Jet ConneX customers will be the first to
benefit from the ground-breaking JetXP enhancement program, which
delivers a truly seamless experience and supports the market's
shift away from empty speed promises
CARLSBAD, Calif., Oct. 9, 2024
/PRNewswire/ -- Viasat Inc. (NASDAQ: VSAT), a global leader in
satellite communications, today unveiled a variety of
ground-breaking enhancements to its satellite network and service
model that will raise the bar for business aviation in-flight
connectivity. Viasat's Jet ConneX customers will be the first to
benefit from major performance improvements on selected plans, with
the introduction of features such as uncapped speeds, expanded
capacity and increased network prioritization.
Hundreds of existing customers are already trialing the
enhancement program, titled JetXP, which has been developed
following extensive consultation with customers, partners and
research agencies, in addition to detailed analysis of usage trends
over the past year. The research indicated that expectations around
business aviation connectivity have evolved considerably.
Traditional speed-based plans are now outdated, especially those
that advertise a top-speed without details around when, where and
how frequently it will be achieved. Instead, the business aviation
industry has broadened its focus to the overall experience.
This sentiment was further reinforced by the results of Viasat's
2024 business aviation in-flight connectivity survey, which found
that reliability, coverage, consistency, value for money and
overall experience (including white-glove customer service and 24/7
global support) were deemed more important than fast speeds
alone.
Initial results from JetXP customer trials have been extremely
positive, highlighting an even better experience. This includes
applications such as bulk file transfers, real-time entertainment
and web browsing, which have traditionally performed strongly using
Jet ConneX, but have become even more reliable, consistent and
snappy.
Kai Tang, Head of Business
Aviation at Viasat, said: "JetXP is the latest example of Jet
ConneX's continuous evolution and offers an entirely different way
of thinking, for Viasat and the market as whole. By enhancing our
network and unleashing its full power to business aviation
customers, we'll consistently meet a defined quality of experience
across different applications, devices and flight routes, from the
busiest airports to the most remote locations. And customer trials
have already shown these are not empty promises; we have data to
back our claims from hundreds of real operators on our live
network.
"This marks a turning point. Until now, connectivity providers
have used speed and allowances to determine which service plan a
business aviation customer should be placed on, with complicated
service level agreements that are often difficult to assess.
However, this approach does not resonate with today's market.
Customers are savvy enough to understand that speed alone will
never meet their requirements and beyond a certain bandwidth
threshold, higher speed has little impact on actual passenger
experience. As the breadth and depth of criteria used to assess
connectivity becomes more mature, the days of speed test
decision-making are over. Operators are looking at the overall
experience and that's where JetXP really excels."
JetXP marks an important step in harmonizing Viasat's business
aviation service offering and network management strategy,
following its acquisition of Inmarsat last year. The program
combines the unique expertise, experience, technology and data of
both companies, utilizing the aspects that were most beneficial to
customers.
Tang continued: "JetXP is a unique proposition that could only
be achieved following the coming together of Viasat and Inmarsat as
two in-flight connectivity leaders in business aviation. Its due to
the combination of our world-class technology, expertise and
innovation, built over 35 years alongside our partner ecosystem,
which includes business aviation's leading value-added resellers,
OEMs and MROs."
As business aviation's leading provider of in-flight
connectivity, Viasat's services are activated on more than 5,000
business jets around the world, representing more than 70% of the
satellite connected market. Service plans for Jet ConneX are
available through a global network of distribution partners, which
consists of Collins Aerospace, Honeywell and Satcom Direct, with
the added assurance of regular, incremental capacity enhancements
and advanced onboard equipment upgrades in the years to come.
About Viasat
Viasat is a global communications company
that believes everyone and everything in the world can be
connected. With offices in 24 countries around the world, our
mission shapes how consumers, businesses, governments and
militaries around the world communicate and connect. Viasat is
developing the ultimate global communications network to power
high-quality, reliable, secure, affordable, fast connections to
positively impact people's lives anywhere they are—on the ground,
in the air or at sea, while building a sustainable future in space.
In May 2023, Viasat completed its
acquisition of Inmarsat, combining the teams, technologies and
resources of the two companies to create a new global
communications partner. Learn more at www.viasat.com, the Viasat
News Room or follow us on Facebook, Instagram, LinkedIn, X or
YouTube.
Copyright © 2024 Viasat, Inc. All rights reserved. Viasat,
the Viasat logo and the Viasat Signal are registered trademarks in
the U.S. and in other countries of Viasat, Inc. All other product
or company names mentioned are used for identification purposes
only and may be trademarks of their respective owners.
Forward-Looking Statements
This press release contains
forward-looking statements that are subject to the safe harbors
created under the Securities Act of 1933 and the Securities
Exchange Act of 1934. Forward-looking statements include among
others, statements related to the introduction of Viasat's JetXP
in-flight connectivity experience plans on business aviation
aircraft; the enhanced internet experience customers can expect,
including the uncapped network speeds, expanded capacity and
increased network prioritization. Readers are cautioned that actual
results could differ materially and adversely from those expressed
in any forward-looking statements. Factors that could cause actual
results to differ include: our ability to successfully implement
our business plan for our broadband services on our anticipated
timeline or at all; risks associated with the construction, launch
and operation of the satellite(s) used to supply these services,
including the effect of any anomaly, operational failure or
degradation in satellite performance; contractual problems; product
defects; manufacturing issues or delays; regulatory issues; changes
in relationships with, or the financial condition of, key
suppliers; technologies not being developed according to
anticipated schedules, or that do not perform according to
expectations; and other factors affecting the aviation sector
generally. In addition, please refer to the risk factors contained
in Viasat's SEC filings available at www.sec.gov, including
Viasat's most recent Annual Report on Form 10-K and Quarterly
Reports on Form 10-Q. Readers are cautioned not to place undue
reliance on any forward-looking statements, which speak only as of
the date on which they are made. Viasat undertakes no obligation to
update or revise any forward-looking statements for any reason.
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SOURCE Viasat, Inc.