US Market News
6日前
Customers Bank and ElevenLabs to Deploy AI-Powered Conversational Agents Across Customer and Employee ExperiencesJune 2, 2026 5:30 PM
Business Wire Strategic Collaboration to build 24/7 intelligent voice and chat capabilities, enhancing Customers Bank's high-touch service model with always-on support Customers Bank, the nearly $26 billion subsidiary of Customers Bancorp (NYSE: CUBI), today announced a strategic collaboration with ElevenLabs, a global leader in conversational AI, to deploy advanced voice and AI agents across its customer service and internal operations. The collaboration will leverage ElevenLabs' industry-leading conversational AI agents into Customers Bank's ecosystem by enabling intelligent, always-on interactions within the bank's hallmark high-touch service model. Customers Bank intends to enhance that personalized experience into digital and voice channels, delivering faster, more accessible support without compromising quality. "As customer expectations evolve toward real-time, conversational experiences, we see a clear opportunity to enhance how we serve our clients," said Sam Sidhu, President and CEO of Customers Bank. "Working with ElevenLabs enables us to combine cutting-edge AI with our high-touch service model, giving our customers immediate access to support while ensuring the human connection remains at the center of everything we do." Customers Bank plans to roll out a series of AI-powered agents designed to streamline both customer and employee experiences, including: Voice and digital agents that deliver intelligent, always-available customer service across every channel; Real-time assist agents that synthesize the right information to relationship managers the moment they need it; Conversational agents built to naturally interact with customers that streamline account opening. These capabilities are essential to deliver faster response times, reduce wait times, and provide consistent, high-quality service. ElevenLabs brings a research-driven approach to conversational AI agents, combining proprietary speech recognition and text-to-speech models with configurable agent orchestration to deliver human-like agent experiences. The platform is trusted by enterprises across financial services and other regulated industries to deploy AI agents to millions of users. "Customers Bank has one of the most enviable customer satisfaction records in US banking," said Mati Staniszewski, cofounder of ElevenLabs. "By deploying ElevenAgents across their customer experience, the bank will deliver faster, human-like interactions at scale - and protect the edge they've spent years building." The collaboration reflects a shared vision to transform how customers interact with financial institutions: a future where conversational interfaces become the primary method for clients to engage with their bank. To read more about Customers Bank’s work with ElevenLabs, click here. Institutional Background Customers Bancorp, Inc. (NYSE:CUBI) is one of the nation's top-performing banking companies with over $26 billion in assets making it one of the 80 largest bank holding companies in the U.S. Customers Bank's commercial and consumer clients benefit from a full suite of technology-enabled tailored product experiences delivered by best-in-class customer service distinguished by a Single Point of Contact approach. In addition to traditional lines such as C&I, commercial real estate, and residential and personal lending, Customers Bank also provides a number of national corporate banking services to clients in businesses including: fund finance, venture banking, healthcare, mortgage finance, and equipment finance. Major accolades include: Named a Top 10 Performing Bank by American Banker for five consecutive years (2021–2025), including the #1 spot in 2024 among midsize banks ($10B to $50B in assets) No. 45 out of the 100 largest publicly traded banks in 2026 Forbes Best Banks list Net Promoter Score of 81 compared to industry average of 41 A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender. Learn more: www.customersbank.com. About ElevenLabs ElevenLabs is an AI research and product company transforming how people and businesses communicate with the world. Launched in January 2023 with the first human-like AI voice model, it now serves millions of users and thousands of businesses across three platforms: ElevenCreative for generating and editing speech, music, image, and video across 70+ languages; ElevenAgents for deploying voice and chat agents at scale; and ElevenAPI for developer access to its leading AI audio models. View source version on businesswire.com: https://www.businesswire.com/news/home/20260602834906/en/ Media Contact:
Vested
customersbank@fullyvested.com Original: Customers Bank and ElevenLabs to Deploy AI-Powered Conversational Agents Across Customer and Employee Experiences
US Market News
3週前
Customers Bank Named to American Banker’s Best Places to Work in Financial TechnologyMay 18, 2026 10:49 AM
Business Wire Customers Bank (NYSE: CUBI), announced today that it has been named to American Banker’s “Best Places to Work in Financial Technology.” The recognition reflects Customers Bank’s commitment to building a workplace where innovation and talent thrive side by side. This annual survey and awards program is designed to identify, recognize and honor the best employers in the financial technology industry. Companies recognized on this year’s list operate in and serve companies and consumers in a wide range of financial services including banking and mortgages, insurance, payments and financial advisory. Customers Bank is one of the leading technology-forward commercial banks in the country. The bank operationalizes artificial intelligence (AI) across lending, deposits, and payments. Today, 75% of Customers Bank team members hold AI licenses, and the Bank’s proprietary instant payments platform, cubiX, processed approximately $500 billion in transaction activity in Q1 2026. "Every day our team powers Customers Bank’s continued success,” said Sam Sidhu, CEO and President of Customers Bank. “Inclusion on American Banker's Best Places to Work in Financial Technology list is a reflection of the environment we have built together – one where innovation is expected, growth is supported, and the work we do every day genuinely matters. I could not be prouder of our team." "Each year, the Best Places to Work in Financial Technology offers a glimpse into the workplace practices of fintechs whose employees rate them highly," said Penny Crosman, Executive Editor of Technology at American Banker. "This year, employees appear to value remote work, schedule flexibility and autonomy above all else, at a time when many traditional financial firms are enforcing strict return-to-work policies." Companies are considered for the award based on a rigorous two-part evaluation: an assessment of each company’s workplace policies, practices, philosophy, systems, and demographics, followed by an anonymous employee survey measuring the overall employee experience. The combined scores determine the final rankings. The Best Places to Work in Financial Technology program was created in 2017 and is a project of American Banker/Arizent and Best Companies Group. Institutional Background Customers Bancorp, Inc. (NYSE:CUBI) is one of the nation's top-performing banking companies with nearly $26 billion in assets making it one of the 80 largest U.S. bank holding companies. Customers Bank's commercial and consumer clients benefit from a full suite of technology-enabled tailored product experiences delivered by best-in-class customer service distinguished by a Single Point of Contact approach. In addition to traditional lines such as C&I, commercial real estate, and residential and personal lending, Customers Bank also provides a number of national corporate banking services to clients in businesses including: fund finance, venture banking, healthcare, mortgage finance, and equipment finance. Major accolades include: Named a Top 10 Performing Bank by American Banker for five consecutive years (2021-2025), including the #1 spot in 2024 among midsize banks ($10B to $50B in assets) No. 45 out of the 100 largest publicly traded banks in 2026 Forbes Best Banks list Net Promoter Score of 81 compared to industry average of 41 A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender. Learn more: www.customersbank.com. View source version on businesswire.com: https://www.businesswire.com/news/home/20260518972085/en/ Media Contact:
Vested
customersbank@fullyvested.com Original: Customers Bank Named to American Banker’s Best Places to Work in Financial Technology
US Market News
1月前
Customers Bank’s cubiX Wins Silver Stevie® Award for Achievement in Product Innovation at the 24th Annual American Business AwardsApril 30, 2026 4:45 PM
Business Wire
Customers Bank, the nearly $26 billion subsidiary of Customers Bancorp (NYSE: CUBI), announced today that cubiX, its proprietary instant payments platform developed entirely in-house, has been recognized with a Silver Stevie® Award in the Achievement in Product Innovation category at the 24th Annual American Business Awards®. The award recognizes organizations that have demonstrated exceptional creativity and advancement in product development.
cubiX is Customers Bank's proprietary payments platform, providing clients with unified access to both traditional payment rails – including wire and ACH – and modern infrastructure such as RTP, FedNow, and a 24/7, 365-day instant intra-bank payments network. cubiX is a closed-loop, real-time payments system that has become a critical piece of infrastructure across the digital asset industry and, increasingly, in traditional commercial banking verticals. In 2025, the platform enabled the onboarding of a network of mortgage industry customers with a projected $50 billion in transaction volumes, supporting future non-interest-bearing deposit growth.
“cubiX represents what's possible when you build technology with a clear purpose: making it easier for clients to move money seamlessly, securely, and on their terms,” said Sam Sidhu, President and CEO of Customers Bank. “Being recognized by the American Business Awards is a testament to the team that built this platform from the ground up and the clients who trust us with their most critical payment needs.”
The American Business Awards are the U.S.A.'s premier business awards program. More than 3,600 nominations from organizations of all sizes and in virtually every industry were submitted this year for consideration in a wide range of categories. Gold, Silver, and Bronze Stevie® Award winners will be celebrated during a ceremony in New York City on June 9.
For more information about the American Business Awards, visit www.StevieAwards.com/ABA.
Institutional Background
Customers Bancorp, Inc. (NYSE:CUBI) is one of the nation's top-performing banking companies with nearly $26 billion in assets making it one of the 80 largest bank holding companies in the U.S. Customers Bank's commercial and consumer clients benefit from a full suite of technology-enabled tailored product experiences delivered by best-in-class customer service distinguished by a Single Point of Contact approach. In addition to traditional lines such as C&I, commercial real estate, and residential and personal lending, Customers Bank also provides a number of national corporate banking services to clients in businesses including: fund finance, venture banking, healthcare, mortgage finance, and equipment finance. Major accolades include:
Named a Top 10 Performing Bank by American Banker for five consecutive years (2021-2025), including the #1 spot in 2024 among midsize banks ($10B to $50B in assets)
No. 45 out of the 100 largest publicly traded banks in 2026 Forbes Best Banks list
Net Promoter Score of 81 compared to industry average of 41
A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender. Learn more: www.customersbank.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20260430396155/en/
Media Contact: Vested customersbank@fullyvested.com
Original: Customers Bank’s cubiX Wins Silver Stevie® Award for Achievement in Product Innovation at the 24th Annual American Business Awards
US Market News
2月前
President and CEO of Customers Bank, Sam Sidhu, Named Executive of the Year by Business Intelligence GroupApril 22, 2026 4:30 PM
Business Wire
Customers Bank, the $24 billion subsidiary of Customers Bancorp (NYSE: CUBI), announced today that Sam Sidhu, President and Chief Executive Officer of Customers Bancorp, Inc. and Customers Bank, has been named to Business Intelligence Group’s 2026 Excellence in Customer Service Awards, in the Executive of the Year category. The award recognizes senior leaders who have demonstrated an outstanding commitment to advancing customer service standards within their organizations.
Sidhu has been instrumental in advancing Customers Bank's client-first operating model, which centers on delivering tailored, high-touch banking experiences through a dedicated single point of contact for each commercial and consumer client. Under his leadership, Customers Bank recently published its Net Promoter Score of 81, placing it well ahead of the financial services industry average of 41 and among the top performers in the sector.
"It is an honor to be recognized by the Business Intelligence Group. At Customers Bank, one thing has remained unchanged since day one: our relentless commitment to the customers we serve and the entrepreneurial spirit that drives us to deliver a level of service we’re proud of,” said Sam Sidhu, President and CEO of Customers Bank. “This award belongs to our team that makes this all possible.”
The Business Intelligence Group's Excellence in Customer Service Awards recognize individuals, organizations, and technologies that are elevating the standards of customer support and experience worldwide. Winners are selected by a panel of business executives using a proprietary scoring system designed to measure performance across multiple business domains and reward those whose achievements stand above their peers.
For more information about the Business Intelligence Group's Excellence in Customer Service Awards, visit www.bintelligence.com.
Institutional Background
Customers Bancorp, Inc. (NYSE:CUBI) is one of the nation’s top-performing banking companies with over $24 billion in assets making it one of the 80 largest bank holding companies in the U.S. Customers Bank’s commercial and consumer clients benefit from a full suite of technology-enabled tailored product experiences delivered by best-in-class customer service distinguished by a Single Point of Contact approach. In addition to traditional lines such as C&I, commercial real estate, and residential and personal lending, Customers Bank also provides a number of national corporate banking services to clients in businesses including: fund finance, venture banking, healthcare, mortgage finance, and equipment finance. Major accolades include:
Named a Top 10 Performing Bank by American Banker for five consecutive years (2021-2025), including the #1 spot in 2024 among midsize banks ($10B to $50B in assets)
No. 45 out of the 100 largest publicly traded banks in 2026 Forbes Best Banks list
Net Promoter Score of 81 compared to industry average of 41
A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender. Learn more: www.customersbank.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20260422909508/en/
Media Contact:
Vested
customersbank@fullyvested.com
Original: President and CEO of Customers Bank, Sam Sidhu, Named Executive of the Year by Business Intelligence Group
US Market News
2月前
Customers Bancorp, Inc. Hosts First Quarter 2026 Earnings Webcast Friday, April 24, 2026April 13, 2026 4:30 PM
Business Wire
Customers Bancorp, Inc. (NYSE: CUBI), the parent company of Customers Bank (collectively, “Customers”), will host a webcast at 9:00 AM EST on Friday, April 24, 2026, to report its earnings results for the three months ending March 31, 2026. The webcast will be conducted by Sam Sidhu, President & CEO of Customers Bancorp, and Mark McCollom, Chief Financial Officer of Customers Bancorp.
Register online for the webcast. The live audio webcast, presentation slides and earnings press release will be made available at the Customers Bank Investors webpage.
The first quarter 2026 earnings press release will be issued after the market closes on Thursday, April 23, 2026.
The webcast will be archived for viewing on the Customers Bank Investor webpage and available beginning approximately two hours after the conclusion of the live event.
Institutional Background
Customers Bancorp, Inc. (NYSE:CUBI) is one of the nation’s top-performing banking companies with over $24 billion in assets making it one of the 80 largest bank holding companies in the U.S. Customers Bank’s commercial and consumer clients benefit from a full suite of technology-enabled tailored product experiences delivered by best-in-class customer service distinguished by a Single Point of Contact approach. In addition to traditional lines such as C&I lending, commercial real estate lending and multifamily lending, Customers Bank also provides a number of national corporate banking services to specialized lending clients. Major accolades include:
Named a Top 10 Performing Bank by American Banker for five consecutive years (2021–2025), including the #1 spot in 2024 among midsize banks ($10–$50B in assets)
Recognized by Forbes among America’s Top 100 Banks for seven consecutive years
Net Promoter Score of 81 compared to industry average of 41
A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender. Learn more: www.customersbank.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20260413258682/en/
Laura Vele
Chief Marketing Officer
lvele@customersbank.com
646-315-2017
Original: Customers Bancorp, Inc. Hosts First Quarter 2026 Earnings Webcast Friday, April 24, 2026
US Market News
4月前
Customers Bancorp Announces Common Stock Repurchase PlanFebruary 11, 2026 4:30 PM
Business Wire
On February 11, 2026, the Board of Directors of Customers Bancorp, Inc. (NYSE: CUBI) (“the Company”), the holding company for Customers Bank, authorized a new common stock repurchase plan, providing the Company the discretion to purchase up to $100 million of its outstanding common stock over a one-year period.
“Over the past several years, we have deliberately strengthened our capital position, executed on our strategic priorities, grown franchise value, and organically increased our earnings power,” said Sam Sidhu, Chief Executive Officer of Customers Bancorp. “As a result of those efforts, the Board of Directors believes it is prudent to once again have a common stock repurchase authorization in place that provides us flexibility to deploy capital strategically while continuing to support our clients and our long-term growth strategy.”
The timing, price, and quantity of repurchases under the common stock repurchase plan will be at the discretion of Customers Bancorp and will depend on various factors, including Customers Bancorp capital position, liquidity, financial performance, alternative uses of capital, stock trading price, regulatory requirements and limitations, and general market conditions. The repurchase plan does not obligate Customers Bancorp to repurchase any particular number of shares, and it may be suspended or terminated at any time. Customers Bancorp expects to fund any repurchases with cash on hand. The common stock repurchases may be effected through open market purchases or privately negotiated transactions, including repurchase plans that satisfy the conditions of Rule 10b5-1 of the Securities Exchange Act of 1934, as amended.
Institutional Background
Customers Bancorp, Inc. (NYSE:CUBI) is one of the nation’s top-performing banking companies with over $24 billion in assets making it one of the 80 largest bank holding companies in the U.S. Customers Bank’s commercial and consumer clients benefit from a full suite of technology-enabled tailored product experiences delivered by best-in-class customer service distinguished by a Single Point of Contact approach. In addition to traditional lines such as C&I, commercial real estate, and residential and personal lending, Customers Bank also provides a number of national corporate banking services to clients in businesses including: fund finance, venture banking, healthcare, mortgage finance, and equipment finance. Major accolades include:
Named a Top 10 Performing Bank by American Banker for five consecutive years (2021-2025), including the #1 spot in 2024 among midsize banks ($10B to $50B in assets)
No. 45 out of the 100 largest publicly traded banks in 2026 Forbes Best Banks list
Net Promoter Score of 81 compared to industry average of 41
A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender.
Learn more: www.customersbank.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20260211966166/en/
Media Contact:
Vested
customersbank@fullyvested.com
Original: Customers Bancorp Announces Common Stock Repurchase Plan
US Market News
4月前
Customers Bank Appoints Stephen Wyremski as Chief Operating OfficerJanuary 26, 2026 9:30 PM
Business Wire
Customers Bank, the over $24 billion subsidiary of Customers Bancorp (NYSE: CUBI), today announced the appointment of Steve Wyremski as Chief Operating Officer, effective January 26, 2026.
Wyremski brings more than two decades of financial and operational leadership experience to the role, with a proven track record of managing complex financial functions and leading enterprise transformation efforts across the banking sector. He joined Customers Bank in 2024 as a strategic advisor, where he played a key role in accelerating the bank’s finance and data modernization initiatives.
“Steve brings a deep understanding of operational excellence and financial discipline, paired with a thoughtful approach to transformation and scale,” said Sam Sidhu, President and CEO of Customers Bank. “His leadership will be instrumental as we continue to invest in growth, digital innovation, and long-term value creation for our clients and shareholders.”
Prior to joining Customers Bank, Wyremski served as Chief Financial Officer of a New York-based commercial bank with over $100 billion in assets, where he oversaw enterprise-wide finance functions. Earlier in his career, he spent nearly a decade at KPMG in New York City, most recently serving as Senior Manager in the banking audit practice. His experience also includes finance roles at American International Group (AIG) and Veeco.
Wyremski holds a bachelor’s degree in accounting and finance from Boston College and brings a deep understanding of the regulatory and strategic landscape required to navigate today’s banking environment. He has been a licensed certified public accountant for nearly two decades.
“This is an exciting time to join Customers Bank’s leadership team,” said Wyremski. “The bank’s commitment to innovation, its entrepreneurial culture, and its focus on delivering value for clients makes this a unique opportunity. I look forward to contributing to the Bank’s continued success.”
Institutional Background
Customers Bancorp, Inc. (NYSE:CUBI) is one of the nation’s top-performing banking companies with over $24 billion in assets making it one of the 80 largest bank holding companies in the U.S. Customers Bank’s commercial and consumer clients benefit from a full suite of technology-enabled tailored product experiences delivered by best-in-class customer service distinguished by a Single Point of Contact approach. In addition to traditional lines such as C&I, commercial real estate, and residential and personal lending, Customers Bank also provides a number of national corporate banking services to clients in businesses including: fund finance, venture banking, healthcare, mortgage finance, and equipment finance. Major accolades include:
Named a Top 10 Performing Bank by American Banker for five consecutive years (2021-2025), including the #1 spot in 2024 among midsize banks ($10B to $50B in assets)
No. 72 out of the 100 largest publicly traded banks in 2025 Forbes Best Banks list
Net Promoter Score of 81 compared to industry average of 41
A member of the Federal Reserve System with deposits insured by the Federal Deposit Insurance Corporation, Customers Bank is an equal opportunity lender. Learn more: www.customersbank.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20260126322504/en/
Media Contact:
Jordan Baucum
Head of Corporate Communications
(951) 608-8314
jbaucum@customersbank.com
Original: Customers Bank Appoints Stephen Wyremski as Chief Operating Officer
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