SysTrack is "ideal for customers seeking to
drive proactive IT initiatives" and received the highest score
possible in data querying, root cause analysis, partner ecosystem
and ten other criteria
BOSTON, July 30,
2024 /PRNewswire/ -- Lakeside Software, the leading
IT data intelligence company, has been named a Leader in
The Forrester Wave™: End-User Experience
Management, Q3 2024 report. The report analyzed eight vendors, with
Lakeside cited as "a partner of choice for many leading managed
service providers." The report also recognized Lakeside's expanding
ecosystem which includes partners outside of IT.
The report evaluated and scored the most significant end-user
experience management (EUEM) providers, including Lakeside's
SysTrack, using 34 criteria. Lakeside scored the highest possible
marks in nine of the "Current Offering" (the strength of each
company's current offering) criteria:
- Agent footprint
- Collection frequency, reporting and storage
- Data querying
- Third-party integration
- Deployment templates
- Client OS support
- Virtualization support
- Root cause analysis (RCA)
- Software Asset Management
Lakeside also earned the highest rating possible in four
"Strategy" criteria:
- Roadmap
- Partner ecosystem
- Adoption
- Supporting services and offerings
Strong references from the customer community supported the
evaluation findings. Customers cited Lakeside's "exceptional
support and extremely robust RCA capabilities" and "significant
cost savings from using (SysTrack)." The report also noted
SysTrack's "real-time reporting and market-leading data retention
policies to enable deep historical analysis, making it an excellent
tool for level-three RCA."
"We are honored to be named a Leader by Forrester in the
end-user experience management category. This recognition
acknowledges for us our steadfast focus on helping customers
succeed in today's digital-first world," said David Keil, CEO, Lakeside Software. "Our
unmatched data collection and embedded AI engine set us apart in
the digital employee experience market proving our unique
ability meet the IT visibility needs of modern
enterprises."
Lakeside has further shown its leadership position throughout
2024 with the launch of its AI-powered SysTrack Intelligence
Package, recognition as technology company of the year,
recording-breaking Q1 results, and rapid response to the
CrowdStrike Windows Outage to help customers assess the impact,
prioritize system repairs, and monitor remediation progress through
a newly developed dashboard.
To access a complimentary copy of the full report, click
here.
About Lakeside Software
Lakeside Software is how
organizations with large, complex IT environments can finally get
visibility across their entire digital estate and see how to do
more with less. For far too long, IT teams have struggled to see
what's going on in their dark estate — where costly inefficiencies,
poor employee experiences, and unresolved problems hide. Only
Lakeside lets you give everyone a better view, so they can see the
hidden issues, see the smartest fixes, and see the biggest savings.
That's why so many of the world's leading global brands rely on
Lakeside. And it's how our customers see an average ROI of more
than 250%. Learn how you can get a better view at
www.lakesidesoftware.com Give everyone a better
view.™
Lakeside Software and SysTrack are registered trademarks
and/or trademarks of Lakeside Software, LLC in the United States, and other jurisdictions.
All other trademarks and registered trademarks are property of
their respective owners.
Media Contact:
Bridget Bell
media.enquiries@lakesidesoftware.com
View original content to download
multimedia:https://www.prnewswire.com/news-releases/lakeside-software-recognized-as-a-leader-in-end-user-experience-management-report-302210049.html
SOURCE Lakeside Software, Inc.