Chatmeter Releases Industry’s First AI Survey Solution For Multi-Location Brands
2024年7月29日 - 9:30PM
Chatmeter, the leader in multi-location intelligence, today
announced the release of Surveys 2.0, a first-of-its-kind solution
from its Pulse Ai: Signals platform. This new AI-driven solution
provides multi-location businesses with a comprehensive 360° view
of customer insights by continuously analyzing survey data,
reviews, and social data together in real-time – a first in the
industry. This groundbreaking solution provides precise
understanding of customer advocacy behaviors and motivations at
both the location and enterprise level, setting a new standard in
survey intelligence for multi-location brands.
“We're thrilled to introduce Surveys 2.0, a game-changing tool
that finally empowers multi-location businesses to maximize the
value they get from customer surveys,” said John Mazur, CEO of
Chatmeter. “Understanding not only if but why customers recommend a
business or product to a friend or colleague is crucial in today's
competitive landscape. With Surveys 2.0, we're enabling businesses
to not only survey customers after each interaction, but also feed
the data into large language models to extract key insights and
patterns that traditional survey tools do not provide. The results
have been extraordinary, and proof that AI is a force multiplier
for customer intelligence.”
In today’s hyper-competitive local markets, multi-location
businesses must understand not just whether customers recommend
their company, but precisely why they do so. Recognizing this
critical need, Chatmeter has upgraded its Surveys solution,
seamlessly integrating survey data into its Pulse Ai platform. This
new enhancement enables businesses to analyze both quantitative and
qualitative questions, extracting the most pertinent insights
aligned with their strategic objectives.
“Chatmeter’s new Surveys 2.0 solution not only gives us
real-time insights from our surveys, but also a competitive edge by
identifying emerging trends and new customer preferences before our
competitors do,” said Richard Clarke, Senior Manager of Loyalty
& Guest Feedback at Northland Properties. “By leveraging AI to
analyze survey data in Signals, we’re able to make data-driven
decisions, reducing the reliance on guesswork and intuition. We
have never had this added capability with past survey solutions
before Chatmeter.”
“With Surveys 2.0, Chatmeter is setting a new standard for
survey analysis, providing businesses with the detailed, AI-driven
insights they need to thrive in a competitive market,” said
Chatmeter CTO Dan Cunningham. “Our advanced AI capabilities in
Surveys 2.0 make it possible for businesses to quickly identify key
insights from survey data, enabling faster and more effective
decision-making.”
To learn more about Chatmeter’s new Surveys 2.0 solution, visit
www.chatmeter.com/solutions/surveys.
ABOUT CHATMETERChatmeter is the multi-location intelligence
company reimagining customer connections and reputation management
through AI-powered deep listening. Chatmeter makes it easy for
multi-location brands to drive real-time impact through relevant
insights in critical moments that matter. Chatmeter understands the
challenges of multi-location, and omnichannel reputation
management, and has created a scaled platform that enables
end-to-end visibility for everyone, from local owners to executive
leadership. With a 93% customer retention rate, Chatmeter is the
brand reputation partner of choice across the retail, restaurant,
healthcare, and financial services industries, and more. For more
information, visit www.chatmeter.com.
MEDIA CONTACTAbby Sanders, PR Director Email:
asanders@chatmeter.com
A photo accompanying this announcement is available at
https://www.globenewswire.com/NewsRoom/AttachmentNg/be772669-0774-408b-8a2f-f6cd252313a6