New center will employ 150 aerospace experts and drive
customer service and operations support
BENGALURU, India, July 17,
2024 /PRNewswire/ -- Pratt & Whitney, an RTX
(NYSE: RTX) business, announced the establishment of its new
Customer Service Center in Bengaluru. The new center will be part
of Pratt & Whitney's India Capability Center and will drive
customer service and operations support for Pratt &
Whitney Canada's 68,000 engines in
service.
The facility is expected to employ more than 150 aerospace
experts and engineers who will support a global customer service
ecosystem. The center will be co-located with Pratt & Whitney's
supply chain operations, engineering, and digital transformation
centers of excellence in India.
"With the new Customer Service Center, we are leveraging our
existing investments in India and
using regional talent to augment our world-class product and
service dependability and customer experience service level," said
Nivine Kallab, vice president,
Customer Programs, Pratt & Whitney
Canada.
Employees at the Customer Service Center will deliver a wide
range of services such as maintenance, repair and operations (MRO)
support, spare part management, engine leasing, engine reliability
analysis and contract administration. The center's customers are
expected to include Indian and global airlines, original equipment
manufacturers, MROs, regulatory bodies and small operators.
Pratt & Whitney Canada's
turboprop engine families power the majority of India's regional aviation fleet. Indian
airlines like IndiGo, Alliance Air, Fly91 and SpiceJet operate over
90 ATR-72, ATR-42 and DHC-8-400 aircraft, powered by various Pratt
& Whitney engines. The business also powers Indian Air Force's
C-295 aircraft.
With an Indian workforce of more than 6,000 employees, across
Pratt & Whitney and Collins Aerospace, RTX has one the largest
presences amongst aerospace and defense firms in India.
About Pratt & Whitney
Pratt & Whitney is a world leader in the design, manufacture
and service of aircraft engines and auxiliary power units. To learn
more, visit www.prattwhitney.com.
About RTX
With more than 185,000 global employees, RTX pushes the limits of
technology and science to redefine how we connect and protect our
world. Through industry-leading businesses – Collins Aerospace,
Pratt & Whitney, and Raytheon – we are advancing aviation,
engineering integrated defense systems, and developing
next-generation technology solutions and manufacturing to help
global customers address their most critical challenges. The
company, with 2023 sales of $69
billion, is headquartered in Arlington, Virginia.
For questions or to schedule an interview, please
contact corporatepr@rtx.com
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SOURCE RTX