Service providers play a pivotal role in
data-to-insight transformation, ISG Provider Lens™ reports
say
Enterprises in Europe are adopting cognitive AI principles to
revolutionize operations and planning and foster a culture of
AI-enabled decision-making, say new research reports published
today by Information Services Group (ISG) (Nasdaq: III), a leading
global technology research and advisory firm.
The 2024 ISG Provider Lens™ Advanced Analytics and AI Services
reports for Europe say industry-specific challenges, supply chain
disruptions, macroeconomic uncertainties and stringent
sustainability practices are driving enterprises to utilize deep
forecasting and economic modeling techniques to proactively
forecast, assess and mitigate risks. More organizations are
addressing these struggles with an AI-first approach centered
around data as a strategic asset.
“Enterprises are increasingly relying on data in
decision-making, augmenting the power of cognitive AI and cloud
computing,” said Diwahar Jawahar, principal consultant, Cognitive
& Analytics advisory practice, EMEA, ISG Research. “By treating
data as a strategic asset, they can reimagine their operations,
strategy, innovation and CX and provide new avenues of growth.”
The analytics services market plays a pivotal role in modern
business strategy, empowering enterprises with data-driven
decision-making, operational efficiency and competitive advantages,
the report says. The relevance of analytics and AI services
continued to grow throughout the past year, fueled by the steady
advancement of technologies such as generative AI (GenAI).
Providers in this space are innovating frameworks, accelerators,
simulations and customizable AI solutions for automating the
generation of AI insights, ISG Research says. These providers
emphasize intensive development of machine learning models, making
AI more integrated and efficient within business workflows.
Enterprises are now increasingly aware of risks related to AI
ethics, compliance and governance, ISG says. An emerging group of
specialist providers, dedicated to delivering highly compliant,
responsible AI solutions, are emphasizing ML model governance,
swiftly scaling customer engagements from proofs-of-concept to
production in minimal time.
As a result, ISG researchers note the emergence of integrated
knowledge graphs with GenAI and analytics tools, and an increase in
the development of verticalized AI solutions, which together
combine to solve unique operational challenges for enterprise
customers.
“Prudent governance is required to drive AI development in
modern data ecosystems and revolutionize the systems and platforms
used for business decision-making,” said Jan Erik Aase, partner and
global leader, ISG Provider Lens Research. “Service providers play
a crucial role in helping their clients leverage applied AI
solutions to transform data into actionable insights in real time,
driving strategic growth and ROI.”
The reports also explore other trends, such as increased demand
for customized, tailored user experiences. One way to deliver these
experiences, the reports note, is with recommendation engines that
suggest products, services and content to customers.
For more insights into how service providers are enabling their
customers to improve their decision-making through smarter
analytics and AI initiatives, see the ISG Provider Lens™ Focal
Points briefing here.
For 2024, ISG Provider Lens™ has published two Advanced
Analytics and AI Services reports for Europe: one examining Large
and Midsize Providers, and a second that exclusively assesses
Specialist Providers. The Large and Midsize Providers report
evaluates the capabilities of 53 providers across six quadrants:
Data Science and AI Services – Large, Data Science and AI Services
– Midsize, Data Modernization Services – Large, Data Modernization
Services – Midsize, Advanced BI and Reporting Modernization
Services – Large and Advanced BI and Reporting Modernization
Services – Midsize.
The Large and Midsize report names Accenture, Capgemini,
Cognizant, Deloitte, EXL, GFT, HARMAN, HCLTech, Infosys, Merkle,
Mphasis, Orange Business, Persistent Systems, Reply, TCS,
T-Systems, Virtusa and Wipro as Leaders in three quadrants each.
Hexaware is named a Leader in two quadrants.
In addition, Stefanini and Tech Mahindra are named as Rising
Stars — companies with a “promising portfolio” and “high future
potential” by ISG’s definition — in two quadrants each.
The 2024 ISG Provider Lens™ Advanced Analytics and AI Services –
Specialist Providers report evaluates the capabilities of 25
specialist providers across three quadrants: Data Science and AI
Services – Specialist, Data Modernization Services – Specialist and
Advanced BI and Reporting Modernization Services – Specialist.
The Specialist report names Alexander Thamm, Fractal Analytics,
Lingaro, MathCo, Quantiphi, SDG Group, Tiger Analytics, Tredence,
Version 1 and WNS Analytics as Leaders in all three quadrants. In
addition, Ancoris is named a Rising Star in all three
quadrants.
In the area of customer experience, DXC Technology is named the
global ISG CX Star Performer for 2024 among advanced analytics and
AI service providers. DXC Technology earned the highest customer
satisfaction scores in ISG's Voice of the Customer survey, part of
the ISG Star of Excellence™ program, the premier quality
recognition for the technology and business services industry.
Customized versions of the report are available from HCLTech,
Lingaro, Orange Business, T-Systems and WNS.
The 2024 ISG Provider Lens™ Advanced Analytics and AI Services
reports for Europe are available to subscribers or for one-time
purchase on this webpage for the Specialist Providers report and
the Large and Midsize Providers report.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI, cloud and data analytics; sourcing advisory; managed
governance and risk services; network carrier services; strategy
and operations design; change management; market intelligence and
technology research and analysis. Founded in 2006, and based in
Stamford, Conn., ISG employs more than 1,600 digital-ready
professionals operating in more than 20 countries—a global team
known for its innovative thinking, market influence, deep industry
and technology expertise, and world-class research and analytical
capabilities based on the industry’s most comprehensive marketplace
data. For more information, visit www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20250129223214/en/
Press:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Philipp Jaensch, ISG +49 151 730 365 76
philipp.jaensch@isg-one.com
Information Services (NASDAQ:III)
過去 株価チャート
から 12 2024 まで 1 2025
Information Services (NASDAQ:III)
過去 株価チャート
から 1 2024 まで 1 2025
