Latest integration provides greater incident
management automation for productive security outcomes, reduces
alert fatigue and operational costs
SANTA
CLARA, Calif., May 6, 2024
/PRNewswire/ -- Netskope, a leader in Secure Access Service
Edge (SASE), today announced the release of the Netskope App for
ServiceNow, further extending the collaboration between the two
companies. Designed to simplify threat and data protection
workflows, the app leverages advanced features such as Netskope
real-time user coaching to help security operations (SecOps) and
incident response (IR) to keep users productive and the business
resilient when responding to incidents and alerts.
Today, most legacy secure web gateways limit how IT and security
teams can effectively respond to a user request or a threat
incident by only allowing admins a binary choice to allow or block
access based on a web destination. By leveraging Netskope's
patented capabilities to understand and differentiate the context
around user engagement with the internet, the Netskope App for
ServiceNow facilitates a number of workflows to automatically
create, manage, and respond to events and incidents. As a result,
users remain engaged and productive with the business tools they
would otherwise be blocked from using, all while reducing the
friction between IT departments and the volume of tickets generated
by users. The app also supports predefined and ad hoc workflows,
giving admins multiple outcomes to choose from, including limited
uploads, limited downloads, real-time user coaching, and
justification, in addition to allowing and blocking access.
"This latest integration between Netskope and ServiceNow enables
customers to go beyond the limitations of solely 'block' or 'allow'
options and respond with a wide variety of continuously updated
zero trust outcomes," said David
Willis, Vice President of Technology Alliances, Netskope.
"The Netskope App for ServiceNow helps admins manage a large number
of findings ranging from 'patient zero' threats or a widespread
data protection event using Netskope's context rich data directly
from the ServiceNow dashboard. It puts the necessary details into
the IT and SecOps admins' hands to enforce and enable users based
on correlated and investigated findings in ServiceNow."
With the new Netskope App for ServiceNow administrators can
now:
- Investigate and reduce time-to-respond to incidents and alerts
through ticketing automation and enrichment informed by
Netskope
- Manage threats or data protection events with Netskope data
directly from the ServiceNow dashboard, thereby reducing alert
fatigue and operational costs from time spent toggling between
multiple interfaces
- Provide user coaching in real time over email while handling IT
service management for any user triggering any type of alert,
providing more choices for outcomes, beyond simple allow or block
decisions
- Provide near real-time assessment of malware and automatically
create a multi-step correlation to highlight and identify 'patient
zero' during an attack
- Offer immediate lookups for SaaS application data protection
posture for over 80,000 applications
"This is an exciting development in our longstanding partnership
with Netskope and represents a milestone in our shared mission to
automate data privacy and security response workflows for our
customers," said Hareesh Namavarapu, Director of Product
Management, Security Incident Response, ServiceNow. "With
Netskope's insights seamlessly integrated into the Now Platform,
our customers can orchestrate powerful security workflows and
investigate alerts with greater efficiency for their
organization."
Netskope for many years has provided comprehensive integrations
with ServiceNow, facilitating seamless data exchange and action
execution for security practitioners. Ongoing integration includes
plugins for Threat Exchange, Ticket Orchestrator, and Application
Risk Exchange, enabling threat intelligence sharing, incident
management, and application risk analysis. Additionally, Netskope's
API Data Protection capabilities can be leveraged through
ServiceNow for monitoring and securing data across cloud
applications, while integration with Azure AD SSO ensures secure
access to ServiceNow with enhanced authentication managed through
Azure AD.
Customers can get the Netskope App for ServiceNow on the
ServiceNow Store. For more information about Netskope and
ServiceNow, please visit here.
About Netskope
Netskope, a global SASE leader, helps
organizations apply zero trust principles and AI/ML innovations to
protect data and defend against cyber threats. Fast and easy to
use, the Netskope One platform and its patented Zero Trust Engine
provide optimized access and real-time security for people,
devices, and data anywhere they go. Thousands of customers trust
Netskope and its powerful NewEdge network to reduce risk and gain
unrivaled visibility into any cloud, web, and private application
activity—providing security and accelerating performance without
trade-offs. Learn more at netskope.com.
ServiceNow, the ServiceNow logo, Now, Now Platform, and other
ServiceNow marks are trademarks and/or registered trademarks of
ServiceNow, Inc. in the United
States and/or other countries.
Media Contact:
press@netskope.com
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SOURCE Netskope