DALLAS, Aug. 8, 2024
/PRNewswire/ -- Following its highly successful launch in 2023,
the CX Retail USA Exchange
returns for its second edition on September
24-25, 2024 at the Marriott Dallas Uptown, Texas. Bringing together customer experience
leaders from some of the USA's
biggest retail brands for two days of learning, discovery, and
networking, attendees will gain valuable insights into how to
remain competitive in today's volatile consumer landscape and adapt
CX strategies to meet and exceed fast-evolving customer
expectations.
At a time when retailers are increasingly recognizing the value
of their customer data, one pertinent agenda highlight is an
expert-led panel discussion featuring Nathalie Baier, Global Director of MarTech
Planning & Enablement at Under Armour, Kunal Banerjee, Senior Director of Product
Management – eCommerce at Target, and Tariq
Muhammad, Senior Director of Customer Service – Loyalty at
Verizon Consumer Group. The line-up of expert speakers will discuss
best practices for harnessing data to establish loyalty through
personalization in today's fickle customer landscape.
Another notable agenda highlight is a keynote presentation from
Board Director at GoPro, Former CEO at Gymboree, and Award-Winning
Author, Shaz Kahng. Shaz's session
on 'The Stunning Secrets to Transform Customer Experience' will
draw from her extensive experience of catalyzing consumer-focused
business transformation, demonstrating to delegates how excellence
and innovation in customer experience can meaningfully contribute
to sustainable business growth.
Commenting on the upcoming Exchange, Shaz Kahng stated that: "I think it's really
valuable for senior leaders to attend conferences like the CX
Retail USA Exchange for two
reasons: firstly, not only will you learn new ways of thinking and
new approaches which can be very valuable, but secondly – and even
more importantly – is that smaller conferences like these with
senior level CX leaders allow you to interact with each other,
exchange ideas, and engage in dialogue." You can watch Shaz Kahng's full interview with the CX Retail
USA Exchange team here:
https://youtu.be/9Uf4GrbKGF0
With advancements in technology moving at lightning speed and
post-pandemic consumers valuing experiential retail experiences
both in-store and through omnichannel engagement more than ever,
the agenda for the CX Retail USA
Exchange has been designed to address the need for retailers to
understand and adapt to transforming customer purchasing habits and
expectations. With a variety of activity formats including
peer-to-peer networking sessions, expert-led keynote presentations,
and interactive think tanks and roundtables, the event enables
customer and experience professionals to explore solutions to
retail's most pressing challenges from multiple different
viewpoints.
The CX Retail USA Exchange's
world-class speaker faculty is comprised of senior retail and
customer experience leaders from some of the USA's biggest and most recognizable brands,
including Walmart, Albertsons, Walgreens, and Lowe's. Attendees
will come away with a deeper understanding of today's customer and
fresh ideas for CX strategies to bring back to their own
organizations.
Attendance at the CX Retail USA
Exchange is by invitation only. For inquiries and to request an
invitation, please visit the event website or contact
info@exchangeevents.co.uk.
Join us in ushering in a new era of customer experience in
retail.
Media contacts: Julia Levin,
julia.levin@iqpcexchange.com
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SOURCE CX Retail USA
Exchange