Gartner Inc (IT)

Gartner Survey Finds 49% of U.S. Consumers Say GenAI Has Made Content Quality WorseJune 9, 2026 1:00 PM
Business Wire Analysts Explore How CMOs Can Adapt Media Strategy for Fragmented Attention and AI-Driven Content Skepticism during Gartner Marketing Symposium/Xpo in Denver Forty-nine percent of U.S. consumers agree that GenAI has made the quality of content available worse, according to a survey by Gartner, Inc., a business and technology insights company. Among younger consumers, including Gen Z and millennials, 57% agree that GenAI has made content quality worse. A Gartner survey of 307 U.S. consumers conducted in March 2026 found that AI is contributing to a more skeptical media environment, raising the stakes for brands to create recognizable, credible and high-quality content. The findings were presented today during Gartner Marketing Symposium/Xpo, taking place here this week. “AI-generated content is increasing the volume of media that consumers encounter, but not necessarily the value,” said Kate Muhl, VP Analyst in the Gartner Marketing practice. “In a more skeptical media environment, brands need to be more recognizable, more credible and more intentional about the contexts in which they appear.” Consumer Attention Is Fragmented Across Media Environments The survey also found that 59% of U.S. consumers prefer to do several media or technology activities at the same time, such as watching TV, using the internet or texting on a phone, rather than focusing on one activity at a time. “Consumer screen time may be abundant, but consumer attention is not,” said Muhl. “For marketers, the goal is no longer simply to buy reach or chase impressions. Media strategy must compete for scarce attention and create brand meaning quickly enough to survive fragmented, fast-moving environments.” AI Is Changing How Consumers Build Searches A Gartner survey of 328 U.S. consumers conducted in February 2026 found that AI is beginning to change how consumers build searches for products and services. Twenty percent of U.S. consumers say their search inputs are more specific because of AI, 19% phrase search inputs as questions more frequently, 17% rely on AI summaries to get information for products or services they are looking for, and 16% use AI chatbots to search for new products or services to buy. “AI is changing the way consumers connect with content and where consumer attention lives,” said Muhl. “CMOs should not treat AI as a replacement for media fundamentals. The brands that win will be those that understand where attention is gathering, how trust is being formed and what kinds of experiences consumers want to remember.” Additional Insights Available Gartner clients can read more in the report “What CMOs Must Know About Consumers in 2026.” Gartner is the World Authority on AI Gartner is an indispensable partner to C-Level executives and technology providers as they implement AI strategies to achieve their mission-critical priorities. The independence and objectivity of Gartner insights provide clients with the confidence to make informed decisions and unlock the full potential of AI. Clients across the C-Level are using Gartner's proprietary AskGartner AI tool to determine how to leverage AI in their business. With more than 2,500 business and technology experts, 6,000 written insights, as well as more than 4,000 AI use cases and case studies, Gartner is the world authority on AI. More information can be found here. About Gartner Marketing Symposium/Xpo Gartner Marketing Symposium/Xpo is taking place June 8-10 in Denver, providing marketing leaders with actionable advice about the trends, tools and emerging technologies they need to deliver business results in an AI-driven world. Gartner analysts address the biggest opportunities, challenges and priorities marketers face today, including CMO leadership, marketing strategy and customer engagement. Follow news and updates coming out of the conference on the Gartner Newsroom and on X and LinkedIn using #GartnerMKTG. About Gartner for Marketers Gartner for Marketers provides the objective, expert advice, and proven tools that CMOs and other marketing leaders need to seize the right opportunities with clarity and confidence, and to stay ahead of the trends that matter. With in-depth research and analysis, Gartner for Marketers helps you focus on the opportunities with the greatest potential to deliver results. More information on Gartner for Marketers is available online at www.gartner.com/marketing. Follow news and updates from the Gartner Marketing practice on X and LinkedIn using #GartnerMKTG. Members of the media can find additional information and insights in the Gartner Marketing Newsroom. About Gartner Gartner (NYSE: IT) delivers actionable, objective business and technology insights that drive smarter decisions and stronger performance on an organization's mission-critical priorities. To learn more visit gartner.com. View source version on businesswire.com: https://www.businesswire.com/news/home/20260609665357/en/ Elizabeth Bishop
Gartner
elizabeth.bishop@gartner.com Juliette Dixon
Gartner
juliette.dixon@gartner.com Original: Gartner Survey Finds 49% of U.S. Consumers Say GenAI Has Made Content Quality Worse

Gartner Survey Finds Consumers Want AI Shopping Help, But Not AI Purchase DecisionsMay 27, 2026 11:19 AM
Business Wire With Only 11% of U.S. Consumers Willing to Let AI Make Purchase Decisions, Marketers Should Prioritize AI Shopping Tools That Support Research and Comparison As brands race to invest in agentic commerce, consumer willingness to let AI make purchase decisions topped out at 11% across lower-stakes categories, such as personal care and household supplies, according to Gartner, Inc., a business and technology insights company. The findings suggest consumers are more receptive to AI shopping tools that support discovery and research than those that make purchase decisions on their behalf. A Gartner survey of 322 U.S. consumers in January 2026 found greater openness to AI tools that help narrow product choices: 31% were willing to allow AI to narrow choices for household supplies purchases, and 28% were willing to do so for personal electronics purchases. “Consumers are not looking to outsource shopping decisions to AI,” said Kate Muhl, VP Analyst in the Gartner Marketing practice. “They want AI to help them find better information, compare prices, identify deals and narrow choices, while keeping final decision-making control for themselves.” Marketers should focus AI shopping investments on tools that help consumers research products, compare prices, surface deals and narrow choices, rather than fully autonomous shopping agents. Trust and accuracy remain barriers to broader adoption. A Gartner survey of 846 U.S. consumers conducted November through December 2025 found that early adopters still encountered friction when using AI for shopping. Among consumers who used AI while shopping for a recent purchase, 54% said they had to double-check the accuracy of all information GenAI tools provided, and 62% said information from GenAI tools ended up being a waste of their time. “Accuracy is now a brand issue,” said Muhl. “If consumers believe AI shopping tools create more work by requiring them to verify every recommendation, they will not see those tools as convenient or valuable. Marketers must prioritize transparent, reliable information, especially around price, product fit and recommendations.” Consumers’ growing exposure to GenAI does not necessarily translate into comfort with AI-driven shopping decisions. Seventy-two percent of consumers said “generative AI appears in my internet and app use whether I asked for it or not.” “Consumers are encountering GenAI more often, but passive exposure should not be mistaken for active adoption,” said Muhl. “The brands that earn consumer trust will be those that use AI to enhance consumer control, not replace it.” Additional Insights Available Gartner clients can read more in the report “Prioritize Top-of-Funnel AI Shopping Tools for Consumer Adoption.” Gartner is the World Authority on AI
Gartner is an indispensable partner to C-Level executives and technology providers as they implement AI strategies to achieve their mission-critical priorities. The independence and objectivity of Gartner insights provide clients with the confidence to make informed decisions and unlock the full potential of AI. Clients across the C-Level are using Gartner's proprietary AskGartner AI tool to determine how to leverage AI in their business. With more than 2,500 business and technology experts, 6,000 written insights, as well as more than 4,000 AI use cases and case studies, Gartner is the world authority on AI. More information can be found here. About the Gartner Marketing Symposium/Xpo
The Gartner Marketing Symposium/Xpo is taking place June 8-10 in Denver, providing marketing leaders with actionable advice about the trends, tools and emerging technologies they need to deliver business results in an AI-driven world. Gartner analysts address the biggest opportunities, challenges and priorities marketers face today, including CMO leadership, marketing strategy and customer engagement. Follow news and updates coming out of the conference on the Gartner Newsroom and on X and LinkedIn using #GartnerMKTG. About Gartner for Marketers
Gartner for Marketers provides the objective, expert advice, and proven tools that CMOs and other marketing leaders need to seize the right opportunities with clarity and confidence, and to stay ahead of the trends that matter. With in-depth research and analysis, Gartner for Marketers helps you focus on the opportunities with the greatest potential to deliver results. More information on Gartner for Marketers is available online at www.gartner.com/marketing. Follow news and updates from the Gartner Marketing practice on X and LinkedIn using #GartnerMKTG. Members of the media can find additional information and insights in the Gartner Marketing Newsroom. About Gartner
Gartner (NYSE: IT) delivers actionable, objective business and technology insights that drive smarter decisions and stronger performance on an organization's mission-critical priorities. To learn more visit gartner.com. View source version on businesswire.com: https://www.businesswire.com/news/home/20260527653273/en/ Elizabeth Bishop
Gartner
elizabeth.bishop@gartner.com Jordan Brackenbury
Gartner
jordan.brackenbury@gartner.com Original: Gartner Survey Finds Consumers Want AI Shopping Help, But Not AI Purchase Decisions

Gartner Survey Finds Sales Organizations That Provide AI-Enabled Next Best Actions Are 2.6x More Likely to Achieve Commercial GrowthMay 20, 2026 3:30 PM
Business Wire Analysts Discussed How to Drive Revenue Growth by Redesigning Seller Workflows for AI at the Gartner CSO & Sales Leader Conference Sales organizations that provide sellers with AI-enabled next best actions are 2.6x more likely to achieve commercial growth, according to a survey by Gartner, Inc., a business and technology insights company. The findings were presented at the Gartner CSO & Sales Leader Conference, held here this week. A survey of 227 chief sales officers (CSOs) conducted from August through September 2025 found that organizations that prioritize upskilling sellers on AI are 2.4x more likely to achieve strong revenue growth. However, the finding also highlights a growing divide between the rapidly expanding capabilities of AI and sellers’ ability to apply those capabilities effectively in day-to-day work. “The most effective sales organizations are not simply layering AI onto existing ways of working,” said Greg Hessong, Senior Director Analyst in the Gartner Sales practice. “They are redesigning seller workflows so AI can support execution, recommendations and orchestration, while sellers focus their time on the moments where human judgment and customer value matter most.” AI-enabled growth depends not only on technology adoption, but also on redesigning sales roles around how work gets done. Sales leaders should redesign roles for an AI-driven environment, align those roles to AI-augmented workflows and prepare future roles to orchestrate AI agents. The need for that shift is becoming more urgent: Gartner predicts that by 2027, 95% of sellers’ research workflows will begin with AI, up from less than 20% in 2024. Where Human Sellers Outperform GenAI Buyer data also clarifies where human sellers still outperform GenAI. A survey of 645 B2B buyers conducted from August through September 2025 found that buyers were: 28 percentage points more likely to say a sales rep helped them advance to the next step in the purchase process than GenAI 32 percentage points more likely to say a rep made them feel confident in the purchase decision 39 percentage points more likely to say a rep understood their needs 21 percentage points more likely to say a rep helped quantify the benefits for their organization Buyers who spent more time with supplier reps reported the lowest levels of dysfunction, and buying groups with low dysfunction were 13x more likely to report high-quality deals. AI is well suited to activities, such as account research, personalized messaging, signal monitoring and next best actions, while sellers remain differentiated in empathy, judgment, contextual understanding and value framing. “Sales leaders who win with AI will not ask sellers to do everything they did before, just faster,” advised Hessong. “They will build AI-augmented roles that give sellers more capacity to help customers realize value, advance decisions and achieve better outcomes.” Gartner clients can read more in the report “Redesign Roles To Elevate AI-Augmented Seller Productivity.” Gartner is the World Authority on AI
Gartner is an indispensable partner to C-Level executives and technology providers as they implement AI strategies to achieve their mission-critical priorities. The independence and objectivity of Gartner insights provide clients with the confidence to make informed decisions and unlock the full potential of AI. Clients across the C-Level are using Gartner's proprietary AskGartner AI tool to determine how to leverage AI in their business. With more than 2,500 business and technology experts, 6,000 written insights, as well as more than 4,000 AI use cases and case studies, Gartner is the world authority on AI. More information can be found here. About the Gartner CSO & Sales Leader Conference
The Gartner CSO & Sales Leader Conference is taking place May 19-20, 2026 in Las Vegas, providing sales leaders with the latest research on AI-driven strategies, seller productivity, and transformative sales leadership. Follow news and updates coming out of the conference on the Gartner Newsroom and on X and LinkedIn using #GartnerSales. About Gartner for Sales Leaders
Gartner for Sales Leaders provides heads of sales and their teams with the insights, advice and tools they need to address mission-critical priorities amid mounting pressures to drive growth through new and existing customers. With extensive qualitative and quantitative research, Gartner for Sales Leaders helps sales teams combat commoditization and price-based purchasing, develop critical manager and seller skills, elevate the value of sales interactions, unlock existing growth potential, and optimize sales force enablement. Follow news and update from the Gartner Sales practice on X and LinkedIn using #GartnerSales. Members of the media can find additional information and insights in the Gartner Sales Newsroom. About Gartner
Gartner (NYSE: IT) delivers actionable, objective business and technology insights that drive smarter decisions and stronger performance on an organization's mission-critical priorities. To learn more visit gartner.com. View source version on businesswire.com: https://www.businesswire.com/news/home/20260520536156/en/ Juliette Dixon
Gartner
juliette.dixon@gartner.com Elizabeth Bishop
Gartner
elizabeth.bishop@gartner.com Original: Gartner Survey Finds Sales Organizations That Provide AI-Enabled Next Best Actions Are 2.6x More Likely to Achieve Commercial Growth

Gartner Survey Finds AI Saves Sellers Nearly 5 Hours Per Week, Yet 72% of Sales Organizations Fail to Reinvest Time in High-Value ActivitiesMay 19, 2026 1:15 PM
Business Wire Analysts Discussed Why AI Success in Sales Is a Systems Story, Not a Technology Story, at the Gartner CSO & Sales Leader Conference AI tools are delivering measurable efficiency gains for sales organizations, saving sellers an average of 4.8 hours per week, according to Gartner, Inc., a business and insights technology company. However, 72% of sales organizations report low reinvestment of those time savings back into high-value sales activities, creating a significant “reinvestment gap” that limits AI’s impact on commercial performance. During the opening keynote at the Gartner CSO & Sales Leader Conference, which is taking place here through Wednesday, Gartner analysts discussed how chief sales officers (CSOs) can confront the sales productivity paradox by redesigning the systems that shape seller performance, decision quality and sales capacity. “AI is not the hero of this story; AI is the accelerant,” said Dan Gottlieb, VP Analyst in the Gartner Sales practice. “The opportunity is not simply using AI to improve sales productivity. It is using AI to break through the constraints that limit sales output.” A Gartner survey of 210 CSOs and senior sales leaders conducted from January through February 2026 found that sales organizations that achieve moderate to large AI time savings, and then reinvest that time into high-impact sales activities, are 2.2x more likely to exceed customer growth goals and 3.1x more likely to exceed lead-to-opportunity conversion goals, compared with organizations that reinvest less. The need to rethink productivity is urgent. Sales organizations continue to invest in CRM platforms, technology stacks, process redesign, automation, AI and headcount, yet productivity gains remain constrained by operating models designed to scale primarily by adding more people. The divide between sales organizations realizing value from AI and those struggling to capture returns is already emerging: 25% of sales organizations report a 50% or higher return on AI investments, while 20% report a 50% or higher negative return. This underscores that AI value depends less on access to technology and more on how sales organizations redesign the systems around it. Productivity Innovators Drive Commercial Outcomes Productivity innovators are pulling ahead by moving beyond headcount-based productivity models. These organizations build strong data infrastructure, reinvest AI time savings into high-value sales activities and establish operating rhythms that improve seller performance and commercial outcomes. To overcome the productivity paradox, CSOs should focus on three actions: owning AI-forward sales infrastructure, orchestrating winning seller behaviors and capturing AI’s impact on sales capacity. “Sales productivity does not stall because reps forget how to sell; it stalls because the system quietly caps them,” said Gottlieb. “By redesigning the system around sellers, sales leaders can turn AI-enabled capacity into sustained productivity gains.” Gartner is the World Authority on AI Gartner is an indispensable partner to C-Level executives and technology providers as they implement AI strategies to achieve their mission-critical priorities. The independence and objectivity of Gartner insights provide clients with the confidence to make informed decisions and unlock the full potential of AI. Clients across the C-Level are using Gartner's proprietary AskGartner AI tool to determine how to leverage AI in their business. With more than 2,500 business and technology experts, 6,000 written insights, as well as more than 4,000 AI use cases and case studies, Gartner is the world authority on AI. More information can be found here. About the Gartner CSO & Sales Leader Conference The Gartner CSO & Sales Leader Conference is taking place May 19-20, 2026 in Las Vegas, providing sales leaders with the latest research on AI-driven strategies, seller productivity, and transformative sales leadership. Follow news and updates coming out of the conference on the Gartner Newsroom and on X and LinkedIn using #GartnerSales. About Gartner for Sales Leaders Gartner for Sales Leaders provides heads of sales and their teams with the insights, advice and tools they need to address mission-critical priorities amid mounting pressures to drive growth through new and existing customers. With extensive qualitative and quantitative research, Gartner for Sales Leaders helps sales teams combat commoditization and price-based purchasing, develop critical manager and seller skills, elevate the value of sales interactions, unlock existing growth potential, and optimize sales force enablement. Follow news and update from the Gartner Sales practice on X and LinkedIn using #GartnerSales. Members of the media can find additional information and insights in the Gartner Sales Newsroom. About Gartner Gartner (NYSE: IT) delivers actionable, objective business and technology insights that drive smarter decisions and stronger performance on an organization's mission-critical priorities. To learn more visit gartner.com. View source version on businesswire.com: https://www.businesswire.com/news/home/20260519504410/en/ Juliette Dixon
Gartner
juliette.dixon@gartner.com Elizabeth Bishop
Gartner
elizabeth.bishop@gartner.com Original: Gartner Survey Finds AI Saves Sellers Nearly 5 Hours Per Week, Yet 72% of Sales Organizations Fail to Reinvest Time in High-Value Activities

Gartner Forecasts Worldwide AI Spending to Grow 47% in 2026May 19, 2026 3:30 AM
Business Wire $2.59 Trillion in AI Spending Dominated by Vendors and Hyperscalers, with Enterprises Yet to Flex Spending Potential. Worldwide spending on AI is forecast to total $2.59 trillion in 2026, a 47% increase year-over-year, according to Gartner, Inc. a business and technology insights company. “Through the next several years, the need for capacity will make AI infrastructure, including AI-optimized IaaS, AI-optimized servers, AI network fabric, AI processing semiconductors and devices, the largest segment of the market, accounting for over 45% of spending, which will be driven by vendors,” said John-David Lovelock, Distinguished VP Analyst at Gartner. “Within this segment, spending on AI-optimized servers will triple over the next five years to become the largest subsegment, as cloud services providers expand capacity in anticipation of the workloads created by GenAI models and agentic workflows.” Enterprises will expand their use of both the GenAI models embedded in existing software applications and the new AI agents within multiple workflows. Model consumption will increase through multistep processes and integration into broad suites of tools as enterprises recognize the potential value of agentic automation. This dynamic means that the short-term outlook for AI models has been increased to 110% growth in 2026, adding $6 billion in spending for this year (see Table 1). Table 1: Worldwide AI Spending by Market, 2025-2027 (Millions of U.S. Dollars) Market 2025 2026 2027 AI Services 436,351 585,527 759,418 AI Cybersecurity 25,920 51,347 85,997 AI Software 282,897 453,209 638,431 AI Models 15,494 32,604 59,161 AI Platforms for Data Science and Machine Learning 21,292 29,928 42,639 AI Application Development Platforms 6,587 8,416 10,922 AI Data 826 3,126 6,480 AI Infrastructure 975,581 1,431,509 1,890,310 Total AI Spending 1,764,947 2,595,667 3,493,358 “Up to this point, AI spending has primarily been driven by technology companies and hyperscalers,” said Lovelock. “Enterprises have yet to really flex their spending potential. That is coming and 2026 will be the inflection year. Currently, organizations show limited appetite for using AI to drive disruptive enterprise change. Instead, they favor tactical AI initiatives with incremental improvements in efficiency and productivity. "For this reason, CIOs face challenges in proving the value from AI investments and demonstrate tangible business outcomes,” said Lovelock. “Aligning AI initiatives with strategic business objectives is the essential step for success. This incremental approach persists despite AI hype and valuations that reflect aspirations to transform the broader economy.” Gartner clients can read more in Forecast: AI Spending, Worldwide, 2025-2030, 1Q26. Gartner is the World Authority on AI Gartner is the indispensable partner to C-Level executives and technology providers as they implement AI strategies to achieve their mission-critical priorities. The independence and objectivity of Gartner insights provide clients with the confidence to make informed decisions and unlock the full potential of AI. Clients across the C-Level are using Gartner's proprietary AskGartner AI tool to determine how to leverage AI in their business. With more than 2,500 business and technology experts, 6,000 written insights, as well as more than 4,000 AI use cases and case studies, Gartner is the world authority on AI. More information can be found here. Gartner IT Symposium/Xpo The outlook on AIs will be presented during Gartner IT Symposium/Xpo, the world's most important conference for CIOs and other IT executives. Gartner analysts and attendees will explore how to become agents of change in their organizations and harness AI for successful digital transformation. Follow news and updates from the conferences on X and LinkedIn using #GartnerSYM, and on the Gartner Newsroom. Upcoming dates and locations for Gartner IT Symposium/Xpo include: September 14-16, 2026 | Gold Coast, Australia October 19-22, 2026 | Orlando, FL November 4-6, 2026 | Yokohama, Japan November 9-12, 2026 | Barcelona, Spain November 16-18, 2026 | Kochi, India About Gartner for High Tech Leaders and Providers Gartner for High Tech Leaders and Providers equips tech leaders and their teams with role-based best practices, industry insights and strategic views into emerging trends and market changes to achieve their mission-critical priorities and build the successful organizations of tomorrow. Additional information is available at www.gartner.com/en/industries/high-tech. Follow news and updates from Gartner for High Tech on X and LinkedIn using #GartnerHT. Visit the Gartner Newsroom for more information and insights. About Gartner Gartner (NYSE: IT) delivers actionable, objective business and technology insights that drive smarter decisions and stronger performance on an organization's mission-critical priorities. To learn more visit gartner.com. View source version on businesswire.com: https://www.businesswire.com/news/home/20260519405832/en/ Matt LoDolce
Gartner
matt.lodolce@gartner.com Meghan Moran
Gartner
meghan.moran@gartner.com Original: Gartner Forecasts Worldwide AI Spending to Grow 47% in 2026

Gartner, Inc. Sued for Securities Law Violations - Contact the DJS Law Group to Discuss Your Rights - ITMay 14, 2026 3:10 AM
PR Newswire (US) LOS ANGELES, May 14, 2026 /PRNewswire/ -- The DJS Law Group reminds investors of a class action lawsuit against Gartner, Inc. ("Gartner" or "the Company") (NYSE: IT) for violations of §§10(b) and 20(a) of the Securities Exchange Act of 1934 and Rule 10b-5 promulgated thereunder by the U.S. Securities and Exchange Commission.Shareholders who purchased shares of IT during the class period listed are encouraged to contact the firm regarding possible lead plaintiff appointments. Appointment as lead plaintiff is not required to partake in any recovery.CLASS PERIOD: February 4, 2025 to February 2, 2026DEADLINE: May 18, 2026CASE DETAILS: According to the Complaint, the Company made false and misleading statements to the market. Gartner gave investors the false impression it could reliably predict its contract value ("CV") growth potential. The Company claimed that the environment for companies impacted by tariffs was "starting to improve," giving it "more certainty" about its predictions of continued CV growth. The Company's non-federal CV growth fell despite its positive projections. Based on these facts, Gartner's public statements were false and materially misleading throughout the class period.If you are a shareholder who suffered a loss, contact us to participate.WHY DJS LAW GROUP? DJS Law Group's primary focus is to enhance investor return through balanced counseling and aggressive advocacy. We specialize in securities class actions, corporate governance litigation, and domestic/international M&A appraisals. Our clients are some of the largest and most sophisticated hedge funds and alternative asset managers in the world. The litigation claims of our clients are extraordinarily valuable assets that demand respect, focus, and results.Join the case to recover your losses.This press release may be considered Attorney Advertising in some jurisdictions under the applicable law and rules of ethics.CONTACT:David J. SchwartzDJS Law Group274 White Plains Road, Suite 1 Eastchester, NY 10709Phone: 914-206-9742Email: David@djslawllp.com View original content:https://www.prnewswire.com/news-releases/gartner-inc-sued-for-securities-law-violations---contact-the-djs-law-group-to-discuss-your-rights--it-302771768.htmlSOURCE DJS Law Group LLP Original: Gartner, Inc. Sued for Securities Law Violations - Contact the DJS Law Group to Discuss Your Rights - IT

Gartner 2026 CMO Spend Survey Finds CMOs Allocate 15.3% of Marketing Budgets to AI, but Only 30% Are Ready to Scale AI CapabilitiesMay 11, 2026 11:55 AM
Business Wire Marketing Budgets Remain Effectively Flat as CMOs Face Pressure to Deliver AI-Enabled Growth and Efficiency CMOs are allocating an average of 15.3% of marketing budgets to AI initiatives, yet most marketing organizations lack the maturity to scale those investments, according to a survey by Gartner, Inc., a business and technology insights company. While 70% of CMOs say becoming an AI leader is a critical goal for 2026, only 30% report mature or fully developed AI readiness capabilities. The annual Gartner CMO Spend Survey was conducted January through March 2026 among 401 CMOs and other marketing leaders in North America, the United Kingdom and Europe across different industries, company sizes and revenue, with the vast majority of respondents reporting annual revenue of over $1 billion. Gartner experts revealed the findings today during the Gartner Marketing Symposium/Xpo, which is taking place in London. “CMOs recognize AI’s potential as a force multiplier for growth, efficiency and transformation, but most marketing organizations are not yet built to capture that value,” said Ewan McIntyre, VP Analyst and Chief of Research in the Gartner Marketing practice. “The risk is that CMOs invest in AI tools faster than they build the data foundations, processes, governance and talent required to scale them.” Marketing budgets remain effectively flat, rising only slightly to 7.8% of company revenue in 2026 from 7.7% in 2025. This constrained fiscal environment is increasing pressure on CMOs to fund AI-enabled transformation through sharper prioritization and resource reallocation. CMOs Increase AI Investment, but Readiness Lags The survey found a clear gap between AI ambition and organizational readiness. Seventy percent of CMOs consider becoming an AI leader to be a critical goal for 2026. However, 70% also acknowledge that their internal marketing processes are not yet mature enough to effectively implement and scale AI. CMOs whose organizations report mature or fully developed AI readiness capabilities are establishing an early advantage by pairing AI investment with stronger budget agility, innovation commitment and organizational readiness. These more AI-ready marketing organizations allocate 21.3% of their marketing budgets to AI initiatives, compared with the survey average of 15.3%. They also report average marketing budgets of 8.9% of company revenue, above the 2026 average of 7.8%. “AI maturity is beginning to separate marketing leaders from laggards,” said McIntyre. “The most advanced CMOs are not simply spending more on AI. They are creating the budget agility, innovation capacity and operating discipline needed to turn AI investment into measurable business impact.” Constrained Resources Force CMOs to Prioritize AI-Enabled Transformation While overall marketing budgets have remained effectively flat, CMOs are still expected to deliver growth, efficiency and AI-enabled transformation. The survey found that 56% of CMOs say their marketing organization lacks the budget required to deliver their 2026 strategy, while 54% report insufficient resources. This resource gap is forcing CMOs to make sharper decisions about where to invest, what to deprioritize and how to reallocate existing resources toward capabilities that can create greater business impact. As AI becomes a larger share of marketing investment, CMOs must ensure those dollars are supported by the right operating model, governance, data foundations and talent. “CMOs are being asked to deliver growth, efficiency and transformation without meaningful budget expansion,” said McIntyre. “Those who succeed will make deliberate, data-driven trade-offs and treat AI as a force multiplier.” Gartner clients can read more in the report “Insights From The 2026 CMO Spend Survey.” Gartner Is the World Authority on AI Gartner is an indispensable partner to C-Level executives and technology providers as they implement AI strategies to achieve their mission-critical priorities. The independence and objectivity of Gartner insights provide clients with the confidence to make informed decisions and unlock the full potential of AI. Clients across the C-Level are using Gartner's proprietary AskGartner AI tool to determine how to leverage AI in their business. With more than 2,500 business and technology experts, 6,000 written insights, as well as more than 4,000 AI use cases and case studies, Gartner is the world authority on AI. More information can be found here. About the Gartner Marketing Symposium/Xpo The Gartner Marketing Symposium/Xpo is taking place May 11-12 in London and June 8-10 in Denver, providing marketing leaders with actionable advice about the trends, tools and emerging technologies they need to deliver business results in an AI-driven world. Gartner analysts address the biggest opportunities, challenges and priorities marketers face today, including CMO leadership, marketing strategy and customer engagement. Follow news and updates coming out of the conference on the Gartner Newsroom and on X and LinkedIn using #GartnerMKTG. About Gartner for Marketers Gartner for Marketers provides the objective, expert advice, and proven tools that CMOs and other marketing leaders need to seize the right opportunities with clarity and confidence, and to stay ahead of the trends that matter. With in-depth research and analysis, Gartner for Marketers helps you focus on the opportunities with the greatest potential to deliver results. More information on Gartner for Marketers is available online at www.gartner.com/marketing. Follow news and updates from the Gartner Marketing practice on X and LinkedIn using #GartnerMKTG. Members of the media can find additional information and insights in the Gartner Marketing Newsroom. About Gartner Gartner (NYSE: IT) delivers actionable, objective business and technology insights that drive smarter decisions and stronger performance on an organization's mission-critical priorities. To learn more visit gartner.com. View source version on businesswire.com: https://www.businesswire.com/news/home/20260511321750/en/ Elizabeth Bishop
Gartner
elizabeth.bishop@gartner.com Jordan Brackenbury
Gartner
jordan.brackenbury@gartner.com Original: Gartner 2026 CMO Spend Survey Finds CMOs Allocate 15.3% of Marketing Budgets to AI, but Only 30% Are Ready to Scale AI Capabilities

Gartner, Inc. Sued for Securities Law Violations - Contact the DJS Law Group to Discuss Your Rights - ITMay 4, 2026 4:17 AM
PR Newswire (US)

LOS ANGELES, May 4, 2026 /PRNewswire/ -- The DJS Law Group reminds investors of a class action lawsuit against Gartner, Inc. ("Gartner" or "the Company") (NYSE: IT) for violations of §§10(b) and 20(a) of the Securities Exchange Act of 1934 and Rule 10b-5 promulgated thereunder by the U.S. Securities and Exchange Commission.Shareholders who purchased shares of IT during the class period listed are encouraged to contact the firm regarding possible lead plaintiff appointments. Appointment as lead plaintiff is not required to partake in any recovery.CLASS PERIOD: February 4, 2025 to February 2, 2026DEADLINE: May 18, 2026CASE DETAILS: According to the Complaint, the Company made false and misleading statements to the market. Gartner gave investors the false impression it could reliably predict its contract value ("CV") growth potential. The Company claimed that the environment for companies impacted by tariffs was "starting to improve," giving it "more certainty" about its predictions of continued CV growth. The Company's non-federal CV growth fell despite its positive projections. Based on these facts, Gartner's public statements were false and materially misleading throughout the class period.If you are a shareholder who suffered a loss, contact us to participate.WHY DJS LAW GROUP? DJS Law Group's primary focus is to enhance investor return through balanced counseling and aggressive advocacy. We specialize in securities class actions, corporate governance litigation, and domestic/international M&A appraisals. Our clients are some of the largest and most sophisticated hedge funds and alternative asset managers in the world. The litigation claims of our clients are extraordinarily valuable assets that demand respect, focus, and results.Join the case to recover your losses.This press release may be considered Attorney Advertising in some jurisdictions under the applicable law and rules of ethics.CONTACT:
David J. Schwartz
DJS Law Group
274 White Plains Road, Suite 1
Eastchester, NY 10709
Phone: 914-206-9742
Email: David@djslawllp.com



View original content:https://www.prnewswire.com/news-releases/gartner-inc-sued-for-securities-law-violations---contact-the-djs-law-group-to-discuss-your-rights--it-302760963.htmlSOURCE DJS Law Group LLP

Original: Gartner, Inc. Sued for Securities Law Violations - Contact the DJS Law Group to Discuss Your Rights - IT

IT Investor Alert: Gartner, Inc. Securities Fraud Lawsuit - Investors With Losses May Seek to Lead the Class Action After Allegedly Providing Inadequate Risk Disclosures: SueWallStApril 30, 2026 9:00 AM
PR Newswire (US)

Disclosure Under Scrutiny: Were Risk Warnings Adequate?NEW YORK, April 30, 2026 /PRNewswire/ -- SueWallSt examines the adequacy of Gartner, Inc.'s (NYSE: IT) risk disclosures during the period between February 4, 2025, and February 2, 2026. Shareholders who suffered losses may be entitled to compensation. Find out if you can recover your investment losses or contact Joseph E. Levi, Esq. at jlevi@SueWallSt.com or (888) SueWallSt.







Gartner shares fell from a Class Period high of $336.71 to $160.16, a decline exceeding 52%. The lead plaintiff deadline is May 18, 2026.What the Company DisclosedThroughout the Class Period, Gartner presented its medium-term financial model as calling for 12% to 16% Research contract value growth in a "normal" macroeconomic environment. On earnings calls in February and May 2025, the Company characterized its 2025 guidance as "achievable with opportunity for upside" and stated it had "very good visibility into 2025 revenue." Risk factor language in SEC filings referenced generic macroeconomic uncertainty and government spending variability.What the Complaint Challenges as MissingThe securities action contends that these disclosures were materially deficient because they omitted specific, already-known operational realities:Contract value growth was decelerating, not accelerating, dropping from 7.8% at Q4 2024 exit to 7% in Q1 2025, then 5% in Q2 2025, then 3% in Q3 2025, and ultimately 1% by Q4 2025The impact of Department of Government Efficiency (DOGE) initiatives on federal contract renewals was already affecting dollar retention rates, which fell to approximately 47% year-to-date by mid-2025Purchase decision cycles were lengthening across tariff-affected industries, with decisions escalating from functional leaders to CFOs and CEOs at what the Company itself later called "a record pace"The Consulting segment's performance was tracking below internal projections, a fact not disclosed until February 3, 2026Non-federal selling environments were experiencing slowdowns beyond what generic "macro uncertainty" language conveyedRegulatory RealitySEC filings require disclosure of known trends and uncertainties that are reasonably likely to have a material effect on financial condition or results of operations. The complaint alleges that Gartner's public statements created an affirmative impression of strength and trajectory that contradicted what was actually occurring within the business, rendering boilerplate risk factors insufficient.Speak with an attorney about whether Gartner's disclosures were adequate or call (888) SueWallSt.Why Generic Warnings May Not Protect"Generic risk factor language cannot substitute for disclosing specific, known problems that are already affecting a company's operations. When a company repeatedly affirms a 12% to 16% growth target while its actual trajectory is moving in the opposite direction, investors deserve to know the specific headwinds management is already observing." -- Joseph E. Levi, Esq.The complaint charges that Gartner's repeated characterization of its environment as one where it would "emerge even stronger" and its pipeline as "very robust" created a materially misleading picture. By the time the full truth was disclosed on February 3, 2026, CV growth had fallen to 1%, and the Consulting segment's significant shortfall against internal targets was revealed.LEAD PLAINTIFF DEADLINE: May 18, 2026Submit your claim to join the Gartner recovery effort or contact Joseph E. Levi, Esq. at jlevi@SueWallSt.com or (888) SueWallSt.SueWallSt, Top 50 securities litigation firm (ISS, seven consecutive years). Over 70 professionals. Hundreds of millions recovered for investors.CONTACT:Joseph E. Levi, Esq.33 Whitehall Street, 27th FloorNew York, NY 10004jlevi @Icons1



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Original: IT Investor Alert: Gartner, Inc. Securities Fraud Lawsuit - Investors With Losses May Seek to Lead the Class Action After Allegedly Providing Inadequate Risk Disclosures: SueWallSt

Gartner Survey Finds 85% of Service and Support Leaders are Expanding Human Agent Responsibilities Despite Expectations of Mass AI LayoffsApril 28, 2026 3:30 AM
Business Wire
While 31% Have Implemented or Are Planning AI-driven Layoffs Through 1Q27, Leaders Are Far More Likely To Be Pursuing Workforce Redesign Rather Than Role Elimination


Eighty-five percent of customer service and support leaders are expanding human agent responsibilities as AI reduces contact volume and shifts work toward higher-value tasks, according to a survey by Gartner, Inc., a business and technology insights company. Just thirty-one percent have implemented, or are planning, frontline workforce reductions through layoffs in response to AI through 1Q27.

This press release features multimedia. View the full release here: https://www.businesswire.com/news/home/20260428850485/en/
A Gartner survey of 321 customer service and support leaders worldwide, conducted from September through October 2025, found that workforce transformation is underway, with 80% of service and support leaders reporting pressure to make workforce changes as AI reduces contact volumes and improves agent efficiency.


“Service and support leaders need a plan for how they will reshape their workforce for AI’s impact, otherwise a plan will be handed to them,” said Kathy Ross, Vice President Analyst in the Gartner Customer Service & Support Practice.


Rather than pursuing widespread job cuts, more organizations are taking a measured approach to managing these shifts. Sixty-three percent (63%) of service leaders are reducing frontline headcount gradually through attrition, while reallocating agent capacity toward higher-value responsibilities that support growth, loyalty and long-term efficiency (see Figure 1).


“As AI begins to automate simple work, that success creates a new challenge,” said Eric Keller, Senior Director Analyst in the Gartner Customer Service & Support practice. “Service leaders must decide whether to simply do the same work at lower cost or to redeploy human agents into roles that AI cannot replace and that customers value most.”


AI Expands the Scope of Human Work


Rather than using AI efficiency gains solely to reduce costs, the majority of organizations are expanding and redefining the role of the human agent. The survey found that 85% of service leaders are adding new tasks and responsibilities to frontline agent roles, while 75% are shifting agents into entirely new roles within the service and support organization. Despite external expectations for rapid workforce reductions, large-scale layoffs remain the exception rather than the norm, underscoring a broader shift toward workforce redesign rather than elimination.


As agent roles evolve, human interaction continues to play a critical role in customer trust and decision-making. In a separate Gartner customer survey of 5,801 customers in the U.S. conducted from January - February 2025, 54% of customers said they trust human agents more than AI for product or service recommendations, compared with 32% who trust AI more, reinforcing the importance of human involvement in complex, high-stakes or advisory interactions.


“Organizations that only use AI to reduce costs risk missing a strategic opportunity,” said Keller. “The real advantage comes from combining AI efficiency with human judgment, empathy and experience to deliver outcomes that technology alone cannot.”


Gartner clients can read more in the report: As AI Frees Up Agent Capacity — Here’s What Smart Leaders Do and listen to the webinar: Redesign the Frontline Role for AI’s Impact.


Gartner is the World Authority on AI


Gartner is an indispensable partner to C-Level executives and technology providers as they implement AI strategies to achieve their mission-critical priorities. The independence and objectivity of Gartner insights provide clients with the confidence to make informed decisions and unlock the full potential of AI. Clients across the C-Level are using Gartner's proprietary AskGartner AI tool to determine how to leverage AI in their business. With more than 2,500 business and technology experts, 6,000 written insights, as well as more than 4,000 AI use cases and case studies, Gartner is the world authority on AI. More information can be found here.


About the Gartner Customer Service & Support Conference


The Gartner Customer Service & Support Conference is taking place November 4-5, 2026, in Denver, providing customer service and support leaders with actionable advice about the trends, tools and emerging technologies they need to deliver business results in an AI-driven world. Gartner analysts address the biggest opportunities, challenges and priorities in the market today, including the latest advancements in AI , innovative strategies that are transforming customer experience, streamlining support channels and harnessing data to drive results to shape the future of their organizations. Follow news and updates coming out of the conference on the Gartner Newsroom and on X and LinkedIn using #GartnerCSS.


About Gartner for Customer Service & Support Leaders


The customer service and support function is vital to maintaining customer loyalty and influencing brand perceptions. Gartner for Customer Service & Support Leaders provides indispensable insights, advice and tools needed to achieve service and support leaders’ mission-critical priorities, specifically improving the customer experience while managing costs; designing an optimal service channel strategy; measuring and reducing customer effort; and how to hire, develop and retain high-potential frontline talent.


Follow news and update from the Gartner Customer Service & Support Practice on X and LinkedIn using #GartnerCSS. Members of the media can find additional information and insights in the Gartner Customer Service & Support Newsroom.


About Gartner


Gartner (NYSE: IT) delivers actionable, objective business and technology insights that drive smarter decisions and stronger performance on an organization's mission-critical priorities. To learn more visit gartner.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260428850485/en/
Elizabeth Bishop

Gartner

elizabeth.bishop@gartner.com


Juliette Dixon

Gartner

juliette.dixon@gartner.com


Original: Gartner Survey Finds 85% of Service and Support Leaders are Expanding Human Agent Responsibilities Despite Expectations of Mass AI Layoffs

Gartner Forecasts Worldwide IT Spending to Grow 13.5% in 2026, Totaling $6.31 TrillionApril 22, 2026 3:30 AM
Business Wire
Strong Growth Driven by Sustained Momentum Across AI Infrastructure and Software


Worldwide IT spending is expected to reach $6.31 trillion in 2026, up 13.5% from 2025, according to the latest forecast by Gartner, Inc., a business and technology insights company.


“This latest forecast underscores the accelerating momentum in AI infrastructure and advanced memory,” said John-David Lovelock, Distinguished VP Analyst at Gartner. “As AI workloads scale, data center investment is ramping rapidly, which in turn is driving increased demand for high-performance compute. This dynamic is creating meaningful growth opportunities for companies delivering AI-optimized processors, accelerators, and enabling technologies.”


Data center systems spending is set to see the largest growth in 2026 at 55.8%. IT services, including application implementation and managed services, infrastructure implementation and managed services and IaaS, is forecast to see the largest overall spending, surpassing $1.87 billion in 2026 (see Table 1).


Table 1. Worldwide IT Spending Forecast (Millions of U.S. Dollars)




 






 




2025 Spending






 




2025 Growth (%)






 




2026 Spending






 




2026 Growth (%)








Data Center Systems






505,634






51.6






787,990






55.8








Devices






791,663






9.7






856,189






8.2








Software






1,254,449






12.8






1,443,621






15.1








IT Services






1,715,650






6.2






1,870,197






9.0








Communications Services






1,296,409






 3.3






 1,358,553






 4.8








Overall IT






5,563,805






10.5






6,316,550






13.5








Source: Gartner (April 2026)







“Robust demand combined with supply constraints has resulted in record price increases for high-bandwidth memory. This surge positions the memory segment as a lucrative area for semiconductor manufacturers,” said Lovelock. “These trends collectively make AI infrastructure the most attractive segment for capitalizing on the robust expansion in IT spending.”


Upward Revised Projections Driven by AI Infrastructure, Software and Device Hardware


Compared to Gartner’s previous forecast, Gartner is predicting a stronger-than-anticipated growth in global IT spending, driven by sustained momentum across AI infrastructure, software, and IaaS. These shifts are reinforcing a multi-speed IT market, with hyperscaler purchases and AI-centric software segments significantly outperforming more traditional categories.


Hyperscale cloud demand is fueling a sharp increase in server and data center investment, with spending on data center systems projected to surpass $788 billion in 2026 with growth accelerating well beyond prior expectations. At the same time, GenAI continues to drive outsized gains in software, particularly in GenAI model development, where spending growth is forecast to more than double year-over-year.


Device spending is also rising, reaching an estimated $856 billion, though growth is being moderated by higher memory costs that are lifting average selling prices and constraining replacement cycles in lower-margin segments.


“Together, these dynamics highlight a widening divergence across IT markets, as AI infrastructure and GenAI software see substantial upward revisions while device growth reflects ongoing cost and pricing pressures,” said Lovelock.


Gartner’s IT spending forecast methodology relies heavily on rigorous analysis of the sales by over a thousand vendors across the entire range of IT products and services. Gartner uses primary research techniques, complemented by secondary research sources, to build a comprehensive database of market size data on which to base its forecast.


The Gartner quarterly IT spending forecast delivers a unique perspective on IT spending across the hardware, software, IT services and telecommunications segments. These reports help Gartner clients understand market opportunities and challenges. The most recent IT spending forecast research is available to Gartner clients in Gartner Market Databook, 1Q26.


More information on the forecast can be found in the complimentary Gartner webinar IT Spending in 2026: Pruning the AI Garden.


Gartner is the World Authority on AI


Gartner is the indispensable partner to C-Level executives and technology providers as they implement AI strategies to achieve their mission-critical priorities. The independence and objectivity of Gartner insights provide clients with the confidence to make informed decisions and unlock the full potential of AI. Clients across the C-Level are using Gartner's proprietary AskGartner AI tool to determine how to leverage AI in their business. With more than 2,500 business and technology experts, 6,000 written insights, as well as more than 4,000 AI use cases and case studies, Gartner is the world authority on AI. More information can be found here.


Gartner IT Symposium/Xpo


Additional leadership trends will be presented during Gartner IT Symposium/Xpo, the world's most important conference for CIOs and other IT executives. Gartner analysts and attendees will explore how to become agents of change in their organizations and harness AI for successful digital transformation. Follow news and updates from the conferences on X and LinkedIn using #GartnerSYM, and on the Gartner Newsroom.


Upcoming dates and locations for Gartner IT Symposium/Xpo include:

September 14-16, 2026 | Gold Coast, Australia

October 19-22, 2026 | Orlando, FL

November 4-6, 2026 | Yokohama, Japan

November 9-12, 2026 | Barcelona, Spain

November 16-18, 2026 | Kochi, India


About Gartner for High Tech Leaders and Providers


Gartner for High Tech Leaders and Providers equips tech leaders and their teams with role-based best practices, industry insights and strategic views into emerging trends and market changes to achieve their mission-critical priorities and build the successful organizations of tomorrow. Additional information is available at www.gartner.com/en/industries/high-tech.


Follow news and updates from Gartner for High Tech on X and LinkedIn using #GartnerHT. Visit the Gartner Newsroom for more information and insights.


About Gartner


Gartner (NYSE: IT) delivers actionable, objective business and technology insights that drive smarter decisions and stronger performance on an organization's mission-critical priorities. To learn more visit gartner.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260422301495/en/
Matt LoDolce

Gartner

matt.lodolce@gartner.com


Meghan Moran

Gartner

meghan.moran@gartner.com


Original: Gartner Forecasts Worldwide IT Spending to Grow 13.5% in 2026, Totaling $6.31 Trillion

Gartner Announces Gartner Finance Symposium/Xpo 2026 in LondonApril 16, 2026 4:30 AM
Business Wire
Finance Leaders Will Network with Analysts, Peers and Solution Providers to Learn How AI is Reshaping the Finance Function


Gartner (NYSE: IT):




What:






 






Gartner Finance Symposium/Xpo 2026








 






 






 








When:






 






8-9 June 2026








 






 






 








Where:






 






InterContinental London - The O2








 






 






1 Waterview Drive








 






 






London, England SE10 0TW United Kingdom







Details:


Attendees will hear from Gartner analysts exploring the theme “Autonomous Finance: Building Resilient, AI-Driven, and Value-Centric Enterprises” during the Gartner Finance Symposium/Xpo 2026. Sessions will focus on what it takes to build a finance organization where insights lead to faster decisions, automation streamlines processes, and finance teams engage with the business without creating a bottleneck.


The conference agenda covers the latest hot topics in finance including AI in finance, cost optimization, growth planning and budgeting. View the full agenda to learn more about the conference experience. Highlights of conference sessions include:



The CFO’s Guide to Building a Finance AI Roadmap



How AI Is Evolving Finance Jobs Into Shared Jobs



From Cuts to Strategy: Rethinking Cost Structures for the Long Term



Four Steps for CFOs to Safely Deploy AI in Financial Planning Systems



Keynotes



Gartner Opening Keynote: Finance at the Forefront: Winning When AI Is Changing (and Breaking) Everything with Tamara Shipley, Vice President Analyst at Gartner, and Clement Christensen, Senior Director Analyst at Gartner



Gartner Guest Keynote: Disability & Innovation — The Power of Positive Change with Haben Girma - a human rights lawyer advancing disability justice and first Deafblind person to graduate from Harvard Law School.



Gartner Guest Keynote: The Uncertainty Principle: How to Lead in the Never Normal with Peter Hinssen - serial entrepreneur, adviser and keynote speaker on the topics of radical innovation, leadership and the impact of all things digital on society and business.



Exhibitor Showcase


Attendees will get exclusive access to live demos and peers case studies from solution providers at the forefront of finance technology. They will have the opportunity to evaluate the solution providers and learn implementation best practices.


Registration


Additional details on registrations can be found on the registration page.


Members of the media can register for the conference by contacting Rob van der Meulen at rob.vandermeulen@gartner.com.


Social Media: Join the discussion on social media using #GartnerFinance.


Gartner is the World Authority on AI


Gartner is an indispensable partner to C-Level executives and technology providers as they implement AI strategies to achieve their mission-critical priorities. The independence and objectivity of Gartner insights provide clients with the confidence to make informed decisions and unlock the full potential of AI. Clients across the C-Level are using Gartner's proprietary AskGartner AI tool to determine how to leverage AI in their business. With more than 2,500 business and technology experts, 6,000 written insights, as well as more than 4,000 AI use cases and case studies, Gartner is the world authority on AI. More information can be found here.


About Gartner for Finance Leaders


The Gartner Finance practice helps senior finance executives meet their top priorities. Gartner offers a unique breadth and depth of insights to support clients’ individual success and deliver on key initiatives that cut across finance functions to drive business impact. Learn more at https://www.gartner.com/en/finance/finance-leaders.


Follow Gartner for Finance on LinkedIn and X using #GartnerFinance to stay ahead of the latest expert insights and key trends shaping the finance function. Visit the Gartner Finance Newsroom for more information and insights.


About Gartner


Gartner (NYSE: IT) delivers actionable, objective business and technology insights that drive smarter decisions and stronger performance on an organization's mission-critical priorities. To learn more visit gartner.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260416801501/en/
Rob van der Meulen

Gartner

Tel +44 1784 267 892

rob.vandermeulen@gartner.com


Original: Gartner Announces Gartner Finance Symposium/Xpo 2026 in London

Gartner Announces Gartner Finance Symposium/Xpo 2026 in National HarborApril 1, 2026 9:30 AM
Business Wire
CFOs to Connect with Analysts, Peers and Solution Providers in Exploring How AI is Reshaping the Finance Function


Gartner, Inc. (NYSE: IT):



What:

Gartner Finance Symposium/Xpo 2026








When:






27-29 May 2026








Where:





Gaylord National Resort & Convention Center



 





201 Waterfront Street



 






National Harbor, MD 20745 United States







Details:


Gartner analysts will cover the theme “Autonomous Finance: Building Resilient, AI-Driven, and Value-Centric Enterprises” during the Gartner Finance Symposium/Xpo 2026. Sessions will explore how to build a finance organization where AI insights drive faster decisions, and automation streamlines processes, helping finance teams better partner with the business.


The conference agenda covers the latest hot topics in finance including AI in finance, cost optimization, growth planning and budgeting. View the full agenda to learn more about the conference experience. Highlights of conference sessions include:



Cracking AI's Value Code: From Uncertain Cost Driver to Value Engine



Trends in the Finance Technology Market for 2026



CFO Circle Roundtable: AI-Driven Analytics



Ask the Expert: How to Evaluate and Adopt AI in Accounts Payable Applications



Keynotes



Gartner Opening Keynote: Finance at the Forefront: Winning When AI Is Changing (and Breaking) Everything with Tamara Shipley, Vice President Analyst at Gartner, and Clement Christensen, Senior Director Analyst at Gartner



Gartner Guest Keynote: The Uncertainty Principle: How to Lead in the Never Normal with Peter Hinssen - serial entrepreneur, adviser and keynote speaker on the topics of radical innovation, leadership and the impact of all things digital on society and business.



Exhibitor Showcase


Attendees will get exclusive access to live demos and peers case studies from solution providers at the forefront of finance technology. They will have the opportunity to evaluate the solution providers and learn implementation best practices.


Registration


Additional details can be found on the registration page.


Members of the media can register for the conference by contacting Rob van der Meulen at rob.vandermeulen@gartner.com.


Social Media: Join the discussion on social media using #GartnerFinance.


Gartner is the World Authority on AI


Gartner is an indispensable partner to C-Level executives and technology providers as they implement AI strategies to achieve their mission-critical priorities. The independence and objectivity of Gartner insights provide clients with the confidence to make informed decisions and unlock the full potential of AI. Clients across the C-Level are using Gartner's proprietary AskGartner AI tool to determine how to leverage AI in their business. With more than 2,500 business and technology experts, 6,000 written insights, as well as more than 1,000 AI use cases and case studies, Gartner is the world authority on AI. More information can be found here.


About Gartner for Finance Leaders


The Gartner Finance practice helps senior finance executives meet their top priorities. Gartner offers a unique breadth and depth of insights to support clients’ individual success and deliver on key initiatives that cut across finance functions to drive business impact. Learn more at https://www.gartner.com/en/finance/finance-leaders.


Follow Gartner for Finance on LinkedIn and X using #GartnerFinance to stay ahead of the latest expert insights and key trends shaping the finance function. Visit the Gartner Finance Newsroom for more information and insights.


About Gartner


Gartner (NYSE: IT) delivers actionable, objective business and technology insights that drive smarter decisions and stronger performance on an organization's mission-critical priorities. To learn more visit gartner.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260401458836/en/
Rob van der Meulen

Gartner

Tel +44 1784 267 892

rob.vandermeulen@gartner.com


Original: Gartner Announces Gartner Finance Symposium/Xpo 2026 in National Harbor

IT Shareholder Alert: May 18, 2026 Lead Plaintiff Deadline in Gartner, Inc. Securities Class Action Lawsuit -- The Gross Law FirmMarch 24, 2026 9:00 AM
PR Newswire (US)

NEW YORK, March 24, 2026 /PRNewswire/ -- The Gross Law Firm issues the following notice to shareholders of Gartner, Inc. (NYSE: IT).







Shareholders who purchased shares of IT during the class period listed are encouraged to contact the firm regarding possible lead plaintiff appointment. Appointment as lead plaintiff is not required to partake in any recovery.CONTACT US HERE:https://securitiesclasslaw.com/securities/gartner-inc-loss-submission-form-2/?id=184762&from=4CLASS PERIOD: February 4, 2025 to February 2, 2026ALLEGATIONS: According to the complaint, throughout the class period, defendants provided  overwhelmingly positive statements to investors while, at the same time, disseminating materially false and misleading statements and/or concealing material adverse facts concerning the true state of Gartner's growth rates; notably, that it was not truly equipped to handle ongoing challenges in its industry to either meet consulting revenue targets or to increase or even maintain its expected contract value ("CV") growth rate; Gartner's repeated claims of being able to achieve 12-16% CV growth rates in a "normal" macroeconomic environment proved to be unrealistic.   On August 5, 2025, during Gartner's earnings call following a same day press release announcing its second quarter fiscal 2025 earnings, defendants announced a surprising decline in their CV growth rate, both when considering contracts with the federal government and when excluding them. Specifically, defendant's overall CV growth declined from 7% the previous quarter to only 5%; mirroring, the ex-federal CV growth declined from 8% the previous quarter to merely 6%. Following this news, the price of Gartner's common stock declined dramatically. From a closing market price of $336.71 per share on August 4, 2025, Gartner's stock price fell to $243.93 per share on August 5, 2025, a decline of about 27.55% in the span of just a single day.  On February 3, 2026, Gartner again announced a significant decline in its CV growth rate, which had faltered another 2% both including and excluding federal contracts, and for the first time disclosed a significant shortfall of its Consulting segment's performance against the Company's internal projections. Following this news, the price of Gartner's common stock declined dramatically. From a closing market price of $202.40 per share on February 2, 2026, Gartner's stock price fell to $160.16 per share on February 3, 2026, a decline of nearly 20.87% in the span of one day.DEADLINE: May 18, 2026 Shareholders should not delay in registering for this class action. Register your information here: https://securitiesclasslaw.com/securities/gartner-inc-loss-submission-form-2/?id=184762&from=4NEXT STEPS FOR SHAREHOLDERS: Once you register as a shareholder who purchased shares of IT during the timeframe listed above, you will be enrolled in a portfolio monitoring software to provide you with status updates throughout the lifecycle of the case. The deadline to seek to be a lead plaintiff is May 18, 2026. There is no cost or obligation to you to participate in this case.WHY GROSS LAW FIRM? The Gross Law Firm is a nationally recognized class action law firm, and our mission is to protect the rights of all investors who have suffered as a result of deceit, fraud, and illegal business practices. The Gross Law Firm is committed to ensuring that companies adhere to responsible business practices and engage in good corporate citizenship. The firm seeks recovery on behalf of investors who incurred losses when false and/or misleading statements or the omission of material information by a company lead to artificial inflation of the company's stock. Attorney advertising. Prior results do not guarantee similar outcomes.CONTACT:
The Gross Law Firm
15 West 38th Street, 12th floor
New York, NY, 10018
Email: dg @bback



View original content to download multimedia:https://www.prnewswire.com/news-releases/it-shareholder-alert-may-18-2026-lead-plaintiff-deadline-in-gartner-inc-securities-class-action-lawsuit--the-gross-law-firm-302722968.htmlSOURCE The Gross Law Firm

Original: IT Shareholder Alert: May 18, 2026 Lead Plaintiff Deadline in Gartner, Inc. Securities Class Action Lawsuit -- The Gross Law Firm

Gartner, Inc. Sued for Securities Law Violations - Contact the DJS Law Group to Discuss Your Rights – ITMarch 20, 2026 7:30 AM
Business Wire
The DJS Law Group reminds investors of a class action lawsuit against Gartner, Inc. (“Gartner” or “the Company”) (NYSE: IT) for violations of §§10(b) and 20(a) of the Securities Exchange Act of 1934 and Rule 10b-5 promulgated thereunder by the U.S. Securities and Exchange Commission.


Shareholders who purchased shares of IT during the class period listed are encouraged to contact the firm regarding possible lead plaintiff appointments. Appointment as lead plaintiff is not required to partake in any recovery.


CLASS PERIOD: February 4, 2025 to February 2, 2026


DEADLINE: May 18, 2026


CASE DETAILS: According to the Complaint, the Company made false and misleading statements to the market. Gartner gave investors the false impression it could reliably predict its contract value ("CV") growth potential. The Company claimed that the environment for companies impacted by tariffs was “starting to improve,” giving it “more certainty” about its predictions of continued CV growth. The Company’s non-federal CV growth fell despite its positive projections. Based on these facts, Gartner’s public statements were false and materially misleading throughout the class period.


If you are a shareholder who suffered a loss, contact us to participate.


WHY DJS LAW GROUP? DJS Law Group’s primary focus is to enhance investor return through balanced counseling and aggressive advocacy. We specialize in securities class actions, corporate governance litigation, and domestic/international M&A appraisals. Our clients are some of the largest and most sophisticated hedge funds and alternative asset managers in the world. The litigation claims of our clients are extraordinarily valuable assets that demand respect, focus, and results.


Join the case to recover your losses.


This press release may be considered Attorney Advertising in some jurisdictions under the applicable law and rules of ethics.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260320599944/en/
David J. Schwartz

DJS Law Group

274 White Plains Road, Suite 1

Eastchester, NY 10709

Phone: 914-206-9742

Email: David@djslawllp.com


Original: Gartner, Inc. Sued for Securities Law Violations - Contact the DJS Law Group to Discuss Your Rights – IT

Gartner Marketing Survey Finds 50% of Consumers Prefer Brands That Avoid Using GenAI in Consumer-Facing ContentMarch 16, 2026 11:59 AM
Business Wire
As Consumers Increasingly Question What’s “Real,” Marketers Should Make AI Transparent, Optional and Clearly Beneficial


Half of U.S. consumers (50%) say they would prefer to give their business to brands that do not use GenAI, according to a survey by Gartner, Inc., a business and technology insights company. In this survey, “brands that use GenAI” refers to brands incorporating GenAI in consumer-facing messages, advertising and content.


The finding suggests that growing consumer use of GenAI does not automatically translate into comfort with AI-powered brand experiences.


A Gartner survey of 1,539 U.S. consumers conducted in October 2025 revealed that consumer skepticism is also intensifying more broadly, creating a high-risk environment for synthetic or unsubstantiated brand claims. Sixty-one percent (61%) of consumers say they frequently question whether the information they use to make everyday decisions is reliable, and 68% frequently wonder whether the content and information they see is real.


“Marketers should treat GenAI as a trust decision as much as a technology decision,” said Emily Weiss, Senior Principal Analyst in the Gartner Marketing practice. “Consumers are questioning what’s real and making efforts to verify more of what they see. The brands that win will be the ones that use AI in ways customers can immediately recognize as helpful, while being transparent about when AI is used, what it’s doing, and giving customers a clear choice to opt out.”


Consumers’ heightened skepticism is also changing how they assess truth. By the end of 2025, only 27% of consumers said they determine whether information is true using intuition, reflecting a growing shift toward independent checking, and verification behaviors.


“To reduce risk and build trust, marketers should make GenAI optional rather than mandatory, start with clearly assistive use cases that deliver immediate customer value, and label AI-driven experiences, so people understand when and how AI is being used,” advised Weiss. “Marketers should also make verification easy by backing claims with clear proof points and governance, because consumers are increasingly skeptical about what they see and hear. When AI is transparent, helpful, and in the customer’s control, it can strengthen the experience instead of weakening trust.”


Gartner clients can read more in the report What CMOs Must Know About Consumers in 2026.


Gartner is the World Authority on AI

Gartner is an indispensable partner to C-Level executives and technology providers as they implement AI strategies to achieve their mission-critical priorities. The independence and objectivity of Gartner insights provide clients with the confidence to make informed decisions and unlock the full potential of AI. Clients across the C-Level are using Gartner's proprietary AskGartner AI tool to determine how to leverage AI in their business. With more than 2,500 business and technology experts, 6,000 written insights, as well as more than 1,000 AI use cases and case studies, Gartner is the world authority on AI. More information can be found here.


About the Gartner Marketing Symposium/Xpo

The Gartner Marketing Symposium/Xpo is taking place May 11-12 in London and June 8-10 in Denver, providing marketing leaders with actionable advice about the trends, tools and emerging technologies they need to deliver business results in an AI-driven world. Gartner analysts address the biggest opportunities, challenges and priorities marketers face today, including CMO leadership, marketing strategy and customer engagement. Follow news and updates coming out of the conference on the Gartner Newsroom and on X and LinkedIn using #GartnerMKTG.


About Gartner for Marketers

Gartner for Marketers provides the objective, expert advice, and proven tools that CMOs and other marketing leaders need to seize the right opportunities with clarity and confidence, and to stay ahead of the trends that matter. With in-depth research and analysis, Gartner for Marketers helps you focus on the opportunities with the greatest potential to deliver results. More information on Gartner for Marketers is available online at www.gartner.com/marketing. Follow news and updates from the Gartner Marketing practice on X and LinkedIn using #GartnerMKTG. Members of the media can find additional information and insights in the Gartner Marketing Newsroom.


About Gartner

Gartner (NYSE: IT) delivers actionable, objective business and technology insights that drive smarter decisions and stronger performance on an organization's mission-critical priorities. To learn more visit gartner.com.

View source version on businesswire.com: https://www.businesswire.com/news/home/20260316095093/en/
Elizabeth Bishop

Gartner

elizabeth.bishop@gartner.com
Juliette Dixon

Gartner

juliette.dixon@gartner.com


Original: Gartner Marketing Survey Finds 50% of Consumers Prefer Brands That Avoid Using GenAI in Consumer-Facing Content

Gartner Reports Fourth Quarter 2025 Financial ResultsFebruary 3, 2026 6:00 AM
Business Wire
Contract Value $5.2 billion, +1% YoY FX Neutral


FOURTH QUARTER 2025 HIGHLIGHTS



Revenues: $1.8 billion, +2% as reported and unchanged FX neutral.



Net income: $242 million, -39%; adjusted EBITDA: $436 million, +5% as reported, +1% FX neutral.



Diluted EPS: $3.36, -34%; adjusted EPS: $3.94, -28%.



Operating cash flow: $295 million, -12%; free cash flow: $271 million, -13%.



Board of Directors increased the share repurchase authorization by $500 million in January 2026.



FULL YEAR 2025 HIGHLIGHTS



Revenues: $6.5 billion, +4% as reported and +3% FX neutral.



Net income: $0.7 billion, -42%; adjusted EBITDA: $1.6 billion, +4% as reported, +2% FX neutral.



Diluted EPS: $9.65, -40%; adjusted EPS: $13.17, -7%.



Operating cash flow: $1.3 billion, -13%; free cash flow: $1.2 billion, -15%.



Repurchased 7.0 million common shares for $2.0 billion; 8% reduction in outstanding share count YoY.



Gartner, Inc. (NYSE: IT), today reported results for the fourth quarter of 2025 and provided its financial outlook for the full year 2026. Additional information regarding the Company’s results and 2026 financial outlook are provided in an earnings supplement available on the Company’s Investor Relations website at https://investor.gartner.com.


Gene Hall, Gartner’s Chairman and Chief Executive Officer, commented, “Fourth quarter financial results were ahead of expectations. We repurchased $2 billion of Gartner stock in 2025. Over the past few months, we increased our leverage through the successful completion of our first investment-grade bond issuance, we entered into a definitive agreement to divest the Digital Markets business, and the Board appointed two new directors who bring unique and valuable skills. Looking ahead, we expect CV to accelerate throughout 2026.”


CONFERENCE CALL INFORMATION


The Company will host a webcast call at 8:00 a.m. Eastern time on Tuesday, February 3, 2026 to discuss the Company’s financial results. Listeners can access the webcast live at https://edge.media-server.com/mmc/p/r5a2z28y. To participate actively in the live call via dial-in, please register at https://register-conf.media-server.com/register/BI43acc100ccc54980a1727b9fa737ffe8. Once registered, participants will receive a dial-in number and a unique PIN to access the call. A replay of the webcast will be available on the Company’s website for approximately 30 days following the call.




CONSOLIDATED RESULTS HIGHLIGHTS














 



(Unaudited; $ in millions, except per share amounts)






 






Three Months Ended






 






 






 






 









 






 






December 31,






 






 






 






Inc/(Dec)








 






 






2025






 






2024






 






Inc/(Dec)






 






FX Neutral








GAAP Metrics:






 






 






 






 






 






 






 






 









Revenues






 






$






1,753






 






$






1,715






 






2






%






 






—






%








Net income






 






 






242






 






 






399






 






(39






)%






 






na









Diluted EPS






 






 






3.36






 






 






5.11






 






(34






)%






 






na









Operating cash flow






 






 






295






 






 






335






 






(12






)%






 






na










 






 






 






 






 






 






 






 






 









Non-GAAP Metrics:






 






 






 






 






 






 






 






 









Adjusted EBITDA






 






$






436






 






$






417






 






5






%






 






1






%








Adjusted EPS






 






 






3.94






 






 






5.45






 






(28






)%






 






na









Free cash flow






 






 






271






 






 






311






 






(13






)%






 






na









na=not available







CONTRACT VALUE HIGHLIGHTS



Global Technology Sales Contract Value (GTS CV): $3.9 billion, flat YoY FX Neutral



Global Business Sales Contract Value (GBS CV): $1.2 billion, +3% YoY FX Neutral



SEGMENT RESULTS HIGHLIGHTS


Our segment results for the three months ended December 31, 2025 were as follows:




(Unaudited; $ in millions)






 






 






 






 






 






 






 






 








 






 






Insights






 






Conferences






 






Consulting






 






Other








 






 






 






 






 






 






 






 






 








Revenues






 






$






1,283






 






 






$






286






 






 






$






134






 






 






$






50






 








Inc/(Dec)






 






 






3






%






 






 






14






%






 






 






(13






)%






 






 






(22






)%








Inc/(Dec) - FX neutral






 






 






1






%






 






 






11






%






 






 






(15






)%






 






 






(22






)%








 






 






 






 






 






 






 






 






 








Gross contribution






 






$






989






 






 






$






147






 






 






$






36






 






 






$






16






 








Inc/(Dec)






 






 






4






%






 






 






23






%






 






 






(33






)%






 






 






(8






)%








Contribution margin






 






 






77






%






 






 






51






%






 






 






27






%






 






 






32






%







Additional details regarding our segment results can be obtained in the earnings supplement and on our webcast call.


Certain financial metrics contained in this Press Release are considered non-GAAP financial measures. Definitions of these non-GAAP financial measures are included in this Press Release under “Non-GAAP Financial Measures” and the related reconciliations are under “Supplemental Information — Non-GAAP Reconciliations.” In this Press Release, some totals may not add due to rounding. The percentage changes are based on the unrounded whole number and recalculation based on millions may yield a different result.


ABOUT GARTNER


Gartner, Inc. (NYSE: IT) delivers actionable, objective business and technology insights that drive smarter decisions and stronger performance on an organization’s mission-critical priorities.


FORWARD LOOKING STATEMENTS


Statements contained in this press release regarding the Company’s growth and prospects, projected financial results, long-term objectives, and all other statements in this release other than recitation of historical facts are forward-looking statements within the meaning of Section 27A of the Securities Exchange Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Such forward-looking statements involve known and unknown risks, estimates, uncertainties and other factors that may cause actual results to be materially different. Such forward-looking statements involve known and unknown risks, estimates, uncertainties and other factors that may cause actual results to be materially different. Such factors include, but are not limited to, the following: our ability to maintain and expand our products and services; our ability to keep pace with technological developments in artificial intelligence (“AI”) and comply with evolving AI regulations; our ability to achieve continued customer renewals and achieve new contract value, backlog and deferred revenue growth in light of competitive pressures; our ability to grow or sustain revenue from individual customers; our ability to expand or retain our customer base; our ability to carry out our strategic initiatives and manage associated costs; the timing of conferences and meetings, in particular our Gartner Symposium/Xpo series that normally occurs during the fourth quarter; our ability to achieve and effectively manage growth, including our ability to integrate our acquisitions and consummate and integrate future acquisitions; our ability to attract and retain a professional staff of analysts and consultants as well as experienced sales personnel upon whom we are dependent, especially in light of labor competition; our ability to successfully compete with existing competitors and potential new competitors; our ability to enforce and protect our intellectual property rights; the impact of cybersecurity incidents or other disruptions to our information systems; our ability to pay our debt obligations; the impact of global economic and geopolitical conditions, including inflation (and related monetary policy by governments in response to inflation) and recession; uncertain effects, both direct and indirect, of changes and volatility in tariffs and trade policies; risks associated with the creditworthiness, budget cuts, priorities and shutdown of governments and agencies; additional risks associated with international operations, including foreign currency fluctuations; the impact on our business resulting from changes in international conditions, including those resulting from tensions in the Middle East, the war in Ukraine and current and future sanctions imposed by governments or other authorities; the impact of restructuring and other charges on our businesses and operations; our ability to meet sustainability commitments and comply with applicable regulatory requirements, as well as potential reactions by customers to these commitments; the impact of changes in tax policy (including global minimum tax legislation) and heightened scrutiny from various taxing authorities globally; changes to laws and regulations; and other risks and uncertainties described under “Risk Factors” in our most recent Annual Report on Form 10-K, Quarterly Reports on Form 10-Q and Current Reports on Form 8-K, which can be found on Gartner’s website at https://investor.gartner.com and the SEC’s website at www.sec.gov. Forward-looking statements included herein speak only as of the date hereof and Gartner disclaims any obligation to revise or update such statements to reflect events or circumstances after the date hereof or to reflect the occurrence of unanticipated events or circumstances, except as required by applicable law.


NON-GAAP FINANCIAL MEASURES


Certain financial measures used in this Press Release are not defined by U.S. generally accepted accounting principles (“GAAP”) and as such are considered non-GAAP financial measures. We provide these measures to enhance the user’s overall understanding of the Company’s current financial performance and the Company’s prospects for the future. Investors are cautioned that these non-GAAP financial measures may not be defined in the same manner by other companies and, as a result, may not be comparable to other similarly titled measures used by other companies. Also, these non-GAAP financial measures should not be construed as alternatives, or superior, to other measures determined in accordance with GAAP. The non-GAAP financial measures used in this Press Release are defined below.


Adjusted EBITDA and Adjusted EBITDA Margin: Represents GAAP net income (loss) adjusted for: (i) interest expense, net; (ii) tax provision (benefit); (iii) gain on event cancellation insurance claims, as applicable; (iv) other (income) expense, net; (v) stock-based compensation expense; (vi) depreciation, amortization, and accretion; (vii) goodwill impairment and other asset impairments, as applicable and (viii) workforce reduction expenses and certain other non-recurring items. Adjusted EBITDA Margin represents Adjusted EBITDA divided by GAAP Revenue. We believe Adjusted EBITDA and Adjusted EBITDA Margin are important measures of our recurring operations as they exclude items not representative of our core operating results.


Adjusted Net Income and Adjusted EPS: Represents GAAP net income (loss) and diluted net income (loss) per share adjusted for the impact of certain items directly related to acquisitions and other non-recurring items. These adjustments include (on a per share basis, in the case of Adjusted EPS): (i) the amortization of acquired intangibles*; (ii) workforce reduction expenses and other non-recurring items; (iii) gain on event cancellation insurance claims, as applicable; (iv) the non-cash (gain) loss on de-designated interest rate swaps, as applicable; (v) goodwill impairment and other asset impairments, as applicable and (vi) the related tax effect. We believe Adjusted Net Income and Adjusted EPS are important measures of our recurring operations as they exclude items that may not be indicative of our core operating results.


* The Company excludes amortization of acquired intangibles because it is generally a fixed non-cash expense that can be significantly impacted by the timing and/or size of acquisitions and management does not use it to evaluate core operating results. Although the Company excludes the amortization of acquired intangibles from Adjusted Net Income and Adjusted EPS, management believes that it is important for investors to understand that such intangible assets were recorded as part of acquisition accounting and contribute to revenue generation.


Free Cash Flow: Represents cash provided by operating activities determined in accordance with GAAP less payments for capital expenditures. We believe Free Cash Flow is an important measure of the recurring cash generated by the Company’s core operations that may be available to be used to repay debt obligations, repurchase our stock, invest in future growth through new business development activities, or make acquisitions.


Foreign Currency Neutral (FX Neutral): We provide foreign currency neutral dollar amounts and percentages for our contract values, revenues, certain expenses, and other metrics. These foreign currency neutral dollar amounts and percentages eliminate the effects of exchange rate fluctuations and thus provide a more accurate and meaningful trend in the underlying data being measured. We calculate foreign currency neutral dollar amounts by converting the underlying amounts in local currency for different periods into U.S. dollars by applying the same foreign exchange rates to all periods presented.


SUPPLEMENTAL INFORMATION - NON-GAAP RECONCILIATIONS


The tables below provide reconciliations of certain Non-GAAP financial measures used in this Press Release with the most directly comparable GAAP measure. See “Non-GAAP Financial Measures” above for definitions of these measures.




Reconciliation - GAAP Net Income to Adjusted EBITDA

(Unaudited; $ in millions)








 


 



 





 

Three Months Ended December 31,







Year Ended December 31,








 





 

2025







2024







2025







2024








GAAP net income





 

$






242







$






399






 







$






729






 







$






1,254






 








Interest expense, net





 

 






19







 






12






 







 






61






 







 






69






 








Gain on event cancellation insurance claims (a)





 

 






—







 






—






 







 






—






 







 






(300






)








Other expense (income), net





 

 






1







 






4






 







 






(3






)







 






(1






)








Tax provision (benefit)





 

 






72







 






(97






)







 






239






 







 






134






 








Operating income





 

 






334







 






318






 







 






1,026






 







 






1,156






 








Adjustments:





 

 







 







 







 








Stock-based compensation expense (b)





 

 






32







 






30






 







 






156






 







 






155






 








Depreciation, amortization and accretion (c)





 

 






48







 






51






 







 






201






 







 






203






 








Goodwill and other asset impairments (d)





 

 






—







 






8






 







 






155






 







 






11






 








Workforce reduction expenses and other non-recurring items (e)





 

 






22







 






10






 







 






74






 







 






30






 








Adjusted EBITDA





 

$






436







$






417






 







$






1,611






 







$






1,556






 








 





 

 







 







 







 








(a) Consists of the gain on event cancellation insurance claims for events cancelled in 2020 and 2021.








(b) Consists of charges for stock-based compensation awards.








(c) Includes depreciation expense, amortization of intangibles and accretion on asset retirement obligations.








(d) Includes $150 million of goodwill impairment related to Digital Markets in 2025 in addition to impairment loss for lease related assets, net of a reduction in lease liabilities.








(e) Consists of workforce reduction expenses, direct and incremental expenses related to acquisitions and divestitures, facility-related exit costs and other non-recurring items.









Reconciliation - GAAP Net Income and GAAP income per share to Adjusted Net Income and Adjusted EPS

(Unaudited; $ in millions, except per share amounts)









 



 






 






Three Months Ended December 31,








 






 






2025






 






2024








 






 






Amount






 






Per Share






 






Amount






 






Per Share








GAAP net income






 






$






242






 






 






$






3.36






 






 






$






399






 






 






$






5.11






 








Acquisition and other adjustments:






 






 






 






 






 






 






 






 








Amortization of acquired intangibles (a)






 






 






20






 






 






 






0.28






 






 






 






22






 






 






 






0.28






 








Workforce reduction expenses and other non-recurring items (b), (c)






 






 






23






 






 






 






0.32






 






 






 






11






 






 






 






0.14






 








Goodwill and other asset impairments (e)






 






 






—






 






 






 






—






 






 






 






8






 






 






 






0.10






 








Gain on de-designated interest rate swaps (f)






 






 






—






 






 






 






—






 






 






 






(2






)






 






 






(0.02






)








Tax impact of adjustments (g)






 






 






(1






)






 






 






(0.02






)






 






 






(13






)






 






 






(0.16






)








Adjusted net income and Adjusted EPS (h)






 






$






284






 






 






$






3.94






 






 






$






425






 






 






$






5.45






 








 






 






 






 






 






 






 






 






 









 






 






Year Ended December 31,








 






 






2025






 






2024








 






 






Amount






 






Per Share






 






Amount






 






Per Share








GAAP net income






 






$






729






 






 






$






9.65






 






 






$






1,254






 






 






$






16.00






 








Acquisition and other adjustments:






 






 






 






 






 






 






 






 








Amortization of acquired intangibles (a)






 






 






82






 






 






 






1.09






 






 






 






90






 






 






 






1.15






 








Workforce reduction expenses and other non-recurring items (b), (c)






 






 






78






 






 






 






1.03






 






 






 






35






 






 






 






0.45






 








Gain on event cancellation insurance claims (d)






 






 






—






 






 






 






—






 






 






 






(300






)






 






 






(3.83






)








Goodwill and other asset impairments (e)






 






 






155






 






 






 






2.05






 






 






 






11






 






 






 






0.14






 








Gain on de-designated interest rate swaps (f)






 






 






—






 






 






 






—






 






 






 






(4






)






 






 






(0.05






)








Tax impact of adjustments (g)






 






 






(48






)






 






 






(0.63






)






 






 






18






 






 






 






0.22






 








Adjusted net income and Adjusted EPS (h)






 






$






996






 






 






$






13.17






 






 






$






1,103






 






 






$






14.09






 








 






 






 






 






 






 






 






 






 








(a) Consists of non-cash amortization charges from acquired intangibles.








(b) Consists of workforce reduction expenses, direct and incremental expenses related to acquisitions and divestitures, facility-related exit costs and other non-recurring items.








(c) Includes the amortization and write-off of deferred financing fees, which are recorded in Interest expense, net in the Company’s accompanying Condensed Consolidated Statements of Operations and in the Adjusted EBITDA table above.








(d) Consists of the gain on event cancellation insurance claims for events cancelled in 2020 and 2021.








(e) Includes $150 million of goodwill impairment related to Digital Markets in Q3 2025 in addition to impairment loss for lease related assets, net of a reduction in lease liabilities.








(f) Represents the fair value adjustment for interest rate swaps after de-designation.








(g) The blended effective tax rates on the adjustments were approximately 3% and 32% for the three months ended December 31, 2025 and 2024, respectively, and 15% and 10% for the years ended December 31, 2025 and 2024, respectively.








(h) Adjusted EPS was calculated based on 72.1 million and 78.0 million diluted shares for the three months ended December 31, 2025 and 2024, respectively, and 75.6 million and 78.3 million diluted shares for the years ended December 31, 2025 and 2024, respectively.









Reconciliation - GAAP Cash Provided by Operating Activities to Free Cash Flow

(Unaudited; $ in millions)











 



 






 






Three Months Ended December 31,






 






Year Ended December 31,








 






 






2025






 






2024






 






2025






 






2024








GAAP cash provided by operating activities






 






$






295






 






 






$






335






 






 






$






1,290






 






 






$






1,485






 








Cash paid for capital expenditures






 






 






(24






)






 






 






(24






)






 






 






(115






)






 






 






(102






)








Free cash flow






 






$






271






 






 






$






311






 






 






$






1,175






 






 






$






1,383






 








 






 






 






 






 






 






 






 






 









GARTNER, INC.

Condensed Consolidated Statements of Operations

(Unaudited; in millions, except per share data)








 



 






Three Months Ended








 






December 31,








 






2025






 






2024








Revenues:






 






 






 








Insights






$






1,282.8






 






 






$






1,246.8






 








Conferences






 






286.2






 






 






 






251.3






 








Consulting






 






133.6






 






 






 






153.2






 








Other






 






50.0






 






 






 






63.8






 








Total revenues






 






1,752.6






 






 






 






1,715.1






 








Costs and expenses:






 






 






 








Cost of services and product development






 






572.6






 






 






 






574.9






 








Selling, general and administrative






 






797.9






 






 






 






771.2






 








Depreciation






 






27.9






 






 






 






29.1






 








Amortization of intangibles






 






20.0






 






 






 






22.1






 








Total costs and expenses






 






1,418.4






 






 






 






1,397.3






 








Operating income






 






334.2






 






 






 






317.8






 








Interest expense, net






 






(19.1






)






 






 






(12.3






)








Other expense, net






 






(1.3






)






 






 






(3.8






)








Income before income taxes






 






313.8






 






 






 






301.7






 








Provision (benefit) for income taxes






 






71.7






 






 






 






(96.9






)








Net income






$






242.1






 






 






$






398.6






 








 






 






 






 








Net income per share:






 






 






 








Basic






$






3.36






 






 






$






5.14






 








Diluted






$






3.36






 






 






$






5.11






 








Weighted average shares outstanding:






 






 






 








Basic






 






72.0






 






 






 






77.5






 








Diluted






 






72.1






 






 






 






78.0






 







Source: Gartner, Inc.


Gartner-IR

View source version on businesswire.com: https://www.businesswire.com/news/home/20260203822306/en/
David Cohen

SVP, Investor Relations, Gartner

+1 203.316.6631
investor.relations@gartner.com


Original: Gartner Reports Fourth Quarter 2025 Financial Results