Businessolver Expands Investment in Innovation and Service, Driving Client Delight and Real Results
2024年7月31日 - 11:07PM
ビジネスワイヤ(英語)
Strong first-half 2024 results demonstrate the technology
leader’s commitment to benefits innovation, service, and
people
Businessolver®, a market-leader in SaaS-based HR and benefits
technology, wraps up the first half of 2024 with an impressive list
of technology advancements, acquisitions, and accolades that
demonstrate its deep commitment to driving tangible value for its
growing list of clients and stakeholders.
“Our investments in product innovation, acquisitions, and people
all align to one common goal: client delight,” said Jon Shanahan,
CEO and President of Businessolver. “With continued client
feedback, a deep talent pool, and an eye on the future, we’re
innovating in the benefits space and bringing holistic solutions to
market for today’s increasingly complex challenges.”
Technology investments, backed by user experience research
studies, simplify the benefits experience while driving engagement
and efficiencies
Businessolver’s research continues to underscore the need for a
simplified benefits experience that helps employees choose and use
their benefits more effectively. The company’s annual Benefits
Insights report showed that while 84% of employees are confused
about their benefits, a personalized enrollment experience and AI
enhancements are optimizing outcomes and improving the user
experience (UX), resulting in an “excellent” net-promoter score
(NPS) rating during 2024’s annual enrollment.
Highlights from Businessolver’s long list of Q1 and Q2 product
enhancements include:
- Best Match enrollment experience: This innovation, which
was driven by feedback from over a quarter-million-member survey
responses, includes enhanced personalized modeling tools, new
financial views and side-by-side comparisons within the enrollment
experience that empower employees by providing clearer insights
into their specific healthcare costs and options, all within a
modernized interface.
- Improved AI-powered search: Extends AI-powered cognitive
search across the company’s benefits platform, resulting in 90%
overall resolve rate through personalized searches and enabling HR
teams with targeted promotions.
- Market-first Benefits Insights Dashboard: Provides HR
teams with real-time analytics and AI to enhance benefits strategy
alignment. Expanded user experience surveys accompany the
enhancement along with call center analytics for 100% of user
interactions.
- Enhanced email communications and tracking:
Upgrades the email communications tool, helping benefits teams
communicate benefits information and measure effectiveness. Emails
generated from Businessolver’s platform see a 46% read rate across
30 million emails sent annually.
From Forbes to Newsweek, Businessolver earns accolades for
innovation, AI, and culture
As testament to Businessolver’s continued investment in
technology, the company was honored with numerous accolades,
including Excellence Award in the BIG Innovation Awards for machine
learning, People’s Choice Stevie Awards for favorite new product,
Silver Digital Health Award for mobile app redesign, and
recognition from the SaaS Awards and Shortlister.
Businessolver was likewise recognized for its exceptional
culture which continues to be rooted in empathetic practices.
Honors included recognition by Forbes as one of America’s Best
Midsize Employers for the third consecutive year, Newsweek, Ragan’s
Employee Communications Award, and Inspiring Workplaces.
The Capstone Group acquisition expands Businessolver’s
strategic investment in benefits expertise and service
delivery
In Q1, Businessolver deepened its commitment to service delivery
and expansion beyond benefits administration by acquiring The
Capstone Group and its ComplianceDashboard solution. This
acquisition follows the company’s 2023 key acquisition of
Workterra.
55% of CEOs cite mental health issues and other first-half
highlights:
- Businessolver's ninth annual State of Workplace Empathy study
revealed an alarming rise in mental health issues particularly
among CEOs: 55% of CEOs (+24 points over 2023) and 50% of employees
cited mental health issues alongside widespread workplace
toxicity.
- Businessolver’s 8th annual hackathon focused on AI to enhance
simplicity and efficiency for clients. This year’s top ideas will
be committed to the company’s product roadmap.
- Carey McKenzie, previously Chief Acquisitions Officer,
transitioned to Chief Client Officer for Businessolver—maximizing
client and investor value with 25+ years of benefits
experience.
“Empathy continues to be the cornerstone for how we innovate and
operate,” said Shanahan. “From product innovations to service,
we’re delivering on client delight through our commitment to ‘tech
with heart.’ In this way, we not only live our values but
continually set the bar in the benefits arena.”
About Businessolver
Since 1998, Businessolver has delivered market-changing benefits
technology the empowers empathetic service supported by an
intrinsic responsiveness to client needs. The company creates
client programs that maximize benefits program investment, minimize
risk exposure, and engage employees with easy-to-use solutions and
communication tools to assist them in making wise and
cost-efficient benefits selections. Founded by HR professionals,
Businessolver’s unwavering service-oriented culture and secure SaaS
platform provide measurable success in its mission to provide
complete client delight.
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version on businesswire.com: https://www.businesswire.com/news/home/20240730170606/en/
Nicole Selinger (for Businessolver) 314-805-2165
nicole@KMPRcollective.com