Breaches of critical infrastructure trigger
increasing regulation, investments in advanced, flexible systems
and services, ISG Provider Lens™ report says
Australian enterprises and government agencies are making
cybersecurity a strategic priority as attacks in the country become
more frequent and severe, according to a new research report
published today by Information Services Group (ISG) (Nasdaq: III),
a leading global technology research and advisory firm.
The 2024 ISG Provider Lens™ Cybersecurity — Solutions and
Services report for Australia finds that more organizations are
exploring or adopting new cybersecurity technologies, especially AI
and automation tools, to detect threats and take offensive and
defensive measures.
“The cybersecurity battlefield in Australia is constantly
changing,” said Michael Gale, partner and regional leader, ISG Asia
Pacific. “Enterprises and service providers are working together to
get the most out of emerging technologies and comply with complex
regulations.”
Cybersecurity breaches at Australian organizations, including
ransomware operations and supply chain attacks, continue to grow
more sophisticated, the report says. Among the most visible have
been customer data breaches at financial firms and attacks
targeting critical telecommunications and healthcare
infrastructure. As the Australian government has imposed new
cybersecurity mandates and guidelines and modernized its own
defenses, enterprises have sharpened their focus on data privacy
and security.
Australian enterprises are investing in both established and
emerging security technologies and services, ISG says. These
include strategic security services, which incorporate functions
such as threat detection, incident response and compliance
management, and managed security services, which are evolving into
cyber defense centers (CDCs) that use machine learning for advanced
analytics.
AI is a core element of many of the solutions Australian
companies are adopting, the report says. AI can reduce the need for
human effort in recurring tasks — a key benefit amid a shortage of
skilled security workers — and generate deeper insights into
security readiness and possible threats. However, some firms are
concerned about the risks of AI, including potential bias and
misuse, ISG says. Companies are taking a similarly cautious
approach to generative AI (GenAI) as a tool for threat
identification and defense.
The rise of remote work and cloud-based operations in Australia
has accelerated investments in identity and access management
(IAM), ISG says. Companies are becoming proactive in mitigating the
risks of unauthorized access and responding to new compliance
requirements in this area. IAM innovations using AI and ML provide
for adaptive measures that adjust to evolving threats, enhancing
overall resilience.
“Australian enterprises want their security toolkits to be both
simple and flexible,” said Jan Erik Aase, partner and global
leader, ISG Provider Lens Research. “They will benefit from more
comprehensive solutions that can serve an increasingly diverse
customer base.”
The report also examines other Australian cybersecurity trends,
including government investment in innovation centers and the
effect of new privacy laws on strategic security services
adoption.
For more insights into the cybersecurity challenges facing
Australian enterprises, including retention of skilled personnel
and collaboration with competitors and suppliers, see the ISG
Provider Lens™ Focal Points briefing here.
The 2024 ISG Provider Lens™ Cybersecurity — Solutions and
Services report for Australia evaluates the capabilities of 82
providers across six quadrants: Identity and Access Management,
Extended Detection and Response, Security Service Edge, Technical
Security Services, Strategic Security Services and Managed Security
Services — SOC.
The report names IBM as a Leader in five quadrants. It names
Accenture, CyberCX, Deloitte, DXC Technology, Fujitsu, NTT DATA,
Telstra, Thales, Verizon Business and Wipro as Leaders in three
quadrants each. HCLTech, Infosys, Microsoft, Palo Alto Networks and
PwC are named as Leaders in two quadrants each. Broadcom, Cato
Networks, CGI, Cisco, CrowdStrike, CyberArk, EY, Forcepoint,
Fortinet, KPMG, Netskope, Okta, Ping Identity, SailPoint,
SentinelOne, Tech Mahindra, Trend Micro, Unisys, Versa Networks and
Zscaler are named as Leaders in one quadrant each.
In addition, Kyndryl and Unisys are named as Rising Stars —
companies with a “promising portfolio” and “high future potential”
by ISG’s definition — in two quadrants each. Fortinet, Skyhigh
Security, Tech Mahindra and Trellix are named as Rising Stars in
one quadrant each.
A customized version of the report is available from IBM.
In the area of customer experience, Zensar Technologies is named
the global ISG CX Star Performer for 2024 among cybersecurity
providers. Zensar Technologies earned the highest customer
satisfaction scores in ISG's Voice of the Customer survey, part of
the ISG Star of Excellence™ program, the premier quality
recognition for the technology and business services industry.
The 2024 ISG Provider Lens™ Cybersecurity — Solutions and
Services report for Australia is available to subscribers or for
one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only
service provider evaluation of its kind to combine empirical,
data-driven research and market analysis with the real-world
experience and observations of ISG's global advisory team.
Enterprises will find a wealth of detailed data and market analysis
to help guide their selection of appropriate sourcing partners,
while ISG advisors use the reports to validate their own market
knowledge and make recommendations to ISG's enterprise clients. The
research currently covers providers offering their services
globally, across Europe, as well as in the U.S., Canada, Mexico,
Brazil, the U.K., France, Benelux, Germany, Switzerland, the
Nordics, Australia and Singapore/Malaysia, with additional markets
to be added in the future. For more information about ISG Provider
Lens research, please visit this webpage.
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading
global technology research and advisory firm. A trusted business
partner to more than 900 clients, including more than 75 of the
world’s top 100 enterprises, ISG is committed to helping
corporations, public sector organizations, and service and
technology providers achieve operational excellence and faster
growth. The firm specializes in digital transformation services,
including AI and automation, cloud and data analytics; sourcing
advisory; managed governance and risk services; network carrier
services; strategy and operations design; change management; market
intelligence and technology research and analysis. Founded in 2006,
and based in Stamford, Conn., ISG employs more than 1,600
digital-ready professionals operating in more than 20 countries—a
global team known for its innovative thinking, market influence,
deep industry and technology expertise, and world-class research
and analytical capabilities based on the industry’s most
comprehensive marketplace data. For more information, visit
www.isg-one.com.
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version on businesswire.com: https://www.businesswire.com/news/home/20240725729094/en/
Press Contacts:
Will Thoretz, ISG +1 203 517 3119 will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG +1 978-518-4520
isg@matternow.com
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