ShotSpotter Earns “World Class” NPS Rating in 2020 Customer Loyalty Survey
2020年12月8日 - 11:00PM
ShotSpotter, Inc. (Nasdaq: SSTI), a leader in precision
policing solutions that help law enforcement to more effectively
respond to, investigate and deter crime, today announced it has
received a Net Promoter Score (NPS) above the +60% level,
considered “World Class”, affirming its long-standing commitment to
outstanding customer success and satisfaction. The online Customer
Loyalty and Satisfaction Survey, conducted in September 2020 by
Satrix Solutions, is a business metric measuring overall customer
loyalty and the likelihood that a product will be recommended to
others.
ShotSpotter’s 2020 score is the highest the company has received
since beginning annual NPS customer surveys in 2015. Other key
findings for 2020 include:
- 97 percent reported that ShotSpotter’s value/benefit either
“met” or “exceeded” initial expectations.
- 97 percent either “agreed” or “strongly agreed” that
ShotSpotter is considered a “true partner”.
- 93 percent said they were “very” or “extremely” satisfied with
the quality of service they received from customer support.
“This is a truly remarkable NPS score and among the highest
we’ve seen within our client base in the 12 years we’ve been doing
these studies,” said Evan Klein, CEO of Satrix Solutions, a
customer experience consultancy founded in 2008. “ShotSpotter has
made continual improvements in customer loyalty and satisfaction
over the last five years. They are a company that not only listens
to its demanding law enforcement customer base, but also acts on
opportunities to improve.”
“This is a team accomplishment that should make us all
incredibly proud,” said Ralph A. Clark, CEO and President of
ShotSpotter. “It takes transformative technologies supported by
highly responsive operations, technology, customer service and
customer success teams to ensure customers get the value they
expect, or better. When law enforcement agencies put their trust in
our ShotSpotter solution platform, they can count on us to
deliver.”
Davis Named VP of
Customer Success
In a related move, ShotSpotter also announced the appointment of
Regan Davis to the position of Vice President of Customer Success.
She will lead a team of former law enforcement executives who
ensure customers realize full value of the services through use of
best practices. Davis brings more than 25 years of leadership in
customer success, strategic partnerships and general management to
the company. Prior to joining ShotSpotter, she was Vice President
of Customer Success, Support and Professional Services for
TapClicks, a leader in marketing technology, and held executive
roles in companies such as Yahoo! and Media News Group.
“I am proud to take the helm of this experienced ShotSpotter
Customer Success team as we expand our product portfolio and grow
our business,” said Regan Davis, ShotSpotter’s Vice President of
Customer Success. “ShotSpotter is fully engaged to provide superior
service and value to our customer base and to help make communities
safer.”
About ShotSpotterShotSpotter (NASDAQ: SSTI) is
a leader in precision policing solutions that enables law
enforcement officials to more effectively respond to, investigate
and deter crime. The company’s solutions are trusted by more than
100 US cities to help make their communities safer. The platform
includes its flagship product, ShotSpotter Respond™, the leading
gunshot detection, location and forensic system, and ShotSpotter
Connect™, patrol management software to dynamically direct patrol
resources to areas of greatest risk and more effectively deter
crime. ShotSpotter’s CrimeCenter™ case management software helps
detectives connect the dots and share information more effectively
to improve case clearance rates. ShotSpotter also serves the
corporate and college security markets and has been designated a
Great Place to Work® Company.
For more media information for ShotSpotter,
contact:Media Contact:Liz
Einbinder ShotSpotter, Inc. +1 (510)
794-3147leinbinder@shotspotter.com
Investor Relations Contacts:Matt GloverGateway
Investor Relations+1 (949) 574-3860SSTI@gatewayir.com
JoAnn HorneMarket Street Partners+1 (415)
445-3240jhorne@marketstreetpartners.com
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