PagerDuty Inc (PD)

PagerDuty Appoints Eric Prengel as Chief Financial OfficerJune 22, 2026 4:05 PM
Business WireHoward Wilson Retires as Chief Financial OfficerPagerDuty, Inc. (NYSE:PD), a leader in AI-first operations management, today announced that Eric Prengel has joined the company as Chief Financial Officer. Prengel will oversee our Finance and Business Operations organization at PagerDuty, including all Finance and Accounting Functions, Global Business Operations, Corporate Strategy, Corporate Development, and Investor Relations with a focus on advancing business objectives as PagerDuty enters its next phase of growth.This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260622580002/en/Eric Prengel, Chief Financial Officer, PagerDutyPrengel succeeds Howard Wilson who is retiring before the end of the second quarter of fiscal 2027, ending July 31, 2026.“We are thrilled to welcome as CFO, a financial leader who seamlessly combines operational discipline with a sharp, strategic mindset,” said John DiLullo, CEO, PagerDuty. “Eric's foundational background leading public company financial teams together with his distinguished accomplishments as an investment banker, give him a unique strategic focus and a deep understanding of how to drive value for customers and shareholders. His comprehensive financial expertise and passion for technology make him the perfect fit to help scale our organization and drive long-term shareholder value.”Prengel joins PagerDuty with more than 20 years of leadership experience in technology, investment banking, and management consulting organizations, including Elastic, JPMorgan, Deutsche Bank, Thomas Weisel Partners, and Stern Stewart & Co.“Joining PagerDuty at this pivotal moment is truly the opportunity of a lifetime,” said Eric Prengel, Chief Financial Officer at PagerDuty. “PagerDuty is already an incredible leader in incident management, and helping lead this team through its initial public offering and now joining as our CFO is a professional dream come true. With the massive momentum behind our AI offerings and a strong footprint of 36,000 global customers, I am incredibly energized to work with John and the leadership team to accelerate our profitable growth and deliver massive, durable value for both our customers and shareholders.”Prengel earned his bachelor’s degree from the University of Pennsylvania in economics.About PagerDuty Inc.PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Operations Cloud acts as the central control plane for the modern enterprise - orchestrating AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Learn more and try it for free at www.pagerduty.com.The PagerDuty Operations CloudThe PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle - from detection to resolution, providing resilience at scale. Designed for mission-critical operations, the platform empowers teams to identify and diagnose disruptions in real time, mobilizing the right teams to quickly streamline workflows to solve digital issues before they become incidents. The PagerDuty Operations Cloud is essential for delivering flawless, always-on digital experiences that organizations and consumers expect today.View source version on businesswire.com: https://www.businesswire.com/news/home/20260622580002/en/Media Contact:
Amberly Asay Janke
media@pagerduty.comInvestor Contact:
investor@pagerduty.comSOURCE PagerDuty Original: PagerDuty Appoints Eric Prengel as Chief Financial Officer

PagerDuty Report Finds Two-Thirds (66%) of Office Professionals Have Used Unauthorized AI Tools at WorkJune 11, 2026 8:00 AM
Business Wire Three-quarters of office professionals (75%) say they would be likely to look for a new job that offered better AI skills development, a figure that climbs to 80% at companies with $1 billion or more in revenue PagerDuty, Inc. (NYSE: PD), a leader in AI-first operations management, today published an international survey which illustrates a growing disconnect between employee AI adoption and corporate governance. Left unaddressed, that gap generates measurable risks around data security, workforce trust and talent retention. The PagerDuty Shadow AI Survey was conducted among 1,250 office professionals at organizations with annual revenue of $500 million or more, in non-IT and technology roles, across Australia, Japan, the United Kingdom, and the United States. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260611896863/en/The PagerDuty Shadow AI Survey examines how office professionals across four global markets are adopting and using AI while circumventing AI policies at work, and what such behavior means for organizations navigating AI governance, security, and workforce development. To read the full report, including survey findings and methodology, please visit here. Proliferation of AI Tools - Workplace Policies Lag Office professionals are growing increasingly confident in their AI expertise, but company policies appear to hinder their adoption of AI tools: According to the findings, two-thirds of office professionals report having used AI tools or services at work even though they believed doing so was not permitted under company policy. Among those who used AI tools that may not have been allowed, more than half (53%) received informal feedback or guidance to discontinue use, while only 48% faced formal consequences, such as a warning or disciplinary action. Respondents are eager to grow their careers with AI but are feeling stifled at the office. 77% believe their companies’ restrictions or policies on AI usage are limiting their professional growth or career mobility, and 75% say they would be likely to look for a new job that offered better AI skills development. This figure climbs to 80% at companies with $1 billion or more in revenue. Sharing Confidential Information with LLMs A clear majority of office professionals (88%) have shared work-related information with public AI tools such as ChatGPT, Claude, or Gemini. This widespread exposure includes 43% who have shared emails and other types of correspondence, 40% who have shared meeting notes or summaries, and 34% who have input customer data or information. Additionally, 31% of workers have shared financial information or confidential company documents and strategies. Additional key findings from the PagerDuty Shadow AI Survey include: A Majority of Employees (72%) believe they know AI better than their own tech teams. That figure rises to 80% at billion-dollar enterprises. Senior leaders (77%) are more likely to feel this way than mid-level managers or below (66%). Policies are inconsistent and widely perceived as unequal. While 86% of respondents work at organizations they believe have AI policies in place, more than four in five (81%) believe leadership operates under a different set of rules than the rest of the company when it comes to AI. Employees at larger organizations, by both revenue and headcount, are more likely (85% each) to perceive this double standard. Personal AI use is driving adoption at work. Nearly nine in 10 office professionals (89%) who have used AI for work say they first encountered the tool in their personal lives. Once adopted, AI use skews heavily toward work: 79% report using AI more often on the job than at home. “When over 30% of employees are putting confidential company data into public models, 'Shadow AI' becomes a massive enterprise liability,” said Tim Armandpour, CTO at PagerDuty. “We know the demand for AI is there because we see it in our own platform - PagerDuty customers are increasingly leveraging our AI and agentic products to solve complex operational challenges securely. The goal for any executive today should not be to slow down AI adoption, but to redirect that energy into proven platforms that offer governance and automation at scale.” Additional Resources Read more about the survey findings on the PagerDuty blog. Download the full report here. About PagerDuty PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Operations Cloud acts as the central control plane for the modern enterprise - orchestrating AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Learn more and try it for free at www.pagerduty.com. The PagerDuty Operations Cloud The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle - from detection to resolution, providing resilience at scale. Designed for mission-critical operations, the platform empowers teams to identify and diagnose disruptions in real time, mobilizing the right teams to quickly streamline workflows to solve digital issues before they become incidents. The PagerDuty Operations Cloud is essential for delivering flawless, always-on digital experiences that organizations and consumers expect today. FAQs What is the PagerDuty Shadow AI Survey? The PagerDuty Shadow AI Survey examines how office professionals across four global markets are adopting and using AI while circumventing AI policies at work, and what such behavior means for organizations navigating AI governance, security, and workforce development. What is the key theme of the survey? The survey illustrates how employee AI adoption has outpaced corporate policy at large organizations, potentially creating measurable risks around data security, workforce equity, and talent retention. Who was included in the survey? The survey was conducted by Wakefield Research among 1,250 office professionals working at companies with a minimum annual revenue of $500 million, excluding IT and technology roles. What regions are represented across the survey data? The survey was conducted in four markets: the United States (n=500), United Kingdom (n=250), Australia (n=250), and Japan (n=250).   View source version on businesswire.com: https://www.businesswire.com/news/home/20260611896863/en/ Media Contact
Amberly Asay Janke
media@pagerduty.com SOURCE PagerDuty Original: PagerDuty Report Finds Two-Thirds (66%) of Office Professionals Have Used Unauthorized AI Tools at Work

PagerDuty Expands Australia Footprint with Exclusive Distribution Agreement with Ingram MicroJune 8, 2026 6:00 PM
Business Wire PagerDuty, Inc. (NYSE:PD), a global leader in AI-first operations management, today announced Ingram Micro as its first and only authorised distributor in Australia, marking a significant expansion of PagerDuty’s regional channel strategy. The strategic agreement will include PagerDuty leveraging Ingram Micro’s established distribution network, Xvantage™ AI-driven platform and partner ecosystem to accelerate adoption of its AI-powered PagerDuty Operations Cloud platform. Customers will benefit from a collaboration designed to enable solution providers across the region to build customised resilient operational environments tailored to their needs. This alliance directly addresses these needs by improving procurement simplicity, enhancing partner enablement and accelerating time-to-value for enterprise customers in Australia. Enterprise customers will also have access to PagerDuty technology integrated with complementary solutions across observability, IT service management (ITSM), security, DevOps and customer service solutions available within Ingram Micro’s portfolio. As many organisations across all sectors — including financial services, healthcare, telecommunications, retail and eCommerce — face mounting pressure to maintain uptime and operational resilience, mature incident management and AI-driven operations have become business-critical. As part of the distribution agreement, Ingram Micro will onboard PagerDuty into its Australia line card and cloud marketplaces. Additionally, both companies will collaborate on partner recruitment and enablement. Solution bundling with adjacent technologies, including observability and IT operations management tools, will help enable partners to deliver integrated, best-in-breed solutions to their enterprise customers. Supporting Quotes “Australia represents a high-growth, innovation-driven market where organisations are managing increasingly complex, always-on digital environments,” said Callum Eade, vice president of Sales, APAC at PagerDuty. “By appointing Ingram Micro as our exclusive distributor in the region, we’re strengthening our commitment to partners and customers, delivering a scalable distribution model, deeper enablement and faster access to the PagerDuty Operations Cloud to help enterprises build resilience into their digital operations.” This relationship will allow us to build a partner community our customers can rely on — collaborating with trusted advisors who help enterprises design and operate resilient digital environments,” said Pip Health, Channel and Alliances Lead, APAC at PagerDuty. “Through Ingram Micro’s expansive network, PagerDuty can improve partner economics, accelerate deal velocity and help customers adopt PagerDuty’s leading incident management platform — building resilience, agility and confidence into mission-critical operations.” John Brown, Senior General Manager, Strategy, AI and Emerging Vendors at Ingram Micro said, “PagerDuty’s leadership in AI-powered digital operations significantly strengthens our portfolio across observability, incident management, and DevOps. Together with our Australian partners, we deliver resilient solutions that help local businesses minimise downtime and keep critical systems running reliably.” About PagerDuty PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Operations Cloud acts as the central control plane for the modern enterprise - orchestrating AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Learn more and try it for free at www.pagerduty.com. The PagerDuty Operations Cloud The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle - from detection to resolution, providing resilience at scale. Designed for mission-critical operations, the platform empowers teams to identify and diagnose disruptions in real time, mobilizing the right teams to quickly streamline workflows to solve digital issues before they become incidents. The PagerDuty Operations Cloud is essential for delivering flawless, always-on digital experiences that organizations and consumers expect today. View source version on businesswire.com: https://www.businesswire.com/news/home/20260608767312/en/ Media Contact
Amberly Asay Janke
media@pagerduty.com SOURCE PagerDuty Original: PagerDuty Expands Australia Footprint with Exclusive Distribution Agreement with Ingram Micro

PagerDuty to Present at the Bank of America Securities 2026 Global Technology ConferenceJune 1, 2026 8:51 AM
Business Wire PagerDuty, Inc. (NYSE:PD), a leader in AI-first operations management, today announced that members of its management team will present at the Bank of America Securities 2026 Global Technology Conference on Tuesday, June 2, at 2:00 p.m. Pacific Time (5:00 p.m. Eastern Time). A live webcast and replay will be available for a limited time on PagerDuty’s investor relations events page at investor.pagerduty.com. About PagerDuty, Inc. PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Operations Cloud acts as the central control plane for the modern enterprise - orchestrating AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Learn more and try it for free at www.pagerduty.com. The PagerDuty Operations Cloud The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle - from detection to resolution, providing resilience at scale. Designed for mission-critical operations, the platform empowers teams to identify and diagnose disruptions in real time, mobilizing the right teams to quickly streamline workflows to solve digital issues before they become incidents. The PagerDuty Operations Cloud is essential for delivering flawless, always-on digital experiences that organizations and consumers expect today. View source version on businesswire.com: https://www.businesswire.com/news/home/20260601547958/en/ Investor Relations Contact:
Paul Underwood
investor@pagerduty.com SOURCE PagerDuty Original: PagerDuty to Present at the Bank of America Securities 2026 Global Technology Conference

PagerDuty Announces First Quarter Fiscal 2027 Financial ResultsMay 28, 2026 4:05 PM
Business Wire First quarter revenue increased 1% year over year to $121 million Annual Recurring Revenue ("ARR") remained flat year over year at $496 million First quarter operating income was $9 million; non-GAAP operating income was $30 million Net income was $10 million, representing the fourth consecutive quarter of GAAP profitability Announced $100 million share repurchase program John DiLullo named as Chief Executive Officer and Jennifer Tejada transitions to Executive Chair of Board of Directors PagerDuty, Inc. (NYSE:PD), a leader in AI-first operations management, today announced financial results for the first quarter of fiscal 2027, ended April 30, 2026. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260528962339/en/ “Our Q1 results exceeded guidance for both revenue and non-GAAP operating margin, reflecting continued execution against our strategic and operational priorities,” said Jennifer Tejada, Executive Chair, PagerDuty. “Our expanding AI offers and the introduction of the new Operations Cloud usage-based package, further strengthens our platform and positions PagerDuty to accelerate long-term growth.” Tejada continued, “John is off to a great start in leading PagerDuty through its next chapter with a strong foundation, meaningful product and business momentum and a significant opportunity ahead.” First Quarter Fiscal 2027 Financial Highlights Revenue was $121.0 million, an increase of 1.0% year over year. Operating income was $9.2 million; operating margin was 7.6%. Non-GAAP operating income was $29.7 million; non-GAAP operating margin was 24.6%. Net income was $10.2 million, representing the Company's fourth consecutive quarter of GAAP profitability. Net income per diluted share attributable to PagerDuty, Inc. common stockholders was $0.13. Non-GAAP net income per diluted share attributable to PagerDuty, Inc. common stockholders was $0.32. Net cash provided by operating activities was $44.3 million; free cash flow was $41.2 million. Cash, cash equivalents, and investments were $444.0 million as of April 30, 2026. The section titled “Non-GAAP Financial Measures” below contains a description of the non-GAAP financial measures and reconciliations between GAAP and non-GAAP financial information. First Quarter and Recent Highlights ARR as of April 30, 2026 remained flat year over year at $496 million. Customers with ARR over $100 thousand grew 1% to 860 as of April 30, 2026, compared to 848 as of April 30, 2025. Dollar-based net retention rate was 97% as of April 30, 2026, compared to 104% as of April 30, 2025. Total paid customers were 15,380 as of April 30, 2026, compared to 15,247 as of April 30, 2025. Paid and free customers totaled more than 36,000 as of April 30, 2026, representing approximately 14% growth since April 30, 2025. Remaining performance obligations were $441 million as of April 30, 2026. Of this amount, the Company expects to recognize revenue of approximately $316 million, or 72%, over the next 12 months, $100 million, or 23%, over months 13 to 24, and the remainder thereafter. Lands and expands include: The Boston Consulting Group, Coreweave, Inc., The Gap, Inc., General Motors Company, LightSpun, Palo Alto Networks, Inc., and Vodafone Group Public Limited Company. Appointed John DiLullo as Chief Executive Officer and announced Jennifer Tejada’s transition to Executive Chair of Board of Directors after serving as CEO since 2016. Announced the expansion of PagerDuty’s AI integration ecosystem, with strategic partnerships with Anthropic, Cursor, and LangChain. Announced enhancements to the PagerDuty Advance SRE Agent. Features new automated triage capabilities triggered directly from a team’s automated workflows to accelerate incident response. Named a Leader and Outperformer in 2026 Gigaom Radar for IT Incident Response Platforms for Fourth Consecutive Year. Published the 2026 State of AI-First Operations Report, which illustrates how the financial state of extended service disruption has made operational resilience a top priority. Approved for the 2026 Trust Radius - Trusted Seller verification marking PagerDuty as one of the elite companies on TrustRadius. Named a finalist for the Best Technology for Good Initiative Category in the 2026 Halo Awards. Received silver in the 2026 American Business Awards for Corporate Social Responsibility Program of the Year. Recognized as a finalist for six Inspiring Workplaces in 2026: Latin America, Europe, UK & Ireland, North America, Australia & New Zealand, and Asia. Announced PagerDuty’s latest Impact cohort including grants to eight nonprofits focused on healthcare, humanitarian and crisis-response. Financial Outlook For the second quarter of fiscal 2027, PagerDuty currently expects: Total revenue of $122.0 million - $124.0 million. Non-GAAP net income per diluted share attributable to PagerDuty, Inc. common stockholders of $0.29 - $0.31 assuming approximately 78 million diluted shares and a non-GAAP tax rate of 20%. For the full fiscal year 2027, PagerDuty currently expects: Total revenue of $488.5 million - $496.5 million, consistent with previous guidance. Non-GAAP net income per diluted share attributable to PagerDuty, Inc. common stockholders of $1.27 - $1.32 (up from $1.23 - $1.28) assuming approximately 79 million diluted shares and a non-GAAP tax rate of 20%. These statements are forward-looking and actual results may differ materially. Please refer to the section titled "Forward-Looking Statements" below for information on the factors that could cause our actual results to differ materially from these forward-looking statements. PagerDuty has not reconciled its expectations as to non-GAAP net income per share attributable to PagerDuty, Inc. common stockholders to GAAP net loss per share attributable to PagerDuty, Inc. common stockholders because certain reconciling items such as stock-based compensation expense, employer taxes related to employee stock transactions, acquisition-related expenses, restructuring costs, gains or losses on extinguishment of convertible senior notes, adjustment attributable to redeemable non-controlling interest, and income tax effects and adjustments are out of PagerDuty's control or cannot be reasonably predicted. Accordingly, such reconciliation is not available without unreasonable effort. However, it is important to note that these reconciling items could have a significant effect on PagerDuty's future GAAP results. Conference Call Information PagerDuty will host a conference call and live webcast (Zoom meeting ID 977 8380 9980) for analysts and investors at 2:00 p.m. Pacific Time on May 28, 2026. For audio only, the dial-in number 1-312-626-6799 may be used. This news release with the financial results will be accessible from PagerDuty’s website at investor.pagerduty.com prior to the conference call. A live webcast of the conference call will be accessible from the PagerDuty investor relations website at investor.pagerduty.com. Supplemental Financial and Other Information Supplemental financial and other information can be accessed through PagerDuty’s investor relations website at investor.pagerduty.com. PagerDuty uses the investor relations section on its website as the means of complying with its disclosure obligations under Regulation FD. Accordingly, we recommend that investors monitor PagerDuty’s investor relations website in addition to following PagerDuty’s press releases, SEC filings, social media, including PagerDuty’s LinkedIn account (https://www.linkedin.com/company/482819), X (formerly Twitter) account @pagerduty, and Facebook page (facebook.com/pagerduty), and public conference calls and webcasts. Forward-Looking Statements This press release and the related webcast contains “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, statements regarding our future financial and operational performance and outlook, and strategies, objectives, opportunity, expectations and market positioning. Words such as “expect,” “extend,” “anticipate,” “should,” “believe,” “hope,” “target,” “project,” “accelerate,” “goals,” “estimate,” “potential,” “predict,” “may,” “will,” “might,” “could,” “intend,” “shall,” and variations of these terms or the negative of these terms and similar expressions are intended to identify these forward-looking statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond our control. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks and other factors detailed in our Annual Report on Form 10-K filed with the Securities and Exchange Commission ("SEC") on March 12, 2026. Additional information will be made available in our Quarterly Report on Form 10-Q for the quarter ended April 30, 2026 and other filings and reports that we may file from time to time with the SEC. In particular, the following risks and uncertainties, among others, could cause results to differ materially from those expressed or implied by such forward-looking statements: our ability to maintain or increase profitability; our ability to sustain or increase growth and effectively manage changes in our business and industry; our ability to attract new customers and retain and sell additional functionality and services to our existing customers; our ability to attract and retain executives and employees we need to support our operations and growth; our dependence on a majority of our revenue from a single product; our ability to compete effectively in an increasingly competitive market; the impact of seasonality on our business; our ability to adapt and respond effectively to rapidly developing technology; our ability to effectively develop and expand our marketing and sales capacities; our ability to enhance and improve our platform or develop new functionality or use cases; the effect of unfavorable conditions in our industry or the global economy, or reductions in information technology spending, on our business and results of operations; adverse consequences that could arise as a result of international trade policies, geopolitical developments, and macroeconomic conditions, including tariffs, sanctions, trade barriers and global instability; the accuracy of our estimates of market opportunity and forecasts of market growth; our assumptions and limitations to which ARR and certain other operational data are subject that may cause such metrics to not provide an accurate indication of actual performance or future results; adverse consequences that could result from any compromise of our information technology systems or those of third parties with whom we work or our data; adverse consequences that could result from any interruptions or delays in performance of our service; and our ability to maintain the compatibility of our platform with third party applications that our customers use in their businesses. Past performance is not necessarily indicative of future results. The forward-looking statements included in this press release and the related webcast represent our views as of the date of this press release and the related webcast. We anticipate that subsequent events and developments will cause our views to change. We undertake no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to the date of this press release and the related webcast. About PagerDuty, Inc. PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first digital operations. By automatically detecting, diagnosing, and remediating issues, the PagerDuty Operations Cloud acts as the central control plane for the modern enterprise - orchestrating AI agents and automated workflows with context from over 750 integrations. Trusted by approximately two-thirds of the Fortune 100 and nearly half of the Fortune 500, PagerDuty is the industry standard for organizations scaling resilient, autonomous operations. Learn more and try it for free at www.pagerduty.com. The PagerDuty Operations Cloud The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle - from detection to resolution, providing resilience at scale. Designed for mission-critical operations, the platform empowers teams to identify and diagnose disruptions in real time, mobilizing the right teams to quickly streamline workflows to solve digital issues before they become incidents. The PagerDuty Operations Cloud is essential for delivering flawless, always-on digital experiences that organizations and consumers expect today. PAGERDUTY, INC.
CONDENSED CONSOLIDATED STATEMENTS OF OPERATIONS
(in thousands, except per share data)
(unaudited)     Three months ended April 30,   2026   2025 Revenue $ 120,967     $ 119,805   Cost of revenue(1)   19,020       19,184   Gross profit   101,947       100,621           Operating expenses:       Research and development(1)   29,988       34,048   Sales and marketing(1)   39,610       50,045   General and administrative(1)   23,166       26,855   Total operating expenses   92,764       110,948   Income (loss) from operations   9,183       (10,327 )         Interest income   3,926       6,011   Interest expense   (2,107 )     (2,364 ) Other (expense) income, net   (71 )     114   Income (loss) before provision for income taxes   10,931       (6,566 ) Provision for income taxes   5,801       813   Net income (loss) $ 5,130     $ (7,379 ) Net loss attributable to redeemable non-controlling interest   (153 )     (217 ) Net income (loss) attributable to PagerDuty, Inc. $ 5,283     $ (7,162 ) Less: Adjustment attributable to redeemable non-controlling interest   (4,963 )     (665 ) Net income (loss) attributable to PagerDuty, Inc. common stockholders $ 10,246     $ (6,497 )         Weighted-average shares used in calculating net income (loss) per share:       Basic   78,647       91,374   Diluted   79,464       91,374   Net income (loss) per share attributable to PagerDuty, Inc. common stockholders       Basic $ 0.13     $ (0.07 ) Diluted $ 0.13     $ (0.07 ) (1) Includes stock-based compensation expense as follows:     Three months ended April 30,   2026   2025 Cost of revenue $ 849   $ 1,097 Research and development   6,137     9,840 Sales and marketing   4,184     6,219 General and administrative   6,793     8,597 Total $ 17,963   $ 25,753 PAGERDUTY, INC.
CONDENSED CONSOLIDATED BALANCE SHEETS
(in thousands)
(unaudited)     April 30, 2026   January 31, 2026 Assets       Current assets:       Cash and cash equivalents $ 208,880     $ 237,402   Investments   235,077       232,436   Accounts receivable, net of allowance for credit losses of $693 and $1,175 as of April 30, 2026 and January 31, 2026, respectively   76,025       108,430   Deferred contract costs, current   18,181       18,401   Prepaid expenses and other current assets   20,867       15,570   Total current assets   559,030       612,239   Property and equipment, net   31,938       29,192   Deferred contract costs, non-current   24,681       25,010   Lease right-of-use assets   11,516       12,509   Goodwill   137,401       137,401   Intangible assets, net   14,705       15,645   Deferred tax assets   153,657       153,657   Other assets   3,664       4,862   Total assets $ 936,592     $ 990,515           Liabilities, redeemable non-controlling interest, and stockholders’ equity       Current liabilities:       Accounts payable $ 4,438     $ 6,718   Accrued expenses and other current liabilities   15,240       19,868   Accrued compensation   21,465       25,856   Deferred revenue, current   240,620       246,451   Lease liabilities, current   5,249       5,000   Total current liabilities   287,012       303,893   Convertible senior notes, net, non-current   396,327       395,729   Deferred revenue, non-current   2,747       2,483   Lease liabilities, non-current   11,174       12,598   Other liabilities   10,845       5,147   Total liabilities   708,105       719,850           Redeemable non-controlling interest   11,956       17,072           Stockholders' equity       Common stock   —       —   Additional paid-in capital   633,760       679,410   Accumulated other comprehensive loss   (715 )     (183 ) Accumulated deficit   (416,514 )     (421,797 ) Treasury stock   —       (3,837 ) Total stockholders’ equity   216,531       253,593   Total liabilities, redeemable non-controlling interest, and stockholders' equity $ 936,592     $ 990,515   PAGERDUTY, INC.
CONDENSED CONSOLIDATED STATEMENTS OF CASH FLOWS
(in thousands)
(unaudited)     Three months ended April 30,   2026   2025 Cash flows from operating activities:       Net income (loss) attributable to PagerDuty, Inc. common stockholders $ 10,246     $ (6,497 ) Net loss and adjustment attributable to redeemable non-controlling interest   (5,116 )     (882 ) Net income (loss)   5,130       (7,379 ) Adjustments to reconcile net income (loss) to net cash provided by operating activities:       Depreciation and amortization   3,056       3,962   Amortization of deferred contract costs   5,201       5,514   Amortization of debt issuance costs   595       677   Stock-based compensation   17,963       25,753   Non-cash lease expense   985       379   Deferred income taxes   5,736       162   Other   (595 )     (811 ) Changes in operating assets and liabilities:       Accounts receivable   32,618       27,610   Deferred contract costs   (4,693 )     (4,579 ) Prepaid expenses and other assets   (5,045 )     (3,316 ) Accounts payable   (2,825 )     103   Accrued expenses and other liabilities   (2,803 )     (1,973 ) Accrued compensation   (4,493 )     (8,336 ) Deferred revenue   (5,380 )     (6,411 ) Lease liabilities   (1,167 )     (685 ) Net cash provided by operating activities   44,283       30,670   Cash flows from investing activities:       Purchases of property and equipment   (965 )     (441 ) Capitalized software costs   (2,126 )     (1,243 ) Purchases of available-for-sale investments   (40,296 )     (44,148 ) Proceeds from maturities of available-for-sale investments   37,420       44,400   Purchases of non-marketable equity investments   —       (250 ) Proceeds from liquidation of non-marketable equity investments   894       —   Net cash used in investing activities   (5,073 )     (1,682 ) Cash flows from financing activities:       Repurchases of common stock   (65,456 )     —   Proceeds from issuance of common stock upon exercise of stock options   4       3,602   Employee payroll taxes paid related to net share settlement of restricted stock units   (2,156 )     (7,557 ) Net cash used in financing activities   (67,608 )     (3,955 ) Effects of foreign currency exchange rates on cash, cash equivalents, and restricted cash   (124 )     335   Net change in cash, cash equivalents, and restricted cash   (28,522 )     25,368   Cash, cash equivalents, and restricted cash at beginning of period   238,481       348,328   Cash, cash equivalents, and restricted cash at end of period $ 209,959     $ 373,696   Note: Certain reclassifications of prior period amounts have been made in the Company’s condensed consolidated statements of cash flows to conform to the current period presentation. Refer to the notes to our Quarterly Report on Form 10-Q for more information. Non-GAAP Financial Measures This press release and the accompanying tables contain the following non-GAAP financial measures: non-GAAP gross profit, non-GAAP gross margin, non-GAAP research and development, non-GAAP sales and marketing, non-GAAP general and administrative, non-GAAP operating income, non-GAAP operating margin, non-GAAP net income attributable to PagerDuty, Inc. common stockholders, non-GAAP net income per share attributable to PagerDuty, Inc. common stockholders, free cash flow, and free cash flow margin. PagerDuty believes that non-GAAP financial measures, when taken collectively, may be helpful to investors because they provide consistency and comparability with past financial performance and can assist in comparisons with other companies, some of which use similar non-GAAP financial measures to supplement their GAAP results. The non-GAAP financial information is presented for supplemental informational purposes only, should not be considered a substitute for financial information presented in accordance with GAAP, and may be different from similarly-titled non-GAAP measures used by other companies. The principal limitation of these non-GAAP financial measures is that they exclude significant expenses and income that are required by GAAP to be recorded in PagerDuty’s financial statements. In addition, they are subject to inherent limitations as they reflect the exercise of judgment by PagerDuty’s management about which expenses and income are excluded or included in determining these non-GAAP financial measures. A reconciliation is provided below for each historical non-GAAP financial measure to the most directly comparable financial measure presented in accordance with GAAP. Specifically, PagerDuty excludes the following from its historical and prospective non-GAAP financial measures, as applicable: Stock-based compensation: PagerDuty utilizes stock-based compensation to attract and retain employees. It is principally aimed at aligning their interests with those of its stockholders and at long-term retention, rather than to address operational performance for any particular period. As a result, stock-based compensation expenses vary for reasons that are generally unrelated to financial and operational performance in any particular period. Employer taxes related to employee stock transactions: PagerDuty views the amount of employer taxes related to its employee stock transactions as an expense that is dependent on its stock price, employee exercise and other award disposition activity, and other factors that are beyond PagerDuty’s control. As a result, employer taxes related to employee stock transactions vary for reasons that are generally unrelated to financial and operational performance in any particular period. Amortization of acquired intangible assets: PagerDuty views amortization of acquired intangible assets as items arising from pre-acquisition activities determined at the time of an acquisition. While these intangible assets are evaluated for impairment regularly, amortization of the cost of purchased intangibles is an expense that is not typically affected by operations during any particular period. Acquisition-related expenses: PagerDuty views acquisition-related expenses, such as transaction costs, acquisition-related retention payments, and acquisition-related asset impairment, as events that are not necessarily reflective of operational performance during a period. In particular, PagerDuty believes the consideration of measures that exclude such expenses can assist in the comparison of operational performance in different periods which may or may not include such expenses. Amortization of debt issuance costs: The imputed interest rates of the Company's convertible senior notes (the "2025 Notes" and the "2028 Notes" or, collectively, the "Notes") was approximately 1.91% for the 2025 Notes and 2.13% for the 2028 Notes. This is a result of the debt issuance costs, which reduce the carrying value of the convertible debt instruments. The debt issuance costs are amortized as interest expense. The expense for the amortization of the debt issuance costs is a non-cash item, and we believe the exclusion of this interest expense will provide for a more useful comparison of our operational performance in different periods. Restructuring costs: PagerDuty views restructuring costs, such as employee severance-related costs as events that are not necessarily reflective of operational performance during a period. In particular, PagerDuty believes the consideration of measures that exclude such expenses can assist in the comparison of operational performance in different periods which may or may not include such expenses. Shareholder matters: PagerDuty views certain charges, including third-party legal, consulting, and advisory fees, related to shareholder activity that are outside of the ordinary course of our business and expenses related to a cooperation agreement as events that are not necessarily reflective of operational performance during a period. PagerDuty believes that such charges do not have a direct correlation to the operations of the Company’s business and may vary in size depending on the timing, results, and resolution of such shareholder matters. The consideration of measures that exclude such expenses can assist in the comparison of operational performance in periods which may or may not include such expenses. Adjustment attributable to redeemable non-controlling interest: PagerDuty adjusts the value of redeemable non-controlling interest of its joint venture PagerDuty K.K. according to the operating agreement. PagerDuty believes this adjustment is not reflective of operational performance during a period and exclusion of such adjustments can assist in comparison of operational performance in different periods. Income tax effects and adjustments: Based on PagerDuty's financial outlook for fiscal 2027, PagerDuty is utilizing a projected non-GAAP tax rate of 20%. For fiscal 2026, PagerDuty used a projected non-GAAP tax rate of 22%. PagerDuty uses a projected non-GAAP tax rate in order to provide better consistency across the interim reporting periods by eliminating the impact of non-recurring and period specific items, which can vary in size and frequency. PagerDuty's estimated tax rate on non-GAAP income is determined annually and may be adjusted during the year to take into account events or trends that PagerDuty believes materially impact the estimated annual rate including, but not limited to, significant changes resulting from tax legislation, material changes in the geographic mix of revenue and expenses and other significant events. Non-GAAP gross profit and non-GAAP gross margin We define non-GAAP gross profit as gross profit excluding the following expenses typically included in cost of revenue: stock-based compensation expense, employer taxes related to employee stock transactions, amortization of acquired intangible assets, and restructuring costs. We define non-GAAP gross margin as non-GAAP gross profit as a percentage of revenue. Non-GAAP operating expenses We define non-GAAP operating expenses as operating expenses excluding stock-based compensation expense, employer taxes related to employee stock transactions, amortization of acquired intangible assets, acquisition-related expenses, restructuring costs, and shareholder matters, which are not necessarily reflective of operational performance during a given period. Non-GAAP operating income and non-GAAP operating margin We define non-GAAP operating income as income (loss) from operations excluding stock-based compensation expense, employer taxes related to employee stock transactions, amortization of acquired intangible assets, acquisition-related expenses, restructuring costs, and shareholder matters, which are not necessarily reflective of operational performance during a given period. We define non-GAAP operating margin as non-GAAP operating income as a percentage of revenue. Non-GAAP net income attributable to PagerDuty, Inc. common stockholders We define non-GAAP net income attributable to PagerDuty, Inc. common stockholders as net income (loss) attributable to PagerDuty, Inc. common stockholders excluding stock-based compensation expense, employer taxes related to employee stock transactions, amortization of debt issuance costs, amortization of acquired intangible assets, acquisition-related expenses, shareholder matters, adjustment attributable to redeemable non-controlling interest, and income tax effects and adjustments, which are not necessarily reflective of operational performance during a given period. Non-GAAP net income per share, basic and diluted We define non-GAAP net income per share, basic as non-GAAP net income attributable to PagerDuty, Inc. common stockholders divided by weighted average shares outstanding at the end of the reporting period. We define non-GAAP net income per share, diluted as non-GAAP net income attributable to PagerDuty, Inc. common stockholders divided by weighted average diluted shares outstanding at the end of the reporting period. Free cash flow and free cash flow margin We define free cash flow as net cash provided by operating activities, less cash used for purchases of property and equipment and capitalization of software costs. We define free cash flow margin as free cash flow as a percentage of revenue. In addition to the reasons stated above, we believe that free cash flow is useful to investors as a liquidity measure because it measures our ability to generate or use cash in excess of our capital investments in property and equipment in order to enhance the strength of our balance sheet and further invest in our business and potential strategic initiatives. A limitation of the utility of free cash flow as a measure of our liquidity is that it does not represent the total increase or decrease in our cash balance for the period. We use free cash flow in conjunction with traditional U.S. GAAP measures as part of our overall assessment of our liquidity, including the preparation of our annual operating budget and quarterly forecasts and to evaluate the effectiveness of our business strategies. There are a number of limitations related to the use of free cash flow as compared to net cash provided by operating activities, including that free cash flow includes capital expenditures, the benefits of which are realized in periods subsequent to those when expenditures are made. PagerDuty encourages investors to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures, which it includes in press releases announcing quarterly financial results, including this press release, and not to rely on any single financial measure to evaluate PagerDuty’s business. Please see the reconciliation tables at the end of this release for the reconciliation of non-GAAP financial measures to their most-comparable GAAP financial measures. PAGERDUTY, INC.
RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES
(in thousands, except percentages and per share data)
(unaudited)     Three months ended April 30,   2026   2025 Non-GAAP gross profit and non-GAAP gross margin       Gross profit $ 101,947     $ 100,621   Add:       Stock-based compensation   849       1,097   Employer taxes related to employee stock transactions   11       38   Amortization of acquired intangible assets   320       1,273   Restructuring costs   332       —   Non-GAAP gross profit $ 103,459     $ 103,029           Revenue $ 120,967     $ 119,805   Gross margin   84.3 %     84.0 % Non-GAAP gross margin   85.5 %     86.0 %         Non-GAAP operating expenses       Research and development $ 29,988     $ 34,048   Less:       Stock-based compensation   6,137       9,840   Employer taxes related to employee stock transactions   105       304   Acquisition-related expenses   —       228   Restructuring costs   —       1,373   Non-GAAP research and development $ 23,746     $ 22,303           Sales and marketing $ 39,610     $ 50,045   Less:       Stock-based compensation   4,184       6,219   Employer taxes related to employee stock transactions   49       182   Amortization of acquired intangible assets   620       633   Restructuring costs   1,099       2,210   Non-GAAP sales and marketing $ 33,658     $ 40,801           General and administrative $ 23,166     $ 26,855   Less:       Stock-based compensation   6,793       8,597   Employer taxes related to employee stock transactions   61       194   Restructuring costs   —       228   Shareholder matters   —       2,270   Non-GAAP general and administrative $ 16,312     $ 15,566   Note: Certain figures may not sum due to rounding. PAGERDUTY, INC.
RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES (continued)
(in thousands, except percentages and per share data)
(unaudited)     Three months ended April 30,   2026   2025 Non-GAAP operating income and non-GAAP operating margin       Income (loss) from operations $ 9,183     $ (10,327 ) Add:       Stock-based compensation   17,963       25,753   Employer taxes related to employee stock transactions   226       718   Amortization of acquired intangible assets   940       1,906   Acquisition-related expenses   —       228   Restructuring costs   1,431       3,811   Shareholder matters   —       2,270   Non-GAAP operating income $ 29,743     $ 24,359           Revenue $ 120,967     $ 119,805   Operating margin   7.6 %     (8.6 )% Non-GAAP operating margin   24.6 %     20.3 %         Non-GAAP net income attributable to PagerDuty, Inc. common stockholders       Net income (loss) attributable to PagerDuty, Inc. common stockholders $ 10,246     $ (6,497 ) Add:       Stock-based compensation   17,963       25,753   Employer taxes related to employee stock transactions   226       718   Amortization of debt issuance costs   595       677   Amortization of acquired intangible assets   940       1,906   Acquisition-related expenses   —       228   Restructuring costs   1,431       3,811   Shareholder matters   —       2,270   Adjustment attributable to redeemable non-controlling interest   (4,963 )     (665 ) Income tax effects and adjustments   (616 )     (5,522 ) Non-GAAP net income attributable to PagerDuty, Inc. common stockholders $ 25,822     $ 22,679           Non-GAAP net income per share, basic       Net income (loss) per share attributable to PagerDuty, Inc. common stockholders $ 0.13     $ (0.07 ) Non-GAAP adjustments to net income (loss) per share attributable to PagerDuty, Inc. common stockholders   0.20       0.32   Non-GAAP net income per share attributable to PagerDuty, Inc. common stockholders $ 0.33     $ 0.25           Non-GAAP net income per share, diluted       Net income (loss) per share attributable to PagerDuty, Inc. common stockholders $ 0.13     $ (0.07 ) Non-GAAP adjustments to net income (loss) per share attributable to PagerDuty, Inc. common stockholders   0.20       0.31   Non-GAAP net income per share attributable to PagerDuty, Inc. common stockholders $ 0.32     $ 0.24           Weighted-average shares used in calculating net income per share       Basic   78,647       91,374   Diluted   79,464       91,374           Weighted-average shares used in calculating non-GAAP net income per share       Basic   78,647       91,374   Diluted   79,464       93,656   Note: Certain figures may not sum due to rounding. PAGERDUTY, INC.
RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES (continued)
(in thousands, except percentages)
(unaudited)     Three months ended April 30,   2026   2025 Free cash flow and free cash flow margin       Net cash provided by operating activities $ 44,283     $ 30,670   Purchases of property and equipment   (965 )     (441 ) Capitalization of software costs   (2,126 )     (1,243 ) Free cash flow $ 41,192     $ 28,986   Net cash used in investing activities $ (5,073 )   $ (1,682 ) Net cash used in financing activities $ (67,608 )   $ (3,955 )         Revenue $ 120,967     $ 119,805   Operating cash flow margin   36.6 %     25.6 % Free cash flow margin   34.1 %     24.2 %   View source version on businesswire.com: https://www.businesswire.com/news/home/20260528962339/en/ Investor Relations Contact:
Paul Underwood
investor@pagerduty.com Media Contact:
Debbie O'Brien
media@pagerduty.com SOURCE PagerDuty Original: PagerDuty Announces First Quarter Fiscal 2027 Financial Results

PagerDuty Appoints John DiLullo as Chief Executive OfficerMay 11, 2026 4:05 PM
Business Wire Jennifer Tejada Transitions to Executive Chair of Board of Directors After Serving as CEO Since 2016 John DiLullo Brings Deep Enterprise, Product and Go-to-Market Leadership Experience to Lead Next Phase of Growth Company Reaffirms First Quarter and Full Fiscal Year 2027 Guidance PagerDuty (NYSE: PD), the leader in AI-first operations management, today announced that John DiLullo has been appointed Chief Executive Officer, effective May 11, 2026. DiLullo succeeds Jennifer Tejada, who has served as CEO since 2016 and has transitioned to Executive Chair of the Board of Directors. DiLullo’s appointment follows a thoughtful and deliberate succession planning process, led by Tejada and the Board. Tejada will work closely with DiLullo to support a seamless leadership transition and continued execution of the Company’s long-term strategy. This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260511715375/en/John DiLullo, Chief Executive Officer, PagerDuty DiLullo is a seasoned executive with more than 25 years of experience leading enterprise software, cloud and cybersecurity companies through periods of transformation and growth. He has a strong track record of driving operational discipline, scaling innovation, including AI-driven automation, and delivering profitable growth at critical inflection points. Most recently, he served as CEO of Deepwatch, where he led a comprehensive operational transformation and repositioned the business for sustainable growth. Previously, he served as CEO of the NASDAQ-listed LiveVox, and earlier Lastline, a venture-backed private company, leading both to successful outcomes. Over nearly a decade of leadership, Tejada has overseen transformational growth including scaling PagerDuty more than tenfold, increasing revenue from under $50 million to nearly $500 million, and evolving PagerDuty from a startup into a profitable, global category leader in AI-first operations management. Today, the Company serves more than 35,000 customers and acts as essential infrastructure for more than half of the Fortune 500 and two-thirds of the Fortune 100. In her time as CEO and Chair of the Board, Tejada has played a vital role in shaping the industry, establishing PagerDuty as a category leader while bringing enterprise resilience and digital operations maturity to the C-suite and the boardroom. During her tenure, Tejada oversaw multiple major milestones, including the Company’s IPO in 2019, international expansion across APAC, EMEA, Japan and the U.S. public sector, and the continued evolution of PagerDuty from a single cloud application to an enterprise-grade AI-first operations platform and leading ecosystem, establishing a strong foundation for long-term profitable growth. “Leading PagerDuty over the past decade has been an extraordinary journey and the highlight of my career,” said Tejada. “I’ve been fortunate to work alongside an incredibly talented, innovative and dedicated team. Together with our customers, including many of the world’s most important and innovative companies, we’ve built a platform that’s now essential to the world’s mission-critical operations, establishing our global leadership position. With retention stabilizing, new customer and expansion business accelerating, continued operating margin expansion and momentum in our AI-first Operations Cloud platform, I am confident this is the right time for this transition, and that John is the right leader to guide PagerDuty through its next phase of growth. In my role as Executive Chair, I look forward to partnering with John, our leadership team and the Board to continue building on our strong momentum.” “I am honored to join PagerDuty at such an exciting time in the Company’s journey,” said DiLullo. “I have long admired PagerDuty’s mission and critical role in digital operations as a customer and a partner and am excited by its growing strength in a world transformed by AI. I look forward to partnering closely with Jenn, the Board, the leadership team and our employees to further build on this momentum on a strong foundation, and lead the Company through its next phase of growth and innovation. We are entering a period where AI-enabled software development and increasingly complex digital environments will significantly expand the need for intelligent, real-time operations management. I believe PagerDuty sits at the center of this transformation and is exceptionally well positioned to capitalize on the opportunities ahead.” “On behalf of the Board, I want to thank Jenn for her outstanding vision, leadership and commitment to PagerDuty and our customers,” said Zach Nelson, the Board’s Presiding Director. “She has led the transformation of PagerDuty from a small, private startup into a definitive global category leader while playing a key role in shaping the evolution of the technology industry overall, building a brand and culture centered on customer success, innovation, collaboration and resilience that has earned PagerDuty global recognition. As we celebrate these accomplishments, we are confident this leadership transition positions PagerDuty for success in its next chapter. Following a rigorous and thoughtful succession process, the Board is delighted to welcome John as our CEO. He stood out as a high-energy, experienced leader with a unique combination of technical expertise and go-to-market leadership and is exceptionally well-positioned to lead PagerDuty forward. I’ve enjoyed working with Jenn in my role as Presiding Director and look forward to our continued collaboration as she transitions to Executive Chair.” Company Outlook The Company also reaffirmed its outlook for the first quarter and full fiscal year 2027, previously provided on March 12, 2026. The Company expects first quarter total revenue of $118 million to $120 million, and full fiscal year total revenue of $488.5 million to $496.5 million. The Company expects Non-GAAP net income per diluted share of $0.23 - $0.25 for the first quarter (assuming approximately 83 million shares), and $1.23 - $1.28 for the full fiscal year (assuming approximately 81 million shares). The Company expects to report its first quarter fiscal year 2027 results on May 28, 2026. About John DiLullo John DiLullo is a seasoned public-company leader with a track record of transforming enterprise software and cybersecurity businesses at critical inflection points. He is a growth-oriented technology executive with more than 25 years of experience leading enterprise software, cloud and cybersecurity companies through periods of transformation and growth. John most recently served as CEO of Deepwatch, where he led a comprehensive operational transformation, improving unit economics, scaling delivery through AI-driven automation and repositioning the company for sustainable, profitable growth. Prior to Deepwatch, John was CEO of the NASDAQ-traded company LiveVox, where he drove growth and profitability, culminating in the company’s acquisition by NICE Ltd. Earlier, John served as CEO of Lastline, an AI-based threat detection company acquired by VMware. He has also held senior leadership roles with Cisco Systems, Aruba Networks, Forcepoint and Avaya. John holds two U.S. patents and was a National Science Foundation Fellow at Stanford University. He earned a B.S. in Electrical Engineering from Villanova University. About PagerDuty PagerDuty, Inc. (NYSE: PD) is the global leader in AI-first operations management serving more than 35,000 organizations worldwide. The PagerDuty Operations Cloud is a comprehensive, multi-product operations cloud platform that sits at the center of the enterprise technology stack. The platform is a system of intelligence and action, ingesting signals from over 700 integrations, to orchestrate the right response across people, machines and software. Trusted by nearly half of the Fortune 500, half of the Forbes AI 50, and approximately two-thirds of the Fortune 100, PagerDuty is essential to delivering always-on digital experiences for modern businesses. Learn more and try it for free at www.pagerduty.com. The PagerDuty Operations Cloud The PagerDuty Operations Cloud is an AI-first platform that automates and orchestrates the entire incident management lifecycle—from detection to resolution, providing resilience at scale. Designed for mission-critical operations, the platform empowers teams to identify and diagnose disruptions in real time, mobilizing the right teams to quickly streamline workflows to solve digital issues before they become incidents. The PagerDuty Operations Cloud is essential for delivering flawless, always-on digital experiences that organizations and consumers expect today. Forward-Looking Statements This press release contains “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, statements regarding our future financial and operational performance and outlook, and strategies, objectives, opportunity, expectations and market positioning. Words such as “expect,” “extend,” “anticipate,” “should,” “believe,” “hope,” “target,” “project,” “accelerate,” “goals,” “estimate,” “potential,” “predict,” “may,” “will,” “might,” “could,” “intend,” “shall” and variations of these terms or the negative of these terms and similar expressions are intended to identify these forward-looking statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond our control. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks and other factors detailed in our Annual Report on Form 10-K filed with the Securities and Exchange Commission (“SEC”) on March 12, 2026. Additional information will be made available in our other filings and reports that we may file from time to time with the SEC. In particular, the following risks and uncertainties, among others, could cause results to differ materially from those expressed or implied by such forward-looking statements: our ability to maintain or increase profitability; changes in our senior management; our ability to sustain or increase growth and effectively manage changes in our business and industry; our ability to attract new customers and retain and sell additional functionality and services to our existing customers; our dependence on a majority of our revenue from a single product; our ability to compete effectively in an increasingly competitive market; the impact of seasonality on our business; our ability to adapt and respond effectively to rapidly developing technology; our ability to effectively develop and expand our marketing and sales capacities; our ability to enhance and improve our platform or develop new functionality or use cases; the effect of unfavorable conditions in our industry or the global economy, or reductions in information technology spending, on our business and results of operations; adverse consequences that could arise as a result of international trade policies, geopolitical developments, and macroeconomic conditions, including tariffs, sanctions, trade barriers and global instability; the accuracy of our estimates of market opportunity and forecasts of market growth; our assumptions and limitations to which annual recurring revenue and certain other operational data are subject that may cause such metrics to not provide an accurate indication of actual performance or future results; adverse consequences that could result from any compromise of our information technology systems or those of third parties with whom we work or our data; adverse consequences that could result from any interruptions or delays in performance of our service; and our ability to maintain the compatibility of our platform with third party applications that our customers use in their businesses. Past performance is not necessarily indicative of future results. The forward-looking statements included in this press release represent our views as of the date of this press release. We anticipate that subsequent events and developments will cause our views to change. We undertake no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to the date of this press release. View source version on businesswire.com: https://www.businesswire.com/news/home/20260511715375/en/ Investor Relations Contact: Paul Underwood
investor@pagerduty.com Media Contact: Debbie O'Brien
media@pagerduty.com Original: PagerDuty Appoints John DiLullo as Chief Executive Officer

PagerDuty Report Reveals Some Organizations Lose More than $1 Million Per Hour During Unplanned DisruptionsMarch 17, 2026 4:05 PM
Business Wire
Annual survey demonstrates how the financial risk of major incidents is now a board-level imperative


PagerDuty, Inc. (NYSE:PD), a leader in AI-first operations management, today published the 2026 State of AI-First Operations Report, which illustrates how the financial stakes of extended service disruption has made operational resilience the top priority, and how the growing trust in AI for digital operations contributes to revenue growth. The report draws insights based on survey responses from 1,000 business leaders, IT decision makers and senior developers across Australia and New Zealand, France, Germany, Japan, the Nordic countries, the United Kingdom and Ireland, and the United States.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260317312829/en/The PagerDuty 2026 State of AI-First Operations Report illustrates how major incidents have made operational resilience the top priority. The cost of disruptions have grown too high for leaders to ignore and the impact extends beyond immediate revenue loss to damaging brand reputation (52%), introducing recovery costs (50%), reducing productivity (48%) and contributing to developer burnout (42%).
To read the full report, including survey findings and methodology, please visit here.


According to survey findings, 95% of respondents believe their leadership understands the competitive advantage that can be gained from reducing incidents and speeding recovery. The report also shows that organizations are increasingly considering the adoption of AI for digital operations, with 59% indicating they actively incorporate the technology into operations. The AI adopters appear to be experiencing more success than those who may have discussed it but have not yet incorporated it: 75% report improved operational resilience, compared to only 66% of organizations that improved operational resilience but are not yet using AI.


Additional key takeaways from the 2026 PagerDuty State of AI-First Operations Report include:



Disruptions have become a board-level financial risk. Some organizations (8%) lose more than $1 million per hour, 34% lose at least $500,000 per hour, and more than two thirds (68%) lose more than $300,000 per hour during IT incidents. The cost of disruptions have grown too high for leaders to ignore and the impact extends beyond immediate revenue loss to damaging brand reputation (52%), introducing recovery costs (50%), reducing productivity (48%) and contributing to developer burnout (42%).



Successful organizations prioritize investments in operational resilience. A majority of organizations have made strides from their investments in the past year, with 71% reporting higher resilience and maturity than a year ago. However, progress appears to vary based on two key factors: business performance and investment. While 77% of organizations plan to increase operational resilience budgets over the next 12 months, companies reporting revenue growth are investing at significantly higher rates (82%) than underperformers (62%).



Post-incident learning capabilities gain recognition. Organizations that reported improved resilience most often attributed this progress to tools that combine integration with learning capabilities. Nearly half of organizations (48%) have increased resilience by turning incidents into structured learning opportunities to improve future performance. Successful companies with revenue growth are more likely to see a massive or moderate need for continuous learning (83%) than companies with flat or decreased revenue (77%). This suggests that the most successful platforms will be those that can transform incidents into systematic improvement cycles.



“The 2026 PagerDuty State of AI-First Operations Report further demonstrates how the financial risk of major incidents makes operational resilience a board-level priority,” said Katherine Calvert, chief marketing officer at PagerDuty. “AI-first operations enable organizations to accelerate their incident management workflows so they can restore service more quickly during disruption. With PagerDuty, organizations can not only minimize risk, but cut down on teams’ time spent firefighting so they can focus on driving innovation and revenue.”


About PagerDuty


PagerDuty, Inc. (NYSE:PD) is the global leader in AI-first operations management serving more than 35,000 organizations worldwide. The PagerDuty Operations Cloud is a comprehensive, multi-product operations cloud platform that sits at the center of the enterprise technology stack. The Platform is a system of intelligence and action, ingesting signals from over 700 integrations, to orchestrate the right response across people, machines and software. Trusted by nearly half of the Fortune 500, half of the Forbes AI 50, and approximately two-thirds of the Fortune 100, PagerDuty is essential to delivering always-on digital experiences for modern businesses. Learn more and try it for free at www.pagerduty.com.


The PagerDuty Operations Cloud


The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle—from detection to resolution, providing resilience at scale. Designed for mission-critical operations, the platform empowers teams to identify and diagnose disruptions in real time, mobilizing the right teams to quickly streamline workflows to solve digital issues before they become incidents. The PagerDuty Operations Cloud is essential for delivering flawless, always-on digital experiences that organizations and consumers expect today.




_____







FAQs



What is the PagerDuty State of AI-First Operations Report?


The annual PagerDuty State of AI-First Operations Report highlights the trends, challenges and opportunities facing technical and operational leaders and developers as they navigate increasingly complex digital ecosystems.






What is the key theme of the 2026 report?


The 2026 PagerDuty State of AI-First Operations Report illustrates how the financial stakes of extended service disruption has made operational resilience the top priority, and how the growing trust in AI for digital operations contributes to driving revenue growth.






Who was included in the survey?


The 2026 PagerDuty State of AI-First Operations report draws insights from a comprehensive survey, conducted by Wakefield Research, of 1,000 business and IT decision-makers and senior developers. All respondents hold director-level or higher positions (minimum senior developer) at organizations representing diverse industries, including retail, financial services, technology, healthcare, manufacturing, telecommunications, and the public sector.






What regions are represented across the survey data?


The survey was conducted in seven markets: U.S. (n=360), Japan (n=140), ANZ (Australia/New Zealand) (n=100), UK/Ireland (n=176), France (n=44), Germany (n=140), Nordics (Sweden, Denmark, Norway, Finland) (n=40), and includes oversample interviews to increase the total number of respondents in France and the Nordics to 100 respondents in each market.






 

View source version on businesswire.com: https://www.businesswire.com/news/home/20260317312829/en/
Media Contact:

Joel Jamora

media@pagerduty.com


SOURCE PagerDuty


Original: PagerDuty Report Reveals Some Organizations Lose More than $1 Million Per Hour During Unplanned Disruptions

PagerDuty Expands AI Ecosystem to Supercharge AI Agents and Deliver Autonomous OperationsMarch 12, 2026 4:15 PM
Business Wire
Strategic partnerships with Anthropic, Cursor and LangChain expand PagerDuty ecosystem to more than 30 AI partners across 11 categories to power the future of AI-first operations


PagerDuty, Inc. (NYSE:PD), a leader in AI-first operations management, today announced the expansion of its AI integration ecosystem, marking a significant enhancement of its PagerDuty Advance agents and AI platform capabilities to help organizations enable autonomous operations. As development velocity increases and more AI code is generated, the industry faces a critical new challenge—to ensure code does not break in production. Today, PagerDuty has added more than 30 AI partners across 11 categories to its AI integrations website. Through this intuitive, searchable public web directory of integrations and agentic workflows, the PagerDuty Operations Cloud Platform and PagerDuty Advance Site Reliability Engineer (SRE) Agent seamlessly connect with leading AI-native platforms and SaaS enterprise applications and help organizations tackle the challenge of AI operations.


Enabling Critical Use Cases Across the Full Incident Management Lifecycle


PagerDuty’s expanded AI integration ecosystem transforms operations across multiple high-value scenarios. By ingesting rich observability telemetry, PagerDuty’s AI ecosystem powers a self-reinforcing context flywheel that enables automated triage with deep observability context—allowing, for example, PagerDuty’s SRE Agent to automatically correlate alerts, accelerate root-cause analysis and deliver more resilient operational outcomes.


The ecosystem also empowers developers and engineers to deliver more reliable code by embedding operational context directly into integrated development environments (IDE) for pre-commit risk scoring and safe deployments, helping to prevent incidents before code can ship. For organizations building AI-powered applications, the ecosystem extends into large language model operations (LLMOps) and agent governance while enabling agentic cloud operations through direct communication between PagerDuty and cloud provider agents for automated remediation and self-healing infrastructure.


Powering the AI-Era with an Integrated Operational Layer


The expanded PagerDuty AI integration ecosystem helps to establish PagerDuty as the indispensable system of intelligence and action for AI-driven operations. With an existing foundation of more than 700 integrations, the ecosystem expands into AI-focused segments spanning agentic operations, coding agents, integrated development environments, enterprise copilots and beyond—enhancing interoperability via Model Context Protocol (MCP) integrations for seamless AI-to-platform connectivity.


The company’s AI integrations connect through three pathways: partners connecting to PagerDuty's MCP Server, which enables partners to access service, team, and incident context; PagerDuty's connections to partner MCP servers for seamless interoperability; and direct API integrations between partner platforms and PagerDuty. These integrations, if enabled by customers, help to power the context flywheel, which becomes smarter with every incident to resolve issues faster and prevent incidents from happening.


“Organizations are racing to adopt AI agents, but the real challenge is making them work together seamlessly in production environments,” said Jennifer Tejada, CEO and Chairperson of PagerDuty. “Our AI integration ecosystem solves this by connecting 30-plus AI partners directly into the operational workflows teams already rely on. This means faster incident resolution, reduced downtime, and the ability to prevent issues from impacting customers at all.”


Strategic Partnerships with Key AI Tools


The launch announcement features three upcoming marquee partnerships that demonstrate the power of the ecosystem in action:



Anthropic/Claude Partnership

PagerDuty launched a plugin for Claude Code, powered by MCP, now listed in the official Anthropic marketplace. This plugin helps developers catch risky code changes before they reach production by analyzing uncommitted changes against historical incident data. The plugin features pre-commit risk scoring that evaluates code deployment safety, along with a background agent that automatically investigates and summarizes incident context. By surfacing potential risks and providing actionable recommendations before code is committed, developers can prevent incidents that impact customer experience and avoid costly emergency responses—all without leaving their development environment.



Cursor Partnership

PagerDuty’s newly launched MCP plugin for Cursor, now available in the official Cursor Marketplace, offers a one-step installation that brings critical operational context directly into the Cursor developer workflow. Developers can access on-call schedules, service information, and incident history without leaving their AI coding platform. When incidents occur, Cursor can automatically trigger agents to investigate logs and summarize potential root causes in real-time. This empowers developers to resolve incidents more quickly and build with confidence.



LangChain Partnership

As application logic moves from code to the model, LLM apps and agents fail in ways traditional monitoring misses: silent degradation, inconsistent outputs, regressions that do not throw errors. Catching these problems fast and routing them to the right people requires observability and incident management to work together. LangSmith's native integration triggers PagerDuty incidents when it detects critical issues like error spikes, latency increases, or feedback score drops. Teams get notified through their existing PagerDuty workflows without additional configuration. LangChain and PagerDuty also collaborated on an Incident Responder agent template for LangSmith's Agent Builder. Built on PagerDuty's MCP server, it lets teams create an agent that analyzes alerts, cross-references your runbook, and recommends actions.



Supporting Quotes


“Our recent development work with PagerDuty demonstrates the power of an integrated AI ecosystem,” said Josh Ma, engineering lead at Cursor. “Between our native Automations integration and the PagerDuty plugin, developers now have multiple ways to access critical operational context and resolve incidents directly from their agentic coding environment.”


“LangSmith gives teams observability across the full agent development lifecycle to catch performance regressions fast,” said Harrison Chase, co-founder and CEO at LangChain. “The integration with PagerDuty closes the next gap: when LangSmith detects a critical issue, it triggers a PagerDuty incident through your existing workflows automatically. And with the Agent Builder Incident Responder template built on PagerDuty's MCP server, teams can spin up an agent to improve incident response in minutes.”


Additional Ecosystem Highlights


The AI integration ecosystem also includes:



Agentic Cloud Operations (AWS DevOps, Azure SRE): Enables native communication between PagerDuty and certain core cloud provider agents to share critical operational context, paving the way for automated remediation and self-healing infrastructure.



PagerDuty Incident Responder Custom Agent for GitHub: Embeds operational context directly into GitHub Copilot, empowering developers to query incident data and execute response actions seamlessly from right where they work. Find the demo here.



Powering the Next Generation of Digital Resilience


This ecosystem reinforces PagerDuty's leadership in AI-first operations, helping customers accelerate autonomous workflows and improve operational resilience. By extending PagerDuty's capabilities to earlier stages of the development lifecycle, the expanding ecosystem enables organizations to unlock the benefits of continuous learning from the context flywheel that PagerDuty provides to prevent issues or resolve them faster when they do occur. For partners, this growth demonstrates PagerDuty's integration velocity and commitment to the ecosystem, creating new opportunities to co-innovate and deliver greater value across the AI operations landscape.


The AI Integrations web directory is available here.


About PagerDuty


PagerDuty, Inc. (NYSE:PD) is the global leader in AI-first operations management serving more than 35,000 organizations worldwide. The PagerDuty Operations Cloud is a comprehensive, multi-product operations cloud platform that sits at the center of the enterprise technology stack. The Platform is a system of intelligence and action, ingesting signals from over 700 integrations, to orchestrate the right response across people, machines and software. Trusted by nearly half of the Fortune 500, half of the Forbes AI 50, and approximately two-thirds of the Fortune 100, PagerDuty is essential to delivering always-on digital experiences for modern businesses. Learn more and try it for free at www.pagerduty.com.


The PagerDuty Operations Cloud


The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle—from detection to resolution, providing resilience at scale. Designed for mission-critical operations, the platform empowers teams to identify and diagnose disruptions in real time, mobilizing the right teams to quickly streamline workflows to solve digital issues before they become incidents. The PagerDuty Operations Cloud is essential for delivering flawless, always-on digital experiences that organizations and consumers expect today.


Forward-Looking Statements


This press release contains forward-looking statements, including the expected availability of new functionality. These statements are not guarantees of future performance and involve significant risks. For a complete description of such risks, refer to PagerDuty’s most recent Form 10-K and subsequent SEC filings.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260312685645/en/
Media Contact

Amberly Asay Janke

media@pagerduty.com


Investor Contact

investor@pagerduty.com


SOURCE PagerDuty


Original: PagerDuty Expands AI Ecosystem to Supercharge AI Agents and Deliver Autonomous Operations

PagerDuty Announces Fourth Quarter and Full Year Fiscal 2026 Financial ResultsMarch 12, 2026 4:05 PM
Business Wire
Fourth quarter revenue increased 2.7% year over year to $125 million


Annual Recurring Revenue ("ARR") grew 1% year over year to $498.7 million


Fourth quarter operating income was $5 million; non-GAAP operating income was $30 million


Net income was $11.0 million, representing the third consecutive quarter of GAAP profitability


PagerDuty, Inc. (NYSE:PD), a leader in AI-first operations management, today announced financial results for the fourth quarter and full year of fiscal 2026 ended January 31, 2026.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260312052737/en/
“Fiscal 2026 was a transformational year for PagerDuty, marked by stabilized revenue retention, a top-end guidance beat with $493 million in revenue, and a 700-basis-point expansion in non-GAAP operating margin,” said Jennifer Tejada, Chairperson and CEO of PagerDuty. “Our results reflect PagerDuty’s role as the essential control plane for AI operations. With leading agentic offerings driving consumption growth across enterprise and AI-native segments, we have strengthened our core franchise and are well-positioned for durable, profitable growth.”


Fourth Quarter Fiscal 2026 Financial Highlights



Revenue was $124.8 million, an increase of 2.7% year over year.



Operating income was $4.5 million; operating margin was 3.6%.



Non-GAAP operating income was $29.8 million; non-GAAP operating margin was 23.9%.



Net income was $11.0 million, representing the Company's third consecutive quarter of GAAP profitability.



Net income per diluted share attributable to PagerDuty, Inc. common stockholders was $0.12.



Non-GAAP net income per diluted share attributable to PagerDuty, Inc. common stockholders was $0.29.



Net cash provided by operating activities was $25.4 million, with free cash flow of $22.6 million.



Full Year Fiscal 2026 Financial Highlights



Revenue was $492.5 million, an increase of 5.4% year over year.



Operating income was $5.8 million; operating margin was 1.2%.



Non-GAAP operating income was $121.1 million; non-GAAP operating margin was 24.6%.



Net income was $173.9 million, representing the Company's first full year of GAAP profitability.



Net income per diluted share attributable to PagerDuty, Inc. common stockholders was $1.87.



Non-GAAP net income per diluted share attributable to PagerDuty, Inc. common stockholders was $1.16.



Net cash provided by operating activities was $114.9 million, with free cash flow of $102.7 million.



Cash, cash equivalents, and investments were $469.8 million as of January 31, 2026.



The section titled “Non-GAAP Financial Measures” below contains a description of the non-GAAP financial measures and reconciliations between GAAP and non-GAAP financial information.


Fourth Quarter and Recent Highlights



Annual recurring revenue ("ARR") as of January 31, 2026 grew 1% year over year to $499 million.



Customers with ARR over $100 thousand grew 1% to 861 as of January 31, 2026, compared to 849 in the prior year.



Dollar-based net retention rate was 98% as of January 31, 2026, compared to 106% in the prior year.



Free and paid customers totaled more than 35,000 as of January 31, 2026 representing approximately 14% growth year over year.



Total paid customers were 15,351 as of January 31, 2026, compared to 15,114 in the prior year.



Remaining performance obligations were $449 million as of January 31, 2026. Of this amount, the Company expects to recognize revenue of approximately $314 million, or 70%, over the next 12 months, $106 million, or 24%, over months 13 to 24, and the remainder thereafter.



Appointed Scott Aronson to the Company's Board of Directors.



Appointed Chris Ferro as Chief Legal Officer.



PagerDuty Becomes Newest AWS Software Partner to Earn Resilience Competency.



Continued to deliver leading AI capabilities in the PagerDuty Operations Cloud Platform including Site Reliability Engineer Agent workflow integrations, AI Orchestrations (early access), and expanding ecosystem integrations.



Delivered greater value in the PagerDuty Operation Cloud Platform via new pricing and packaging to bring more automation, deeper insights, and a seamless Slack-first experience to teams at every level.



Named by Gartner as a Representative Vendor in two recent AI agents research reports, including its Market Guide for AI Site Reliability Engineering Tooling and Reference Architecture Brief.



Recognized in Gartner’s Innovation Insight: Cybersecurity Incident Response Management (CIRM) report - the second time this year Gartner has acknowledged PagerDuty’s relevance in security incident response.



Featured customer: SIRUM.



Lands and expands include: Anthropic, PBC; Equinix, Inc.; Lambda, Inc.; NVIDIA Corporation; and ZoomInfo Technologies Inc.



Announced event series in four cities globally including London, Tokyo, Sydney, and San Francisco for a day of connection and knowledge sharing.



Awarded as a two-time Silver Winner in the 5th Annual Anthem Award.



Named as finalist in the 2025 DevOps Dozen award for Best End-to-End DevOps Platform and Best Application of Generative AI in a DevOps Tool/Platform.



Shortlisted in the 2025/2026 Cloud Awards for Best Software-as-a-Service - USA (Enterprise), Best Cloud Automation Solution, and Best Use of AI in Cloud Computing.



Recognized on five of Built In's 2026 Best Places to Work U.S. lists, including #1 Best Places to Work in Atlanta and #1 Best Large Places to Work in San Francisco.



Financial Outlook


For the first quarter of fiscal 2027, PagerDuty currently expects:



Total revenue of $118.0 million - $120.0 million.



Non-GAAP net income per diluted share attributable to PagerDuty, Inc. common stockholders of $0.23 - $0.25 assuming approximately 83 million diluted shares and a non-GAAP tax rate of 20%.



For the full fiscal year 2027, PagerDuty currently expects:



Total revenue of $488.5 million - $496.5 million.



Non-GAAP net income per diluted share attributable to PagerDuty, Inc. common stockholders of $1.23 - $1.28 assuming approximately 81 million diluted shares and a non-GAAP tax rate of 20%.



These statements are forward-looking and actual results may differ materially. Please refer to the section titled "Forward-Looking Statements" below for information on the factors that could cause our actual results to differ materially from these forward-looking statements.


PagerDuty has not reconciled its expectations as to non-GAAP net income per share attributable to PagerDuty, Inc. common stockholders to GAAP net loss per share attributable to PagerDuty, Inc. common stockholders because certain reconciling items such as stock-based compensation expense, employer taxes related to employee stock transactions, amortization of debt issuance costs, amortization of acquired intangible assets, acquisition-related expenses, restructuring costs, gains or losses on extinguishment of convertible senior notes, adjustment attributable to redeemable non-controlling interest, and income tax effects and adjustments are out of PagerDuty's control or cannot be reasonably predicted. Accordingly, such reconciliation is not available without unreasonable effort. However, it is important to note that these reconciling items could have a significant effect on PagerDuty's future GAAP results.


Conference Call Information:


PagerDuty will host a conference call and live webcast (Zoom meeting ID 992 1279 8830) for analysts and investors at 2:00 p.m. Pacific Time on March 12, 2026. For audio only, the dial-in number 1-312-626-6799 may be used. This news release with the financial results will be accessible from PagerDuty’s website at investor.pagerduty.com prior to the conference call. A live webcast of the conference call will be accessible from the PagerDuty investor relations website at investor.pagerduty.com.


Supplemental Financial and Other Information:


Supplemental financial and other information can be accessed through PagerDuty’s investor relations website at investor.pagerduty.com. PagerDuty uses the investor relations section on its website as the means of complying with its disclosure obligations under Regulation FD. Accordingly, we recommend that investors monitor PagerDuty’s investor relations website in addition to following PagerDuty’s press releases, SEC filings, social media, including PagerDuty’s LinkedIn account (https://www.linkedin.com/company/482819), X (formerly Twitter) account @pagerduty, the X account @jenntejada and Facebook page (facebook.com/pagerduty), and public conference calls and webcasts.


Forward-Looking Statements


This press release and the related webcast contain “forward-looking statements” within the meaning of the “safe harbor” provisions of the Private Securities Litigation Reform Act of 1995, including but not limited to, statements regarding our future financial and operational performance and outlook, and strategies, objectives, opportunity, expectations and market positioning. Words such as “expect,” “extend,” “anticipate,” “should,” “believe,” “hope,” “target,” “project,” “accelerate,” “goals,” “estimate,” “potential,” “predict,” “may,” “will,” “might,” “could,” “intend,” “shall” and variations of these terms or the negative of these terms and similar expressions are intended to identify these forward-looking statements. Forward-looking statements are subject to a number of risks and uncertainties, many of which involve factors or circumstances that are beyond our control. Our actual results could differ materially from those stated or implied in forward-looking statements due to a number of factors, including but not limited to, risks and other factors detailed in our Annual Report on Form 10-K filed with the Securities and Exchange Commission (“SEC”) on March 17, 2025 and our Quarterly Reports on Form 10-Qs filed with the SEC on May 30, 2025, September 4, 2025, and November 26, 2025. Additional information will be made available in our Annual Report on Form 10-K for the year ended January 31, 2026, which is expected to be filed with the SEC shortly after this release, and other filings and reports that we may file from time to time with the SEC. In particular, the following risks and uncertainties, among others, could cause results to differ materially from those expressed or implied by such forward-looking statements: our ability to maintain or increase profitability; our ability to sustain or increase growth and effectively manage changes in our business and industry; our ability to attract new customers and retain and sell additional functionality and services to our existing customers; our dependence on a majority of our revenue from a single product; our ability to compete effectively in an increasingly competitive market; the impact of seasonality on our business; our ability to adapt and respond effectively to rapidly developing technology; our ability to effectively develop and expand our marketing and sales capacities; our ability to enhance and improve our platform or develop new functionality or use cases; the effect of unfavorable conditions in our industry or the global economy, or reductions in information technology spending, on our business and results of operations; adverse consequences that could arise as a result of international trade policies, geopolitical developments, and macroeconomic conditions, including tariffs, sanctions, trade barriers and global instability; the accuracy of our estimates of market opportunity and forecasts of market growth; our assumptions and limitations to which ARR and certain other operational data are subject that may cause such metrics to not provide an accurate indication of actual performance or future results; adverse consequences that could result from any compromise of our information technology systems or those of third parties with whom we work or our data; adverse consequences that could result from any interruptions or delays in performance of our service; and our ability to maintain the compatibility of our platform with third party applications that our customers use in their businesses.


Past performance is not necessarily indicative of future results. The forward-looking statements included in this press release and the related webcast represent our views as of the date of this press release and the related webcast. We anticipate that subsequent events and developments will cause our views to change. We undertake no intention or obligation to update or revise any forward-looking statements, whether as a result of new information, future events or otherwise. These forward-looking statements should not be relied upon as representing our views as of any date subsequent to the date of this press release and the related webcast.


About PagerDuty, Inc.


PagerDuty, Inc. (NYSE:PD) is the global leader in AI-first operations management serving more than 35,000 organizations worldwide. The PagerDuty Operations Cloud is a comprehensive, multi-product operations cloud platform that sits at the center of the enterprise technology stack. The Platform is a system of intelligence and action, ingesting signals from over 700 integrations, to orchestrate the right response across people, machines and software. Trusted by nearly half of the Fortune 500, half of the Forbes AI 50, and approximately two-thirds of the Fortune 100, PagerDuty is essential to delivering always-on digital experiences for modern businesses. Learn more and try it for free at www.pagerduty.com.


The PagerDuty Operations Cloud


The PagerDuty Operations Cloud is an AI-powered platform that automates and orchestrates the entire incident management lifecycle-from detection to resolution, providing resilience at scale. Designed for mission-critical operations, the platform empowers teams to identify and diagnose disruptions in real time, mobilize the right teams to quickly streamline workflows to solve digital issues before they become incidents. The PagerDuty Operations Cloud is essential for delivering flawless, always-on digital experiences that organizations and consumers expect today.




PAGERDUTY, INC.








CONSOLIDATED STATEMENTS OF OPERATIONS








(in thousands, except per share data)










 



 






Three months ended January 31,






 






Year ended January 31,








 






 






2026






 






 






 






2025






 






 






 






2026






 






 






 






2025






 








Revenue






$






124,785






 






 






$






121,446






 






 






$






492,546






 






 






$






467,499






 








Cost of revenue(1)






 






17,600






 






 






 






19,974






 






 






 






74,142






 






 






 






79,665






 








Gross profit






 






107,185






 






 






 






101,472






 






 






 






418,404






 






 






 






387,834






 








 






 






 






 






 






 






 






 








Operating expenses:






 






 






 






 






 






 






 








Research and development(1)






 






32,574






 






 






 






34,611






 






 






 






126,937






 






 






 






141,489






 








Sales and marketing(1)






 






45,217






 






 






 






53,084






 






 






 






184,040






 






 






 






201,821






 








General and administrative(1)






 






24,872






 






 






 






25,496






 






 






 






101,587






 






 






 






104,296






 








Total operating expenses






 






102,663






 






 






 






113,191






 






 






 






412,564






 






 






 






447,606






 








Income (loss) from operations






 






4,522






 






 






 






(11,719






)






 






 






5,840






 






 






 






(59,772






)








 






 






 






 






 






 






 






 








Interest income






 






4,833






 






 






 






6,084






 






 






 






22,693






 






 






 






27,492






 








Interest expense






 






(2,107






)






 






 






(2,370






)






 






 






(8,857






)






 






 






(9,258






)








Other (expense) income, net






 






205






 






 






 






(427






)






 






 






489






 






 






 






(215






)








Income (loss) before (benefit from) provision for income taxes






 






7,453






 






 






 






(8,432






)






 






 






20,165






 






 






 






(41,753






)








(Benefit from) provision for income taxes






 






(1,819






)






 






 






448






 






 






 






(152,544






)






 






 






1,783






 








Net income (loss)






$






9,272






 






 






$






(8,880






)






 






$






172,709






 






 






$






(43,536






)








Net loss attributable to redeemable non-controlling interest






 






(102






)






 






 






(120






)






 






 






(664






)






 






 






(801






)








Net income (loss) attributable to PagerDuty, Inc.






$






9,374






 






 






$






(8,760






)






 






$






173,373






 






 






$






(42,735






)








Less: Adjustment attributable to redeemable non-controlling interest






 






(1,645






)






 






 






1,844






 






 






 






(481






)






 






 






11,725






 








Net income (loss) attributable to PagerDuty, Inc. common stockholders






$






11,019






 






 






$






(10,604






)






 






$






173,854






 






 






$






(54,460






)








 






 






 






 






 






 






 






 








Weighted average shares used in calculating net income (loss) per share:






 






 






 






 






 






 






 








Basic






 






88,041






 






 






 






90,422






 






 






 






91,212






 






 






 






92,000






 








Diluted






 






89,552






 






 






 






90,422






 






 






 






92,995






 






 






 






92,000






 








Net income (loss) per share attributable to PagerDuty, Inc. common stockholders:






 






 






 






 






 






 






 








Basic






$






0.13






 






 






$






(0.12






)






 






$






1.91






 






 






$






(0.59






)








Diluted






$






0.12






 






 






$






(0.12






)






 






$






1.87






 






 






$






(0.59






)









(1) Includes stock-based compensation expense as follows:










 



 






Three months ended January 31,






 






Year ended January 31,








 






 






2026






 






 






 






2025






 






 






 






2026






 






 






 






2025






 








Cost of revenue






$






985







 






$






1,288







 






$






4,283







 






$






5,984









Research and development






 






8,550






 






 






 






10,051






 






 






 






36,345






 






 






 






44,691






 








Sales and marketing






 






5,477






 






 






 






7,483






 






 






 






22,420






 






 






 






31,185






 








General and administrative






 






8,504






 






 






 






10,309






 






 






 






34,756






 






 






 






44,350






 








Total






$






23,516






 






 






$






29,131






 






 






$






97,804






 






 






$






126,210






 









PAGERDUTY, INC.








CONSOLIDATED BALANCE SHEETS








(in thousands)










 



 






January 31, 2026






 






January 31, 2025








Assets






 






 






 








Current assets:






 






 






 








Cash and cash equivalents






$






237,402






 






 






$






346,460






 








Investments






 






232,436






 






 






 






224,366






 








Accounts receivable, net of allowance for credit losses of $1,175 and $1,103






 






108,430






 






 






 






107,350






 








Deferred contract costs, current






 






18,401






 






 






 






19,787






 








Prepaid expenses and other current assets






 






15,570






 






 






 






13,757






 








Total current assets






 






612,239






 






 






 






711,720






 








Property and equipment, net






 






29,192






 






 






 






21,335






 








Deferred contract costs, non-current






 






25,010






 






 






 






25,279






 








Lease right-of-use assets






 






12,509






 






 






 






6,806






 








Goodwill






 






137,401






 






 






 






137,401






 








Intangible assets, net






 






15,645






 






 






 






20,865






 








Deferred tax assets






 






153,657






 






 






 






—






 








Other assets






 






4,862






 






 






 






3,860






 








Total assets






$






990,515






 






 






$






927,266






 








 






 






 






 








Liabilities, redeemable non-controlling interest, and stockholders’ equity






 






 






 








Current liabilities:






 






 






 








Accounts payable






$






6,718






 






 






$






7,329






 








Accrued expenses and other current liabilities






 






19,868






 






 






 






20,322






 








Accrued compensation






 






25,856






 






 






 






37,505






 








Deferred revenue, current






 






246,451






 






 






 






243,269






 








Lease liabilities, current






 






5,000






 






 






 






3,307






 








Convertible senior notes, net, current






 






—






 






 






 






57,426






 








Total current liabilities






 






303,893






 






 






 






369,158






 








Convertible senior notes, net, non-current






 






395,729






 






 






 






393,282






 








Deferred revenue, non-current






 






2,483






 






 






 






2,483






 








Lease liabilities, non-current






 






12,598






 






 






 






9,637






 








Other liabilities






 






5,147






 






 






 






4,661






 








Total liabilities






 






719,850






 






 






 






779,221






 








 






 






 






 








Redeemable non-controlling interest






 






17,072






 






 






 






18,217






 








 






 






 






 








Stockholders' equity






 






 






 








Common stock






 






—






 






 






 






—






 








Additional paid-in-capital






 






679,410






 






 






 






725,483






 








Accumulated other comprehensive loss






 






(183






)






 






 






(485






)








Accumulated deficit






 






(421,797






)






 






 






(595,170






)








Treasury Stock






 






(3,837






)






 






 






—






 








Total stockholders’ equity






 






253,593






 






 






 






129,828






 








Total liabilities, redeemable non-controlling interest, and stockholders' equity






$






990,515






 






 






$






927,266






 









PAGERDUTY, INC.








CONSOLIDATED STATEMENTS OF CASH FLOWS








(in thousands)










 



 






Three months ended January 31,






 






Year ended January 31,








 






 






2026






 






 






 






2025






 






 






 






2026






 






 






 






2025






 








Cash flows from operating activities:






 






 






 






 






 






 






 








Net income (loss) attributable to PagerDuty, Inc. common stockholders






$






11,019






 






 






$






(10,604






)






 






$






173,854






 






 






$






(54,460






)








Net loss and adjustment attributable to non-controlling interest






 






(1,747






)






 






 






1,724






 






 






 






(1,145






)






 






 






10,924






 








Net income (loss)






 






9,272






 






 






 






(8,880






)






 






 






172,709






 






 






 






(43,536






)








Adjustments to reconcile net income (loss) to net cash provided by operating activities:






 






 






 






 






 






 






 








Depreciation and amortization






 






3,040






 






 






 






5,077






 






 






 






13,122






 






 






 






20,603






 








Amortization of deferred contract costs






 






5,453






 






 






 






5,747






 






 






 






22,317






 






 






 






22,008






 








Amortization of debt issuance costs






 






597






 






 






 






679






 






 






 






2,518






 






 






 






2,629






 








Stock-based compensation






 






23,516






 






 






 






29,131






 






 






 






97,804






 






 






 






126,210






 








Impairment of long-lived assets






 






—






 






 






 






—






 






 






 






1,213






 






 






 






—






 








Non-cash lease expense






 






776






 






 






 






515






 






 






 






2,299






 






 






 






3,053






 








Deferred income taxes






 






(1,814






)






 






 






(613






)






 






 






(153,517






)






 






 






(92






)








Other






 






93






 






 






 






(609






)






 






 






(1,799






)






 






 






(4,461






)








Changes in operating assets and liabilities:






 






 






 






 






 






 






 








Accounts receivable






 






(30,117






)






 






 






(32,793






)






 






 






(2,137






)






 






 






(8,042






)








Deferred contract costs






 






(6,239






)






 






 






(7,018






)






 






 






(20,697






)






 






 






(22,459






)








Prepaid expenses and other assets






 






(3,112






)






 






 






3,149






 






 






 






(2,753






)






 






 






(1,930






)








Accounts payable






 






(148






)






 






 






537






 






 






 






(704






)






 






 






1,140






 








Accrued expenses and other liabilities






 






1,431






 






 






 






6,099






 






 






 






(3,474






)






 






 






4,276






 








Accrued compensation






 






(2,423






)






 






 






2,910






 






 






 






(12,183






)






 






 






6,912






 








Deferred revenue






 






25,908






 






 






 






29,081






 






 






 






3,251






 






 






 






17,695






 








Lease liabilities






 






(823






)






 






 






(1,610






)






 






 






(3,112






)






 






 






(6,115






)








Net cash provided by operating activities






 






25,410






 






 






 






31,402






 






 






 






114,857






 






 






 






117,891






 








Cash flows from investing activities:






 






 






 






 






 






 






 








Purchases of property and equipment






 






(883






)






 






 






(1,145






)






 






 






(2,941






)






 






 






(2,791






)








Capitalized software costs






 






(1,966






)






 






 






(1,667






)






 






 






(9,233






)






 






 






(6,686






)








Purchases of available-for-sale investments






 






(58,231






)






 






 






(61,593






)






 






 






(195,640






)






 






 






(214,714






)








Proceeds from maturities of available-for-sale investments






 






49,850






 






 






 






54,159






 






 






 






189,539






 






 






 






201,986






 








Proceeds from sales of available-for-sale investments






 






—






 






 






 






—






 






 






 






1,248






 






 






 






2,237






 








Purchases of non-marketable equity investments






 






—






 






 






 






—






 






 






 






(1,250






)






 






 






—






 








Net cash used in investing activities






 






(11,230






)






 






 






(10,246






)






 






 






(18,277






)






 






 






(19,968






)








Cash flows from financing activities:






 






 






 






 






 






 






 








Proceeds from issuance of convertible senior notes, net of issuance costs






 






—






 






 






 






—






 






 






 






—






 






 






 






(403






)








Repayments of convertible senior notes






 






—






 






 






 






—






 






 






 






(57,500






)






 






 






—






 








Repurchases of common stock






 






(98,778






)






 






 






(2,581






)






 






 






(134,916






)






 






 






(100,104






)








Proceeds from employee stock purchase plan






 






2,265






 






 






 






3,256






 






 






 






6,883






 






 






 






8,991






 








Proceeds from issuance of common stock upon exercise of stock options






 






17






 






 






 






2,812






 






 






 






3,956






 






 






 






4,339






 








Employee payroll taxes paid related to net share settlement of restricted stock units






 






(4,541






)






 






 






(6,302






)






 






 






(24,846






)






 






 






(28,961






)








Net cash used in financing activities






 






(101,037






)






 






 






(2,815






)






 






 






(206,423






)






 






 






(116,138






)








Effects of foreign currency exchange rates on cash, cash equivalents, and restricted cash






 






(1






)






 






 






(15






)






 






 






(4






)






 






 






(124






)








Net change in cash, cash equivalents, and restricted cash






 






(86,858






)






 






 






18,326






 






 






 






(109,847






)






 






 






(18,339






)








Cash, cash equivalents, and restricted cash at beginning of year






 






325,339






 






 






 






330,002






 






 






 






348,328






 






 






 






366,667






 








Cash, cash equivalents, and restricted cash at end of year






$






238,481






 






 






$






348,328






 






 






$






238,481






 






 






$






348,328






 







Non-GAAP Financial Measures


This press release and the accompanying tables contain the following non-GAAP financial measures: non-GAAP gross profit, non-GAAP gross margin, non-GAAP research and development, non-GAAP sales and marketing, non-GAAP general and administrative, non-GAAP operating income, non-GAAP operating margin, non-GAAP net income attributable to PagerDuty, Inc. common stockholders, non-GAAP net income per share attributable to PagerDuty, Inc. common stockholders, free cash flow, and free cash flow margin.


PagerDuty believes that non-GAAP financial measures, when taken collectively, may be helpful to investors because they provide consistency and comparability with past financial performance and can assist in comparisons with other companies, some of which use similar non-GAAP financial measures to supplement their GAAP results. The non-GAAP financial information is presented for supplemental informational purposes only, should not be considered a substitute for financial information presented in accordance with GAAP, and may be different from similarly-titled non-GAAP measures used by other companies.


The principal limitation of these non-GAAP financial measures is that they exclude significant expenses and income that are required by GAAP to be recorded in PagerDuty’s financial statements. In addition, they are subject to inherent limitations as they reflect the exercise of judgment by PagerDuty’s management about which expenses and income are excluded or included in determining these non-GAAP financial measures. A reconciliation is provided below for each historical non-GAAP financial measure to the most directly comparable financial measure presented in accordance with GAAP.


Specifically, PagerDuty excludes the following from its historical and prospective non-GAAP financial measures, as applicable:


Stock-based compensation: PagerDuty utilizes stock-based compensation to attract and retain employees. It is principally aimed at aligning their interests with those of its stockholders and at long-term retention, rather than to address operational performance for any particular period. As a result, stock-based compensation expenses vary for reasons that are generally unrelated to financial and operational performance in any particular period.


Employer taxes related to employee stock transactions: PagerDuty views the amount of employer taxes related to its employee stock transactions as an expense that is dependent on its stock price, employee exercise and other award disposition activity, and other factors that are beyond PagerDuty’s control. As a result, employer taxes related to employee stock transactions vary for reasons that are generally unrelated to financial and operational performance in any particular period.


Amortization of acquired intangible assets: PagerDuty views amortization of acquired intangible assets as items arising from pre-acquisition activities determined at the time of an acquisition. While these intangible assets are evaluated for impairment regularly, amortization of the cost of purchased intangibles is an expense that is not typically affected by operations during any particular period.


Acquisition-related expenses: PagerDuty views acquisition-related expenses, such as transaction costs, acquisition-related retention payments, and acquisition-related asset impairment, as events that are not necessarily reflective of operational performance during a period. In particular, PagerDuty believes the consideration of measures that exclude such expenses can assist in the comparison of operational performance in different periods which may or may not include such expenses.


Amortization of debt issuance costs: The imputed interest rates of the Company's convertible senior notes (the "2025 Notes" and the "2028 Notes" or, collectively, the "Notes") was approximately 1.91% for the 2025 Notes and 2.13% for the 2028 Notes. This is a result of the debt issuance costs, which reduce the carrying value of the convertible debt instruments. The debt issuance costs are amortized as interest expense. The expense for the amortization of the debt issuance costs is a non-cash item, and we believe the exclusion of this interest expense will provide for a more useful comparison of our operational performance in different periods.


Restructuring costs: PagerDuty views restructuring costs, such as employee severance-related costs, as events that are not necessarily reflective of operational performance during a period. In particular, PagerDuty believes the consideration of measures that exclude such expenses can assist in the comparison of operational performance in different periods which may or may not include such expenses.


Shareholder matters: PagerDuty views certain charges, including third-party legal, consulting, and advisory fees, related to shareholder activity that are outside of the ordinary course of our business and expenses related to a cooperation agreement as events that are not necessarily reflective of operational performance during a period. PagerDuty believes that such charges do not have a direct correlation to the operations of the Company’s business and may vary in size depending on the timing, results, and resolution of such shareholder matters. The consideration of measures that exclude such expenses can assist in the comparison of operational performance in periods which may or may not include such expenses.


Impairment of long-lived assets: PagerDuty views non-cash charges for impairment of long-lived assets, including impairments related to capitalized software costs, office leases, and acquired intangible assets, as events that are not necessarily reflective of operational performance during a period. Impairment charges can vary significantly in terms of amount and timing and PagerDuty believes the exclusion of such adjustments can assist in comparison of operational performance in different periods.


Adjustment attributable to redeemable non-controlling interest: PagerDuty adjusts the value of redeemable non-controlling interest of its joint venture PagerDuty K.K. according to the operating agreement. PagerDuty believes this adjustment is not reflective of operational performance during a period and exclusion of such adjustments can assist in comparison of operational performance in different periods.


Income tax effects and adjustments: For fiscal 2026, PagerDuty used a projected non-GAAP tax rate of 22%. Based on PagerDuty's financial outlook for the first quarter of and full year fiscal 2027, PagerDuty will utilize a projected non-GAAP tax rate of 20% in order to provide better consistency across the interim reporting periods by eliminating the impact of non-recurring and period specific items, which can vary in size and frequency. PagerDuty's estimated tax rate on non-GAAP income is determined annually and may be adjusted during the year to take into account events or trends that PagerDuty believes materially impact the estimated annual rate including, but not limited to, significant changes resulting from tax legislation, material changes in the geographic mix of revenue and expenses and other significant events.


Non-GAAP gross profit and non-GAAP gross margin


We define non-GAAP gross profit as gross profit excluding the following expenses typically included in cost of revenue: stock-based compensation expense, employer taxes related to employee stock transactions, amortization of acquired intangible assets, and restructuring costs. We define non-GAAP gross margin as non-GAAP gross profit as a percentage of revenue.


Non-GAAP operating expenses


We define non-GAAP operating expenses as operating expenses excluding stock-based compensation expense, employer taxes related to employee stock transactions, acquisition-related expenses, which include transaction costs, acquisition-related retention payments, and asset impairment, amortization of acquired intangible assets, and restructuring costs , shareholder matters, and impairment of long-lived assets, which are not necessarily reflective of operational performance during a given period.


Non-GAAP operating income and non-GAAP operating margin


We define non-GAAP operating income as income (loss) from operations excluding stock-based compensation expense, employer taxes related to employee stock transactions, acquisition-related expenses, amortization of acquired intangible assets, restructuring costs, shareholder matters, and impairment of long-lived assets, which are not necessarily reflective of operational performance during a given period. We define non-GAAP operating margin as non-GAAP operating income as a percentage of revenue.


Non-GAAP net income attributable to PagerDuty, Inc. common stockholders


We define non-GAAP net income attributable to PagerDuty, Inc. common stockholders as net income (loss) attributable to PagerDuty, Inc. common stockholders excluding stock-based compensation expense, employer taxes related to employee stock transactions, amortization of debt issuance costs, amortization of acquired intangible assets, acquisition-related expenses, restructuring costs, shareholder matters, impairment of long-lived assets, adjustment attributable to redeemable non-controlling interest, and income tax effects and adjustments, which are not necessarily reflective of operational performance during a given period.


Non-GAAP net income per share, basic and diluted


We define non-GAAP net income per share, basic as non-GAAP net income attributable to PagerDuty, Inc. common stockholders divided by weighted average shares outstanding at the end of the reporting period. We define non-GAAP net income per share, diluted as non-GAAP net income attributable to PagerDuty, Inc. common stockholders divided by weighted average diluted shares outstanding at the end of the reporting period.


Free cash flow and free cash flow margin


We define free cash flow as net cash provided by operating activities, less cash used for purchases of property and equipment and capitalization of software costs. We define free cash flow margin as free cash flow as a percentage of revenue. In addition to the reasons stated above, we believe that free cash flow is useful to investors as a liquidity measure because it measures our ability to generate or use cash in excess of our capital investments in property and equipment in order to enhance the strength of our balance sheet and further invest in our business and potential strategic initiatives. A limitation of the utility of free cash flow as a measure of our liquidity is that it does not represent the total increase or decrease in our cash balance for the period. We use free cash flow in conjunction with traditional U.S. GAAP measures as part of our overall assessment of our liquidity, including the preparation of our annual operating budget and quarterly forecasts and to evaluate the effectiveness of our business strategies. There are a number of limitations related to the use of free cash flow as compared to net cash provided by operating activities, including that free cash flow includes capital expenditures, the benefits of which are realized in periods subsequent to those when expenditures are made.


PagerDuty encourages investors to review the related GAAP financial measures and the reconciliation of these non-GAAP financial measures to their most directly comparable GAAP financial measures, which it includes in press releases announcing quarterly financial results, including this press release, and not to rely on any single financial measure to evaluate PagerDuty’s business.


Please see the reconciliation tables at the end of this release for the reconciliation of non-GAAP financial measures to their most-comparable GAAP financial measures.




PAGERDUTY, INC.








RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES








(in thousands, except percentages and per share data)








(unaudited)










 



 






Three months ended January 31,






 






Year ended January 31,








 






 






2026






 






 






 






2025






 






 






 






2026






 






 






 






2025






 








Non-GAAP gross profit and non-GAAP gross margin






 






 






 






 






 






 






 








Gross profit






$






107,185






 






 






$






101,472






 






 






$






418,404






 






 






$






387,834






 








Add:






 






 






 






 






 






 






 








Stock-based compensation






 






985






 






 






 






1,288






 






 






 






4,283






 






 






 






5,984






 








Employer taxes related to employee stock transactions






 






38






 






 






 






50






 






 






 






125






 






 






 






162






 








Amortization of acquired intangible assets






 






320






 






 






 






2,200






 






 






 






2,700






 






 






 






9,075






 








Restructuring costs






 






—






 






 






 






—






 






 






 






292






 






 






 






(2






)








Non-GAAP gross profit






$






108,528






 






 






$






105,010






 






 






$






425,804






 






 






$






403,053






 








 






 






 






 






 






 






 






 








Revenue






$






124,785






 






 






$






121,446






 






 






$






492,546






 






 






$






467,499






 








Gross margin






 






85.9






%






 






 






83.6






%






 






 






84.9






%






 






 






83.0






%








Non-GAAP gross margin






 






87.0






%






 






 






86.5






%






 






 






86.4






%






 






 






86.2






%








 






 






 






 






 






 






 






 








Non-GAAP operating expenses






 






 






 






 






 






 






 








Research and development






$






32,574






 






 






$






34,611






 






 






$






126,937






 






 






$






141,489






 








Less:






 






 






 






 






 






 






 








Stock-based compensation






 






8,550






 






 






 






10,051






 






 






 






36,345






 






 






 






44,691






 








Employer taxes related to employee stock transactions






 






343






 






 






 






425






 






 






 






958






 






 






 






1,116






 








Acquisition-related expenses






 






—






 






 






 






228






 






 






 






263






 






 






 






978






 








Amortization of acquired intangible assets






 






—






 






 






 






—






 






 






 






—






 






 






 






116






 








Restructuring costs






 






—






 






 






 






426






 






 






 






1,707






 






 






 






424






 








Impairment of long-lived assets






 






—






 






 






 






—






 






 






 






1,213






 






 






 






—






 








Non-GAAP research and development






$






23,681






 






 






$






23,481






 






 






$






86,451






 






 






$






94,164






 








 






 






 






 






 






 






 






 








Sales and marketing






$






45,217






 






 






$






53,084






 






 






$






184,040






 






 






$






201,821






 








Less:






 






 






 






 






 






 






 








Stock-based compensation






 






5,477






 






 






 






7,483






 






 






 






22,420






 






 






 






31,185






 








Employer taxes related to employee stock transactions






 






205






 






 






 






310






 






 






 






587






 






 






 






773






 








Amortization of acquired intangible assets






 






622






 






 






 






633






 






 






 






2,520






 






 






 






2,530






 








Restructuring costs






 






9






 






 






 






150






 






 






 






3,296






 






 






 






140






 








Non-GAAP sales and marketing






$






38,904






 






 






$






44,508






 






 






$






155,217






 






 






$






167,193






 








 






 






 






 






 






 






 






 








General and administrative






$






24,872






 






 






$






25,496






 






 






$






101,587






 






 






$






104,296






 








Less:






 






 






 






 






 






 






 








Stock-based compensation






 






8,504






 






 






 






10,309






 






 






 






34,756






 






 






 






44,350






 








Employer taxes related to employee stock transactions






 






217






 






 






 






282






 






 






 






644






 






 






 






745






 








Acquisition-related expenses






 






23






 






 






 






—






 






 






 






23






 






 






 






(1






)








Amortization of acquired intangible assets






 






—






 






 






 






—






 






 






 






—






 






 






 






29






 








Restructuring costs






 






10






 






 






 






156






 






 






 






695






 






 






 






180






 








Shareholder matters






 






—






 






 






 






—






 






 






 






2,470






 






 






 






—






 








Non-GAAP general and administrative






$






16,118






 






 






$






14,749






 






 






$






62,999






 






 






$






58,993






 






















 



Note: Certain figures may not sum due to rounding.









PAGERDUTY, INC.








RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES (continued)








(in thousands, except percentages and per share data)








(unaudited)










 



 






Three months ended January 31,






 






Year ended January 31,








 






 






2026






 






 






 






2025






 






 






 






2026






 






 






 






2025






 








Non-GAAP operating income and non-GAAP operating margin






 






 






 






 






 






 






 








Income (loss) from operations






$






4,522






 






 






$






(11,719






)






 






$






5,840






 






 






$






(59,772






)








Add:






 






 






 






 






 






 






 








Stock-based compensation






 






23,516






 






 






 






29,131






 






 






 






97,804






 






 






 






126,210






 








Employer taxes related to employee stock transactions






 






803






 






 






 






1,067






 






 






 






2,314






 






 






 






2,796






 








Acquisition-related expenses






 






23






 






 






 






228






 






 






 






286






 






 






 






977






 








Amortization of acquired intangible assets






 






942






 






 






 






2,833






 






 






 






5,220






 






 






 






11,750






 








Restructuring costs






 






19






 






 






 






732






 






 






 






5,990






 






 






 






742






 








Shareholder matters






 






—






 






 






 






—






 






 






 






2,470






 






 






 






—






 








Impairment of long-lived assets






 






—






 






 






 






—






 






 






 






1,213






 






 






 






—






 








Non-GAAP operating income






$






29,825






 






 






$






22,272






 






 






$






121,137






 






 






$






82,703






 








 






 






 






 






 






 






 






 








Revenue






$






124,785






 






 






$






121,446






 






 






$






492,546






 






 






$






467,499






 








Operating margin






 






3.6






%






 






 






(9.6






)%






 






 






1.2






%






 






 






(12.8






)%








Non-GAAP operating margin






 






23.9






%






 






 






18.3






%






 






 






24.6






%






 






 






17.7






%








 






 






 






 






 






 






 






 








Non-GAAP net income attributable to PagerDuty, Inc. common stockholders






 






 






 






 






 






 






 








Net income (loss) attributable to PagerDuty, Inc. common stockholders






$






11,019






 






 






$






(10,604






)






 






$






173,854






 






 






$






(54,460






)








Add:






 






 






 






 






 






 






 








Stock-based compensation






 






23,516






 






 






 






29,131






 






 






 






97,804






 






 






 






126,210






 








Employer taxes related to employee stock transactions






 






803






 






 






 






1,067






 






 






 






2,314






 






 






 






2,796






 








Amortization of debt issuance costs






 






597






 






 






 






679






 






 






 






2,518






 






 






 






2,629






 








Amortization of acquired intangible assets






 






942






 






 






 






2,833






 






 






 






5,220






 






 






 






11,750






 








Acquisition-related expenses






 






23






 






 






 






228






 






 






 






286






 






 






 






977






 








Restructuring costs






 






19






 






 






 






732






 






 






 






5,990






 






 






 






742






 








Shareholder matters






 






—






 






 






 






—






 






 






 






2,470






 






 






 






—






 








Impairment of long-lived assets






 






—






 






 






 






—






 






 






 






1,213






 






 






 






—






 








Adjustment attributable to redeemable non-controlling interest






 






(1,645






)






 






 






1,844






 






 






 






(481






)






 






 






11,725






 








Income tax effects and adjustments






 






(9,154






)






 






 






(5,587






)






 






 






(182,897






)






 






 






(21,989






)








Non-GAAP net income attributable to PagerDuty, Inc. common stockholders






$






26,120






 






 






$






20,323






 






 






$






108,291






 






 






$






80,380






 








 






 






 






 






 






 






 






 








Non-GAAP net income per share, basic






 






 






 






 






 






 






 








Net income (loss) per share, basic, attributable to PagerDuty, Inc. common stockholders






$






0.13






 






 






$






(0.12






)






 






$






1.91






 






 






$






(0.59






)








Non-GAAP adjustments to net loss attributable to PagerDuty, Inc. common stockholders






 






0.17






 






 






 






0.34






 






 






 






(0.72






)






 






 






1.46






 








Non-GAAP net income per share, basic, attributable to PagerDuty, Inc. common stockholders






$






0.30






 






 






$






0.22






 






 






$






1.19






 






 






$






0.87






 








 






 






 






 






 






 






 






 








Non-GAAP net income per share, diluted






 






 






 






 






 






 






 








Net income (loss) per share, diluted, attributable to PagerDuty, Inc. common stockholders






$






0.12






 






 






$






(0.12






)






 






$






1.87






 






 






$






(0.59






)








Non-GAAP adjustments to net loss attributable to PagerDuty, Inc. common stockholders






 






0.17






 






 






 






0.34






 






 






 






(0.71






)






 






 






1.44






 








Non-GAAP net income per share, diluted, attributable to PagerDuty, Inc. common stockholders






$






0.29






 






 






$






0.22






 






 






$






1.16






 






 






$






0.85






 








 






 






 






 






 






 






 






 








Weighted average shares used in calculating net income (loss) per share:






 






 






 






 






 






 






 








Basic






 






88,041






 






 






 






90,422






 






 






 






91,212






 






 






 






92,000






 








Diluted






 






89,552






 






 






 






90,422






 






 






 






92,995






 






 






 






92,000






 








 






 






 






 






 






 






 






 








Weighted-average shares used in calculating non-GAAP net income per share






 






 






 






 






 






 






 








Basic






 






88,041






 






 






 






90,422






 






 






 






91,212






 






 






 






92,000






 








Diluted






 






89,552






 






 






 






92,999






 






 






 






92,995






 






 






 






95,060






 






















 



Note: Certain figures may not sum due to rounding.







 




PAGERDUTY, INC.








RECONCILIATION OF GAAP TO NON-GAAP FINANCIAL MEASURES (continued)








(in thousands, except percentages)








(unaudited)










 



 






Three months ended January 31,






 






Year ended January 31,








 






 






2026






 






 






 






2025






 






 






 






2026






 






 






 






2025






 








Free cash flow and free cash flow margin






 






 






 






 






 






 






 








Net cash provided by operating activities






$






25,410






 






 






$






31,402






 






 






$






114,857






 






 






$






117,891






 








Purchases of property and equipment






 






(883






)






 






 






(1,145






)






 






 






(2,941






)






 






 






(2,791






)








Capitalization of software costs






 






(1,966






)






 






 






(1,667






)






 






 






(9,233






)






 






 






(6,686






)








Free cash flow






$






22,561






 






 






$






28,590






 






 






$






102,683






 






 






$






108,414






 








Net cash used in investing activities






$






(11,230






)






 






$






(10,246






)






 






$






(18,277






)






 






$






(19,968






)








Net cash used in financing activities






$






(101,037






)






 






$






(2,815






)






 






$






(206,423






)






 






$






(116,138






)








 






 






 






 






 






 






 






 








Revenue






$






124,785






 






 






$






121,446






 






 






$






492,546






 






 






$






467,499






 








Operating cash flow margin






 






20.4






%






 






 






25.9






%






 






 






23.3






%






 






 






25.2






%








Free cash flow margin






 






18.1






%






 






 






23.5






%






 






 






20.8






%






 






 






23.2






%







 

View source version on businesswire.com: https://www.businesswire.com/news/home/20260312052737/en/
Investor Relations Contact:

Paul Underwood

investor@pagerduty.com


Media Contact:

Debbie O'Brien

media@pagerduty.com


SOURCE PagerDuty


Original: PagerDuty Announces Fourth Quarter and Full Year Fiscal 2026 Financial Results