HOUSTON, April 23, 2024 /PRNewswire/ -- HomeSafe Alliance
has successfully completed the inaugural moves of the Global
Household Goods Contract (GHC), using advanced technology, a
digital moving portal and personalized customer service to
transform the move experience for military families. HomeSafe's
program launched in the areas of San
Diego, California, and Seattle,
Washington. These historic first moves represent a
significant milestone as HomeSafe is on track to become the
exclusive household move management service provider for the U.S.
Armed Forces, Department of Defense and the U.S. Coast Guard.
"Military families sacrifice so much in their service to our
country, and starting now, they no longer need to sacrifice a
quality move experience," Bobby
Nicholson, CEO of HomeSafe Alliance, said during a
ribbon-cutting ceremony to mark the first GHC moves. "With this
launch of the HomeSafe program, we are honored to deliver
exceptional moves to service members and their families."
HomeSafe revolutionizes the military move experience with
best-in-class customer service and innovative technology.
HomeSafe's approach features centralized customer care available 24
hours a day, 7 days a week via call, text, email or live chat. The
HomeSafe technology platform, HomeSafe Connect, serves as
the customer's move portal for accessing valuable information and
receiving real-time updates. Highlights include a customized
electronic dashboard, a virtual pre-move survey option, a highly
accurate digital inventory, geo-fencing technology and a
streamlined electronic claims process.
Joyce Van Lines, one of
HomeSafe's hundreds of partner service providers, hosted the GHC
ribbon-cutting ceremony before performing one of the first GHC
moves in San Diego. Joyce Van Lines has been providing the highest
level of elite service since 1981, and the company shares
HomeSafe's commitment to accountability, passion for excellence and
pride in offering world-class service to military members.
HomeSafe's service provider network grows every day with trusted
industry partners dedicated to providing outstanding military
moves.
In addition to the San Diego
and Seattle areas, HomeSafe's
program will soon launch in the initial go-live locations of
Norfolk, Virginia, Jacksonville, North Carolina, and Camp Pendleton, California. U.S.
Transportation Command (USTRANSCOM), which awarded the GHC to
HomeSafe, selected 14 initial installations in the go-live regions
for the first GHC moves.
"[The GHC] is going to help us achieve standardization and
integration and capacity management that we can't achieve today,
accountability with defined standards with trained personnel,
modern digital management tools where you can do the move on your
iPhone, enhanced communications and simplified claims," said the
U.S. Transportation Commander Gen. Jacqueline Van Ovost during the 2024 House Armed
Services Posture Hearing. "It's going to be a radically different
experience."
HomeSafe continues to receive additional military move shipment
requests from U.S. Service Branches. In full support of
USTRANSCOM's deliberate phase-in of the GHC, HomeSafe will service
a limited initial volume of shipments to allow the new system to
experience data flow, troubleshoot any issues that arise and ensure
the highest quality service. At the conclusion of the 2024 peak
moving season, the Department of Defense will continue the GHC
phase-in by increasing volume at the initial phase-in locations as
well as expanding to other locations across the U.S. Plans call for
a continued increase in the volume of domestic shipments into
2025.
For photos and videos from our first moves – including our GHC
launch ribbon-cutting ceremony – please click here.
For more information, visit www.homesafealliance.com.
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SOURCE HomeSafe Alliance