Momentm: Providing Software Solutions for Health & Human
Services
CEDAR
RAPIDS, Iowa, June 19,
2024 /PRNewswire/ - The dedicated health and human
services software company, Momentm Technologies (Momentm),
launched their latest addition to their software suite, Call
Center.
Call Center is an intuitive call intake software solution for
NEMT brokerages. It is developed to optimize the trip booking
process within one simple, efficient application. Call Center
allows customer service representatives to reduce their average
call time and record accurate and reliable data without sacrificing
quality service.
"Call Center gave us a chance to rethink one of the most
important processes in NEMT: Call Intake, including potential time
saving opportunities. One feature I'm most excited to bring to the
market is telephony integration, which will expedite member lookup
and reduce average call times," says Joe
Tover, VP Technology.
Call Center's streamlined interface requires significantly fewer
clicks than processing trips using the original NovusMED solution.
For a call center doing 100,000 calls per month, staff can expect a
savings of at least 50 seconds on an average 8-minute call,
reducing the call intake time by over 10%.
"We are very excited to announce our new innovative solution
that revolutionizes the call intake process. Designed with input
from our industry partners, the intuitive, streamlined interface
and logical workflow promises to reduce call intake times and
increase the efficiency and accuracy of booking medical trips for
the country's most vulnerable," says Steve
Dewis, General Manager.
Momentm's Call Center is available now. NEMT brokers can
revolutionize their operations using this powerful software
solution that will grow as needs and goals change. Visit Momentm's
website to schedule a demo with one of Momentm's dedicated staff to
see how Call Center can help you with your brokerage.
Momentm is a dedicated Health & Human Services
Transportation software company, emerging with 30+ years of
experience from TripSpark and Trapeze. This new brand reflects the
commitment to addressing a key social determinant of health (SDOH),
namely non-emergency medical transportation (NEMT). This
includes providing software solutions for many market segments
including Managed Care Organizations, brokers, transportation
providers, PACE, IDD and health groups.
Website: www.momentmtech.com
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SOURCE Momentm Technologies