NET Netcall Plc

RNS Number:0528Y
Netcall PLC
28 April 2004


April 28, 2004

                          Netcall PLC ("the Company")

                                  Contract Win

                               USA Patent Granted

NetCall Implements QueueBusterTM at Reliant Energy

NetCall Granted US Patent

Netcall, the supplier of call center technology products, has expanded the
market reach of its core product, QueueBuster, by entering into a contract with
U.S. retail electric provider Reliant Energy. Reliant is using the service to
support its call center operations. The contract win is the Company's first in
North America and follows the granting of US Patent 6,704,404 related to
QueueBuster call-back technology and methodology on March 9th. 2004.

QueueBuster enables callers to avoid the frustration of waiting "on hold" by
requesting a call back while their place is held in the queue, as if they had
stayed on the line. This allows call centers to manage their time more
effectively, reduce costs and enhance customer service. The technology
effectively reduces the duration of calls, improves customer satisfaction and
enhances the overall quality of call management.

QueueBuster was placed into production with Reliant in mid-September 2003 and
has successfully completed over 250,000 callbacks through mid-April 2004.

Tracy Carmen-Jones, Reliant Energy Retail Services' Vice-President, Retail
Customer Care said

"We have found that QueueBuster is a win for us, our customers appreciate the
convenience of receiving a callback at the same time as if they had waited "on
hold." Our Customer Care Representatives find our customers are easier to deal
with and our call centers are able to be more responsive to our customers'
needs. We were also pleased with how quickly the system was implemented and how
quickly we began to receive the benefits."

Henrik Bang, Netcall CEO, said today:

"This contract with another blue chip customer is an important step in the
international expansion of the business and it is encouraging to see our first
sale in the US market follow so soon after the granting of our patent. To have
such a well-recognized company as Reliant Energy choose our product, is very
significant for NetCall and further demonstrates that the value we have seen
QueueBusterTM provide customers in Europe can be replicated in other major
markets around the globe."

Enquiries:
Netcall Telecom
    Henrik Bang                 Tel: 01480 495 300
    www.netcall.com
    -----------------

Editor's notes:

Netcall is an AIM listed company whose main product, QueueBuster, eliminates the
need to be kept waiting on hold by call centres, giving callers the option of
hanging up, keeping their place in the queue and taking a free call back when a
live agent is available to speak to them. This allows the call center to manage
volumes and costs while delivering a greater level of customer satisfaction.
Personalized call back results in less caller complaints and shifts caller
control to the call center, so that calls can be better managed. The hardware
and software technology provided by QueueBuster fits and works with any existing
telephone, Internet or switch system.

Mintel recently published the result of a survey that nine out of ten people's
experience of call centres had left them feeling angry and frustrated. The most
common complaint was about being kept on hold with 60% of those questioned
saying they were frustrated by having to hold on for long periods of time before
being able to speak to someone.

Major organisations such as BT, The Co-operative Bank, Legal & General
Insurance, Royal & Sun Alliance, Thames Water Utilities and Vertex Customer
Management have successfully implemented QueueBuster.

Reliant Energy Retail Services LLC, is a unit of Reliant Resources, Inc. (NYSE:
RRI). Based in Houston, Texas, Reliant Resources provides electricity and energy
services to retail and wholesale customers in the U.S. and Europe, marketing
those services under the Reliant Energy brand name. The company provides a
complete suite of energy products and services to approximately 1.7 million
electricity customers in Texas ranging from residences and small businesses to
large commercial, industrial and institutional customers. Reliant also serves
large commercial and industrial clients in the PJM (Pennsylvania, New Jersey,
Maryland) Interconnection. www.reliantresources.com.



                      This information is provided by RNS
            The company news service from the London Stock Exchange

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