses in the accompanying condensed consolidated statements of operations. Deferred commissions are considered costs to obtain a contract and are included in deferred costs in the accompanying condensed consolidated balance sheets in the amount of $23.4 million and $21.2 million as of September 30, 2024 and December 31, 2023, respectively.

The Company capitalized implementation costs of $2.4 million and $7.6 million during the three and nine months ended September 30, 2024, respectively, and $2.3 million and $6.4 million for the three and nine months ended September 30, 2023, respectively, and recognized


amortization of $1.4 million and $4.1 million during the three and nine months ended September 30, 2024, respectively, and $1.3 million and $3.6 million for the three and nine months ended September 30, 2023, respectively. Amortization expense is included in cost of revenues in the accompanying condensed consolidated statements of operations. These deferred costs are considered costs to fulfill client contracts and are included in deferred costs in the accompanying condensed consolidated balance sheets in the amount of $23.4 million and $19.8 million as of September 30, 2024 and December 31, 2023, respectively.

The Company periodically reviews the carrying amount of deferred costs to determine whether events or changes in circumstances have occurred that could impact the period of benefit. No material impairment losses were recognized in relation to these capitalized costs for the three and nine months ended September 30, 2024 and 2023.

Note 5. Accounts Receivable

Accounts receivable includes the following amounts at September 30, 2024 and December 31, 2023:
September 30,December 31,
(in thousands)20242023
Trade accounts receivable$33,927 $30,111 
Unbilled receivables8,712 5,975 
Total receivables42,639 36,086 
Allowance for credit losses(27)(59)
Reserve for estimated credits(204)(528)
$42,408 $35,499 

Note 6. Accrued Liabilities

Accrued liabilities consisted of the following at September 30, 2024 and December 31, 2023:
September 30,December 31,
(in thousands)20242023
Bonus accrual$10,733 $7,798 
Accrued vendor purchases121 174 
Commissions accrual1,072 2,026 
Accrued hosting services1,739 428 
Client credit liability484 660 
Accrued consulting and professional fees444 713 
Accrued tax liabilities584 1,166 
ESPP liability1,751 682 
Other accrued liabilities11,121 6,116 
Total accrued liabilities$28,049 $19,763 

Note 7. Debt

On July 1, 2024, the Company entered into a Second Amendment (the “Second Amendment”) to the Company’s Amended and Restated Credit Agreement dated as of April 29, 2022 (as amended, the “Amended Credit Agreement”), with Silicon Valley Bank, a division of First-Citizens Bank & Trust Company, as administrative agent, and other lenders party thereto. The Second Amendment, among other things, (i) extended the maturity date of the Revolving Facility from April 29, 2026 to April 29, 2027, (ii) increased the amount of the Revolving Facility commitment by $65.0 million, for a total revolving loan commitment of $125.0 million, (iii) increased the accordion feature from $50.0 million to $100.0 million, (iv) modified certain existing covenants, including increasing the minimum trailing four quarters free cash flow requirement to $(25.0) million, and (v) for any fiscal quarter ending after the financial covenant trigger date (which was extended to April 28, 2026 or such earlier date as designated by the Company) (the “Financial Covenant Trigger Date”), replaced compliance with a fixed charge coverage ratio with compliance of a minimum interest coverage ratio of 3.0x. Revolving Facility loans under the Amended Credit Agreement may be voluntarily prepaid and re-borrowed. The Amended Credit Agreement previously provided for a term loan, which was fully repaid in December 2023 and cannot be re-borrowed. The Company has no outstanding borrowings as of September 30, 2024 related to the Amended Credit Agreement.

Obligations under the Amended Credit Agreement are guaranteed by the Company’s subsidiaries and secured by all or substantially all of the assets of the Company and its subsidiaries pursuant to an Amended and Restated Guarantee and Collateral Agreement. The Company has a standby letter of credit in the amount of $0.3 million, which serves as security under the lease relating to the Company’s office space that expires in 2033.

The Amended Credit Agreement contains customary affirmative and negative covenants. Before the Financial Covenant Trigger Date, the following covenants are applicable: (i) an annual recurring revenue growth covenant requiring the loan parties to have recurring revenues in any four consecutive fiscal quarter period in an amount that is 10% greater than the recurring revenues for the corresponding four consecutive quarter period in the previous year; and (ii) a liquidity (defined as the aggregate amount of cash in bank accounts subject to a control agreement plus availability under the Revolving Facility) covenant, requiring the loan parties to have liquidity, tested on the last day of each calendar month, of $20.0 million or more. After the Financial Covenant Trigger Date, the existing annual recurring revenue growth and liquidity financial covenants are no longer applicable, and the following covenants take effect: (i) a consolidated total leverage ratio requiring the ratio, as calculated at the last day of such fiscal quarter for the period of 12 consecutive months then ending, to be less than 3.50:1.00; and (ii) a consolidated interest coverage ratio requiring the


ratio, for any fiscal quarter ending as calculated at the last day of such fiscal quarter for the period of 12 consecutive months then ending, to be more than 3.00:1.00.

The Second Amendment revised the free cash flow covenant, as calculated at the last day of each fiscal quarter for the period of 12 consecutive months then ending, requiring free cash flow to be not less than $(25.0) million for the fiscal quarter ended September 30, 2024 and each fiscal quarter ending thereafter.

The Amended Credit Agreement also contains customary events of default, which if they occur, could result in the termination of commitments under the Amended Credit Agreement, the declaration that all outstanding loans are immediately due and payable in whole or in part, and the requirement to maintain cash collateral deposits in respect of outstanding letters of credit. The Company was in compliance with all covenants as of September 30, 2024.

Note 8. Stockholders' Equity

Equity Compensation Plans

Stock-based compensation expense was included in the condensed consolidated statements of operations as follows:
Three months ended September 30,
Nine months ended September 30,
(in thousands)2024202320242023
Cost of revenues$1,407 $1,507 $3,932 $4,140 
Research and development4,492 4,116 12,746 11,854 
Sales and marketing2,327 1,906 6,649 5,309 
General and administrative7,031 6,389 20,495 16,611 
Total stock-based compensation expenses$15,257 $13,918 $43,822 $37,914 

Note 9. Income Taxes

The Company recorded an income tax benefit of less than $0.1 million and income tax expense of $0.4 million for the three and nine months ended September 30, 2024, respectively, resulting in an effective tax rate of 0.2% and (1.1)%, respectively, compared to income tax expense of less than $0.1 million and $0.3 million for the three and nine months ended September 30, 2023, respectively, resulting in an effective tax rate of (0.3)% and (0.6)%, respectively.

The Company’s effective tax rate for the three and nine months ended September 30, 2024 and 2023 differs from the statutory tax rate primarily due to the impact of the valuation allowance against its deferred tax assets and state tax expense.

The Company recognizes deferred tax assets and liabilities based on the estimated future tax effects of temporary differences between the financial statement basis and tax basis of assets and liabilities given the provisions of enacted tax law. Management reviews deferred tax assets to assess their future realization by considering all available evidence, both positive and negative, to determine whether a valuation allowance is needed for all or some portion of the deferred tax assets, using a “more likely than not” standard. The assessment considers, among other matters: historical losses, future reversals of taxable temporary differences, the duration of statutory carryback and carryforward periods, and ongoing prudent and feasible tax planning strategies. As a result, the Company has established a valuation allowance against most of its deferred tax assets as realization is not reasonably assured based upon a “more likely than not” threshold. The Company reassesses the realizability of deferred tax assets regularly, and it will adjust the valuation allowance as sufficient objective positive evidence becomes available.

Note 10. Fair Value of Financial Instruments

The Company’s financial instruments consist primarily of cash, cash equivalents, marketable securities, accounts receivable and accounts payable. The carrying values of cash, cash equivalents, accounts receivable and accounts payable approximate their respective fair values due to the short-term nature of these instruments. Cash equivalents include amounts held in money market accounts that are measured at fair value using observable market prices. Marketable securities include debt securities that are measured at fair value using observable inputs.

The Company uses a three-tier fair value hierarchy, which prioritizes the inputs used in the valuation methodologies in measuring fair value:

Level 1. Quoted prices (unadjusted) in active markets for identical assets or liabilities.

Level 2. Significant other inputs that are directly or indirectly observable in the marketplace.

Level 3. Significant unobservable inputs that are supported by little or no market activity.

The Company evaluates its financial assets and liabilities subject to fair value measurements on a recurring basis to determine the appropriate level in which to classify them for each reporting period. The following tables summarize the Company’s financial assets measured at fair value as of September 30, 2024 and December 31, 2023 and indicate the fair value hierarchy of the valuation:



Fair Value at Reporting Date Using
(in thousands)September 30, 2024Level 1Level 2Level 3
Assets:
  Cash equivalents(1)
$71,497 $71,497 $— $— 
Marketable securities:
  Corporate bonds4,315 — 4,315 — 
  Commercial paper786 — 786 — 
  U.S. Treasury debt securities14,932 14,932 — — 
Total marketable securities20,033 14,932 5,101 — 
    Total Assets$91,530 $86,429 $5,101 $— 
(1) Includes insured cash sweep account, cash sweep account, money market account and money market funds that have investments primarily in U.S. Government Agency debt, U.S. Treasury debt, U.S. Treasury Repurchase Agreements, U.S. Government Agency Repurchase Agreements, and corporate bonds that have a maturity of three months or less from the original acquisition date.

Fair Value at Reporting Date Using
(in thousands)December 31, 2023Level 1Level 2Level 3
Assets:
  Cash equivalents(1)
$34,463 $34,463 $— $— 
Marketable securities:
  Corporate bonds16,206 — 16,206 — 
  Commercial paper7,279 — 7,279 — 
  U.S. government-sponsored enterprise securities3,500 — 3,500 — 
  U.S. Treasury debt securities22,067 22,067 — — 
  International debt securities2,144 — 2,144 — 
Total marketable securities51,196 22,067 29,129 — 
   Total Assets$85,659 $56,530 $29,129 $— 
(1) Includes insured cash sweep account, cash sweep account, money market account and money market funds that have investments primarily in U.S. Government Agency debt, U.S. Treasury debt, U.S. Treasury Repurchase Agreements, U.S. Government Agency Repurchase Agreements and corporate bonds that have a maturity of three months or less from the original acquisition date.

Note 11. Earnings Per Share

Basic net loss per share attributable to common stockholders is computed by dividing net loss attributable to common stockholders by the weighted-average number of shares of common stock outstanding for the period. Because the Company has reported a net loss for the three and nine months ended September 30, 2024 and 2023, the number of shares used to calculate diluted net loss per share attributable to common stockholders is the same as the number of shares used to calculate basic net loss per share attributable to common stockholders for the period presented because the potentially dilutive shares would have been anti-dilutive if included in the calculation.

The computation of basic and diluted net loss per share attributable to common stockholders is as follows for the three and nine months ended September 30, 2024 and 2023:
Three months ended September 30,
Nine months ended September 30,
(in thousands, except shares and per share amounts)2024202320242023
Net loss$(9,442)$(15,476)$(33,192)$(50,200)
Weighted-average shares of common stock outstanding - basic and diluted99,435,002 94,675,358 98,165,903 93,477,486 
Net loss per common share - basic and diluted$(0.09)$(0.16)$(0.34)$(0.54)

The following potential shares of common stock were excluded from diluted net loss per share as the Company had a net loss in each of the periods presented:
As of September 30,
20242023
Stock options2,058,570 4,688,972 
Restricted Stock Units6,848,002 8,074,490 
ESPP72,849 94,635 
Total anti-dilutive common share equivalents8,979,421 12,858,097 



Note 12. Commitments and Contingencies

Legal Proceedings

The Company may become party to various legal actions during the ordinary course of business. Defending such proceedings is costly and can impose a significant burden on management and employees, it may receive unfavorable preliminary or interim rulings during litigation, and there can be no assurances that favorable final outcomes will be obtained. In addition, the Company’s industry is characterized by the existence of a large number of patents, copyrights, trademarks, trade secrets and other intellectual property and proprietary rights. Companies in our industry are often required to defend against litigation claims based on allegations of infringement or other violations of intellectual property rights. Furthermore, client agreements typically require the Company to indemnify clients against liabilities incurred in connection with claims alleging its solutions infringe the intellectual property rights of a third party. From time to time, the Company has been involved in disputes related to patent and other intellectual property rights of third parties, none of which has resulted in material liabilities. The Company expects these types of disputes may continue to arise in the future. Based upon present information, the Company believes that its liability, if any, arising from such pending legal proceedings, asserted legal claims and known potential legal claims, which are likely to be asserted, is not reasonably likely to be material to the Company’s financial position, results of operations, or cash flows, taking into account established accruals for estimated liabilities.

Note 13. Leases

The Company leases office space under non-cancellable operating leases for its corporate headquarters in Plano, Texas pursuant to a 10-year lease agreement, under which the Company leases approximately 125,468 square feet of office space with an initial term that expires on August 31, 2028, with the option to extend the lease for either two additional terms of five years each or one additional term of 10 years. Renewal options were not included in the right-of-use (“ROU”) asset and lease liability calculation.

On September 5, 2023, the Company entered into an amendment to its office lease, which, among other things, reduces the leased space in Plano, Texas from approximately 125,468 square feet to 83,939 square feet, effective December 31, 2023, and also extends the term for the remaining reduced leased space to August 31, 2033. The Company determined that the amendment would be treated as a lease modification. The modification resulted in a remeasurement of the operating lease ROU asset and lease liability, and the effect was an increase to the ROU asset and lease liability of $3.1 million and $2.7 million, respectively, as of December 31, 2023. In addition, the Company recorded a gain on lease modification of $0.4 million during the three months ended December 31, 2023, which was included in general and administrative expenses in the consolidated statements of operations.

Operating lease expense consisted of:
(in thousands)
Three months ended September 30,
Nine months ended September 30,
2024202320242023
Operating lease expense
$672 $745 $2,015 $2,313 
Short-term lease expense and other (1)
297 (22)729 611 
Total lease expense
$969 $723 $2,744 $2,924 
(1) Other lease expense includes variable lease expense. The three and nine months ended September 30, 2023 include sublease income and a gain on lease modification.

Supplemental Cash Flow Information
Nine months ended September 30,
Cash flow information (in thousands)
20242023
Cash paid for operating lease liabilities
$1,993 $2,924 
Non-cash adjustment to operating lease right-of-use assets from lease modification(1)
$— $3,108 
(1) For the nine months ended September 30, 2023, the non-cash adjustment includes an increase of $8.0 million related to the extension of the office space lease to 2033 for the remaining leased space, net of a $4.9 million decrease related to the reduction of the leased space effective December 31, 2023.

The future maturities of operating lease liabilities are as follows:

(in thousands)September 30, 2024
2024 (three months remaining)$672 
20252,707 
20262,648 
20272,620 
20282,777 
Thereafter14,981 
Total minimum lease payments26,405 
Less: present value discount(7,701)
Total lease liability balance$18,704 



Note 14. Goodwill and Other Intangibles

Goodwill and intangible assets deemed to have an indefinite life are not amortized, but are reviewed annually for impairment of value or when indicators of a potential impairment are present. As part of the Company’s business planning cycle, the Company performs an annual goodwill impairment test in the fourth quarter of the fiscal year. There were no indications of impairment of goodwill noted as of September 30, 2024. Goodwill had a carrying value of $148.1 million as of both September 30, 2024 and December 31, 2023.

Total intangibles, net, consisted of the following as of September 30, 2024 and December 31, 2023:

As of September 30, 2024
(in thousands)Carrying ValueAccumulated AmortizationNet Carrying Value
Finite-lived:
       Customer Relationships$20,470 $(3,843)$16,627 
       Developed Technology27,700 (14,165)13,535 
       Tradenames750 (219)531 
Total amortizable intangible assets
48,920 (18,227)30,693 
Website domain name (Indefinite-lived)
25 — 25 
Total intangible assets$48,945 $(18,227)$30,718 

As of December 31, 2023
(in thousands)Carrying ValueAccumulated AmortizationNet Carrying Value
Finite-lived:
       Customer Relationships$20,470 $(2,820)$17,650 
       Developed Technology27,700 (10,151)17,549 
       Tradenames750 (167)583 
Total amortizable intangible assets
48,920 (13,138)35,782 
Website domain name (Indefinite-lived)
25 — 25 
Total intangible assets$48,945 $(13,138)$35,807 

Amortization expense recognized on intangible assets was $1.7 million and $5.1 million for the three and nine months ended September 30, 2024, respectively, and $1.7 million and $5.1 million for the three and nine months ended September 30, 2023, respectively.

The following table shows the estimated annual amortization expense of the definite-lived intangible assets for the next five years and thereafter (in thousands):
2024 (three months remaining)
$1,697 
20256,786 
20266,554 
20273,162 
20281,435 
Thereafter11,059 
$30,693 




Item 2. Management’s Discussion and Analysis of Financial Condition and Results of Operations

The following discussion and analysis of our financial condition and results of operations should be read in conjunction with our condensed consolidated financial statements and related notes and other financial information included elsewhere in this Quarterly Report on Form 10-Q and in our other filings with the Securities and Exchange Commission (“SEC”), including the audited consolidated financial statements and the accompanying notes for the fiscal year ended December 31, 2023, which are included in our Annual Report on Form 10-K for the year ended December 31, 2023, filed with the SEC on February 29, 2024.

Unless the context otherwise requires, all references in this report to the “Company,” “Alkami,” “we,” “us” and “our” refer to Alkami Technology, Inc., a Delaware corporation, and its consolidated subsidiaries taken as a whole.

Cautionary Note Regarding Forward-Looking Statements

Any statements made in this Quarterly Report on Form 10-Q that are not statements of historical fact, including statements about our beliefs and expectations, are forward-looking statements and should be evaluated as such. Forward-looking statements include information concerning possible or assumed future results of operations, including descriptions of our business plan and strategies. These statements often include words such as “anticipates,” “expects,” “suggests,” “plans,” “believes,” “intends,” “estimates,” “targets,” “projects,” “seeks,” “should,” “can,” “could,” “would,” “may,” “will,” “forecasts” “strategy,” “future,” “likely” or the negative of these terms or other similar expressions. We base these forward-looking statements on our current expectations, plans and assumptions that we have made in light of our experience in the industry, as well as our perceptions of historical trends, current conditions, expected future developments and other factors we believe are appropriate under the circumstances at such time. Forward-looking statements are not guarantees of future performance or results and are subject to and involve risks, uncertainties and assumptions. Although we believe that these forward-looking statements are based on reasonable assumptions at the time they are made, you should be aware that many factors could affect our actual results or results of operations and could cause actual results to differ materially from those expressed in the forward-looking statements. The following important factors, along with the factors discussed in “Risk Factors” in the Annual Report on Form 10-K, may materially affect such forward-looking statements:

•managing our rapid growth;
•attracting new clients and retaining and broadening our existing clients’ use of our solutions;
•maintaining, protecting and enhancing our brand;
•predicting the long-term rate of client subscription renewals or adoption of our solutions;
•the unpredictable and time-consuming nature of our sales cycles;
•integration with and reliance on third-party software, content and services;
•integrating our solutions with other systems used by our clients;
•satisfying our clients and meeting their digital banking needs;
•our dependence on the data centers operated by third parties and third-party internet hosting providers;
•defects, errors or performance problems associated with our solutions;
•retaining our management team and key employees and recruiting and retaining new employees;
•managing the increased complexity of our clients’ integration and functionality requirements;
•shifts in the number of account holders and registered users of our solutions, their use of our solutions and our clients’ implementation and client support needs;
•acquiring or investing in other companies or pursuing business partnerships;
•natural or man-made disasters;
•cybersecurity breaches or other compromises of our security measures or those of third parties upon which we rely;
•privacy and data security concerns, laws, regulations and standards and our processing and use of the PI of end users;
•intense competition in the markets we serve;
•reliance on the financial services industry as the source of our revenue in the event of any downturn, consolidation or decrease in technological spend in such industry;
•evolving technological requirements and changes and additions to our solution offerings;
•the political, economic and competitive conditions in the markets and jurisdictions where we operate;
•regulations and laws applicable to us, our clients and our solutions;
•protecting our intellectual property rights and defending ourselves against claims that we are misappropriating the intellectual property rights of others;
•using open-source software in our solutions or risks resulting in the disclosure our proprietary source code to our clients;
•complying with license or technology agreements with third parties and our ability to enter into additional license or technology agreements on reasonable terms;
•litigation or threats of litigation;
•the fluctuation of our quarterly and annual results of operations relative to our expectations and guidance;
•the way we recognize revenue, which has the effect of delaying changes in the subscriptions for our solutions from being reflected in our operating results;
•our limited operating history, our history of operating losses and our ability to use our net operating loss carryforwards;
•our ability to raise sufficient capital and the resulting dilution and the terms of our Amended Credit Agreement (as defined below);
•our status as an emerging growth company;
•future sales of shares of our common stock, our lack of an intention to pay dividends and significant influence of our principal stockholders; and
•anti-takeover and exclusive forum provisions in our governing documents.

Given these risks and uncertainties, readers are cautioned not to place undue reliance on such forward-looking statements. We undertake no obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise, except as required by applicable law.



Overview

Alkami is a cloud-based digital banking solutions provider. We inspire and empower community, regional and super-regional financial institutions (“FIs”) to compete with large, technologically advanced and well-resourced banks in the United States. Our solution, the Alkami Digital Banking Platform, allows FIs to onboard and engage new users, accelerate revenues and meaningfully improve operational efficiency, all with the support of a proprietary, true cloud-based, multi-tenant architecture. We cultivate deep relationships with our clients through long-term, subscription-based contractual arrangements, aligning our growth with our clients’ success and generating an attractive unit economic model.

Alkami was founded to help level the playing field for FIs. Since then, our vision has been to create a platform that combines premium technology and fintech solutions in one integrated ecosystem, delivered as a software-as-a-service (“SaaS”) solution and providing our clients’ customers with a single point of access to all things digital. We have invested significant resources to build a technology stack that prioritized innovation velocity and speed-to-market given the importance of product depth and functionality in winning and retaining clients. In fiscal 2020, we acquired ACH Alert, LLC (“ACH Alert”) to pursue adjacent product opportunities, such as fraud prevention and to expand our addressable market. In addition, in September 2021, we acquired MK Decisioning Systems, LLC (“MK”), a technology platform for digital account opening, credit card and loan origination solutions. In April 2022, we acquired Segmint, Inc. (“Segmint”), a leading cloud-based financial data analytics and transaction data cleansing provider.

Our domain expertise in retail and business banking has enabled us to develop a suite of products tailored to address key challenges faced by FIs. Due to our architecture, adding products through our single code base is fast, simple and cost-effective. The key differentiators of the Alkami Digital Banking Platform include:

•User experience: Personalized and seamless digital experience across user interaction points, including desktop, mobile, chat and SMS, establishing durable connections between FIs and their customers.

•Integrations: Scalability and extensibility driven by more than 300 real-time integrations to back-office systems and third-party fintech solutions as of September 30, 2024, including core systems, payment cards, mortgages, bill pay, electronic documents, money movement, personal financial management and account opening.

•Deep data capabilities: Data synchronized and stored from back-office systems and third-party fintech solutions and synthesized into meaningful insights, targeted content, and other areas of monetization.

The Alkami Digital Banking Platform offers an end-to-end set of software products. Our typical relationship with an FI begins with a set of core functional components, which can extend over time to include a rounded suite of products across account opening, marketing, data insights, card experience, money movement, customer service, commercial banking, financial wellness, security and fraud protection and extensibility.

We primarily go to market through an internal sales force. Given the long-term nature of our Alkami Digital Banking Platform contracts, a typical sales cycle can range from approximately three to 12 months, with the subsequent implementation timeframe generally ranging from six to 12 months depending on the depth of integration.

We derive our Alkami Digital Banking Platform revenues almost entirely from multi-year contracts that are based on an average contract life of approximately 70 months as of September 30, 2024. We predominantly employ a per-registered-user pricing model, with incremental fees above certain contractual client minimum commitments for each licensed solution. In these cases, our pricing is tiered, with per-registered-user discounts applied as clients achieve higher levels of customer penetration, incentivizing our clients to internally market and promote digital engagement.

To support our growth and capitalize on our market opportunity, we have increased our operating expenses across all aspects of our business. In research and development, we continue to focus on innovation and bringing novel capabilities to our platform, extending our product depth. Similarly, we continue to expand our sales and marketing organization focusing on new client wins, cross-selling opportunities and client renewals.

For the three months ended September 30, 2024 and 2023, our total revenues were $85.9 million and $67.7 million, respectively, representing a 26.9% increase period-over-period. For the nine months ended September 30, 2024 and 2023, our total revenues were $244.2 million and $193.5 million, respectively, representing an increase of 26.2% period-over-period. SaaS subscription revenues, as further described below, represented 95.5% and 95.6% of total revenues for the three and nine months ended September 30, 2024, respectively, and 95.7% and 94.8% of total revenues for the three and nine months ended September 30, 2023, respectively. We incurred net losses of $9.4 million and $33.2 million for the three and nine months ended September 30, 2024, respectively, and net losses of $15.5 million and $50.2 million for the three and nine months ended September 30, 2023, respectively, largely on the basis of significant continued investment in sales, marketing, product development and post-sales client activities.

Recent Developments

Second Amendment to Amended and Restated Credit Agreement: On July 1, 2024, the Company entered into a Second Amendment to its Amended and Restated Credit Agreement dated as of April 29, 2022, which, among other things, extended the maturity date of the revolving commitment, increased the amount of the revolving loan commitment, increased the according feature, and modified certain existing covenants. See Note 7 of the Notes to the Unaudited Condensed Consolidated Financial Statements for additional details.




Secondary Offering of Common Stock: On August 8, 2024, the Company entered into an underwriting agreement (the “Underwriting Agreement”) with J.P. Morgan Securities LLC and entities affiliated with General Atlantic, L.P., S3 Ventures Fund III, L.P., George B. Kaiser and Brian R. Smith (collectively, the “Selling Stockholders”), relating to an underwritten secondary offering (the “Offering”) of an aggregate of 5 million shares (the “Shares”) of the Company’s common stock. Pursuant to the Underwriting Agreement, the Selling Stockholders sold all 5 million Shares. The Offering closed on August 12, 2024, and the Company did not receive any of the proceeds from the sale of the Shares by the Selling Stockholders.

Factors Affecting our Operating Results

Growing our FI Client Base. A key part of our strategy is to grow our FI client base. As of September 30, 2024, we served 266 FIs through the Alkami Digital Banking Platform and over 700 clients when including unique clients only subscribing to one or a combination of ACH Alert, MK or Segmint products. Each of our digital banking client wins is a competitive takeaway, and as such, our historical ability to grow our client base has been a function of product depth, technological excellence and a sales and marketing function able to match our solutions with the strategic objectives of our clients. Our future success will significantly depend on our ability to continue to grow our FI client base through competitive wins.

Deepening Client Customer Penetration. We primarily generate revenues through a per-registered-user pricing model. Once we onboard a client, our ability to help drive incremental client customer digital adoption translates to additional revenues with very limited additional spend. Our FI clients are incentivized to market and encourage digital account sign-up based on identifiable improvement in customer engagement, as well as discounts received based on certain levels of customer penetration. We expect to continue to support digital adoption by client customers through continued investments in new products and platform enhancements. Our future success will depend on our ability to continue to deepen client customer penetration.

Expanding our Product Suite. Product depth is a key determinant in winning new clients. In a replacement market, we win based on our ability to bring a product suite to market that is superior to the incumbent, as well as to our broader competition. Of equal importance is the ability to cohesively deliver a deep product suite with as little friction as possible to the client customer. The depth of our product suite is a function of technology and platform partnerships. Our platform model with more than 300 integrations as of September 30, 2024 enables us to deliver thousands of configurations aligned with the digital platform strategies adopted by our clients. We expect our future success in winning new clients to be partially driven by our ability to continue to develop and deliver new, innovative products to FI clients in a timely manner. Furthermore, expanding our product suite expands our Revenue per Registered User (“RPU”) potential. For additional information regarding RPU, see “Key Business Metrics.”

Client Renewals. Our model and the stability of our revenue base is, in part, driven by our ability to renew our clients. In addition to extending existing relationships, renewals provide an opportunity to grow minimum contract value, as over the course of a contract term our clients often grow, or their needs evolve. Client renewals are also an important lever in driving our long-term gross margin targets, as we generally achieve approximately 70% gross margin upon renewal. We had 14 and 26 client renewals for the three and nine months ended September 30, 2024, respectively. We expect client renewals to continue to play a key role in our future success.

Continued Leadership in Innovation. Our ability to maintain a differentiated platform and offering is dependent upon our pace of innovation. Our single code base, built on a multi-tenant infrastructure and combined with continuous software delivery enables us to bring new, innovative products to market quickly and positions us with what we believe is market-leading breadth in terms of product offerings and feature sets. We remain committed to investing in our platform, notably through our research and development spend, which was 28.1% and 29.0% of our revenues for the three and nine months ended September 30, 2024, respectively. Our future success will depend on our continued leadership in innovation.

Components of Results of Operations

Revenues

Our client relationships are predominantly based on multi-year contracts for the Alkami Digital Banking Platform that have had an average contract life of approximately 70 months as of September 30, 2024. We derive the majority of our revenues from SaaS subscription services charged for the use of our digital banking solution. Subscription services are recognized over time on a ratable basis over the client agreement term beginning on the date our solution is made available to our client. The promised consideration may include fixed or variable amounts. For our clients with enterprise license contracts, they are invoiced on an agreed upon monthly rate throughout the contract term, which may include fixed monthly or annual rate escalations. Fixed dollar or percentage escalations that are not based on registered users are considered part of the fixed transaction price and recognized on a straight-line basis over the SaaS subscription period evenly. The majority of our client contracts are based on registered users, which we invoice monthly a contractual minimum fee for each licensed solution. In addition, we invoice monthly an additional subscription fee for the number of registered users using each solution and the number of bill-pay and certain other transactions those registered users conduct through our digital banking platform in excess of their contractual client minimum commitments. Our pricing is tiered, with per-registered-user discounts applied as clients achieve higher levels of customer penetration, incentivizing our clients to internally market our products and promote digital engagement. Variable consideration earned for subscription fees in excess of contractual minimums is recognized as revenues in the month of actual usage. SaaS subscription services also include annual and monthly charges for maintenance and support services, which are recognized on a straight-line basis over the contract term.

We receive implementation and other upfront fees for the implementation, configuration and integration of our digital banking platform. We typically invoice these services as a fixed price per contract. These fees are not distinct from the underlying licensed SaaS subscription services. As a result, we recognize the resulting revenues on a straight-line basis over the client’s initial agreement term for our licensed SaaS solutions,


commencing upon launch.

Occasionally, our clients request custom development and other professional services, which we provide. These are generally one-time requests and involve unique, non-standard features, functions or integrations that are intended to enhance or modify their licensed SaaS solutions. We recognize revenues at the point in time the services are transferred to the client.

The following table disaggregates our revenues for the three and nine months ended September 30, 2024 and 2023 by major source:
Three months ended September 30,
Nine months ended September 30,
(in thousands)2024202320242023
SaaS subscription services$82,054 $64,758 $233,437 $183,446 
Implementation services1,832 2,077 5,790 6,961 
Other services2,020 868 4,966 3,055 
Total revenues$85,906 $67,703 $244,193 $193,462 

See Note 4 of the Notes to the Unaudited Condensed Consolidated Financial Statements for additional detail.
    
Cost of Revenues and Gross Margin

Cost of revenues is comprised primarily of salaries and other personnel-related costs, including employee benefits, bonuses, stock-based compensation, travel and related costs for employees supporting our SaaS subscription, implementation and other services. This includes the costs of our implementation, client support and development personnel responsible for maintaining and releasing updates to our platform, as well as third-party cloud-based hosting services. Cost of revenues also includes the direct costs of bill-pay services and other third-party intellectual property included in our solutions, depreciation, and the amortization of acquired technology.

We capitalize certain personnel costs directly related to the implementation of our solutions to the extent those costs are recoverable from future revenues. We amortize the costs for an implementation once revenue recognition commences. The amortization period is typically five to seven years, which represents the expected period of client benefit. Other costs not directly recoverable from future revenues are expensed in the period incurred.

We intend to continue to increase our investments in our implementation, client support teams and technology infrastructure to serve our clients and support our growth. We expect cost of revenues to continue to grow in absolute dollars as we grow our business, but to vary as a percentage of revenues from period to period as a function of the utilization of implementation and support personnel and the extent to which we recognize fees from bill-pay services and other third-party functionality integrated into our solutions. Our gross margin for the three and nine months ended September 30, 2024 was 58.9% and 58.7%, respectively, and 54.0% and 53.8% for the three and nine months ended September 30, 2023, respectively.

The major components of cost of revenues are represented in the following table as percentages of revenues for the three and nine months ended September 30, 2024 and 2023, respectively:

Three months ended September 30,
Nine months ended September 30,
(Cost component as a % of revenue)2024202320242023
Third-party hosting services5.7 %7.8 %6.0 %7.7 %
Direct costs of bill-pay and other third-party intellectual property18.6 %17.4 %18.2 %17.4 %
Implementation and client support teams9.4 %12.6 %9.5 %13.0 %
Development team (maintenance and updates)3.5 %3.4 %3.7 %3.3 %
Amortization2.3 %2.5 %2.3 %2.6 %
Stock-based compensation1.6 %2.2 %1.6 %2.1 %
Depreciation— %0.1 %— %0.1 %

Operating Expenses

Research and Development. Research and development costs consist primarily of personnel-related costs for our engineering, information technology and product employees, including salaries, bonuses, other incentive-related compensation, employee benefits and stock-based compensation. In addition, we also include third-party contractor expenses, software development and testing tools, allocated corporate expenses and other expenses related to developing new solutions and upgrading and enhancing existing solutions. We expect research and development costs to increase as we expand our platform with new features and functionality, as well as enhance the existing Alkami Digital Banking Platform.

Sales and Marketing. Sales and marketing expenses consist primarily of personnel-related costs of our sales, marketing and our client success employees, including salaries, bonuses, commissions, other incentive-related compensation, employee benefits and stock-based compensation. Sales and marketing expenses also include travel and related costs, outside consulting fees and marketing programs, including lead generation, costs of our annual client conference, advertising, trade shows and other event expenses. We expect sales and marketing expenses will continue to increase as we expand our direct sales teams to pursue our market opportunity.



General and Administrative. General and administrative expenses consist primarily of personnel-related costs for our executive, finance, legal, human resources, information technology, security and compliance and other administrative employees, including salaries, bonuses, commissions, other incentive-related compensation, employee benefits and stock-based compensation. General and administrative expenses also include accounting, auditing and legal professional services fees, secondary offering costs, travel and other unallocated corporate-related expenses, such as the cost of our facilities, employee relations, corporate telecommunication and software. We expect that general and administrative expenses will continue to increase as we scale our business and as we incur costs associated with being a publicly traded company, including legal, audit, business insurance and consulting fees.

Acquisition-Related Expenses. Acquisition-related expenses are primarily related to legal, consulting and professional fees.

Amortization of Acquired Intangibles. Amortization of acquired intangibles represents the amortization of intangible assets recorded in connection with our business acquisitions, which are amortized on a straight-line basis over the estimated useful lives of the related assets.

Non-operating Income (Expense)

Non-operating income (expense) consists primarily of interest income from our cash balances, interest expense from borrowings under our revolving line of credit, amortization of deferred debt costs, unrealized gains or losses on marketable securities and realized gains on sales of marketable securities.

Provision for Income Taxes

Our effective tax rate differs from the statutory tax rate primarily due to the impact of the valuation allowance against our deferred tax assets and state tax expense. As a result of our valuation allowance, provision for income taxes consists primarily of state income taxes and deferred taxes related to the tax amortization of acquired goodwill.



Results of Operations

The results of operations presented below should be reviewed in conjunction with the condensed consolidated financial statements and notes included elsewhere in this filing. The following table presents our selected condensed consolidated statements of operations data for the three and nine months ended September 30, 2024 and 2023.
Three months ended September 30,
Nine months ended September 30,
(in thousands)2024202320242023
Revenues$85,906 $67,703 $244,193 $193,462 
Cost of revenues (1) (2)
35,289 31,153 100,773 89,300 
Gross profit50,617 36,550 143,420 104,162 
Operating expenses (2):
Research and development24,133 21,755 70,862 63,170 
Sales and marketing14,406 11,933 45,213 36,694 
General and administrative22,147 18,290 62,074 53,608 
Acquisition-related expenses— — 195 220 
Amortization of acquired intangibles359 359 1,076 1,076 
Total operating expenses61,045 52,337 179,420 154,768 
Loss from operations
(10,428)(15,787)(36,000)(50,606)
Non-operating income (expense):
Interest income1,147 2,080 3,490 5,822 
Interest expense(180)(1,931)(327)(5,514)
Gain on financial instruments— 201 — 421 
Loss before income taxes
(9,461)(15,437)(32,837)(49,877)
Provision (benefit) for income taxes(19)39 355 323 
Net loss
$(9,442)$(15,476)$(33,192)$(50,200)
(1) Includes amortization of acquired technology of $1.3 million for both the three months ended September 30, 2024 and 2023, and $4.0 million for both the nine months ended September 30, 2024 and 2023.

(2) Includes stock-based compensation expenses as follows:
Three months ended September 30,
Nine months ended September 30,
(in thousands)2024202320242023
Cost of revenues$1,407 $1,507 $3,932 $4,140 
Research and development4,492 4,116 12,746 11,854 
Sales and marketing2,327 1,906 6,649 5,309 
General and administrative7,031 6,389 20,495 16,611 
Total stock-based compensation expenses$15,257 $13,918 $43,822 $37,914 



The following table presents our reconciliation of GAAP net loss to adjusted EBITDA for the periods indicated.
Three months ended September 30,
Nine months ended September 30,
(in thousands)2024202320242023
Net loss$(9,442)$(15,476)$(33,192)$(50,200)
Provision (benefit) for income taxes(19)39 355 323 
Gain on financial instruments— (201)— (421)
Interest income, net(967)(149)(3,163)(308)
Depreciation and amortization2,679 2,695 7,854 7,841 
Stock-based compensation expense15,257 13,918 43,822 37,914 
Secondary offering costs(1)
810 — 810 — 
Acquisition-related expenses— — 195 220 
Adjusted EBITDA (2)
$8,318 $826 $16,681 $(4,631)

(1) Pursuant to the requirements of the Fourth Amended and Restated Investors’ Rights Agreement, dated as of September 24, 2020, by and among the Company and the investors listed therein, the Company incurred secondary offering costs on behalf of the Selling Stockholders related to the Offering.
(2) Adjusted EBITDA is a non-GAAP financial measure and should not be considered an alternative to GAAP net loss as a measure of operating performance or as a measure of liquidity. For additional information regarding adjusted EBITDA, see “Key Business Metrics.”

Key Business Metrics

Adjusted EBITDA. Adjusted EBITDA is a non-GAAP financial measure and should not be considered an alternative to GAAP net loss as a measure of operating performance or as a measure of liquidity. We define adjusted EBITDA as net loss before provision (benefit) for income taxes; gain on financial instruments; interest income, net; depreciation and amortization; stock-based compensation expense; secondary offering costs; and acquisition-related expenses. We believe adjusted EBITDA provides investors and other users of our financial information consistency and comparability with our past financial performance and facilitates period-to-period comparisons of operations. Adjusted EBITDA was $8.3 million and $16.7 million for the three and nine months ended September 30, 2024, respectively, and $0.8 million and $(4.6) million for the three and nine months ended September 30, 2023, respectively.

Annual Recurring Revenue (ARR). We calculate ARR by aggregating annualized recurring revenue related to SaaS subscription services recognized in the last month of the reporting period, as well as the next 12 months of expected implementation services revenues in the last month of the reporting period. We believe ARR provides important information about our future revenue potential, our ability to acquire new clients, and our ability to maintain and expand our relationship with existing clients. ARR was $342.1 million as of September 30, 2024 and $275.0 million as of September 30, 2023, an increase of $67.1 million, or 24.4%.

Registered Users. We define a registered user as an individual or business related to an account holder of an FI client on our digital banking platform who has registered to use one or more of our solutions and has current access to use those solutions as of the last day of the reporting period presented. We price our digital banking platform based on the number of registered users, so as the number of registered users of our digital banking platform increases, our ARR grows. We believe growth in the number of registered users provides important information about our ability to expand market adoption of our digital banking platform and its associated software products, and therefore to grow revenues over time. We had 19.5 million registered users as of September 30, 2024 and 16.9 million as of September 30, 2023, an increase of 2.6 million, or 15.4%.

Revenue per Registered User (RPU). We calculate RPU by dividing ARR as of the last day of the reporting period by the number of registered users as of the last day of the reporting period. We believe RPU provides important information about our ability to grow the number of software products adopted by new clients over time, as well as our ability to expand the number of software products that our existing clients add to their contracts with us over time. RPU was $17.54 as of September 30, 2024 and $16.28 as of September 30, 2023, an increase of $1.26, or 7.7%.


Comparison of Three and Nine Months ended September 30, 2024 and 2023

Revenues
Three months ended September 30,
Change
Nine months ended September 30,
Change
(in thousands)20242023$%20242023$%
Revenues$85,906 $67,703 $18,203 26.9 %$244,193 $193,462 $50,731 26.2 %
September 30,
20242023
Annual Recurring Revenue (ARR)$342,101 $274,976 $67,125 24.4 %
Registered Users19,499 16,891 2,608 15.4 %
Revenue per Registered User (RPU)$17.54 $16.28 $1.26 7.7 %

Revenues increased $18.2 million, or 26.9%, and $50.7 million, or 26.2%, for the three and nine months ended September 30, 2024, respectively, compared to the same periods in 2023.

The increase of $18.2 million in revenues for the three months ended September 30, 2024 was primarily due to registered user growth from new and existing clients, and RPU growth.

The increase of $50.7 million for the nine months ended September 30, 2024 was primarily due to registered user growth of 2.6 million when compared to September 30, 2023, comprised of 1.4 million in registered user growth from existing clients and 1.2 million in registered users from new clients implemented through our digital banking platform (contractual minimums). In addition, increased revenues were due to RPU growth of 7.7% when compared to September 30, 2023. RPU growth was primarily driven by cross-sell activity to existing clients and higher average RPU of new clients implemented on our digital banking platform compared to aggregate RPU. The average RPU of users from new clients implemented on our digital platform in the last 12 months of $19.12 as of September 30, 2024, is 9.0% higher than the aggregate RPU as of September 30, 2024.

Cost of Revenues and Gross Margin
Three months ended September 30,
Change
Nine months ended September 30,
Change
(in thousands)20242023$%20242023$%
Cost of revenues$35,289 $31,153 $4,136 13.3%$100,773 $89,300 $11,473 12.8%
Percentage of revenues41.1 %46.0 %(4.9)%(10.7)%41.3 %46.2 %(4.9)%(10.6)%

Cost of Revenues

Cost of revenues increased $4.1 million, or 13.3%, and $11.5 million, or 12.8%, for the three and nine months ended September 30, 2024, respectively, compared to the same periods in 2023. Our revenue growth outpaced our cost of revenues growth, leading to an improved gross margin of 58.9% and 58.7% for the three and nine months ended September 30, 2024, respectively, compared to a gross margin of 54.0% and 53.8% for the same periods in 2023, respectively.

The increase in cost of revenues for the three months ended September 30, 2024 was primarily driven by $4.2 million in higher costs of our third-party partners where we resell their solutions as part of the digital platform and $0.3 million in higher various other costs. These expenses were partially offset by lower hosting costs of $0.4 million.

The increase in cost of revenues for the nine months ended September 30, 2024 was primarily driven by $10.7 million in higher costs of our third-party partners where we resell their solutions as part of the digital platform and $1.1 million in higher various other costs. These expenses were partially offset by lower hosting costs of $0.3 million.



Operating Expenses
Three months ended September 30,
Change
Nine months ended September 30,
Change
20242023$%20242023$%
($ in thousands)
Research and development$24,133 $21,755 $2,378 10.9 %$70,862 $63,170 $7,692 12.2 %
Sales and marketing14,406 11,933 2,473 20.7 %45,213 36,694 8,519 23.2 %
General and administrative22,147 18,290 3,857 21.1 %62,074 53,608 8,466 15.8 %
Acquisition-related expenses— — — — %195 220 (25)(11.4)%
Amortization of acquired intangibles359 359 — — %1,076 1,076 — — %
Total operating expenses$61,045 $52,337 $8,708 16.6 %$179,420 $154,768 $24,652 15.9 %
Percentage of revenues71.1 %77.3 %73.5 %80.0 %

Research and Development

Research and development expenses increased $2.4 million, or 10.9%, and $7.7 million, or 12.2%, for the three and nine months ended September 30, 2024, respectively, compared to the same periods in 2023. For the three months ended September 30, 2024, the increase was primarily due to $1.4 million in higher costs for consulting and a $1.4 million increase in personnel-related costs (which includes stock-based compensation of $0.4 million), resulting from headcount growth in our engineering, information technology and product teams dedicated to platform enhancements and innovation. In addition, we incurred $0.3 million in higher hosting costs. These expenses were partially offset by lower various other net costs of $0.7 million.

For the nine months ended September 30, 2024, the increase was primarily due to $3.9 million in higher costs for consulting, a $3.8 million increase in personnel-related costs (which includes stock-based compensation of $0.9 million), resulting from headcount growth in our engineering, information technology and product teams dedicated to platform enhancements and innovation and $0.7 million in higher hosting costs. These expenses were partially offset by lower various other net costs of $0.6 million.

Sales and Marketing

Sales and marketing expenses increased $2.5 million, or 20.7%, and $8.5 million, or 23.2%, for the three and nine months ended September 30, 2024, respectively, compared to the same periods in 2023. For the three months ended September 30, 2024, the increase was primarily due to a $2.1 million increase in personnel-related costs (which includes stock-based compensation of $0.4 million), resulting from headcount growth in our sales and marketing teams. In addition, we incurred $0.5 million in higher consulting costs. These expenses were partially offset by lower various other net costs of $0.1 million.

For the nine months ended September 30, 2024, the increase was primarily due to a $6.1 million increase in personnel-related costs (which includes stock-based compensation of $1.3 million), resulting from headcount growth in our sales and marketing teams. In addition, we incurred $1.4 million in higher consulting costs, $0.9 million in higher travel costs for the sales team, and $0.4 million in higher costs related to industry conferences and trade shows, including enhanced client experiences at our in-person client conference, Co:lab. These expenses were partially offset by lower various other net costs of $0.3 million.

General and Administrative

General and administrative expenses increased by $3.9 million, or 21.1%, and $8.5 million, or 15.8%, for the three and nine months ended September 30, 2024, respectively, compared to the same periods in 2023. For the three months ended September 30, 2024, the increase was primarily due to a $1.4 million increase in personnel-related costs (which includes stock-based compensation of $0.6 million), $0.8 million of higher software costs, $0.8 million of secondary offering costs, $0.7 million in higher audit and consulting costs, and $0.2 million in higher various other net costs.

For the nine months ended September 30, 2024, the increase was primarily due to a $5.1 million increase in personnel-related costs (which includes stock-based compensation of $3.9 million), $1.6 million in higher audit and consulting costs, $1.4 million in higher software costs, and $0.8 million of secondary offering costs. These expenses were partially offset by lower various other net costs of $0.4 million.

Acquisition-Related Expenses

Acquisition-related expenses was $0.2 million for both the nine months ended September 30, 2024 and 2023.

Amortization of Acquired Intangibles

Amortization of acquired intangibles was $0.4 million for both the three months ended September 30, 2024 and 2023 and $1.1 million for both the nine months ended September 30, 2024 and 2023.



Non-Operating Income (Expense), Net

Non-operating income increased $0.6 million and $2.4 million for the three and nine months ended September 30, 2024, respectively, compared to the same periods in 2023. For the three months ended September 30, 2024, the increase was primarily due to a $0.8 million increase in net interest income, partially offset by a $0.2 million reduction in gain on financial instruments related to marketable securities.

For the nine months ended September 30, 2024, the increase was primarily due to a $2.9 million increase in net interest income, partially offset by a $0.4 million reduction in gains on financial instruments related to marketable securities.

Provision for Income Taxes

The Company recorded an income tax benefit of less than $0.1 million and income tax expense of $0.4 million for the three and nine months ended September 30, 2024, respectively, resulting in an effective tax rate of 0.2% and (1.1)%, respectively, compared to income tax expense of less than $0.1 million and $0.3 million for the three and nine months ended September 30, 2023, respectively, resulting in an effective tax rate of (0.3)% and (0.6)%, respectively.

Our effective tax rate for the three and nine months ended September 30, 2024 and September 30, 2023 differs from the statutory tax rate primarily due to the impact of the valuation allowance against its deferred tax assets and state tax expense.

Liquidity and Capital Resources

As of September 30, 2024, we had $101.0 million in cash and cash equivalents and marketable securities, and an accumulated deficit of $468.6 million. Our net losses have been driven by our investments in developing our digital banking platform, expanding our sales, marketing and implementation organizations and scaling our administrative functions to support our rapid growth.

We have financed our operations primarily through cash generated from the sale of SaaS subscription services. Our future capital requirements will depend on many factors, including revenue growth and costs incurred to support client usage and growth in our client base, increased research and development expenses to support the growth of our business and related infrastructure, increased general and administrative expenses associated with being a publicly traded company, investments in office facilities and other capital expenditure requirements and any potential future acquisitions or other strategic transactions.

We believe that our existing cash resources, including our Amended Credit Agreement, will be sufficient to finance our continued operations, growth strategy, planned capital expenditures and the additional expenses we expect to incur as a public company for the short term (at least the next 12 months) and longer term (beyond the next 12 months). We may, from time to time, seek to raise additional capital to support our growth. Any equity financing we may undertake could be dilutive to our existing stockholders, and any additional debt financing we may undertake could require debt service and financial and operational requirements that could adversely affect our business.

Cash Flows

The following table summarizes our cash flows for the periods indicated:
Nine months ended September 30,
(in thousands)20242023
Net cash provided by (used in) operating activities$12,486 $(12,197)
Net cash provided by (used in) investing activities$26,046 $(16,358)
Net cash provided by (used in) financing activities$1,497 $(4,801)

Net Cash Provided by (Used in) Operating Activities

During the nine months ended September 30, 2024, net cash provided by operating activities was $12.5 million, which consisted of a net loss of $33.2 million, adjusted by non-cash charges of $51.0 million and net cash outflows from the change in net operating assets and liabilities of $5.3 million. The non-cash charges were primarily comprised of depreciation and amortization expense of $7.9 million, stock-based compensation expense of $43.8 million, and other non-cash charges of $0.2 million, partially offset by accrued interest on marketable securities, net of $0.9 million. The net cash outflows from the change in our net operating assets and liabilities were primarily due to a $6.9 million increase in accounts receivable, $5.1 million increase in deferred costs, and a $2.6 million increase in prepaid expenses and other current assets, partially offset by a $6.3 million increase in accounts payable and accrued liabilities and a $3.0 million increase in deferred revenues.

During the nine months ended September 30, 2023, net cash used in operating activities was $12.2 million, which consisted of a net loss of $50.2 million, adjusted by non-cash charges of $43.1 million and net cash outflows from the change in net operating assets and liabilities of $5.1 million. The non-cash charges were primarily comprised of depreciation and amortization expense of $7.8 million and stock-based compensation expense of $37.9 million, partially offset by accrued interest on marketable securities, net of $2.1 million and other changes in non-cash charges of $0.5 million. The net cash outflows from the change in our net operating assets and liabilities were primarily due to a $5.0 million increase in accounts receivable, a $2.6 million increase in prepaid expenses and other current assets, and a $4.0 million increase in deferred implementation costs, partially offset by an increase in accounts payable and accrued liabilities of $5.2 million and a $1.3 million increase in deferred revenues.



Net Cash Provided by (Used in) Investing Activities

During the nine months ended September 30, 2024, net cash provided by investing activities was $26.0 million, primarily consisting of $62.8 million in proceeds from maturities and redemptions of marketable securities, partially offset by $30.7 million in purchases of marketable securities, $5.0 million related to capitalized software development costs and $1.0 million related to capital expenditures related to updates for computer and other equipment.

During the nine months ended September 30, 2023, net cash used in investing activities was $16.4 million, primarily consisting of $109.6 million for the purchase of marketable securities, $3.8 million related to capitalized software development costs, and capital expenditures related to updates for computer and other equipment of $0.8 million, partially offset by $97.9 million in proceeds from maturities and redemptions of marketable securities.

Net Cash Provided by (Used in) Financing Activities

For the nine months ended September 30, 2024, net cash provided by financing activities was $1.5 million, which was primarily due to $12.1 million in proceeds from the exercise of stock options to purchase 1.8 million shares of our common stock and proceeds from issuances under the Employee Stock Purchase Plan (“ESPP”) of $2.6 million, partially offset by $12.8 million in payments for taxes related to net settlement of equity awards and $0.4 million of debt issuance costs paid.

For the nine months ended September 30, 2023, net cash used in financing activities was $4.8 million, which was primarily due to payments for taxes related to net settlement of equity awards of $11.0 million, principal payments on debt of $2.1 million, payments of holdback funds for acquisitions of $1.0 million and debt issuance costs paid of $0.3 million, partially offset by proceeds of $7.3 million from the exercise of stock options to purchase 1.5 million shares of our common stock and proceeds from issuances under the ESPP of $2.4 million.

Amended Credit Agreement

On July 1, 2024, the Company entered into a Second Amendment (the “Second Amendment”) to the Company’s Amended and Restated Credit Agreement dated as of April 29, 2022 (as amended, the “Amended Credit Agreement”), with Silicon Valley Bank, a division of First-Citizens Bank & Trust Company, as administrative agent, and other lenders party thereto. The Second Amendment, among other things, (i) extended the maturity date of the Revolving Facility from April 29, 2026 to April 29, 2027, (ii) increased the amount of the Revolving Facility commitment by $65.0 million, for a total revolving loan commitment of $125.0 million, (iii) increased the accordion feature from $50.0 million to $100.0 million, (iv) modified certain existing covenants, including increasing the minimum trailing four quarters free cash flow requirement to $(25.0) million, and (v) for any fiscal quarter ending after the financial covenant trigger date (which was extended to April 28, 2026 or such earlier date as designated by the Company) (the “Financial Covenant Trigger Date”), replaced compliance with a fixed charge coverage ratio with compliance of a minimum interest coverage ratio of 3.0x. Revolving Facility loans under the Amended Credit Agreement may be voluntarily prepaid and re-borrowed. The Amended Credit Agreement previously provided for a term loan, which was fully repaid in December 2023 and cannot be re-borrowed. The Company has no outstanding borrowings as of September 30, 2024 related to the Amended Credit Agreement.

Obligations under the Amended Credit Agreement are guaranteed by the Company’s subsidiaries and secured by all or substantially all of the assets of the Company and its subsidiaries pursuant to an Amended and Restated Guarantee and Collateral Agreement. The Company has a standby letter of credit in the amount of $0.3 million, which serves as security under the lease relating to the Company’s office space that expires in 2033.

The Amended Credit Agreement contains customary affirmative and negative covenants. Before the Financial Covenant Trigger Date, the following covenants are applicable: (i) an annual recurring revenue growth covenant requiring the loan parties to have recurring revenues in any four consecutive fiscal quarter period in an amount that is 10% greater than the recurring revenues for the corresponding four consecutive quarter period in the previous year; and (ii) a liquidity (defined as the aggregate amount of cash in bank accounts subject to a control agreement plus availability under the Revolving Facility) covenant, requiring the loan parties to have liquidity, tested on the last day of each calendar month, of $20.0 million or more. After the Financial Covenant Trigger Date, the existing annual recurring revenue growth and liquidity financial covenants are no longer applicable, and the following covenants take effect: (i) a consolidated total leverage ratio requiring the ratio, as calculated at the last day of such fiscal quarter for the period of 12 consecutive months then ending, to be less than 3.50:1.00; and (ii) a consolidated interest coverage ratio requiring the ratio, for any fiscal quarter ending as calculated at the last day of such fiscal quarter for the period of 12 consecutive months then ending, to be more than 3.00:1.00.

The Second Amendment revised the free cash flow covenant, as calculated at the last day of each fiscal quarter for the period of 12 consecutive months then ending, requiring free cash flow to be not less than $(25.0) million for the fiscal quarter ended September 30, 2024 and each fiscal quarter ending thereafter.

The Amended Credit Agreement also contains customary events of default, which if they occur, could result in the termination of commitments under the Amended Credit Agreement, the declaration that all outstanding loans are immediately due and payable in whole or in part, and the requirement to maintain cash collateral deposits in respect of outstanding letters of credit. The Company was in compliance with all covenants as of September 30, 2024.

Total interest expense, including commitment fees and unused line fees, for the three and nine months ended September 30, 2024 was $0.2 million and $0.3 million, respectively, and $1.9 million and $5.5 million for the three and nine months ended September 30, 2023, respectively. In conjunction with closing the Amended Credit Agreement in 2022, First Amendment in 2023 and Second Amendment in 2024, we incurred issuance costs of $0.9 million, $0.3 million and $0.4 million, respectively, which were deferred and were scheduled to be amortized over the remaining term of the agreement. Unamortized debt issuance costs totaled $0.5 million and $0.3 million as of September 30, 2024 and December 31,


2023, respectively. Amortization expense was $0.1 million and $0.2 million for the three and nine months ended September 30, 2024, respectively, and $0.1 million and $0.3 million for the three and nine months ended September 30, 2023, respectively.

Contractual Obligations and Commitments

There were no material changes to our contractual obligations and commitments as of September 30, 2024, compared to those discussed as of December 31, 2023 in our Annual Report on Form 10-K for the year ended December 31, 2023, filed with the SEC on February 29, 2024.

Off-Balance Sheet Arrangements

During the period presented, we did not have, and we do not currently have, any off-balance sheet financing arrangements or any relationships with unconsolidated entities or financial partnerships, including entities sometimes referred to as structured finance or special purpose entities that were established for the purpose of facilitating off-balance sheet arrangements or other contractually narrow or limited purposes.

Critical Accounting Policies and Significant Judgments and Estimates

In preparing our unaudited condensed consolidated financial statements in conformity with GAAP, we must make decisions that impact the reported amounts of assets, liabilities, revenues and expenses, and the related disclosures. Such decisions include the selection of the appropriate accounting principles to be applied and the assumptions on which to base accounting estimates. In reaching such decisions, we apply judgments based on our understanding and analysis of relevant circumstances, historical experience, and actuarial valuations. Actual amounts could differ from those estimated at the time the condensed consolidated financial statements are prepared.

There have been no material changes to our critical accounting policies and estimates as compared to the critical accounting policies and estimates described in “Management's Discussion and Analysis of Financial Condition and Results of Operations” set forth in our Annual Report on Form 10-K for the year ended December 31, 2023, filed with the SEC on February 29, 2024.

Recently Issued Accounting Pronouncements

See Note 2 of the Notes to the Unaudited Condensed Consolidated Financial Statements included elsewhere in this report for a discussion of recent accounting pronouncements and future application of accounting standards.

Emerging Growth Company Status

We are an “emerging growth company” as defined in the Jumpstart Our Business Startups Act (the “JOBS Act”). Under the JOBS Act, emerging growth companies can delay adopting new or revised accounting standards issued subsequent to the enactment of the JOBS Act until such time as those standards apply to private companies. We have elected to use this extended transition period to enable us to comply with new or revised accounting standards that have different effective dates for public and private companies until the earlier of the date when we (i) are no longer an emerging growth company or (ii) affirmatively and irrevocably opt out of the extended transition period provided in the JOBS Act. As a result, our consolidated financial statements may not be comparable to companies that comply with new or revised accounting pronouncements as of public company effective dates.

Based on the market value of our common stock held by non-affiliates as of June 30, 2024, we will cease to qualify as an emerging growth company as of December 31, 2024.

Item 3. Quantitative and Qualitative Disclosures About Market Risk

We are exposed to market risks in the ordinary course of our business. Market risk represents the risk of loss that may impact our financial position due to adverse changes in financial market prices and rates. Our market risk exposure is primarily the result of fluctuations in interest rates.

Interest Rate Risk

We are subject to interest rate risk in connection with our Amended Credit Agreement. Interest rate changes generally impact the amount of our interest payments and, therefore, our future net income and cash flows, assuming other factors held constant. Assuming the amounts outstanding under our Amended Credit Agreement are fully drawn, a hypothetical 10% change in interest rates would not have a material impact on our consolidated financial statements. Our cash, cash equivalents and restricted cash consist primarily of interest-bearing accounts. Such interest-earning instruments carry a degree of interest rate risk. To minimize interest rate risk in the future, we intend to maintain our portfolio of cash equivalents in a variety of investment-grade securities, which may include commercial paper, money market funds and government and non-government debt securities. Because of the short-term maturities of our cash, cash equivalents, restricted cash and marketable securities, we do not believe that an increase in market rates would have any significant negative impact on the realized value of our investments.



Item 4. Controls and Procedures

Evaluation of Disclosure Controls and Procedures

Disclosure controls and procedures, as defined in Rules 13a-15(e) and 15d-15(e) under the Securities Exchange Act of 1934, as amended (the “Exchange Act”), means controls and other procedures of a company that are designed to provide reasonable assurance that information required to be disclosed by a company in the reports it files or submits under the Exchange Act is recorded, processed, summarized and reported, within the time periods specified in the SEC’s rules and forms, and that such information is accumulated and communicated to the company’s management, including its principal executive officer and principal financial officer, as appropriate, to allow timely decisions regarding required disclosure. Our management, with the participation of our principal executive officer and principal financial officer, evaluated the effectiveness of our disclosure controls and procedures at September 30, 2024, the last day of the period covered by this Quarterly Report on Form 10-Q. Based on this evaluation, our principal executive officer and principal financial officer have concluded that, at September 30, 2024, our disclosure controls and procedures were effective at the reasonable assurance level.

Changes in Internal Control over Financial Reporting

There was no change in our internal control over financial reporting, identified in connection with the evaluation required by Rule 13a-15(d) and 15d-15(d) under the Exchange Act, that occurred during the period covered by this Quarterly Report on Form 10-Q that has materially affected, or is reasonably likely to materially affect, our internal control over financial reporting.


PART II - OTHER INFORMATION

Item 1. Legal Proceedings

From time to time, we may be involved in various legal proceedings arising from the normal course of business activities. We are currently not a party to any litigation the outcome of which we believe, if determined adversely to us, would individually or taken together have a material adverse effect on our business, operating results, cash flows or financial condition.

Item 1A. Risk Factors

There are no material changes to the risk factors previously disclosed under the heading "Risk Factors" in our Annual Report on Form 10-K for the year ended December 31, 2023, filed with the SEC on February 29, 2024.

Item 2. Unregistered Sales of Equity Securities and Use of Proceeds

None.

Item 3. Defaults Upon Senior Securities

None.

Item 4. Mine Safety Disclosures

None.

Item 5. Other Information

On August 19, 2024, Alex Shootman, our Chief Executive Officer, adopted a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act. Subject to certain conditions, the trading plan provides for the sale of up to 450,000 shares of our common stock through March 5, 2026, for a duration of 564 days.


Item 6. Exhibits
EXHIBIT INDEX
Incorporated by Reference
ExhibitDescriptionFormFile No.ExhibitFiling Date
10.1*8-K/A001-4032110.17/3/2024
31.1
31.2
32.1**
32.2**
101.INSInline XBRL Instance Document - the instance document does not appear in the Interactive Data File because its XBRL tags are embedded within the Inline XBRL document
101.SCHInline XBRL Taxonomy Extension Schema Document
101.CALInline XBRL Taxonomy Extension Calculation Linkbase Document
101.DEFInline XBRL Taxonomy Extension Definition Linkbase Document
101.LABInline XBRL Taxonomy Extension Label Linkbase Document
101.PREInline XBRL Taxonomy Extension Presentation Linkbase Document
104Cover Page Interactive Data File (formatted as Inline XBRL and contained in Exhibit 101)

* Certain schedules and exhibits have been omitted pursuant to Item 601(a)(5) of Regulation S-K. The Company will furnish supplementally copies of omitted schedules and exhibits to the Securities and Exchange Commission or its staff upon its request.

** The certifications attached as Exhibit 32.1 and Exhibit 32.2 that accompany this Quarterly Report on Form 10-Q are deemed furnished and not filed with the SEC and are not to be incorporated by reference into any filing of the Company under the Securities Act of 1933, as amended, or the Exchange Act, whether made before or after the date of this Quarterly Report on Form 10-Q, irrespective of any general incorporation language contained in such filing.






SIGNATURES

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned thereunto duly authorized.

Alkami Technology, Inc.
Date:October 31, 2024By:/s/ Alex Shootman
Alex Shootman
Chief Executive Officer
(Principal Executive Officer)
Date:October 31, 2024By:/s/ W. Bryan Hill
W. Bryan Hill
Chief Financial Officer
(Principal Financial Officer)


Exhibit 31.1


CERTIFICATION PURSUANT TO
RULE 13a-14(a) UNDER THE SECURITIES EXCHANGE ACT OF 1934


I, Alex Shootman, certify that:

1.I have reviewed this Quarterly Report on Form 10-Q of Alkami Technology, Inc.;
2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
4.The registrant's other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
a.Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
b.Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
c.Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
d.Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and
5.The registrant's other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):
a.All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and
b.Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.

Date: October 31, 2024/s/ Alex Shootman
Alex Shootman
Chief Executive Officer and Director
(Principal Executive Officer)




Exhibit 31.2

CERTIFICATION PURSUANT TO
RULE 13a-14(a) UNDER THE SECURITIES EXCHANGE ACT OF 1934

I, W. Bryan Hill, certify that:

1.I have reviewed this Quarterly Report on Form 10-Q of Alkami Technology, Inc.;
2.Based on my knowledge, this report does not contain any untrue statement of a material fact or omit to state a material fact necessary to make the statements made, in light of the circumstances under which such statements were made, not misleading with respect to the period covered by this report;
3.Based on my knowledge, the financial statements, and other financial information included in this report, fairly present in all material respects the financial condition, results of operations and cash flows of the registrant as of, and for, the periods presented in this report;
4.The registrant's other certifying officer(s) and I are responsible for establishing and maintaining disclosure controls and procedures (as defined in Exchange Act Rules 13a-15(e) and 15d-15(e)) and internal control over financial reporting (as defined in Exchange Act Rules 13a-15(f) and 15d-15(f)) for the registrant and have:
a.Designed such disclosure controls and procedures, or caused such disclosure controls and procedures to be designed under our supervision, to ensure that material information relating to the registrant, including its consolidated subsidiaries, is made known to us by others within those entities, particularly during the period in which this report is being prepared;
b.Designed such internal control over financial reporting, or caused such internal control over financial reporting to be designed under our supervision, to provide reasonable assurance regarding the reliability of financial reporting and the preparation of financial statements for external purposes in accordance with generally accepted accounting principles;
c.Evaluated the effectiveness of the registrant's disclosure controls and procedures and presented in this report our conclusions about the effectiveness of the disclosure controls and procedures, as of the end of the period covered by this report based on such evaluation; and
d.Disclosed in this report any change in the registrant's internal control over financial reporting that occurred during the registrant's most recent fiscal quarter (the registrant's fourth fiscal quarter in the case of an annual report) that has materially affected, or is reasonably likely to materially affect, the registrant's internal control over financial reporting; and
5. The registrant's other certifying officer(s) and I have disclosed, based on our most recent evaluation of internal control over financial reporting, to the registrant's auditors and the audit committee of the registrant's board of directors (or persons performing the equivalent functions):
a.All significant deficiencies and material weaknesses in the design or operation of internal control over financial reporting which are reasonably likely to adversely affect the registrant's ability to record, process, summarize and report financial information; and
b.Any fraud, whether or not material, that involves management or other employees who have a significant role in the registrant's internal control over financial reporting.
Date: October 31, 2024
/s/ W. Bryan Hill
W. Bryan Hill
Chief Financial Officer
(Principal Financial Officer)




Exhibit 32.1


CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350


In connection with the Quarterly Report on Form 10-Q of Alkami Technology, Inc. (the “Company”) for the quarterly period ended September 30, 2024 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I certify, pursuant to 18 U.S.C. § 1350, as adopted pursuant to § 906 of the Sarbanes-Oxley Act of 2002, that, to my knowledge:

1.The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

2.The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.


Date: October 31, 2024
/s/ Alex Shootman
Alex Shootman
Chief Executive Officer and Director
(Principal Executive Officer)
                    






Exhibit 32.2


CERTIFICATION PURSUANT TO 18 U.S.C. SECTION 1350


In connection with the Quarterly Report on Form 10-Q of Alkami Technology, Inc. (the “Company”) for the quarterly period ended September 30, 2024 as filed with the Securities and Exchange Commission on the date hereof (the “Report”), I certify, pursuant to 18 U.S.C. § 1350, as adopted pursuant to § 906 of the Sarbanes-Oxley Act of 2002, that, to my knowledge:

1.The Report fully complies with the requirements of section 13(a) or 15(d) of the Securities Exchange Act of 1934; and

2.The information contained in the Report fairly presents, in all material respects, the financial condition and results of operations of the Company.

Date: October 31, 2024
/s/ W. Bryan Hill
W. Bryan Hill
Chief Financial Officer
(Principal Financial Officer)


                            



v3.24.3
Cover
 9 Months Ended
Sep. 30, 2024
shares
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Entity File Number 001-40321
Entity Registrant Name ALKAMI TECHNOLOGY, INC.
Entity Incorporation, State or Country Code DE
Entity Tax Identification Number 45-3060776
Entity Address, Address Line One 5601 Granite Parkway,
Entity Address, Address Line Two Suite 120
Entity Address, City or Town Plano,
Entity Address, State or Province TX
Entity Address, Postal Zip Code 75204
City Area Code 877
Local Phone Number 725-5264
Title of 12(b) Security Common Stock, $0.001 par value per share
Trading Symbol ALKT
Security Exchange Name NASDAQ
Entity Current Reporting Status Yes
Entity Interactive Data Current Yes
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Entity Common Stock, Shares Outstanding 100,496,654
Fiscal Year End --12-31
Fiscal Year Focus 2024
Fiscal Period Focus Q3
CIK 0001529274
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v3.24.3
CONDENSED CONSOLIDATED BALANCE SHEETS (UNAUDITED) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Current assets    
Cash and cash equivalents $ 80,956 $ 40,927
Marketable securities 20,033 51,196
Accounts receivable, net 42,408 35,499
Deferred costs, current 12,046 10,329
Prepaid expenses and other current assets 13,563 10,634
Total current assets 169,006 148,585
Property and equipment, net 21,038 16,946
Right-of-use assets 14,875 15,754
Deferred costs, net of current portion 34,666 30,734
Intangibles, net 30,718 35,807
Goodwill 148,050 148,050
Other assets 3,840 3,949
Total assets 422,193 399,825
Current liabilities    
Accounts payable 5,591 7,478
Accrued liabilities 28,049 19,763
Deferred revenues, current portion 13,088 10,984
Lease liabilities, current portion 1,309 1,205
Total current liabilities 48,037 39,430
Deferred revenues, net of current portion 16,267 15,384
Deferred income taxes 1,774 1,713
Lease liabilities, net of current portion 17,395 18,052
Other non-current liabilities 216 305
Total liabilities 83,689 74,884
Stockholders’ Equity    
Preferred stock, $0.001 par value, 10,000,000 shares authorized and 0 shares issued and outstanding as of September 30, 2024 and December 31, 2023 0 0
Common stock, $0.001 par value, 500,000,000 shares authorized; and 100,496,654 and 96,722,098 shares issued and outstanding as of September 30, 2024 and December 31, 2023, respectively 100 97
Additional paid-in capital 806,962 760,210
Accumulated deficit (468,558) (435,366)
Total stockholders’ equity 338,504 324,941
Total liabilities and stockholders' equity $ 422,193 $ 399,825
v3.24.3
CONDENSED CONSOLIDATED BALANCE SHEETS (UNAUDITED) (Parenthetical) - $ / shares
Sep. 30, 2024
Dec. 31, 2023
Statement of Financial Position [Abstract]    
Preferred stock, par value (in dollars per share) $ 0.001 $ 0.001
Preferred stock, authorized (in shares) 10,000,000 10,000,000
Preferred stock, issued (in shares) 0 0
Preferred stock, outstanding (in shares) 0 0
Common stock, par value (in dollars per share) $ 0.001 $ 0.001
Common stock, authorized (in shares) 500,000,000 500,000,000
Common stock, issued (in shares) 100,496,654 96,722,098
Common stock, outstanding (in shares) 100,496,654 96,722,098
v3.24.3
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (UNAUDITED) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Income Statement [Abstract]        
Revenues $ 85,906 $ 67,703 $ 244,193 $ 193,462
Cost of revenues [1] 35,289 31,153 100,773 89,300
Gross profit 50,617 36,550 143,420 104,162
Operating expenses:        
Research and development 24,133 21,755 70,862 63,170
Sales and marketing 14,406 11,933 45,213 36,694
General and administrative 22,147 18,290 62,074 53,608
Acquisition-related expenses 0 0 195 220
Amortization of acquired intangibles 359 359 1,076 1,076
Total operating expenses 61,045 52,337 179,420 154,768
Loss from operations (10,428) (15,787) (36,000) (50,606)
Non-operating income (expense):        
Interest income 1,147 2,080 3,490 5,822
Interest expense (180) (1,931) (327) (5,514)
Gain on financial instruments 0 201 0 421
Loss before income taxes (9,461) (15,437) (32,837) (49,877)
Provision (benefit) for income taxes (19) 39 355 323
Net loss $ (9,442) $ (15,476) $ (33,192) $ (50,200)
Net loss per share attributable to common stockholders:        
Basic (in dollars per share) $ (0.09) $ (0.16) $ (0.34) $ (0.54)
Diluted (in dollars per share) $ (0.09) $ (0.16) $ (0.34) $ (0.54)
Weighted-average number of shares of common stock outstanding:        
Basic (in shares) 99,435,002 94,675,358 98,165,903 93,477,486
Diluted (in shares) 99,435,002 94,675,358 98,165,903 93,477,486
[1] Includes amortization of acquired technology of $1.3 million for both the three months ended September 30, 2024 and 2023, and $4.0 million for both the nine months ended September 30, 2024 and 2023.
v3.24.3
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS (UNAUDITED) (Parenthetical) - USD ($)
$ in Millions
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Cost of revenues $ 1.7 $ 1.7 $ 5.1 $ 5.1
Technology        
Cost of revenues $ 1.3 $ 1.3 $ 4.0 $ 4.0
v3.24.3
CONDENSED CONSOLIDATED STATEMENTS OF CHANGES IN STOCKHOLDERS' EQUITY (UNAUDITED) - USD ($)
$ in Thousands
Total
Common Stock
Additional Paid-in Capital
Accumulated Deficit
Beginning balance (in shares) at Dec. 31, 2022   92,112,749    
Beginning balance at Dec. 31, 2022 $ 334,046 $ 92 $ 706,407 $ (372,453)
Increase (Decrease) in Stockholders' Equity [Roll Forward]        
Stock-based compensation 39,143   39,143  
Issuance of common stock upon restricted stock unit vesting (in shares)   1,488,164    
Issuance of common stock upon restricted stock unit vesting 0 $ 1 (1)  
Common stock issued under Employee Stock Purchase Plan (ESPP) (in shares)   271,880    
Common stock issued under Employee Stock Purchase Plan (ESPP) 2,407   2,407  
Exercised stock options (in shares)   1,488,994    
Exercised stock options 7,287 $ 2 7,285  
Payments for taxes related to net settlement of equity awards (11,029)   (11,029)  
Net loss (50,200)     (50,200)
Ending balance (in shares) at Sep. 30, 2023   95,361,787    
Ending balance at Sep. 30, 2023 321,654 $ 95 744,212 (422,653)
Beginning balance (in shares) at Jun. 30, 2023   94,228,876    
Beginning balance at Jun. 30, 2023 322,524 $ 94 729,607 (407,177)
Increase (Decrease) in Stockholders' Equity [Roll Forward]        
Stock-based compensation 14,326   14,326  
Issuance of common stock upon restricted stock unit vesting (in shares)   484,736    
Issuance of common stock upon restricted stock unit vesting (1)   (1)  
Exercised stock options (in shares)   648,175    
Exercised stock options 4,485 $ 1 4,484  
Payments for taxes related to net settlement of equity awards (4,204)   (4,204)  
Net loss (15,476)     (15,476)
Ending balance (in shares) at Sep. 30, 2023   95,361,787    
Ending balance at Sep. 30, 2023 321,654 $ 95 744,212 (422,653)
Beginning balance (in shares) at Dec. 31, 2023   96,722,098    
Beginning balance at Dec. 31, 2023 324,941 $ 97 760,210 (435,366)
Increase (Decrease) in Stockholders' Equity [Roll Forward]        
Stock-based compensation 44,895   44,895  
Issuance of common stock upon restricted stock unit vesting (in shares)   1,737,951    
Issuance of common stock upon restricted stock unit vesting 0 $ 2 (2)  
Common stock issued under Employee Stock Purchase Plan (ESPP) (in shares)   216,174    
Common stock issued under Employee Stock Purchase Plan (ESPP) 2,598   2,598  
Exercised stock options (in shares)   1,820,431    
Exercised stock options 12,082 $ 1 12,081  
Payments for taxes related to net settlement of equity awards (12,820)   (12,820)  
Net loss (33,192)     (33,192)
Ending balance (in shares) at Sep. 30, 2024   100,496,654    
Ending balance at Sep. 30, 2024 338,504 $ 100 806,962 (468,558)
Beginning balance (in shares) at Jun. 30, 2024   98,985,370    
Beginning balance at Jun. 30, 2024 327,184 $ 99 786,201 (459,116)
Increase (Decrease) in Stockholders' Equity [Roll Forward]        
Stock-based compensation 15,633   15,633  
Issuance of common stock upon restricted stock unit vesting (in shares)   716,460    
Issuance of common stock upon restricted stock unit vesting 0 $ 1 (1)  
Exercised stock options (in shares)   794,824    
Exercised stock options 5,154   5,154  
Payments for taxes related to net settlement of equity awards (25)   (25)  
Net loss (9,442)     (9,442)
Ending balance (in shares) at Sep. 30, 2024   100,496,654    
Ending balance at Sep. 30, 2024 $ 338,504 $ 100 $ 806,962 $ (468,558)
v3.24.3
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS (UNAUDITED) - USD ($)
$ in Thousands
 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Cash flows from operating activities:    
Net loss $ (33,192) $ (50,200)
Adjustments to reconcile net loss to net cash provided by (used in) operating activities:    
Depreciation and amortization expense 7,854 7,841
Accrued interest on marketable securities, net (928) (2,059)
Stock-based compensation expense 43,822 37,914
Amortization of debt issuance costs 161 110
Gain on financial instruments 0 (430)
Gain on lease modification 0 (375)
Deferred taxes 61 118
Changes in operating assets and liabilities:    
Accounts receivable (6,909) (5,020)
Prepaid expenses and other current assets (2,619) (2,631)
Accounts payable and accrued liabilities 6,316 5,223
Deferred costs (5,067) (3,959)
Deferred revenues 2,987 1,271
Net cash provided by (used in) operating activities 12,486 (12,197)
Cash flows from investing activities:    
Purchase of marketable securities (30,721) (109,593)
Proceeds from sales, maturities and redemptions of marketable securities 62,812 97,852
Purchases of property and equipment (1,036) (774)
Capitalized software development costs [1] (5,009) (3,843)
Net cash provided by (used in) investing activities 26,046 (16,358)
Cash flows from financing activities:    
Principal payments on debt 0 (2,125)
Debt issuance costs paid (363) (341)
Proceeds from ESPP issuances 2,598 2,407
Payment of holdback funds from acquisition 0 (1,000)
Payments for taxes related to net settlement of equity awards (12,820) (11,029)
Proceeds from stock option exercises 12,082 7,287
Net cash provided by (used in) financing activities 1,497 (4,801)
Net increase (decrease) in cash and cash equivalents and restricted cash 40,029 (33,356)
Cash and cash equivalents and restricted cash, beginning of period 40,927 112,337
Cash and cash equivalents and restricted cash, end of period $ 80,956 $ 78,981
[1] See Note 3 for additional information regarding non-cash investing activities for the nine months ended September 30, 2024 and 2023 related to capitalized software development costs.
v3.24.3
Organization
 9 Months Ended
Sep. 30, 2024
Organization, Consolidation and Presentation of Financial Statements [Abstract]  
Organization Organization
Description of Business

Alkami Technology, Inc. (the “Company”) is a cloud-based digital banking solutions provider. The Company inspires and empowers community, regional and super-regional financial institutions (“FIs”) to compete with large, technologically advanced and well-resourced banks in the United States. The Company’s solution, the Alkami Digital Banking Platform, allows FIs to onboard and engage new users, accelerate revenues and meaningfully improve operational efficiency, all with the support of a proprietary, true cloud-based, multi-tenant architecture. The Company cultivates deep relationships with its clients through long-term, subscription-based contractual arrangements, aligning its growth with its clients’ success and generating an attractive unit economic model. The Company was incorporated in Delaware in August 2011, and its principal offices are located in Plano, Texas.
v3.24.3
Summary of Significant Accounting Policies
 9 Months Ended
Sep. 30, 2024
Accounting Policies [Abstract]  
Summary of Significant Accounting Policies Summary of Significant Accounting Policies
The accompanying condensed consolidated financial statements reflect the application of significant accounting policies as described below.

Basis of Presentation and Consolidation

The interim unaudited condensed consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States of America (“GAAP”) for interim financial information. Accordingly, they do not include all of the information and footnotes required by GAAP for complete financial statements. All intercompany accounts and transactions are eliminated.

In the Company's opinion, the accompanying interim unaudited condensed consolidated financial statements have been prepared on the same basis as the audited consolidated financial statements and include all adjustments, consisting of normal, recurring adjustments, necessary to present fairly the financial position, results of operations and cash flows for the periods indicated. Certain information and disclosures normally included in the notes to the annual consolidated financial statements prepared in accordance with GAAP have been omitted from these interim unaudited condensed consolidated financial statements pursuant to the rules and regulations of the Securities and Exchange Commission (the “SEC”). Accordingly, these interim unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and the accompanying notes for the fiscal year ended December 31, 2023, which are included in the Company's Annual Report on Form 10-K for the year ended December 31, 2023, filed with the SEC on February 29, 2024. Operating results for the three and nine months ended September 30, 2024 are not necessarily indicative of results that may be expected for any other interim period or for the year ending December 31, 2024.

The Company has no sources of other comprehensive income, and accordingly, net loss presented each period is the same as comprehensive loss.

Use of Estimates

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

Significant estimates and assumptions include determining the timing and amount of revenue recognition and business combinations.

Recent Accounting Pronouncements

In November 2023, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures. ASU No. 2023-07 amended the existing segment reporting requirements by requiring disclosure of the significant segment expenses based on how management internally views segment information and by allowing the disclosure of more than one measure of segment profit or loss, as well as by expanding the interim period segment requirements. The ASU also requires single-reportable segment entities to report the disclosures required under ASC Topic 280, Segment Reporting. ASU No. 2023-07 is effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024. The Company is currently evaluating the impact the updated standard will have on its financial statement disclosures.

In December 2023, the FASB issued ASU No. 2023-09, “Income Taxes (Topic 740): Improvements to Income Tax Disclosures” (“ASU 2023-09”). ASU 2023-09 expands disclosures in the rate reconciliation and requires disclosure of income taxes paid by jurisdiction. ASU 2023-09 is effective for fiscal years beginning after December 15, 2024. Early adoption is permitted. ASU 2023-09 should be applied prospectively; however, retrospective application is permitted. The Company is currently evaluating the impact the updated standard will have on its financial statement disclosures.
v3.24.3
Property and Equipment, Net
 9 Months Ended
Sep. 30, 2024
Property, Plant and Equipment [Abstract]  
Property and Equipment, Net Property and Equipment, Net
Depreciation and amortization expense was $1.0 million and $2.8 million for the three and nine months ended September 30, 2024, respectively, and $1.0 million and $2.8 million for the three and nine months ended September 30, 2023, respectively.

Property and equipment, net, includes the following amounts at September 30, 2024 and December 31, 2023:

(in thousands)Useful LifeSeptember 30, 2024December 31, 2023
Software
2 to 5 years
$198 $920 
Capitalized software development costs5 years17,895 12,263 
Computers and equipment3 years2,336 6,359 
Furniture and fixtures5 years426 3,988 
Leasehold improvements
3 to 10 years
10,228 12,312 
$31,083 $35,842 
Less: accumulated depreciation and amortization(10,045)(18,896)
Property and equipment, net$21,038 $16,946 
    
For both the nine months ended September 30, 2024 and 2023, the Company had non-cash investing activities of $0.6 million for capitalized stock-based compensation related to capitalized software development costs. Additionally, the Company recognized stock-based compensation expense through the amortization of capitalized stock-based compensation associated with capitalized software development costs of less than $0.1 million and $0.1 million for the three and nine months ended September 30, 2024, respectively, and none for both the three and nine months ended September 30, 2023.
v3.24.3
Revenues and Deferred Costs
 9 Months Ended
Sep. 30, 2024
Revenue from Contract with Customer [Abstract]  
Revenues and Deferred Costs Revenues and Deferred Costs
The Company derives the majority of its revenues from recurring monthly subscription fees charged for the use of its software-as-a-service (“SaaS”) subscription services. Subscription revenues are generally recognized as revenue over the term of the contract as a series of distinct SaaS services bundled into a single performance obligation. Clients are usually charged a one-time, upfront implementation fee and recurring annual and monthly access fees for the use of the online digital relationship banking solution. Implementation and integration of the digital banking platform is complex, and the Company has determined that the one-time, upfront services do not transfer a promised service to the client. As these services are not distinct, they are bundled into the SaaS series of services, and the associated fees are recognized on a straight-line basis over the subscription term. Other services include professional services and custom development.

The following table disaggregates the Company's revenue by major source for the three and nine months ended September 30, 2024 and 2023:

Three months ended September 30,
Nine months ended September 30,
(in thousands)2024202320242023
SaaS subscription services$82,054 $64,758 $233,437 $183,446 
Implementation services1,832 2,077 5,790 6,961 
Other services2,020 868 4,966 3,055 
Total revenues$85,906 $67,703 $244,193 $193,462 

The Company recognized approximately $6.5 million of revenue during the nine months ended September 30, 2024 that was included in deferred revenues in the accompanying condensed consolidated balance sheets as of the beginning of the reporting period. For those contracts that were wholly or partially unsatisfied as of September 30, 2024, the Company’s remaining performance obligation totaled approximately $1.3 billion. The Company expects to recognize approximately 47.0% of these remaining obligations as revenue over the next 24 months, an additional 35.4% in the next 25 to 48 months, and the remaining balance thereafter. This estimate does not include estimated consideration for excess user and transaction processing fees that the Company expects to earn under its subscription contracts.

Contract assets totaled $1.2 million and $1.5 million as of September 30, 2024 and December 31, 2023, respectively, which are included in other assets in the accompanying condensed consolidated balance sheets.

Deferred Cost Recognition

The Company capitalized $3.1 million and $6.0 million in deferred commissions costs during the three and nine months ended September 30, 2024, respectively, and $1.6 million and $4.4 million for the three and nine months ended September 30, 2023, respectively, and recognized amortization of $1.3 million and $3.8 million during the three and nine months ended September 30, 2024, respectively, and $1.0 million and $2.7 million during the three and nine months ended September 30, 2023, respectively. Amortization expense is included in sales and marketing expenses in the accompanying condensed consolidated statements of operations. Deferred commissions are considered costs to obtain a contract and are included in deferred costs in the accompanying condensed consolidated balance sheets in the amount of $23.4 million and $21.2 million as of September 30, 2024 and December 31, 2023, respectively.

The Company capitalized implementation costs of $2.4 million and $7.6 million during the three and nine months ended September 30, 2024, respectively, and $2.3 million and $6.4 million for the three and nine months ended September 30, 2023, respectively, and recognized
amortization of $1.4 million and $4.1 million during the three and nine months ended September 30, 2024, respectively, and $1.3 million and $3.6 million for the three and nine months ended September 30, 2023, respectively. Amortization expense is included in cost of revenues in the accompanying condensed consolidated statements of operations. These deferred costs are considered costs to fulfill client contracts and are included in deferred costs in the accompanying condensed consolidated balance sheets in the amount of $23.4 million and $19.8 million as of September 30, 2024 and December 31, 2023, respectively.

The Company periodically reviews the carrying amount of deferred costs to determine whether events or changes in circumstances have occurred that could impact the period of benefit. No material impairment losses were recognized in relation to these capitalized costs for the three and nine months ended September 30, 2024 and 2023.
v3.24.3
Accounts Receivable
 9 Months Ended
Sep. 30, 2024
Receivables [Abstract]  
Accounts Receivable Accounts Receivable
Accounts receivable includes the following amounts at September 30, 2024 and December 31, 2023:
September 30,December 31,
(in thousands)20242023
Trade accounts receivable$33,927 $30,111 
Unbilled receivables8,712 5,975 
Total receivables42,639 36,086 
Allowance for credit losses(27)(59)
Reserve for estimated credits(204)(528)
$42,408 $35,499 
v3.24.3
Accrued Liabilities
 9 Months Ended
Sep. 30, 2024
Payables and Accruals [Abstract]  
Accrued Liabilities Accrued Liabilities
Accrued liabilities consisted of the following at September 30, 2024 and December 31, 2023:
September 30,December 31,
(in thousands)20242023
Bonus accrual$10,733 $7,798 
Accrued vendor purchases121 174 
Commissions accrual1,072 2,026 
Accrued hosting services1,739 428 
Client credit liability484 660 
Accrued consulting and professional fees444 713 
Accrued tax liabilities584 1,166 
ESPP liability1,751 682 
Other accrued liabilities11,121 6,116 
Total accrued liabilities$28,049 $19,763 
v3.24.3
Debt
 9 Months Ended
Sep. 30, 2024
Debt Disclosure [Abstract]  
Debt Debt
On July 1, 2024, the Company entered into a Second Amendment (the “Second Amendment”) to the Company’s Amended and Restated Credit Agreement dated as of April 29, 2022 (as amended, the “Amended Credit Agreement”), with Silicon Valley Bank, a division of First-Citizens Bank & Trust Company, as administrative agent, and other lenders party thereto. The Second Amendment, among other things, (i) extended the maturity date of the Revolving Facility from April 29, 2026 to April 29, 2027, (ii) increased the amount of the Revolving Facility commitment by $65.0 million, for a total revolving loan commitment of $125.0 million, (iii) increased the accordion feature from $50.0 million to $100.0 million, (iv) modified certain existing covenants, including increasing the minimum trailing four quarters free cash flow requirement to $(25.0) million, and (v) for any fiscal quarter ending after the financial covenant trigger date (which was extended to April 28, 2026 or such earlier date as designated by the Company) (the “Financial Covenant Trigger Date”), replaced compliance with a fixed charge coverage ratio with compliance of a minimum interest coverage ratio of 3.0x. Revolving Facility loans under the Amended Credit Agreement may be voluntarily prepaid and re-borrowed. The Amended Credit Agreement previously provided for a term loan, which was fully repaid in December 2023 and cannot be re-borrowed. The Company has no outstanding borrowings as of September 30, 2024 related to the Amended Credit Agreement.

Obligations under the Amended Credit Agreement are guaranteed by the Company’s subsidiaries and secured by all or substantially all of the assets of the Company and its subsidiaries pursuant to an Amended and Restated Guarantee and Collateral Agreement. The Company has a standby letter of credit in the amount of $0.3 million, which serves as security under the lease relating to the Company’s office space that expires in 2033.

The Amended Credit Agreement contains customary affirmative and negative covenants. Before the Financial Covenant Trigger Date, the following covenants are applicable: (i) an annual recurring revenue growth covenant requiring the loan parties to have recurring revenues in any four consecutive fiscal quarter period in an amount that is 10% greater than the recurring revenues for the corresponding four consecutive quarter period in the previous year; and (ii) a liquidity (defined as the aggregate amount of cash in bank accounts subject to a control agreement plus availability under the Revolving Facility) covenant, requiring the loan parties to have liquidity, tested on the last day of each calendar month, of $20.0 million or more. After the Financial Covenant Trigger Date, the existing annual recurring revenue growth and liquidity financial covenants are no longer applicable, and the following covenants take effect: (i) a consolidated total leverage ratio requiring the ratio, as calculated at the last day of such fiscal quarter for the period of 12 consecutive months then ending, to be less than 3.50:1.00; and (ii) a consolidated interest coverage ratio requiring the
ratio, for any fiscal quarter ending as calculated at the last day of such fiscal quarter for the period of 12 consecutive months then ending, to be more than 3.00:1.00.

The Second Amendment revised the free cash flow covenant, as calculated at the last day of each fiscal quarter for the period of 12 consecutive months then ending, requiring free cash flow to be not less than $(25.0) million for the fiscal quarter ended September 30, 2024 and each fiscal quarter ending thereafter.

The Amended Credit Agreement also contains customary events of default, which if they occur, could result in the termination of commitments under the Amended Credit Agreement, the declaration that all outstanding loans are immediately due and payable in whole or in part, and the requirement to maintain cash collateral deposits in respect of outstanding letters of credit. The Company was in compliance with all covenants as of September 30, 2024.
v3.24.3
Stockholders' Equity
 9 Months Ended
Sep. 30, 2024
Share-Based Payment Arrangement [Abstract]  
Stockholders' Equity Stockholders' Equity
Equity Compensation Plans

Stock-based compensation expense was included in the condensed consolidated statements of operations as follows:
Three months ended September 30,
Nine months ended September 30,
(in thousands)2024202320242023
Cost of revenues$1,407 $1,507 $3,932 $4,140 
Research and development4,492 4,116 12,746 11,854 
Sales and marketing2,327 1,906 6,649 5,309 
General and administrative7,031 6,389 20,495 16,611 
Total stock-based compensation expenses$15,257 $13,918 $43,822 $37,914 
v3.24.3
Income Taxes
 9 Months Ended
Sep. 30, 2024
Income Tax Disclosure [Abstract]  
Income Taxes Income Taxes
The Company recorded an income tax benefit of less than $0.1 million and income tax expense of $0.4 million for the three and nine months ended September 30, 2024, respectively, resulting in an effective tax rate of 0.2% and (1.1)%, respectively, compared to income tax expense of less than $0.1 million and $0.3 million for the three and nine months ended September 30, 2023, respectively, resulting in an effective tax rate of (0.3)% and (0.6)%, respectively.

The Company’s effective tax rate for the three and nine months ended September 30, 2024 and 2023 differs from the statutory tax rate primarily due to the impact of the valuation allowance against its deferred tax assets and state tax expense.

The Company recognizes deferred tax assets and liabilities based on the estimated future tax effects of temporary differences between the financial statement basis and tax basis of assets and liabilities given the provisions of enacted tax law. Management reviews deferred tax assets to assess their future realization by considering all available evidence, both positive and negative, to determine whether a valuation allowance is needed for all or some portion of the deferred tax assets, using a “more likely than not” standard. The assessment considers, among other matters: historical losses, future reversals of taxable temporary differences, the duration of statutory carryback and carryforward periods, and ongoing prudent and feasible tax planning strategies. As a result, the Company has established a valuation allowance against most of its deferred tax assets as realization is not reasonably assured based upon a “more likely than not” threshold. The Company reassesses the realizability of deferred tax assets regularly, and it will adjust the valuation allowance as sufficient objective positive evidence becomes available.
v3.24.3
Fair Value of Financial Instruments
 9 Months Ended
Sep. 30, 2024
Fair Value Disclosures [Abstract]  
Fair Value of Financial Instruments Fair Value of Financial Instruments
The Company’s financial instruments consist primarily of cash, cash equivalents, marketable securities, accounts receivable and accounts payable. The carrying values of cash, cash equivalents, accounts receivable and accounts payable approximate their respective fair values due to the short-term nature of these instruments. Cash equivalents include amounts held in money market accounts that are measured at fair value using observable market prices. Marketable securities include debt securities that are measured at fair value using observable inputs.

The Company uses a three-tier fair value hierarchy, which prioritizes the inputs used in the valuation methodologies in measuring fair value:

Level 1. Quoted prices (unadjusted) in active markets for identical assets or liabilities.

Level 2. Significant other inputs that are directly or indirectly observable in the marketplace.

Level 3. Significant unobservable inputs that are supported by little or no market activity.

The Company evaluates its financial assets and liabilities subject to fair value measurements on a recurring basis to determine the appropriate level in which to classify them for each reporting period. The following tables summarize the Company’s financial assets measured at fair value as of September 30, 2024 and December 31, 2023 and indicate the fair value hierarchy of the valuation:
Fair Value at Reporting Date Using
(in thousands)September 30, 2024Level 1Level 2Level 3
Assets:
  Cash equivalents(1)
$71,497 $71,497 $— $— 
Marketable securities:
  Corporate bonds4,315 — 4,315 — 
  Commercial paper786 — 786 — 
  U.S. Treasury debt securities14,932 14,932 — — 
Total marketable securities20,033 14,932 5,101 — 
    Total Assets$91,530 $86,429 $5,101 $— 
(1) Includes insured cash sweep account, cash sweep account, money market account and money market funds that have investments primarily in U.S. Government Agency debt, U.S. Treasury debt, U.S. Treasury Repurchase Agreements, U.S. Government Agency Repurchase Agreements, and corporate bonds that have a maturity of three months or less from the original acquisition date.

Fair Value at Reporting Date Using
(in thousands)December 31, 2023Level 1Level 2Level 3
Assets:
  Cash equivalents(1)
$34,463 $34,463 $— $— 
Marketable securities:
  Corporate bonds16,206 — 16,206 — 
  Commercial paper7,279 — 7,279 — 
  U.S. government-sponsored enterprise securities3,500 — 3,500 — 
  U.S. Treasury debt securities22,067 22,067 — — 
  International debt securities2,144 — 2,144 — 
Total marketable securities51,196 22,067 29,129 — 
   Total Assets$85,659 $56,530 $29,129 $— 
(1) Includes insured cash sweep account, cash sweep account, money market account and money market funds that have investments primarily in U.S. Government Agency debt, U.S. Treasury debt, U.S. Treasury Repurchase Agreements, U.S. Government Agency Repurchase Agreements and corporate bonds that have a maturity of three months or less from the original acquisition date.
v3.24.3
Earnings Per Share
 9 Months Ended
Sep. 30, 2024
Earnings Per Share [Abstract]  
Earnings Per Share Earnings Per Share
Basic net loss per share attributable to common stockholders is computed by dividing net loss attributable to common stockholders by the weighted-average number of shares of common stock outstanding for the period. Because the Company has reported a net loss for the three and nine months ended September 30, 2024 and 2023, the number of shares used to calculate diluted net loss per share attributable to common stockholders is the same as the number of shares used to calculate basic net loss per share attributable to common stockholders for the period presented because the potentially dilutive shares would have been anti-dilutive if included in the calculation.

The computation of basic and diluted net loss per share attributable to common stockholders is as follows for the three and nine months ended September 30, 2024 and 2023:
Three months ended September 30,
Nine months ended September 30,
(in thousands, except shares and per share amounts)2024202320242023
Net loss$(9,442)$(15,476)$(33,192)$(50,200)
Weighted-average shares of common stock outstanding - basic and diluted99,435,002 94,675,358 98,165,903 93,477,486 
Net loss per common share - basic and diluted$(0.09)$(0.16)$(0.34)$(0.54)

The following potential shares of common stock were excluded from diluted net loss per share as the Company had a net loss in each of the periods presented:
As of September 30,
20242023
Stock options2,058,570 4,688,972 
Restricted Stock Units6,848,002 8,074,490 
ESPP72,849 94,635 
Total anti-dilutive common share equivalents8,979,421 12,858,097 
v3.24.3
Commitments and Contingencies
 9 Months Ended
Sep. 30, 2024
Commitments and Contingencies Disclosure [Abstract]  
Commitments and Contingencies Commitments and Contingencies
Legal Proceedings

The Company may become party to various legal actions during the ordinary course of business. Defending such proceedings is costly and can impose a significant burden on management and employees, it may receive unfavorable preliminary or interim rulings during litigation, and there can be no assurances that favorable final outcomes will be obtained. In addition, the Company’s industry is characterized by the existence of a large number of patents, copyrights, trademarks, trade secrets and other intellectual property and proprietary rights. Companies in our industry are often required to defend against litigation claims based on allegations of infringement or other violations of intellectual property rights. Furthermore, client agreements typically require the Company to indemnify clients against liabilities incurred in connection with claims alleging its solutions infringe the intellectual property rights of a third party. From time to time, the Company has been involved in disputes related to patent and other intellectual property rights of third parties, none of which has resulted in material liabilities. The Company expects these types of disputes may continue to arise in the future. Based upon present information, the Company believes that its liability, if any, arising from such pending legal proceedings, asserted legal claims and known potential legal claims, which are likely to be asserted, is not reasonably likely to be material to the Company’s financial position, results of operations, or cash flows, taking into account established accruals for estimated liabilities.
v3.24.3
Leases
 9 Months Ended
Sep. 30, 2024
Leases [Abstract]  
Leases Leases
The Company leases office space under non-cancellable operating leases for its corporate headquarters in Plano, Texas pursuant to a 10-year lease agreement, under which the Company leases approximately 125,468 square feet of office space with an initial term that expires on August 31, 2028, with the option to extend the lease for either two additional terms of five years each or one additional term of 10 years. Renewal options were not included in the right-of-use (“ROU”) asset and lease liability calculation.

On September 5, 2023, the Company entered into an amendment to its office lease, which, among other things, reduces the leased space in Plano, Texas from approximately 125,468 square feet to 83,939 square feet, effective December 31, 2023, and also extends the term for the remaining reduced leased space to August 31, 2033. The Company determined that the amendment would be treated as a lease modification. The modification resulted in a remeasurement of the operating lease ROU asset and lease liability, and the effect was an increase to the ROU asset and lease liability of $3.1 million and $2.7 million, respectively, as of December 31, 2023. In addition, the Company recorded a gain on lease modification of $0.4 million during the three months ended December 31, 2023, which was included in general and administrative expenses in the consolidated statements of operations.

Operating lease expense consisted of:
(in thousands)
Three months ended September 30,
Nine months ended September 30,
2024202320242023
Operating lease expense
$672 $745 $2,015 $2,313 
Short-term lease expense and other (1)
297 (22)729 611 
Total lease expense
$969 $723 $2,744 $2,924 
(1) Other lease expense includes variable lease expense. The three and nine months ended September 30, 2023 include sublease income and a gain on lease modification.

Supplemental Cash Flow Information
Nine months ended September 30,
Cash flow information (in thousands)
20242023
Cash paid for operating lease liabilities
$1,993 $2,924 
Non-cash adjustment to operating lease right-of-use assets from lease modification(1)
$— $3,108 
(1) For the nine months ended September 30, 2023, the non-cash adjustment includes an increase of $8.0 million related to the extension of the office space lease to 2033 for the remaining leased space, net of a $4.9 million decrease related to the reduction of the leased space effective December 31, 2023.

The future maturities of operating lease liabilities are as follows:

(in thousands)September 30, 2024
2024 (three months remaining)$672 
20252,707 
20262,648 
20272,620 
20282,777 
Thereafter14,981 
Total minimum lease payments26,405 
Less: present value discount(7,701)
Total lease liability balance$18,704 
v3.24.3
Goodwill and Other Intangibles
 9 Months Ended
Sep. 30, 2024
Goodwill and Intangible Assets Disclosure [Abstract]  
Goodwill and Other Intangibles Goodwill and Other Intangibles
Goodwill and intangible assets deemed to have an indefinite life are not amortized, but are reviewed annually for impairment of value or when indicators of a potential impairment are present. As part of the Company’s business planning cycle, the Company performs an annual goodwill impairment test in the fourth quarter of the fiscal year. There were no indications of impairment of goodwill noted as of September 30, 2024. Goodwill had a carrying value of $148.1 million as of both September 30, 2024 and December 31, 2023.

Total intangibles, net, consisted of the following as of September 30, 2024 and December 31, 2023:

As of September 30, 2024
(in thousands)Carrying ValueAccumulated AmortizationNet Carrying Value
Finite-lived:
       Customer Relationships$20,470 $(3,843)$16,627 
       Developed Technology27,700 (14,165)13,535 
       Tradenames750 (219)531 
Total amortizable intangible assets
48,920 (18,227)30,693 
Website domain name (Indefinite-lived)
25 — 25 
Total intangible assets$48,945 $(18,227)$30,718 

As of December 31, 2023
(in thousands)Carrying ValueAccumulated AmortizationNet Carrying Value
Finite-lived:
       Customer Relationships$20,470 $(2,820)$17,650 
       Developed Technology27,700 (10,151)17,549 
       Tradenames750 (167)583 
Total amortizable intangible assets
48,920 (13,138)35,782 
Website domain name (Indefinite-lived)
25 — 25 
Total intangible assets$48,945 $(13,138)$35,807 

Amortization expense recognized on intangible assets was $1.7 million and $5.1 million for the three and nine months ended September 30, 2024, respectively, and $1.7 million and $5.1 million for the three and nine months ended September 30, 2023, respectively.

The following table shows the estimated annual amortization expense of the definite-lived intangible assets for the next five years and thereafter (in thousands):
2024 (three months remaining)
$1,697 
20256,786 
20266,554 
20273,162 
20281,435 
Thereafter11,059 
$30,693 
v3.24.3
Pay vs Performance Disclosure - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Pay vs Performance Disclosure        
Net loss $ (9,442) $ (15,476) $ (33,192) $ (50,200)
v3.24.3
Insider Trading Arrangements
 3 Months Ended 9 Months Ended
Sep. 30, 2024
shares
Sep. 30, 2024
shares
Trading Arrangements, by Individual    
Non-Rule 10b5-1 Arrangement Adopted false  
Rule 10b5-1 Arrangement Terminated false  
Non-Rule 10b5-1 Arrangement Terminated false  
Alex Shootman [Member]    
Trading Arrangements, by Individual    
Material Terms of Trading Arrangement   On August 19, 2024, Alex Shootman, our Chief Executive Officer, adopted a trading plan intended to satisfy the affirmative defense conditions of Rule 10b5-1(c) under the Exchange Act. Subject to certain conditions, the trading plan provides for the sale of up to 450,000 shares of our common stock through March 5, 2026, for a duration of 564 days.
Name Alex Shootman  
Title Chief Executive Officer  
Rule 10b5-1 Arrangement Adopted true  
Adoption Date August 19, 2024  
Arrangement Duration 564 days  
Aggregate Available 450,000 450,000
v3.24.3
Summary of Significant Accounting Policies (Policies)
 9 Months Ended
Sep. 30, 2024
Accounting Policies [Abstract]  
Basis of Presentation and Consolidation
Basis of Presentation and Consolidation

The interim unaudited condensed consolidated financial statements have been prepared in accordance with generally accepted accounting principles in the United States of America (“GAAP”) for interim financial information. Accordingly, they do not include all of the information and footnotes required by GAAP for complete financial statements. All intercompany accounts and transactions are eliminated.

In the Company's opinion, the accompanying interim unaudited condensed consolidated financial statements have been prepared on the same basis as the audited consolidated financial statements and include all adjustments, consisting of normal, recurring adjustments, necessary to present fairly the financial position, results of operations and cash flows for the periods indicated. Certain information and disclosures normally included in the notes to the annual consolidated financial statements prepared in accordance with GAAP have been omitted from these interim unaudited condensed consolidated financial statements pursuant to the rules and regulations of the Securities and Exchange Commission (the “SEC”). Accordingly, these interim unaudited condensed consolidated financial statements should be read in conjunction with the consolidated financial statements and the accompanying notes for the fiscal year ended December 31, 2023, which are included in the Company's Annual Report on Form 10-K for the year ended December 31, 2023, filed with the SEC on February 29, 2024. Operating results for the three and nine months ended September 30, 2024 are not necessarily indicative of results that may be expected for any other interim period or for the year ending December 31, 2024.

The Company has no sources of other comprehensive income, and accordingly, net loss presented each period is the same as comprehensive loss.
Use of Estimates
Use of Estimates

The preparation of financial statements in conformity with GAAP requires management to make estimates and assumptions that affect the reported amounts of assets and liabilities and disclosure of contingent assets and liabilities at the date of the financial statements and the reported amounts of revenues and expenses during the reporting period. Actual results could differ from those estimates.

Significant estimates and assumptions include determining the timing and amount of revenue recognition and business combinations.
Recent Accounting Pronouncements
Recent Accounting Pronouncements

In November 2023, the Financial Accounting Standards Board (“FASB”) issued Accounting Standards Update (“ASU”) No. 2023-07, Segment Reporting (Topic 280): Improvements to Reportable Segment Disclosures. ASU No. 2023-07 amended the existing segment reporting requirements by requiring disclosure of the significant segment expenses based on how management internally views segment information and by allowing the disclosure of more than one measure of segment profit or loss, as well as by expanding the interim period segment requirements. The ASU also requires single-reportable segment entities to report the disclosures required under ASC Topic 280, Segment Reporting. ASU No. 2023-07 is effective for fiscal years beginning after December 15, 2023, and interim periods within fiscal years beginning after December 15, 2024. The Company is currently evaluating the impact the updated standard will have on its financial statement disclosures.

In December 2023, the FASB issued ASU No. 2023-09, “Income Taxes (Topic 740): Improvements to Income Tax Disclosures” (“ASU 2023-09”). ASU 2023-09 expands disclosures in the rate reconciliation and requires disclosure of income taxes paid by jurisdiction. ASU 2023-09 is effective for fiscal years beginning after December 15, 2024. Early adoption is permitted. ASU 2023-09 should be applied prospectively; however, retrospective application is permitted. The Company is currently evaluating the impact the updated standard will have on its financial statement disclosures.
v3.24.3
Property and Equipment, Net (Tables)
 9 Months Ended
Sep. 30, 2024
Property, Plant and Equipment [Abstract]  
Schedule of Property and Equipment, Net
Property and equipment, net, includes the following amounts at September 30, 2024 and December 31, 2023:
(in thousands)Useful LifeSeptember 30, 2024December 31, 2023
Software
2 to 5 years
$198 $920 
Capitalized software development costs5 years17,895 12,263 
Computers and equipment3 years2,336 6,359 
Furniture and fixtures5 years426 3,988 
Leasehold improvements
3 to 10 years
10,228 12,312 
$31,083 $35,842 
Less: accumulated depreciation and amortization(10,045)(18,896)
Property and equipment, net$21,038 $16,946 
v3.24.3
Revenues and Deferred Costs (Tables)
 9 Months Ended
Sep. 30, 2024
Revenue from Contract with Customer [Abstract]  
Schedule of Disaggregation of Revenue
The following table disaggregates the Company's revenue by major source for the three and nine months ended September 30, 2024 and 2023:

Three months ended September 30,
Nine months ended September 30,
(in thousands)2024202320242023
SaaS subscription services$82,054 $64,758 $233,437 $183,446 
Implementation services1,832 2,077 5,790 6,961 
Other services2,020 868 4,966 3,055 
Total revenues$85,906 $67,703 $244,193 $193,462 
v3.24.3
Accounts Receivable (Tables)
 9 Months Ended
Sep. 30, 2024
Receivables [Abstract]  
Schedule of Accounts Receivable, Net
Accounts receivable includes the following amounts at September 30, 2024 and December 31, 2023:
September 30,December 31,
(in thousands)20242023
Trade accounts receivable$33,927 $30,111 
Unbilled receivables8,712 5,975 
Total receivables42,639 36,086 
Allowance for credit losses(27)(59)
Reserve for estimated credits(204)(528)
$42,408 $35,499 
v3.24.3
Accrued Liabilities (Tables)
 9 Months Ended
Sep. 30, 2024
Payables and Accruals [Abstract]  
Schedule of Accrued Liabilities
Accrued liabilities consisted of the following at September 30, 2024 and December 31, 2023:
September 30,December 31,
(in thousands)20242023
Bonus accrual$10,733 $7,798 
Accrued vendor purchases121 174 
Commissions accrual1,072 2,026 
Accrued hosting services1,739 428 
Client credit liability484 660 
Accrued consulting and professional fees444 713 
Accrued tax liabilities584 1,166 
ESPP liability1,751 682 
Other accrued liabilities11,121 6,116 
Total accrued liabilities$28,049 $19,763 
v3.24.3
Stockholders' Equity (Tables)
 9 Months Ended
Sep. 30, 2024
Share-Based Payment Arrangement [Abstract]  
Schedule of Share-based Compensation Expense
Stock-based compensation expense was included in the condensed consolidated statements of operations as follows:
Three months ended September 30,
Nine months ended September 30,
(in thousands)2024202320242023
Cost of revenues$1,407 $1,507 $3,932 $4,140 
Research and development4,492 4,116 12,746 11,854 
Sales and marketing2,327 1,906 6,649 5,309 
General and administrative7,031 6,389 20,495 16,611 
Total stock-based compensation expenses$15,257 $13,918 $43,822 $37,914 
v3.24.3
Fair Value of Financial Instruments (Tables)
 9 Months Ended
Sep. 30, 2024
Fair Value Disclosures [Abstract]  
Schedule of Financial Assets Measured at Fair Value The following tables summarize the Company’s financial assets measured at fair value as of September 30, 2024 and December 31, 2023 and indicate the fair value hierarchy of the valuation:
Fair Value at Reporting Date Using
(in thousands)September 30, 2024Level 1Level 2Level 3
Assets:
  Cash equivalents(1)
$71,497 $71,497 $— $— 
Marketable securities:
  Corporate bonds4,315 — 4,315 — 
  Commercial paper786 — 786 — 
  U.S. Treasury debt securities14,932 14,932 — — 
Total marketable securities20,033 14,932 5,101 — 
    Total Assets$91,530 $86,429 $5,101 $— 
(1) Includes insured cash sweep account, cash sweep account, money market account and money market funds that have investments primarily in U.S. Government Agency debt, U.S. Treasury debt, U.S. Treasury Repurchase Agreements, U.S. Government Agency Repurchase Agreements, and corporate bonds that have a maturity of three months or less from the original acquisition date.

Fair Value at Reporting Date Using
(in thousands)December 31, 2023Level 1Level 2Level 3
Assets:
  Cash equivalents(1)
$34,463 $34,463 $— $— 
Marketable securities:
  Corporate bonds16,206 — 16,206 — 
  Commercial paper7,279 — 7,279 — 
  U.S. government-sponsored enterprise securities3,500 — 3,500 — 
  U.S. Treasury debt securities22,067 22,067 — — 
  International debt securities2,144 — 2,144 — 
Total marketable securities51,196 22,067 29,129 — 
   Total Assets$85,659 $56,530 $29,129 $— 
(1) Includes insured cash sweep account, cash sweep account, money market account and money market funds that have investments primarily in U.S. Government Agency debt, U.S. Treasury debt, U.S. Treasury Repurchase Agreements, U.S. Government Agency Repurchase Agreements and corporate bonds that have a maturity of three months or less from the original acquisition date.
v3.24.3
Earnings Per Share (Tables)
 9 Months Ended
Sep. 30, 2024
Earnings Per Share [Abstract]  
Schedule of Net Loss Per Share, Basic and Diluted
The computation of basic and diluted net loss per share attributable to common stockholders is as follows for the three and nine months ended September 30, 2024 and 2023:
Three months ended September 30,
Nine months ended September 30,
(in thousands, except shares and per share amounts)2024202320242023
Net loss$(9,442)$(15,476)$(33,192)$(50,200)
Weighted-average shares of common stock outstanding - basic and diluted99,435,002 94,675,358 98,165,903 93,477,486 
Net loss per common share - basic and diluted$(0.09)$(0.16)$(0.34)$(0.54)
Schedule of Antidilutive Securities
The following potential shares of common stock were excluded from diluted net loss per share as the Company had a net loss in each of the periods presented:
As of September 30,
20242023
Stock options2,058,570 4,688,972 
Restricted Stock Units6,848,002 8,074,490 
ESPP72,849 94,635 
Total anti-dilutive common share equivalents8,979,421 12,858,097 
v3.24.3
Leases (Tables)
 9 Months Ended
Sep. 30, 2024
Leases [Abstract]  
Schedule of Operating Lease Expense
Operating lease expense consisted of:
(in thousands)
Three months ended September 30,
Nine months ended September 30,
2024202320242023
Operating lease expense
$672 $745 $2,015 $2,313 
Short-term lease expense and other (1)
297 (22)729 611 
Total lease expense
$969 $723 $2,744 $2,924 
(1) Other lease expense includes variable lease expense. The three and nine months ended September 30, 2023 include sublease income and a gain on lease modification.

Supplemental Cash Flow Information
Nine months ended September 30,
Cash flow information (in thousands)
20242023
Cash paid for operating lease liabilities
$1,993 $2,924 
Non-cash adjustment to operating lease right-of-use assets from lease modification(1)
$— $3,108 
(1) For the nine months ended September 30, 2023, the non-cash adjustment includes an increase of $8.0 million related to the extension of the office space lease to 2033 for the remaining leased space, net of a $4.9 million decrease related to the reduction of the leased space effective December 31, 2023.
Schedule of Lessee, Operating Lease, Liability, Maturity
The future maturities of operating lease liabilities are as follows:

(in thousands)September 30, 2024
2024 (three months remaining)$672 
20252,707 
20262,648 
20272,620 
20282,777 
Thereafter14,981 
Total minimum lease payments26,405 
Less: present value discount(7,701)
Total lease liability balance$18,704 
v3.24.3
Goodwill and Other Intangibles (Tables)
 9 Months Ended
Sep. 30, 2024
Goodwill and Intangible Assets Disclosure [Abstract]  
Schedule of Finite-Lived Intangible Assets
Total intangibles, net, consisted of the following as of September 30, 2024 and December 31, 2023:

As of September 30, 2024
(in thousands)Carrying ValueAccumulated AmortizationNet Carrying Value
Finite-lived:
       Customer Relationships$20,470 $(3,843)$16,627 
       Developed Technology27,700 (14,165)13,535 
       Tradenames750 (219)531 
Total amortizable intangible assets
48,920 (18,227)30,693 
Website domain name (Indefinite-lived)
25 — 25 
Total intangible assets$48,945 $(18,227)$30,718 

As of December 31, 2023
(in thousands)Carrying ValueAccumulated AmortizationNet Carrying Value
Finite-lived:
       Customer Relationships$20,470 $(2,820)$17,650 
       Developed Technology27,700 (10,151)17,549 
       Tradenames750 (167)583 
Total amortizable intangible assets
48,920 (13,138)35,782 
Website domain name (Indefinite-lived)
25 — 25 
Total intangible assets$48,945 $(13,138)$35,807 
Schedule of Indefinite-Lived Intangible Assets
Total intangibles, net, consisted of the following as of September 30, 2024 and December 31, 2023:

As of September 30, 2024
(in thousands)Carrying ValueAccumulated AmortizationNet Carrying Value
Finite-lived:
       Customer Relationships$20,470 $(3,843)$16,627 
       Developed Technology27,700 (14,165)13,535 
       Tradenames750 (219)531 
Total amortizable intangible assets
48,920 (18,227)30,693 
Website domain name (Indefinite-lived)
25 — 25 
Total intangible assets$48,945 $(18,227)$30,718 

As of December 31, 2023
(in thousands)Carrying ValueAccumulated AmortizationNet Carrying Value
Finite-lived:
       Customer Relationships$20,470 $(2,820)$17,650 
       Developed Technology27,700 (10,151)17,549 
       Tradenames750 (167)583 
Total amortizable intangible assets
48,920 (13,138)35,782 
Website domain name (Indefinite-lived)
25 — 25 
Total intangible assets$48,945 $(13,138)$35,807 
Schedule of Definite-Lived Intangible Assets, Future Amortization Expense
The following table shows the estimated annual amortization expense of the definite-lived intangible assets for the next five years and thereafter (in thousands):
2024 (three months remaining)
$1,697 
20256,786 
20266,554 
20273,162 
20281,435 
Thereafter11,059 
$30,693 
v3.24.3
Property and Equipment, Net - Narrative (Details) - USD ($)
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Property, Plant and Equipment [Line Items]        
Depreciation expense $ 1,000,000 $ 1,000,000 $ 2,800,000 $ 2,800,000
Amortization of stock-based compensation 15,257,000 13,918,000 43,822,000 37,914,000
Software Development Costs        
Property, Plant and Equipment [Line Items]        
Stock based compensation capitalized     600,000 600,000
Amortization of stock-based compensation $ 100,000 $ 0 $ 100,000 $ 0
v3.24.3
Property and Equipment, Net - Schedule of Property and Equipment, Net (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Property, Plant and Equipment [Line Items]    
Property and equipment, gross $ 31,083 $ 35,842
Less: accumulated depreciation and amortization (10,045) (18,896)
Property and equipment, net 21,038 16,946
Software    
Property, Plant and Equipment [Line Items]    
Property and equipment, gross $ 198 920
Software | Minimum    
Property, Plant and Equipment [Line Items]    
Useful life (in years) 2 years  
Software | Maximum    
Property, Plant and Equipment [Line Items]    
Useful life (in years) 5 years  
Capitalized software development costs    
Property, Plant and Equipment [Line Items]    
Useful life (in years) 5 years  
Property and equipment, gross $ 17,895 12,263
Computers and equipment    
Property, Plant and Equipment [Line Items]    
Useful life (in years) 3 years  
Property and equipment, gross $ 2,336 6,359
Furniture and fixtures    
Property, Plant and Equipment [Line Items]    
Useful life (in years) 5 years  
Property and equipment, gross $ 426 3,988
Leasehold improvements    
Property, Plant and Equipment [Line Items]    
Property and equipment, gross $ 10,228 $ 12,312
Leasehold improvements | Minimum    
Property, Plant and Equipment [Line Items]    
Useful life (in years) 3 years  
Leasehold improvements | Maximum    
Property, Plant and Equipment [Line Items]    
Useful life (in years) 10 years  
v3.24.3
Revenues and Deferred Costs - Disaggregation of Revenue (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Disaggregation of Revenue [Line Items]        
Total revenues $ 85,906 $ 67,703 $ 244,193 $ 193,462
SaaS subscription services        
Disaggregation of Revenue [Line Items]        
Total revenues 82,054 64,758 233,437 183,446
Implementation services        
Disaggregation of Revenue [Line Items]        
Total revenues 1,832 2,077 5,790 6,961
Other services        
Disaggregation of Revenue [Line Items]        
Total revenues $ 2,020 $ 868 $ 4,966 $ 3,055
v3.24.3
Revenues and Deferred Costs - Narrative (Details) - USD ($)
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Dec. 31, 2023
Disaggregation of Revenue [Line Items]          
Revenue recognized during period     $ 6,500,000    
Remaining performance obligation, amount $ 1,300,000,000   1,300,000,000    
Contract assets 1,200,000   1,200,000   $ 1,500,000
Impairment loss on deferred costs 0 $ 0 0 $ 0  
Deferred Commissions Costs          
Disaggregation of Revenue [Line Items]          
Capitalized cost during period 3,100,000 1,600,000 6,000,000.0 4,400,000  
Amortization of capitalized costs 1,300,000 1,000,000.0 3,800,000 2,700,000  
Deferred commissions 23,400,000   23,400,000   21,200,000
Deferred Implementation Costs          
Disaggregation of Revenue [Line Items]          
Capitalized cost during period 2,400,000 2,300,000 7,600,000 6,400,000  
Amortization of capitalized costs 1,400,000 $ 1,300,000 4,100,000 $ 3,600,000  
Deferred commissions $ 23,400,000   $ 23,400,000   $ 19,800,000
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2024-10-01          
Disaggregation of Revenue [Line Items]          
Remaining performance obligation (as a percent) 47.00%   47.00%    
Remaining performance obligation, period 24 months   24 months    
Revenue, Remaining Performance Obligation, Expected Timing of Satisfaction, Start Date [Axis]: 2026-10-01          
Disaggregation of Revenue [Line Items]          
Remaining performance obligation (as a percent) 35.40%   35.40%    
Remaining performance obligation, period 2 years   2 years    
v3.24.3
Accounts Receivable (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Accounts, Notes, Loans and Financing Receivable [Line Items]    
Total receivables $ 42,639 $ 36,086
Allowance for credit losses (27) (59)
Reserve for estimated credits (204) (528)
Accounts receivable, net 42,408 35,499
Trade accounts receivable    
Accounts, Notes, Loans and Financing Receivable [Line Items]    
Total receivables 33,927 30,111
Unbilled receivables    
Accounts, Notes, Loans and Financing Receivable [Line Items]    
Total receivables $ 8,712 $ 5,975
v3.24.3
Accrued Liabilities (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Payables and Accruals [Abstract]    
Bonus accrual $ 10,733 $ 7,798
Accrued vendor purchases 121 174
Commissions accrual 1,072 2,026
Accrued hosting services 1,739 428
Client credit liability 484 660
Accrued consulting and professional fees 444 713
Accrued tax liabilities 584 1,166
ESPP liability 1,751 682
Other accrued liabilities 11,121 6,116
Total accrued liabilities $ 28,049 $ 19,763
v3.24.3
Debt (Details)
 3 Months Ended
Apr. 29, 2025
Jul. 01, 2024
USD ($)
Sep. 30, 2024
USD ($)
Apr. 29, 2022
USD ($)
Line of Credit | Second Amendment        
Debt Instrument [Line Items]        
Revenue growth requirement (as a percent)       10.00%
Liquidity requirement       $ 20,000,000
Line of Credit | Second Amendment | Forecast        
Debt Instrument [Line Items]        
Maximum consolidated total leverage ratio 3.50      
Minimum consolidated interest coverage ratio 3.00      
Line of Credit | Second Amendment | Minimum        
Debt Instrument [Line Items]        
Covenant, required free cash flow     $ (25,000,000)  
Revolving Credit Facility | Line of Credit | Second Amendment        
Debt Instrument [Line Items]        
Increase to maximum borrowing capacity   $ 65,000,000    
Line of credit, maximum borrowing capacity   125,000,000    
Increasing minimum trailing free cash flow requirement   $ (25,000,000)    
Fixed charge coverage ratio   3.0    
Revolving Credit Facility | Line of Credit | Second Amendment | Minimum        
Debt Instrument [Line Items]        
Accordion feature   $ 50,000,000    
Revolving Credit Facility | Line of Credit | Second Amendment | Maximum        
Debt Instrument [Line Items]        
Accordion feature   $ 100,000,000    
Revolving Credit Facility | Line of Credit | Amended Credit Agreement        
Debt Instrument [Line Items]        
Long term debt     0  
Standby Letters of Credit        
Debt Instrument [Line Items]        
Long term debt     $ 300,000  
v3.24.3
Stockholders' Equity - Schedule of Stock-based Compensation Expense (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]        
Total stock-based compensation expenses $ 15,257 $ 13,918 $ 43,822 $ 37,914
Cost of revenues        
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]        
Total stock-based compensation expenses 1,407 1,507 3,932 4,140
Research and development        
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]        
Total stock-based compensation expenses 4,492 4,116 12,746 11,854
Sales and marketing        
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]        
Total stock-based compensation expenses 2,327 1,906 6,649 5,309
General and administrative        
Share-based Payment Arrangement, Expensed and Capitalized, Amount [Line Items]        
Total stock-based compensation expenses $ 7,031 $ 6,389 $ 20,495 $ 16,611
v3.24.3
Income Taxes (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Income Tax Disclosure [Abstract]        
Income tax expense (benefit) $ (19) $ 39 $ 355 $ 323
Effective income tax rate (as a percent) 0.20% (0.30%) (1.10%) (0.60%)
v3.24.3
Fair Value of Financial Instruments (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Assets:    
Marketable securities $ 20,033 $ 51,196
Fair Value, Recurring    
Assets:    
Marketable securities 20,033 51,196
Total Assets 91,530 85,659
Fair Value, Recurring | Corporate bonds    
Assets:    
Marketable securities 4,315 16,206
Fair Value, Recurring | Commercial paper    
Assets:    
Marketable securities 786 7,279
Fair Value, Recurring | U.S. government-sponsored enterprise securities    
Assets:    
Marketable securities   3,500
Fair Value, Recurring | U.S. Treasury debt securities    
Assets:    
Marketable securities 14,932 22,067
Fair Value, Recurring | International debt securities    
Assets:    
Marketable securities   2,144
Fair Value, Recurring | Level 1    
Assets:    
Marketable securities 14,932 22,067
Total Assets 86,429 56,530
Fair Value, Recurring | Level 1 | Corporate bonds    
Assets:    
Marketable securities 0 0
Fair Value, Recurring | Level 1 | Commercial paper    
Assets:    
Marketable securities 0 0
Fair Value, Recurring | Level 1 | U.S. government-sponsored enterprise securities    
Assets:    
Marketable securities   0
Fair Value, Recurring | Level 1 | U.S. Treasury debt securities    
Assets:    
Marketable securities 14,932 22,067
Fair Value, Recurring | Level 1 | International debt securities    
Assets:    
Marketable securities   0
Fair Value, Recurring | Level 2    
Assets:    
Marketable securities 5,101 29,129
Total Assets 5,101 29,129
Fair Value, Recurring | Level 2 | Corporate bonds    
Assets:    
Marketable securities 4,315 16,206
Fair Value, Recurring | Level 2 | Commercial paper    
Assets:    
Marketable securities 786 7,279
Fair Value, Recurring | Level 2 | U.S. government-sponsored enterprise securities    
Assets:    
Marketable securities   3,500
Fair Value, Recurring | Level 2 | U.S. Treasury debt securities    
Assets:    
Marketable securities 0 0
Fair Value, Recurring | Level 2 | International debt securities    
Assets:    
Marketable securities   2,144
Fair Value, Recurring | Level 3    
Assets:    
Marketable securities 0 0
Total Assets 0 0
Fair Value, Recurring | Level 3 | Corporate bonds    
Assets:    
Marketable securities 0 0
Fair Value, Recurring | Level 3 | Commercial paper    
Assets:    
Marketable securities 0 0
Fair Value, Recurring | Level 3 | U.S. government-sponsored enterprise securities    
Assets:    
Marketable securities   0
Fair Value, Recurring | Level 3 | U.S. Treasury debt securities    
Assets:    
Marketable securities 0 0
Fair Value, Recurring | Level 3 | International debt securities    
Assets:    
Marketable securities   0
Cash Equivalents | Fair Value, Recurring    
Assets:    
Cash equivalents 71,497 34,463
Cash Equivalents | Fair Value, Recurring | Level 1    
Assets:    
Cash equivalents 71,497 34,463
Cash Equivalents | Fair Value, Recurring | Level 2    
Assets:    
Cash equivalents 0 0
Cash Equivalents | Fair Value, Recurring | Level 3    
Assets:    
Cash equivalents $ 0 $ 0
v3.24.3
Earnings Per Share - Computation of Net Loss Per Share (Details) - USD ($)
$ / shares in Units, $ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Earnings Per Share [Abstract]        
Net loss $ (9,442) $ (15,476) $ (33,192) $ (50,200)
Weighted-average shares of common stock outstanding - basic (in shares) 99,435,002 94,675,358 98,165,903 93,477,486
Weighted-average shares of common stock outstanding - diluted (in shares) 99,435,002 94,675,358 98,165,903 93,477,486
Net loss per common share - basic (in dollars per share) $ (0.09) $ (0.16) $ (0.34) $ (0.54)
Net loss per common share - diluted (in dollars per share) $ (0.09) $ (0.16) $ (0.34) $ (0.54)
v3.24.3
Earnings Per Share - Schedule of Antidilutive Securities (Details) - shares
 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]    
Total anti-dilutive common share equivalents (in shares) 8,979,421 12,858,097
Stock options    
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]    
Total anti-dilutive common share equivalents (in shares) 2,058,570 4,688,972
Restricted Stock Units    
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]    
Total anti-dilutive common share equivalents (in shares) 6,848,002 8,074,490
ESPP    
Antidilutive Securities Excluded from Computation of Earnings Per Share [Line Items]    
Total anti-dilutive common share equivalents (in shares) 72,849 94,635
v3.24.3
Leases - Narrative (Details)
$ in Thousands
 3 Months Ended 9 Months Ended
Dec. 31, 2023
USD ($)
ft²
Dec. 31, 2023
USD ($)
ft²
Sep. 30, 2024
USD ($)
ft²
additional_term
Sep. 30, 2023
USD ($)
Dec. 30, 2023
ft²
Lessee, Lease, Description [Line Items]          
Operating lease, term (in years)     10 years    
Office space (in square feet) | ft² 83,939 83,939 125,468   125,468
Increase in right of use assets $ 3,100        
Increase in lease liability $ 2,700        
Gain on lease modification   $ 400 $ 0 $ 375  
Office Space Lease, Five Year Additional Term          
Lessee, Lease, Description [Line Items]          
Operating lease, number of additional terms | additional_term     2    
Operating lease, additional term (in years)     5 years    
Office Space Lease, Ten Year Additional Term          
Lessee, Lease, Description [Line Items]          
Operating lease, number of additional terms | additional_term     1    
Operating lease, additional term (in years)     10 years    
v3.24.3
Leases - Operating Lease Expense (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Leases [Abstract]        
Operating lease expense $ 672 $ 745 $ 2,015 $ 2,313
Short-term lease expense and other 297 (22) 729 611
Total lease expense $ 969 $ 723 2,744 2,924
Cash paid for operating lease liabilities     1,993 2,924
Non-cash adjustment to operating lease right-of-use assets from lease modification     $ 0 3,108
Operating lease, right-of-use asset, modification adjustment, extension of lease term       8,000
Operating lease, right-of-use asset, modification adjustment, reduction in leased space       $ 4,900
v3.24.3
Leases - Schedule of Future Maturities of Operating Leases (Details)
$ in Thousands
Sep. 30, 2024
USD ($)
Leases [Abstract]  
2024 (three months remaining) $ 672
2025 2,707
2026 2,648
2027 2,620
2028 2,777
Thereafter 14,981
Total minimum lease payments 26,405
Less: present value discount (7,701)
Total lease liability balance $ 18,704
v3.24.3
Goodwill and Other Intangibles - Narrative (Details) - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Dec. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]          
Goodwill $ 148,050   $ 148,050   $ 148,050
Amortization of acquired intangibles $ 1,700 $ 1,700 $ 5,100 $ 5,100  
v3.24.3
Goodwill and Other Intangibles - Schedule of Total Intangibles, Net (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Finite-Lived Intangible Assets [Line Items]    
Carrying Value $ 48,920 $ 48,920
Accumulated Amortization (18,227) (13,138)
Net Carrying Value 30,693 35,782
Website domain name (Indefinite-lived) 25 25
Total carrying value, gross 48,945 48,945
Total net carrying value 30,718 35,807
Customer Relationships    
Finite-Lived Intangible Assets [Line Items]    
Carrying Value 20,470 20,470
Accumulated Amortization (3,843) (2,820)
Net Carrying Value 16,627 17,650
Developed Technology    
Finite-Lived Intangible Assets [Line Items]    
Carrying Value 27,700 27,700
Accumulated Amortization (14,165) (10,151)
Net Carrying Value 13,535 17,549
Tradenames    
Finite-Lived Intangible Assets [Line Items]    
Carrying Value 750 750
Accumulated Amortization (219) (167)
Net Carrying Value $ 531 $ 583
v3.24.3
Goodwill and Other Intangibles - Schedule of Future Amortization Expense (Details) - USD ($)
$ in Thousands
Sep. 30, 2024
Dec. 31, 2023
Goodwill and Intangible Assets Disclosure [Abstract]    
2024 (three months remaining) $ 1,697  
2025 6,786  
2026 6,554  
2027 3,162  
2028 1,435  
Thereafter 11,059  
Net Carrying Value $ 30,693 $ 35,782
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