Global 50 Manufacturing Giant Trusts eGain for Knowledge-Powered Customer Service
2024年5月29日 - 7:30PM
RNSを含む英国規制内ニュース (英語)
Global 50 Manufacturing Giant Trusts eGain for Knowledge-Powered
Customer Service
SUNNYVALE, Calif., May 29, 2024 (GLOBE NEWSWIRE) --
eGain (NASDAQ: EGAN), the AI knowledge platform
for customer service, today announced that a Global 50
manufacturing giant has selected eGain as its strategic AI
knowledge platform to provide trusted answers for customer
service.
A leader in the rapidly growing market for mobility
products, the manufacturer was struggling with incorrect and
inconsistent answers for customer service due to siloed knowledge
and content repositories. Moreover, its incumbent knowledge system
was inadequate for generative AI applications and lacked
personalization capabilities. The company chose eGain Knowledge Hub
for the following reasons:
- Rich functionality for content management and knowledge
workflows
- Generative AI for knowledge automation and conversational
guidance
- Single source of truth, with extensive multi-lingual
support
- Pre-built connectors to Salesforce and Confluence, along with
open APIs
- Innovation in 30 Days™, a unique no-risk, no-cost pilot offer
from eGain
eGain will power customer self-service for the
client to engage thousands of dealers and millions of customers
worldwide. Thanks to cutting-edge AI guidance built into the
solution, all service agents will handle all types of queries
across a wide range of topics, including product selection, use and
maintenance, documentation, and promotions.
About eGain
Infused with AI and analytics, eGain Knowledge Hub improves
customer experience and reduces cost of service with virtual
assistance, self-service, and modern agent desktop tools. Visit
www.eGain.com for more info.
Media Contact
Michael Messner
408 636 4514
press@egain.com
eGain, the eGain logo, and all other eGain product
names and slogans are trademarks or registered trademarks of eGain
Corp. in the United States and/or other countries. All other
company names and products mentioned in this release may be
trademarks or registered trademarks of the respective
companies.
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